I've had several spinal injections. Always a great…read moreexperience. I never get sedation nor would I need it.

On organized mess. Front desk incompetent…read more Dr.don't care secretaries don't answer phone .

Locals will tell you that MGH stands for "Man's Greatest Hospital." That is the absolute truth…read more Since "MGH West" (now known as Mass General Waltham) opened in Waltham, about 26 years ago, Mass General has exponentially increased the number and breadth of services available there. Don't think for a minute that you're going to be seen by a "country doctor," as in rural America, at Mass General Waltham. That is absolutely not the case. MGH has brought the physicians, clinicians, technology, expertise, and high standards of its downtown "Mother Ship" on Fruit Street to Mass General Waltham. For more times than I care to admit, I have had surgery AGAIN in the Same Day Surgery Unit at Mass General Waltham. Everything I remembered about the unit proved true, once again: the care is consistently exceptional, and the kindness and professionalism of the staff are extraordinary. The consistency of care at Mass General Waltham is exactly what I would expect from a top-tier, High Reliability Organization. The facility is filled with reliable systems of care and expert clinicians--and, equally important, people who genuinely care about the patients they serve. Again, when I arrived at the Same Day Surgery Unit, I was greeted by an especially kind, welcoming, caring, professional, and efficient member of the front-desk staff. I was then escorted into the patient-only area by my pre-op nurse. From admission through discharge, I was continually impressed by the kindness, compassion, professionalism, and efficiency of every person I encountered. What is particularly striking is how much the staff seems to love working at Mass General Waltham. It felt as though everyone I met had come from the "Mother Ship" downtown and then arrived at a "Happy Place"--one that reminds me of the "Happy Island" of Aruba. Nursing was over the top--absolutely fantastic--as were anesthesia and surgery. As someone who has dedicated my career to patient safety, systems and process engineering, and High Reliability Organizations, I pay very close attention to how care is delivered. From that perspective, Mass General Waltham is exceptional. At every step of my surgical journey, there were appropriate verifications, structured handoffs, and optimal transfers--not only of me as a patient, but also of the information necessary to care for me, safely. The systems were reliable, the communication was excellent, and the people providing my care were outstanding. My care was flawless, as were the people who provided it and the systems supporting that care. I simply cannot say enough positive things about the people, processes, and quality of care at Mass General Waltham. It is a privilege to be a Mass General Waltham patient. Unfortunately, I'll be back in the operating room, again, in a few months. I am incredibly grateful--and genuinely comforted--by knowing that when I return, I will once again receive exceptional, compassionate, highly reliable care from the Same Day Surgery team at Mass General Waltham.

The hospital itself is good. The building is clean and well maintained, and there's adequate…read morestaffing. A family member received care here, and everything was beyond our expectations. The garage, however, is a hot mess. We entered the garage from the street entrance to go left to the green building. Then you find you're actually at the blue building entrance. This requires an elevator to the 4th floor then a bridge to the green building on foot, then to whichever floor in that building. Unfortunately, upon entering the blue building from the parking lot, there are no signs to inform you. We happened to see a janitor and asked him how to get to the green building. Wouldn't it make more sense to allow you to park near the green building? Too confusing.

I've had 2 procedures done at BOSS. One was to fix my rotator cuff and the other was to have a…read moretotal reverse shoulder replacement. Dr Ross did the rotator cuff and he was amazing. We talked for an hour the 1st time I met with him. Post surgery, I was playing golf in 2.75 weeks! I asked if he could do a plasma rich platelet injection at the site of the surgery to help reduce the healing time. He did it and even got the insurance company to pay for it. The shoulder replacement was Dr Burke. He was also very good. He was very clear that it was a much more painful and intrusive procedure than the rotator Cuff. My only issue with that surgery, is that he said he would make sure and fix my biceps muscle as part of the procedure. Post surgery he said he did it. When I could move my arm, it was obvious the biceps muscle was disconnected. In my follow up, I spoke to a PA, and she told me sometimes it doesn't take, but that I really wouldn't miss it that much. To be fair, since the only thing I was concerned about was my golf swing, it hasn't been an issue. Bottom line is the guys know what their doing and they do a fantastic job.

I am a retired physician, and I underwent a total knee replacement at this facility. In my opinion,…read morethis is one of the best designed, convenient, patient friendly, well run, state of the art outpatient surgical facilities in this country. The location provided easy access and the attached covered parking garage has ample space. The care is seamless with my orthopedist's office on the third floor, my physical therapist on the second floor, and the surgical areas on the first floor. The check-in is simple and the anesthesia staff is wonderful. I had an amazingly positive surgical experience and I highly recommend my surgeon, Dr. Jacob Drew, and the facility. My surgical result from my total knee replacement was also outstanding.

Great experience with Dr. MacAfee removing a tooth, and my daughter also had a great experience…read morewith her own extraction. Nice staff, efficient, good pain relief options and very affordable.

Great dental surgeon, have had several teeth pulled here, very little pain and very professional…read moreand friendly atmosphere in the office. Always a pleasure working with Dr macAfee and his staff!

