Susan Lugo is the Brow Queen of the Chicagoland area-and her brow artists are incredible too! Olivia has given me perfect brows-strangers compliment me all the time!! After my first appointment, she evened out my eyebrows and suggested that I grow them out in certain areas. She's a genius! My eyebrows have never looked better. The salon is absolutely beautiful, and I feel pampered every time I go in! For anyone wanting the PERFECT BROWS, go to Susan Lugo and her team!!! You will never want to go any place else again. read more

Lexi does my brows and she is truly amazing! The salon is beautiful and it's always welcoming here. Appointments are highly recommended and if you need to reschedule you can but these ladies book out very well in advance. If you're looking for a brow place in Elmhurst Susan Lugo is definitely the place to visit. read more

Susan Lugo - Stunning Lobby - Eyelash Service Near Me - Elmhurst, Illinois

Lexi does a wonderful and efficient job on my brows. I'm in and out quickly with my brows done and my next appointment booked. She's easy to talk to and has made recommendations to make my brows grow fuller. read more

I've been coming here for a good year and a half ... not regularly, as threading seems to last me longer than waxing and I'm also an esthetician, so I can tweeze in between to go longer. I just prefer not to do my own brow shaping and major clean up. I was told about Susan Lugo Brows after I moved back to the area and wanted to go the threading route. Threading is not the most comfortable but everyone here does a great job at making the process a breeze. I've rotated through most of the girls and after my experience with Amber, I'm now making all my appointments with her! She was great at shaping, talking to me in the chair while still working hard (COVID had them all sorts of crazy outgrown) on getting them to look the best they've been. She talked to me about the henna, which I never had interest in or offered, but after explaining why I'm a good candidate, I plan to try it next time! My reason for 4 stars is the past two times (not my recent visit with Amber) I have had a tiny cut above my eye lid from the threading. I've been waxed so many times that I know I'm not super sensitive. Didn't have this happen with Amber, so it's another reason I'll see her. Anyways, no one really seemed to say much about it other than a quick reference that it was sensitive and got me a little. Not a big deal as every one is different and depending on so many other factors, it can happen every once in a while ... but twice in a row and now nothing is odd. Also, I know I don't come regularly but the engagement has been bare minimum. I don't feel as welcome and employees are chatting with each other. I'm sure regulars get more, which I get, but I think more inclusive would feel better. The space is gorgeous, I'd love to feel like the way it looks ... I know my brows do and I love that! read more

So I cheated on my eyebrow girls again only because Susan is closer and I went on my lunch. Susan does great work, but the way she runs her business is something to be desired. I walked in with two other coworkers because she takes walk-ins Monday- Wednesday from 11-2. Only thing is she also takes appointments during that time frame. Everybody ends up waiting then. Due to this factor only 1 of us (me) were able to get our brows done. And it took the entire hour and it was only myself who ended up getting my brows done. If you have that time for walk-ins I felt that only walk ins should be taken at that time. If I had an appointment and to wait be of a walk-in of be kind of upset. I probably won't be back, but never say never. She does do really great work. read more

Susan Lugo - Before on the left. After on the right. Can't believe I'm blasting myself like this hahah. - Eyelash Service Near Me - Elmhurst, Illinois

My technician did henna and I suspect messed up as she rubbed my eyebrows so hard to get ink off that it hurt me for several weeks after. The results was ok, but nothing I'd go back for. read more

I've been going to Susan for the last 2 years but this weekend despite issues they had with the building Susan could've easily cancelled my appt. due to the extent of the issue. She still took care of me so I can look my best for my competion. Susan thank you so much for taking time to take care of me despite all u had to deal with. read more

Super convenient booking and payment system. Always on time. Knowledgeable and talented staff. Love coming here!

