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Susan's Nails

3.9 (252 reviews)
ModerateNail Salons
Closed 9:00 am - 7:00 pm

Services - Susan's Nails

Nail fill-in

Toe nail fill-in

Hand nail fill-in

13 More Services

Hand and toe nail fill-in

Manicure

Manicure and pedicure

Pedicure

Nail polish change

Toe polish change

Hand polish change

Hand and toe polish change

Nail polish removal

Toe polish removal

Hand polish removal

Hand and toe polish removal

Nail repair

Susan's Nails Photos

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Recommended Reviews - Susan's Nails

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Reviews With Photos

So many catseye color options

nails are perfect, service is awesome they are hardworking and dedicated not half assing anything

The acrylic remnants stuck on my skin

This was my 2nd time coming here. The first time, I made an appt. When I got there, Sarah was working on another customer. No big deal, but it was about 30 minutes before she got to me. Although I didn't expect the wait considering I made an appt, her work was very nicely done which is why I came back today but a bad experience this time. I made an appt for 4pm. I was about 10 minutes late due to traffic. Sarah greeted me, as she was finishing up with another customer and I checked in with their kiosk. After 5 minutes, Sarah told me to have a seat at one of the stations. At that time I noticed she had another customer sit at her station. Another lady came to work on my nails. I was a bit confused because the appt was with Sarah especially since I really liked her work. I told her I wanted a fill but wanted GelX instead this time so she told me I would have to take off my nails and get a new set. Ok no big deal. So she returned with a bowl of acetone and told me to soak my nails. I spent a total of 50 minutes SOAKING. My skin was slightly burning and I was getting uncomfortable sitting there. I took my hands out and the other lady came back, looked at them and said another 5 minutes. At this time another 10 minutes passed and all of the workers were doing pedicures so there was no way I was going to get done anytime soon. Finally the lady came back and I told her to just finish taking off the acrylic and that's all I wanted because it was just taking way too long. While I was soaking , 3 other ladies came in with appointments and ended up leaving after they saw that I had been just sitting there for almost an hour with nothing done yet. I can say Sarah does nice work, but the customer service is terrible. I think they overbook, take too many walk-ins , and have no awareness of the amount of wait time that builds up. My skin still had remnants of the acrylic stuck on my skin that wasn't removed the right way. This was something I could have done at home with a nail clipper and a simple emery board. Definitely not even worth $15 after all that. There also wasn't any sense of being apologetic and didn't seem to care about the situation. If you make an appointment expect to wait until there's an opening or someone else is available and plan to be there much longer than expected. I've gone to bigger nail salons with a larger clientele, and never waited with having an appointment. My opinion is they need to be more considerate of their customers.

I made an appointment today for 3 people , 4:15pm . We arrived on time and got seen at 4:50pm , cool. However the first woman I had working on my toes was nice at first, then when I asked her for a acrylic tip on my toe because my nails were uneven she refused and hesitated I told her I'd pay extra I didn't mind and she mumbled something under her breath got up and got the things for the acrylic toes. I was working on my phone and hadn't realized she put a HUGE blob of acrylic on my toe NO TIP! I told her I wanted a TIP on BOTH big toes , she got annoyed rolled her eyes mumbled under her breath and called another woman. The second woman came and put a tip on my right toe , I told her I didn't want the acrylic blob on my left toe and she removed it. She was much nicer , quiet , however she was in a COMPLETE RUSH . I left immediately after my service , as soon as I began walking in my home I felt pain to my right toe. Now it's 10pm , I cannot stand on my feet because the acrylic is pouring over into my cuticles and digging into my skin. My right toe nail is actively bleeding . I texted Susan's number and they left me on READ . Horrible service , I do not recommend. Not sure why they over book and rush on clients. I'll be going to the urgent care because I do not want any infections and I'll be contacting the city & state because this is ridiculous and unacceptable. For this to happen raises many red flags first of all are their techs licensed? 0/0 never returning.

Medium, square brown with airbrushed light brown! Done October/24! Loved them!
Samantha R.

Love Susan's nails! They always keep up to date with the latest trends and have amazing nail artists like Susan and a new person who has done exceptional work! Love love Susan's nails! They also have a very calm environment with a small tv that plays music videos! Quality is always superb!