It is always good when a practitioner listens carefully to what a patient says and presents…read morereasonable alternatives for treatment. Jason is an excellent listener. He is obviously knowledgeable, and presented options that others had not suggested. Everyone on the staff was helpful and pleasant and made this old lady feel both comfortable and well cared-for.

Knee shots are painful by Jason. I had them done elsewhere and felt just a pinch when having shot…read morewithout numbing gel.

Above & beyond the wonderful staff, The practitioners at The Flossery KNOW the history of human…read moredental oral health and they KNOW about and use the absolute most up to date research and technology, including the use of the absolute best (non-toxic) materials for fillings and other dental treatments. they fully understand human growth & development with respect to cranial facial and oral health with an all encompassing holistic approach to treatment including many areas not commonly considered such as chiropractic and myofunctional therapies. After doing my own research for over 15 years and searching for the most knowledgeable practice who use the best non-toxic materials...My family and I are thrilled to finally have dentists, orthodontists, and functional therapists whom we can fully trust. I HIGHLY recommend them.

Thank you for your good service. I am very happy with your work…read more Thank you for your caring and excellent job. My office experience was wonderful today.

Smiley Dental in Waltham is by far the best dentist i've ever been to. Once you open the door,…read moreyou'll be greeted rite away by staff. Jenny is AMAZING, always smiling and will put good JuJu in the air. I would highly recommend this dental office for ANYONE WITH BAD DENTAL ANXIETY!!! or just Anxiety. Dr. Pathan is awesome! she's such a rockstar and will treat you like gold. weather your having a cleaning or getting a route canal done....She will always check in with you throughout the process to ask how your doing, or if you need a break. Hands down my forever Dentist!!! Oh, and did I mention how clean it is, everything is clean and sanitized and believe me...you can tell! I really don't think I missed a thing! oh And they take MASSHEALTH!! Stop by, you won't regret it!

I was always scared of dentists growing up until I met Dr. Pathan and her team. I've always had a…read morefear of dental care from the bad experiences that have occurred. Her team is extraordinary and made me feel very comfortable. The dental hygienist is very comforting and welcoming. If you're scared of dentists please try this clinic out it will change your dental game!!

Insane - upcharged on almost everything. I have comprehensive insurance and I still paid out the…read moredoor $70 after they upsold me on flouride and an apparent oral cancer screen that isn't covered (after saying no to a $400 night guard that no one else has ever told me I needed) and then after insurance, somehow there were a bunch of other charges that were not covered regarding consultations that racked up to $360. for a NORMAL ROUTINE CLEANING. I've never been charged like this in my life for a normal visit - I have very good dental hygiene. find somewhere else to go. They're scam artists.

This dental is all about upselling and making profit. They cares more about money and less about…read morepatients. I had a terrible first time experience with my hygienist, Keylla. Before the cleaning, I declined the laser decontamination, which costs about $2,000 and is not covered by insurance. She walked out to talk to the receptionist, and came back acting like she couldn't care less about my treatment. She only worked on a couple of teeth and then called it done. I literally walked in and out in less than 15 minutes for this treatment. When I pointed out that she completely skipped the upper right side of my mouth, she insisted she had done it and asked, "Do you want me to go back?" What do you mean by asking me that? This appointment was supposed to be 45+ minutes, and you barely spent 15 minutes rushing through my cleaning! For the billing part, the receptionist girl insisted she couldn't find my insurance and tried to upsell me their insurance plus a $600 estimate for the regular cleaning service which I used to spent $20+ on. I had to call my insurance, connect it with her, eventually run through everything myself. I was overall shocked by their attitude and profit-driven behavior. For me as a patient, health is the top priority, cost is secondary. If they can't even perform a basic cleaning correctly, I can't trust them with anything more complex.

It has been almost 3 weeks since my LASIK procedure and I am in awe of my new eyes! I was very…read morenervous going into it, but looking back I had nothing to worry about! From the initial consultation, the staff were friendly, patient and understanding of my nerves. On the day of my surgery, Dr. Giles was great and made me feel comfortable the entire time. The procedure took less than 20 minutes and was painless. After the procedure I experienced very little discomfort and after a few days, any discomfort I did have completely went away. I experienced dry eyes for the first week, but since then that has also gone away. Being able to see is the greatest gift and I am beyond grateful to TLC for giving me the gift of eyesight. If you are nervous to get LASIK, know that I was too, but wish I hadn't been so nervous because in the end I had such a positive experience.

I am grateful and incredibly happy with my TLC-Laser Eye Center experience. They were extremely…read moreprofessional and attentive. They performed preliminary exams to diagnose the possibility of surgery. After that, they scheduled the surgery date and, finally, on the day of surgery, they assisted me throughout the procedures and, most importantly, always kept me calm and confident about the surgery. The rest was just personal nerves, a fact beyond their control or mine. However, everything went wonderfully well and according to their plan. I am truly grateful for their professionalism and passion for the work they do. Congratulations to the entire team, especially Dr. Christina La, Brandy, the doctor who performed the surgery, and the friendly lady who performed the initial exams. "I'm sorry I didn't write your name, but you know who you are." Congratulations to the entire team! Excellent work and keep loving what you do. You are the best.