My cousin referred and booked me at this eyebrow place. I was so thankful to be taken such last minute, can i say once you come here you will always come back. Such friendly staff, great music playing, professional environment, and the list can go on. Susan (the owner) such a sweet and friendly lady, ive been going to her ever since the first time. She knows what to do with your brows ill tell you that. If anyone hasnt booked an appointment with her or her other amazing staff what are you waiting for?! read more

Four years later, and I still give 5 stars. That's how good Susan is, I have been a client for that long. My two teenage daughters now go to her and they won't go anywhere else either! We drive 45 mins each way to see her and it is totally worth it. There isn't anyone better at brows!! Side note: today I got an eyelash lift and tint with Bria and love the results. II will be back for that service as well. read more

Susan and her team are amazing. Not only do they do killer brows but the space is GORGEOUS, the staff is super sweet and my brows have NEVER looked better. Run don't walk to try this place out. read more

I have never EVER been more obsessed with someone like I am with Susan. I drive an hour each way just to have her do my eyebrows. She's amazingly clean and beyond talented. My hats go off to you Susan. You are the best. Oh and that whole henna talk. DO IT. I was scared but HOLY COW did that make a world of a difference. Well. What are you waiting for ladies....I don't lie. Get your brows done right. Xoxo, Love you Susan read more

NEW LOCATION!! 261 N York Road Elmhurst Il 60126 I booked an appointment online which Susan recommends appointment only. I loved that even before going I had an appointment reminder the day before via text. Loved this feature. Plenty of parking in back of the salon. Or plenty of street parking. Susan is great! The appointment was very relaxing and the result was awesome. Really liking the new shape and henna coloring that I got done. Her salon is very clean, super cute decor! Cannot beat this for service and price! Easy 5 stars! read more

I went here to get my eyebrows done with henna to darken them up. I have bright blonde hair so I have blonde eyebrows. I paid $15 to look ridiculous after I left the salon. I don't recommend that any blondes get their eyebrows done with henna here. The lady doing my eyebrows said they would look natural. I had my eyebrows completely bleached an hour after they did my eyebrows. Horrible experience for me. They only have henna for black or brown hair. read more

Susan did my makeup for a wedding in November. I was skeptical of Bare Minerals makeup, but I can't tell you how many compliments I received on how great my makeup looked!!! My fiance was so impressed that I didn't look "caked" on with makeup! LOL I would go to Susan any day for makeup.... read more

I went today for the first time and let me just say, obsessed. This place is adorable, beautiful and every girls dream! The atmosphere is upbeat and fun, and most importantly the girls there are extremely and beyond talented. I highly recommend Amber, she's the sweetest and so so so talented. I got an eyebrow thread, henna and lip & I've never loved my eyebrows so much! If you're tired of doing your eyebrows in your makeup routine, go see amber and thank me later lol! My makeup routine is shortened significantly because of this. Susan herself was also a gem. So friendly and happy and kind! Love her! I will be a regular customer for life! read more

Loveeeeee her work. Trying to get my eyebrows to look better for my baby shower in July and she is doing a great job so far! Staff is nice. They all have ammaaaaazing eyebrows. read more

Got the henna and my brows threaded and they look awesome! Definitely recommend henna for blondes! Got so many compliments already and just did them yesterday read more

The BEST ever! A coworker told me to go here, and I truly would never trust another with my brows. Being blonde I always wanted a bolder brow, and for the first time in my life I have that thanks to Susan! I get compliments all the time, and I always recommend going here. If you want the best brows of your life you MUST go! Thank you Susan :) read more

Susan is excellent! I've only gone here twice to get threaded, but I am already seeing awesome results. Super easy to book an appointment, nice, professional, clean and most importantly talented! I took my friend here on my second visit, and she did the henna and it looks amaze! Very natural, which is great because she had SUPER thin eyebrows, so she didn't want to look ridiculous. Highly recommended, and very affordable. read more

Absolutely love Susan's new location it's very nice and clean. The location it's self is in a nice area with free ample parking. You walk in and you see a touch of elegance and at the same time have a cozy and comfortable feeling. I am soo picky when it comes to my eyebrows. I made a terrible mistake and let a nail shop do my eyebrows. I went to Susan for the first time at the Taste of Melrose and loved her. She does an amazing job and works clean and fast. As a person from what I've seen she is really nice and cool. I love the online booking soo much more convenient! Def deserves the 5 stars! read more

Love Susan. She is an ace of a brow artist. She turns them into a masterpiece. Nice atmosphere and no nonsense.

