If I could give the "manager Ed "a negative 5stars I would completely rude human refused to give me…read moreany information on my vehicle wouldn't give me address of location, i was in a horrible accident and he hung up on me! Worst experience of my life he has no compassion and is just a horrible human being he will get his karma

CHP impounded my car by accident when to pick it up a week later, I had a $300 stashed away…read moremissing, electric saw , My wife's sunglasses and two bottles of wine just so far as what I know is missing I called them told them it was missing the guy goes to me good luck getting it back what a bunch of bitches so unprofessional both CHP and Franco's towing suck Franco's towing should not be in business , such a rip off I told him I have a camera in my trunk the employee said so what good luck, I just put the phone down proper wankers

Elena is very kind, and knowledgeable when it comes to understanding your insurance. She's one of…read morethe best in the business I've seen to date. If you need anything even a quote give her a ring today I highly recommend her expertise. Elena thank you for everything! :)

Great customer service, prompt return phone calls/emails, fair pricing. I was the victim of grand…read moretheft, and Todd's company made the traumatic event claim process quick and compassionate.

TL;DR: Cesar is dope. Hit him up. He will take care of you…read more My car was in an accident and sadly was due to have some body work done. I found good reviews for this place and thought I'd give it a chance. I am SO grateful I did!! Stellar workmanship, constant communication, and extremely fair pricing. Cesar worked with the insurance company and everything and they just --- handled it for me behind the scenes!! Wouldn't you know it -- my OTHER car was vandalized just TWO months later and I immediately knew who to call. He even went above and beyond with a little ticky-tacky thing that had been driving me buggy. Now THAT is true craftsmanship! I'm very grateful to now have a trusted advisor in my back pocket when body work needs doing.

Cesar got me in and out for a tail light fix, even helped clean up some scratches I've had on my…read morecar for years on top of that. He left my car 10 times better than I could have asked for. Really nice guy too, made everything smooth & had me in out 30 minutes. Would come back again for any future repairs!!

AAA is unfortunately partnered with west hills towing for battery checks and exchanges. Apparently…read moreAAA makes the tech check the battery every time they come even though the first tech stated the battery needs a change. The first tech from west hills towing company straight up lies to customers saying the battery is either chargeable or replaceable when he doesn't have the jurisdiction to do so. So he doesn't charge my battery that apparently needs to be charged and he sets up a next day battery delivery and installation without telling me what time it is. He just said to call AAA in the afternoon which I'm glad I didn't listen to him because he scheduled it at 10am when I had something going on. The 2nd tech comes the next day and demands paperwork from AAA that the battery is under warranty when this was never discussed previous day or by AAA. He checks my battery and said it's good. I called AAA to verify and they reported from previous day that my battery report was "good and no issues" so why did the first tech said it needed to be recharged or replaced? It will forever be a mystery. The funny part is this company loves to hide its tracks because they conveniently "don't have any documentation of the tech coming out the previous day". My fault for trusting the system. I should have asked for all the documentation from the beginning. Don't even bother with this disorganized dishonest company. On top of it they charge $100 for labor. Thanks west hills towing company for wasting my time and not fixing the problem.

Nothing says "customer service" quite like getting stranded and then being treated like you…read morepersonally ruined someone's day by needing a tow. West Hills Towing proudly carried on the towing industry tradition of having the warmth and hospitality of a parking ticket. What made it extra impressive was this was through AAA, where you usually expect at least a little professionalism. Enter Nancy, self-appointed Supreme Court Justice of Towing Operations. Before my vehicle could apparently earn the right to be transported, I was informed with a spectacular attitude that because I didn't have my registration physically inside the vehicle, my tow was being cancelled. No problem though. I called AAA back, they sent another tow company, and amazingly, the vehicle was towed with zero drama, zero attitude, and zero need for a hostage negotiation. Being stuck needing a tow is already stressful enough. The last thing anyone needs is someone treating them like they're trying to smuggle state secrets instead of move a broken vehicle. I sincerely hope Nancy finds the inner peace she's clearly searching for. Until then: DO NOT USE WEST HILLS TOWING. If AAA assigns them, do yourself a favor and request another company immediately. Your blood pressure will thank you.

Adrian was a huge help and a self starter. little words, straight to the point, and most of all…read morecourteous. Eye contact and a firm handshake. Quick to arrive and quick to pack up. There's anxiety finding out you have a dead battery but I felt at ease with his reassurances. Great value for anyone looking for assistance within the santa clarita valley or surrounding areas.

ADRIAN! Thank you C&D Towing! C&D was very polite on phone, wait time was less than 10 min and…read morethey sent Adrian! Adrian is the best! Very friendly, polite, explained everything I needed to know. Thank you Adrian!!

Great communication and supportive service. On time and a pleasure to deal with.Thank youread more

Shout out to my man Oscar! got me out of a muddy situation TWICE yesterday, you're the man Oscar!read more

We need a pick up towed to the nearest Chevrolet dealership. After calling 3 different companies…read moreand receiving no answer, Apple Roadside pickup the call! I quickly explained what we need and he had a quote right away. His quote was below what we were estimating. So we called back and made the arrangements. They arrived on time in a clean and I mean CLEAN Ram flatbed tow truck. You can tell they took pride in their work(I'm a previous tow truck operator, I'm very selective) They quickly loaded our pick up and they were off. I highly recommend them, no gimmicks, no games, just quality professional service at an incredible price.

Highly recommend this company. John was awesome and picked up my car in 20 min. Appreciate the…read morespeedy response. Thank you!!

Great service, very professional!!!! Highly recommend them…read morefor anyone in need! Keep up the great work

Velocity Towing came through when I was stuck without a key and needed a flatbed tow from Canyon…read moreCountry to Van Nuys. The driver arrived promptly, got to work immediately, and handled everything with calm competence. I was honestly worried he might be annoyed about the long haul, but he couldn't have been more professional -- and we ended up having a terrific conversation during the process. He shared stories about the realities of towing, and it gave me a real appreciation for what these guys deal with on a daily basis. By the end of it, I walked away thinking tow operators are probably underpaid for the situations they handle. Efficient, skilled, personable, and professional. Couldn't have asked for better under stressful circumstances