Poor Experience & Lacking in customer service!!
I'd been a patient of this practice until a few months ago. This practice is out of network for my dental insurance but I was okay dealing with the additional administrative steps, as the customer service and treatment was good. This was up until the front desk staff changed and I needed a filling replaced.
The front desk staff changed in the last year. At no point did she greet me, and at no point did she ask me if the information they had on record for me was correct - in fact it had changed. She is rude, has a horrible attitude, has customer service skills so low that I would give her a negative customer service score, and is unprofessional. And I actually think she may have racial bias.
With respect to Dr. Pearson, I think she should learn to listen to patients more. I told her what works best for me when I'm having a filling replaced. I'm 36 years old so I think I would know. I specifically instructed her that she would need to shake my cheek as she was inserting the needle into my gums. She shook my cheek and then stopped as she was inserting the needle. Not to mention that she then inserted the needle at the back of my cheek. It was the WORST recovery from having a filling replaced that I've EVER experienced. It took almost 2 weeks for me to be able to comfortably chew and for that side of my mouth to feel normal again. I'm not sure if age is a factor or if there is something at play, but I will say that between my recovery from having my filling replace and horrible front desk staff, I will not be returning to the practice. I've found another dentist via the Checkbooks website, and they had much more flowing reviews that Dr. Pearson. read more