Full-set acrylic nails

My nails always come out so cute. I've gotten gel manicures, acrylic full set, and their deluxe pedicures. I recommend them all!

Sara is amazing she always does a fabulous job i always leave with a big smile  I definitely recommend sara

Great service and sara is incredible i always leave very satisfied i totally recommend sara!!!!

The nail I asked her to fix. Clearly the paint is crooked and no it's not because of my finger.
Saniel C.

I came in yesterday for a pedicure and full set acrylic with French tips. Thao did my pedicure and my toes have ever looked this good! She did an amazing job with the French, shaping and asking if I thought it looked okay! My hands not so much... The lady who did my nails was nice but it seemed like she rushed through and did them so sloppy. The French and shape was uneven and when I asked if she would try to even it out, she started getting upset at me. I explained that I wanted them to look good because I had to pay for them, I eventually gave up trying to tell her what I didn't like about it because it seemed to me she was getting mad. All I was trying to do was respectfully speak up about what I didn't like about my nails. $115 later, I still did not like them. I ended up going to the store and getting a nail file and some white polish so I can fix them myself. I've been here multiple times and never had any issues with my nails like this. Thao has done my nails in the past and they have been beautiful every single time. I'm not sure what happened yesterday, but I don't think I'll be back for a while.

Sarah fixing the shape

I came in on Friday got my nails done. They looked terrible but I felt bad saying I didn't like them but I kept looking at them and literally could not stand them. I came in on Sunday and I had to wait an hour for them to see me and the lady in charge finally helped me. I don't recommend unless you have time and you get Sarah for acrylics. Thank you Sarah for fixing my nails!!

I got a new acrylic set for my birthday and I absolutely love how it turned out. It looks so pretty and I'm grateful that they decided to work on my nails even after their closing time! Everything was so nice and welcoming even if you go in a but later they go their best to squeeze you in it was an awesome servic

Nails

Very good service! The people are very nice and professional, I love how my nails and pedicure turned out all for a good price! I definitely recommend this place.

Daw M.

$105 Wonderful service today! And the outcome was beautiful. Thank you for staying late!

Terrible experience! lasted probably ONE week with these nails and within that week I had to go back to the nail salon because within 3x days of having these nails two nails had fallen off and I had to go back to get them fixed then few days later 5 more fell off! Didn't even go back a second time because what an inconvenience of my time. 70$ thrown to the trash! Definitely not coming back.

what i got

what i wanted vs what i got. asked for gel x nails and showed them what i wanted, they were also very kind to me

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5 months ago

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11 hours ago

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10 months ago

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3 months ago

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7 months ago

I love the vibe in the shop. They do such a great job on nails so nice so professional you get the royal treatment. I love this place.

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11 months ago

Everyone is so nice and they do an amazing job. I recommend the deluxe pedicure. I don't live in Redwood City but prefer to come here.

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Susan's Nails Reviews in Other Languages

Ask the Community - Susan's Nails

How much is short french acrylics?

Around 55$

How much is a gel-x manicure here? Thanks!

50$

Do you have gift cards available?

Yes. I do

Do they offer Gel-X nails?

Yes.we do

How much is a gel manicure?

30$

Do they do acrylic nails? I just have 3 nails to fill. How much per nail? No polish.

Yes they do. They do a wonderful job!

Do they do dip powder and, if so, how much for a dip mani?

Yes they do, and they have a lot of nice colors. They charge $40 to dip on real nails, and $45-50 with tips depended on the length

View All 15 Questions

Review Highlights - Susan's Nails

I went in today for the first time & will definitely be back Sarah did an amazing job!

Mentioned in 13 reviews

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Meew Nails & Beauty - Hard gel e-file manicure

Meew Nails & Beauty

4.3(43 reviews)
1.7 mi

WOW. It's been a long time since I've written a review! But this place has brought me back lol…read more I have always wanted to get my nails done, but honestly a little nervous - spoiler alert, I am a man. Or at least I try to be Anyway, my plan was to go here to get something subtle, but it was actually recommend to me to just get a cut, clean up the cuticles, and I guess "buff" the nails? (Not sure of the terminology) The nail techs are super nice and the work is amazing but I mostly love the vibe. The place is gorgeous and the owner is super nice So I guess I'm back on yelp - every time I try to get out, they puuull me back in hahaha In short, this place is awesome, the techs are super good and the owner is super sweet. Thank you Meew!