First time visiting but long time fan of Amber! If you are looking for a great wax experience, she is your girl! This place is beautifully decorated and everyone is super friendly. The location is great too, easy to find. I am looking forward to also trying out the Henna eyebrows that they do here. read more

I came in originally for henna and Susan took the time to understand what I was trying to achieve with my shape. I really appreciated that! I've been frustrated with my eyebrows and she cleaned them up and applied henna and helped me get closer to my goal shape so they are more flattering. Thank you Susan! Will be back soon :) read more

Susan has been doing my eyebrows for almost 4 years now and I have never been disappointed. She fixed the shape of my brows & I cant imagine going to anyone else! Her technique is amazing, & if you're looking for a professional, clean, and relaxing environment, Brows By Susan is the place to go. read more

I have been going to Susan for years! She's amazing at what she does! Because of popular demand she is hard to schedule with, but she's really that good! & her employees do such an amazing job to! They are the best in the Chicagoland area. read more

Susan is seriously the best! After a bad threading job at a different salon, she made my brows look better than ever. I had an appointment to just thread my brows due to the fact that I was nervous to try out the henna, but Susan explained the process to me and now I have found my new obsession! Susan has gained a new regular. read more

I have never had my eyebrows done professionally, I was a little nervous. I saw Nina at Susan Lugo Brows, she threaded and did henna and I literally can not believe what my eyebrows look like!!!! They look amazing! Susan was there while I got mine done and she is so nice. I would've booked with her but I needed an appointment ASAP because my eyebrows were BAD. I bet Susan does amazing work but I'm here to say that she has also trained her staff to be just as amazing because Nina did an excellent job! I will be returning FOR SURE! Let's just say I never understood the eyebrow hype... but I get it now! read more

Hands down the BEST eyebrow artist!!! I spent years ruining my eyebrows by going to nail places that had no idea what they were doing...I've been going to susan religiously every 4 weeks for over a year and couldn't be happier!! Would NEVER let anyone else near my eyebrows now!! I have reoccurring appts automatically set up but if I ever have to rearrange them it's simple and easy!! I very rarely ever have to wait but even if I did have to wait that's totally fine. She takes her time with each customer and wants to achieve the look your going for she doesn't just put you in the chair and do what she wants. I wouldn't want her to rush with me just to get to the next person so a little bit of a wait is no biggie!! I recommended her to everyone!! Love her work!! read more

