1. Susanna Chou, MD

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Chula Vista, CA

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Susanna Chou, MD

3.7 (12 reviews)

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8 years ago

Best care from Dr. Chou. She takes her time to explain and ask questions. I never feel rushed. Excellent Dr.

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Polak Lucy, MD - Citations and Medical License Probation for Gross Negligence

Polak Lucy, MD

1.9(53 reviews)
0.3 mi

Dr. Polak is great! Very friendly and kind. Listens to your concerns, cares and gives reasonable…read moreand affordable treatment options. The office staff however is on the more unprofessional side. They don't do well with greeting people, and giving quality customer service. They sometimes gossip or chit chat while you're sitting right next to them and don't acknowledge patients in the room. They could be friendlier and put patients first a little bit more. The wait time is also extremely ridiculous. I spent 2 hours waiting for a 15 minute visit. My mom spent 4 hours one time as well. Clear your DAY if you want to be seen.

From my preteen years until my mid-30's, my family had Dr. Monk as its primary health doctor. Some…read moreyears into my early 30's, Dr. Monk allowed Dr. Polak to also practice at his office. Fast forward about 2-3 years later, she failed to maintain proper care for my father that had a heart condition. On his end, he had done everything preventative for about 2 decades after finding out he had the heart problem, to maintain a healthy lifestyle. Due to her negligence, my dad's cardiologist notified us that dad's heart was no longer functioning well and he had a very short life left. In our discussion with him, he stated that Dr. Polak was a very poor doctor due to other experiences had with her work. A bit before all this happened, Dr. Polak had also recommended that my mom had heart assessments. My mom had never displayed any symptoms, so when she met with another cardiologist, that cardiologist, basically also had the same poor opinion of Dr. Polak. He didn't understand why my mom was referred to him or the assessments due to mom's great cardiac condition. BEWARE!!

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Polak Lucy, MD
Polak Lucy, MD - The cards they give you for appointments.

The cards they give you for appointments.

Polak Lucy, MD

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Eastlake Family Medical - Maria Oseguera, M.D., Board Certified Family Practice

Eastlake Family Medical

2.4(31 reviews)
7.5 mi

Considering our insurance doesn't cover annual check-ups, I called around a few clinics and…read morehospitals and found this place to be reasonably priced for an out-of-pocket visit, which included a pap. When I checked in, I was given 2 pages to fill out, and within about 7 minutes, I was called in. Anna was the medical assistant who took all my vitals and asked me some health history questions to complete my chart. Soon after, she lead me to another room to be seen by the Nurse Practitioner. Within a couple minutes the NP came in-- I thought wow, that was fast! The NP was really nice and did the whole exam, and even asked if I wanted to run some blood work to check cholesterol levels, etc. My entire appointment took less than an hour, and I felt my physical exam went pretty well. Now, I just need to schedule a separate appointment for my blood work.

Frustrated and Disappointed After Years of Loyalty…read more I've been going to this clinic for years, and the quality of care has seriously declined. This is now the second time they've failed to submit my prescription--something that directly affects my health. Meanwhile, they're quick to take your copay and will cancel your appointment without hesitation if your insurance isn't perfectly in order. They'll call you to schedule a follow-up after bloodwork, but while still on the phone, they're checking your insurance coverage--like your care is secondary to your billing status. It's clear that money comes first. Worse, I've only seen my assigned doctor twice in all these years. Every visit is with a nurse practitioner--often still in training. There's no continuity, no personal connection, and certainly no accountability. I will absolutely change providers and will actively warn others about this clinic. I also plan to report this experience to my insurance provider. This place no longer deserves anyone's time or money.

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Eastlake Family Medical - Edward Schumaker, D.O., Board Certified Family Practice Physician

Edward Schumaker, D.O., Board Certified Family Practice Physician

Eastlake Family Medical - Eastlake Family Medical- Medical Care for all Ages

Eastlake Family Medical- Medical Care for all Ages

Eastlake Family Medical - Call our clinic and speak to our friendly staff about an appointment

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Call our clinic and speak to our friendly staff about an appointment

SBPMG - South Bay Primary Medical Group

SBPMG - South Bay Primary Medical Group

2.8(19 reviews)
3.9 mi

I am writing this review at the request of my elderly mother who is a patient of Dr. Leticia…read morePolanco. My 80 something year old mom is completely overjoyed with the care she is experiencing at South Bay Primary Medical Group. Mom has been in and out of the hospital recently for various reasons. Both her and I have been very impressed by the concern and availability of Dr. Polanco. Key points that my mom wanted me to mention were: Outstanding communication: Everything regarding her health is always clearly explained. Compassion: A true sense of sincere caring has been always been demonstrated. Availability: Dr. Polanco is easy to contact by phone. It is never difficult to schedule appointments. I personally witnessed her wonderful bedside manner while visiting mom's hospital room. My mother has been depressed and discouraged. Dr. Polanco was actually able to lift her spirits. Very encouraging. I also need to mention Dr. Trace Polanco, who is the primary care physician of my autistic brother. Dr. Trace is able to effectively deal with administering medical care to a challenged individual. A great amount of trust has been established, and I thank him for that. In closing, I would highly recommend SBPMG. If I were not in the Kaiser system, I would be seeking care with them.

I have been a patient in this practice for almost 4 years now. The doctors are okay however the…read moreinefficient staff here made me switch practitioners due to their incompetency. Dr. Polanco had ordered me a chest x-ray and upon taking the time off to do the chest x-ray, they had failed to send it to the imaging center not once but TWICE within a span of 2 weeks! Their excuse is that they don't have the correct fax number to the imaging place. Like seriously?! After that hoopla, I've been contacted to appear in person for an appointment by my doctor and upon reaching the office, they informed me that it was scheduled for the following week. All those time off work been wasted for nothing and yet i'm still not getting any better. I will not be coming back to this place again. DO NOT RECOMMEND AT ALL. I'd give this place negative stars if i could.

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SBPMG - South Bay Primary Medical Group - Mom and Brother

Mom and Brother

SBPMG - South Bay Primary Medical Group - Great office space! I'm so happy they got set up so quickly.  Dr. Polanco is the very best for me.

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Great office space! I'm so happy they got set up so quickly. Dr. Polanco is the very best for me.

Bahia Family Medical Group

Bahia Family Medical Group

3.0(6 reviews)
0.0 mi

We have been very happy with the knowledge, care and professionalism of Dr. Efrain Valladolid. We…read moreare new patients ourselves (me and my husband) but he took great care of my inlaws for many years and he was terrific and very compassionate. When my husband needed to change Dr.s because of a change in medical insurance, we knew Dr. V was a good fit for us. We have not been disappointed and are very pleased with the care and the attention with our health concerns knowing that Dr. V is there to give us his recommendations. Bahia Family Medical Group is (based on our experience) caring, efficient and a professional medical group. We know that we are going to be patients of Dr. V for many years to come. God willing. Thanks Dr. V! We know that we are in good hands with you! m~ & M

Don't come here. This place is unprofessional. I called to make an appointment and a female by the…read morename of Pricilla answered very rudely. She said she was busy to call back later.I asked to speak with the manager and she's told me the manager is not there she comes in late and leaves early. Who hires these people? I walked in the office to speak with the doctor or manager and as I walked in it's cooler outside than at this place. it's 85 degrees outside Pricilla said the manager and the doctor are cheap they don't like to pay for the AC. That just tells you who the doctor hires. I don't think I will bring my son to this doctor. Seems like this doctor is ignoring what's going on at his place of business. He needs to hire friendly staff and a better manager.

Susanna Chou, MD - familydr - Updated October 2026

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