If I could give the "manager Ed "a negative 5stars I would completely rude human refused to give me…read moreany information on my vehicle wouldn't give me address of location, i was in a horrible accident and he hung up on me! Worst experience of my life he has no compassion and is just a horrible human being he will get his karma

CHP impounded my car by accident when to pick it up a week later, I had a $300 stashed away…read moremissing, electric saw , My wife's sunglasses and two bottles of wine just so far as what I know is missing I called them told them it was missing the guy goes to me good luck getting it back what a bunch of bitches so unprofessional both CHP and Franco's towing suck Franco's towing should not be in business , such a rip off I told him I have a camera in my trunk the employee said so what good luck, I just put the phone down proper wankers

Elena is very kind, and knowledgeable when it comes to understanding your insurance. She's one of…read morethe best in the business I've seen to date. If you need anything even a quote give her a ring today I highly recommend her expertise. Elena thank you for everything! :)

Great customer service, prompt return phone calls/emails, fair pricing. I was the victim of grand…read moretheft, and Todd's company made the traumatic event claim process quick and compassionate.

TL;DR: Cesar is dope. Hit him up. He will take care of you…read more My car was in an accident and sadly was due to have some body work done. I found good reviews for this place and thought I'd give it a chance. I am SO grateful I did!! Stellar workmanship, constant communication, and extremely fair pricing. Cesar worked with the insurance company and everything and they just --- handled it for me behind the scenes!! Wouldn't you know it -- my OTHER car was vandalized just TWO months later and I immediately knew who to call. He even went above and beyond with a little ticky-tacky thing that had been driving me buggy. Now THAT is true craftsmanship! I'm very grateful to now have a trusted advisor in my back pocket when body work needs doing.

Cesar got me in and out for a tail light fix, even helped clean up some scratches I've had on my…read morecar for years on top of that. He left my car 10 times better than I could have asked for. Really nice guy too, made everything smooth & had me in out 30 minutes. Would come back again for any future repairs!!

My tire blew out on the freeway, but, thankfully, I was able to drive it slowly off the freeway to…read morewait for roadside assistance. Chris from West Hills Towing came to help me, and he was so very kind. He speedily and expertly put on the spare tire, and I was ready to drive. Chris so saved me in a super-stressful situation, and I am so very grateful to him for helping me. Thank-you HUGE, Chris!!!

AAA is unfortunately partnered with west hills towing for battery checks and exchanges. Apparently…read moreAAA makes the tech check the battery every time they come even though the first tech stated the battery needs a change. The first tech from west hills towing company straight up lies to customers saying the battery is either chargeable or replaceable when he doesn't have the jurisdiction to do so. So he doesn't charge my battery that apparently needs to be charged and he sets up a next day battery delivery and installation without telling me what time it is. He just said to call AAA in the afternoon which I'm glad I didn't listen to him because he scheduled it at 10am when I had something going on. The 2nd tech comes the next day and demands paperwork from AAA that the battery is under warranty when this was never discussed previous day or by AAA. He checks my battery and said it's good. I called AAA to verify and they reported from previous day that my battery report was "good and no issues" so why did the first tech said it needed to be recharged or replaced? It will forever be a mystery. The funny part is this company loves to hide its tracks because they conveniently "don't have any documentation of the tech coming out the previous day". My fault for trusting the system. I should have asked for all the documentation from the beginning. Don't even bother with this disorganized dishonest company. On top of it they charge $100 for labor. Thanks west hills towing company for wasting my time and not fixing the problem.

I requested a towing from my house to my mechanics house through AAA after 1 tow company tried to…read morepull a fast one on me, AAA sent fransisco from C&D and he handled my car with ease and skill. One of the most professional tows ive ever had. He is a young guy who has pride in his work and is humble. If all drivers have the skill that fransisco has i would 10/10 hire them again!!!

What a fiasco. I locked my keys in my daughter's truck along with her set of keys. Luckily she had…read morea 2nd house key in her garage so we didn't have to sit out in all this heat. I haven't had to use my AAA card as I have a Lexus and they provide the same roadside service. I've been a AAA member for 66 years and kept renewing membership out of sentiment, or so I reasoned. So glad I did. The AAA operator called C & D Towing Specialists. I was told to expect a call from them. Wow! The call came immediately after I hung up the phone. I was told my service rep would arrive within 20 minutes. I no sooner hung up the phone when Adrian from C & D towing drove up. What a sweetheart and what a great head of hair. He had the door opened in a matter of minutes. Asked if we needed any additional assistance. And best of all I got a hug (my doing). Adrian, thank you, you were most professional. I will continue to renew my AAA membership!!!

Great communication and supportive service. On time and a pleasure to deal with.Thank youread more

Shout out to my man Oscar! got me out of a muddy situation TWICE yesterday, you're the man Oscar!read more

We need a pick up towed to the nearest Chevrolet dealership. After calling 3 different companies…read moreand receiving no answer, Apple Roadside pickup the call! I quickly explained what we need and he had a quote right away. His quote was below what we were estimating. So we called back and made the arrangements. They arrived on time in a clean and I mean CLEAN Ram flatbed tow truck. You can tell they took pride in their work(I'm a previous tow truck operator, I'm very selective) They quickly loaded our pick up and they were off. I highly recommend them, no gimmicks, no games, just quality professional service at an incredible price.

Highly recommend this company. John was awesome and picked up my car in 20 min. Appreciate the…read morespeedy response. Thank you!!

Great service, very professional!!!! Highly recommend them…read morefor anyone in need! Keep up the great work

Velocity Towing came through when I was stuck without a key and needed a flatbed tow from Canyon…read moreCountry to Van Nuys. The driver arrived promptly, got to work immediately, and handled everything with calm competence. I was honestly worried he might be annoyed about the long haul, but he couldn't have been more professional -- and we ended up having a terrific conversation during the process. He shared stories about the realities of towing, and it gave me a real appreciation for what these guys deal with on a daily basis. By the end of it, I walked away thinking tow operators are probably underpaid for the situations they handle. Efficient, skilled, personable, and professional. Couldn't have asked for better under stressful circumstances