I have sat in Susan's chair to get serviced about a few times and each and everyone of them were worse than the other. The first time I had an appointment scheduled with a previous employee (Nina that had by the way been doing my eyebrows consistently for over a year and a half) it was on a Saturday I showed up she greeted me and said she would be doing my eyebrows that day because the other person was not in. I agreed and got my eyebrows done by her. As she is finishing up she is talking with another employee about salon drama that really should not be talked about in front of customers. When she finished she said to me that the girl that did my eyebrows was no longer working there and that she would be able to book me as a reoccurring appointment me but that she did not work weekends. I agreed and booked every 2 weeks. At the next appointment I waited for about 30 minutes before she took me. Yes, I understand she was fitting me in, and I appreciated that, however I would have much rather been scheduled on a day further out that i would not have had to wait as long. When I was finally called to the chair I felt like she was rushed and she did not take her time servicing me. As i was annoyed I did not look at my brows with much detail, but as I got home and looked at them, they seemed off thought it was me just trying to knit pick and let it go. The last time I saw her was in march of 2019, I walked in, sat down, waited to be called. Susan calls me over to the chair and started to do my eyebrows she trimmed and started threading when someone walks in and starts talking to her about some glasses that she wants from the next room. Susan stops working on me and goes to get the receptionist/eyebrow girl the keys comes back and continues to work on me. She stopped another 3/4 times again to help them get the door open to the other room. Again, rushing to get done was not paying much attention to what she was doing and gossiping as per always. She finished I looked at my eyebrows and of course there was one significantly thinner than the other one. Did not say anything to her I got up and walked out. Canceled all future appointments. Why did I not say anything?. Well because I know had i said anything she would have given me an attitude and started to talk about me as soon as I walked out the door as I had heard her talk about other clients the times I was there. Plus, nothing could be done to fix it at that point. She may show her good work on social media, but remember we only see what they want to show. I believe she takes her time and does a detailed job only to who she wants to. There is no need for everyone in there to know the inside gossip that is going on. I will never step foot in her establishment again and the only good thing that I got out of it is finding Nina, she is hands down the best!!!!!!!!! Super detailed, takes her time, does not triple/quadruple book herself. She will not let you leave until you are satisfied! Oh and she knows how to match your henna perfectly! read more

Hard to get an appointment. Doesn't return FB messages. Her fame has gone to her head. There are cheaper, better places out there.

Love this Place! Susan is so talented at what she does and is a true professional! Her new location is so nice and clean and love how she has an awesome website making it so easy to book appointments. If you want nice eyebrows, she is the best person to go to and the only person I would trust!!!!!!! read more

Thought this was a painless experience. She is quick and talented and I really liked that I was not swollen and irritated after I left. Would highly recommend her. read more

Love my eyebrows...I've been getting them done by Susan for a year now and I seriously can't go to anyone else..she loves what she does and you can tell in her work. Make sure you book your appointments ahead of time..she's booked till January. Thank god I have bi-weekly appointments schedule till next year. read more

Susan Lugo - Love my eyebrows every time! - Eyelash Service Near Me - Elmhurst, Illinois

I work right down the street at a salon and stopped in between my clients and Susan was my lifesaver for my eyebrows. Thank you so much for taking me last minute. Beautiful suite too! See you soon read more

Susan is hands down the best out there. She is so polite and professional. I have gone to places where they just cancel your appointment or just close the shop suddenly and don't say anything. Susan had an emergency and she was so kind to call everyone so they can come I later or she can schedule them in another day. I honestly love Susan. I work Monday- Friday and I have to get out of work early to go to her but let me say it is so worth it. read more

Not only is Susan THE BEST brow artist ever, I bought her castor oil that she recommended for my post partum hair loss and in less than 4 weeks I have grown baby hair in my bald spots!!! Not only will you not be disappointed you will never let anyone touch your brows again. read more

The only person I'll ever trust with my brows ever again! Susan is the best in the game and will not disappoint!

I've been getting my eyebrows done for as long as I can remember, always going to the mall kiosks because it was convenient. But then one time one of those girls totally jacked up my eyebrows and I decided to find a real brow expert. I found Susan on Instagram and am so glad I did. She does an excellent job, unlike anyone else I've ever seen. And she still prices really fair, which is the best part. She's usually booked 2 months in advance, who else is that booked just for eyebrows? That should be clue enough that she's the best. read more

I walked in & only had to wait 5-ish minutes. Susan did a nice job threading my brows. She didn't ask me what I wanted & assumed (correctly) that I just wanted a clean up, but I would have preferred that she asked. It felt like the thread she was using was a lot more harsh than other places I've been and she went far down onto my eye lid (???), so that was a little strange. I also had a little lesion/cut from an area that she threaded. I saw her interact with the clients before and after me and it's clear that she knows what she's doing & she'll nurse your eyebrows back to beauty! read more