If I could give negative stars to rate this nail salon quality and management, I would!…read more The first thing that happened after I had been going to Meew for about a year was, I went to checkout after my service one day and noticed that my total was $55 less that day. I asked the receptionist why and she looked at my service history and saw that I had been being over charged for a different service that whole time. When I reached out to the owner Anna to have her review my past services and issue me a credit towards future appointments she kept pushing me off, saying "I will look tomorrow" . As this went on for weeks. I came into the salon and saw her decorating the front door and asked if we could get this sorted and she told me she was busy decorating and would get back to me, continuing to put me off. I ended up taking matters into my own hands and requesting my history from the receptionist and added up the total and told them how much of a credit I have and had to keep a log myself until I was made whole in that situation. I had been going to this very expensive nail salon for almost 2 years. Before I took a nail break due to a fingernail infection that I suspect was caused by this salon. I had several issues with my gel polish peeling off of my nails over the last few months I was going there. Twice I had the gel polish peeling off same day/next day before even taking a shower and when I contacted the salon they were telling me that it had to be something I was doing. I had to go in twice within 72 hours to get my nails fixed. My guess is that the products they are using are no good and not sticking to the nail bed and I have several friends that experience the same thing. (My girlfriend got her nails done before heading to a wedding in Europe and had to attend with no polish on one nail because the whole thing peeled off in one piece. ) I reached out to an old nail tech I previously saw and she recommended which base and top coat to use. I then purchased those products and brought them with me the last time I was in and my polish lasted 2 weeks+ (that was the fix). But after that my nail became infected. I was diagnosed by my primary physician and was prescribed antibiotics to take for a week as well as an antibiotic ointment to use. Not using my best judgement, now that my finger is healed and I have an event coming up I tried to schedule an appointment and planned to bring my own products when I realized that I was blocked from booking. I reached out to the salon and this is what the owner responded to me. Telling me that I'm the blame, saying that I expect my nails to last a month, when my complaint was about my nails not lasting even 24 hours. She is now refusing me as a client and acting as if I have gotten aggressive with her and is threatening legal action. I have also had a friend tell me she had the same experience, they told her they would refund her. Never did, and my friend had to call her bank to get her money back. Over $200 for a manicure that did not last 48 hours. Unacceptable. I will attach screenshots of my conversation with the owner. Also, not registered with BBB.

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Meew Nails & Beauty
Meew Nails & Beauty
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Lyna's Beauty Salon

Lyna's Beauty Salon

4.4(310 reviews)
2.1 mi
$$

This review is specifically for their waxing services…read more I popped in for a last-minute wax and was really disappointed by the lack of hygiene. The waxer didn't clean or prep my skin at all -- she applied the wax immediately after I laid down, without wiping the area, and didn't wear gloves during the service. She also didn't wipe down my face at the end either. After the wax, she simply applied oil and called it done even though there was still wax left on my face. I broke out like crazy afterward and noticed leftover hair as well. While the staff member was friendly, the service felt rushed and unhygienic. Also, having to scan two separate Venmo codes for payment wasn't ideal. From what I've read, their nail services seem to be well-loved, but I would not recommend this place for waxing.

Don't do your brows here! This was my first time getting…read morehair-stroke brows, and it was a terrible experience. One side is obviously higher than the other, and the left brow is completely off-center. Both brows were drawn too close to the middle of my face. I'm so disappointed -- now I have to wait weeks before I can even think about fixing it. Also, at the beginning they quoted the entire service was $470 for initial treatment and a touch up later on. When I got there the lady who did my brows told me the price you were quoted was for microblading only. What? You have to honor what you quoted to a customer right? They end up charging me $500++

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Lyna's Beauty Salon
Lyna's Beauty Salon
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Susan's Nails - othersalons - Updated May 2026

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