I have had 2 boys go through orthodontics at this office. The office is convenient to our house and…read morethe initial experience was fairly positive. The MD seemed good, but the front desk staff was rough to deal with and insurance submissions always required a lot of handholding. They have gotten so much worse. We have had 3 different doctors in 3 years, and the desk staff are incompetent - they don't even have the right gender in their system for my son, which I have tried to correct repeatedly. Instead of submitting claims to insurance, they ask us for payment. I have had to hand hold every submission to insurance. I cannot wait to be done with this office and do not recommend.

Dr John as well all of the Dental Hygienists at Karavolas…read moreoffice are excellent with my children as well as and with me. This office specializes in both Children dentistry as well as Adults. In the past one of my children had a dental emergency, Dr.John was able not only to see her same day but he performed an extensive task immediately on site. I recommend these dentists and the office to many of my friends. I personally use this office as well for my dental needs. Dr. Duka is excellent. In addition I feel that the front girls are very good, they always handle any issues I have quickly and accurately. They go above and beyond offering plan explanation as well. Recently when changing dental coverage they went ahead to print off my entire policy coverage. The girls took the time to both show me and explain exactly what my new plan covered. I was pleasantly surprised and appreciated the the time That they spent with me.

We're new patients at Weston Pediatric Dental, but our first visit was great! When I called, they…read morewere scheduling about two months out, and we were able to get appointments for both kids at the same time. I liked how they have a room with multiple chairs in it...it made it easy as a family with multiple young children. The staff were great with our kids, and we made through the appointment without any problems despite how unpredictable toddlers can be.

As a Weston resident and a medical doctor, our family will never go to Weston Pediatric Dental. We…read morepicked this practice only because it is close by. We made appointments with their office and informed the office my kids' birthday information. After waiting for 3 weeks, the office lady Christina informed us the same day of our appointment that the dentist is not present at the office, and the doctor whom we scheduled the appointment with is an orthodontist who does not see patients under 7 years old...They knew we do not have any kids above 7 years old on the first day we made the appointment. They let us wait for more than 3 weeks just to tell us that the appointment had to be cancelled, despite that we have repeatedly stated over the phone the need for our children to do a routine dental check. Christina lied about leaving voice messages and calling us a week before our appointment, which were totally untrue after we checked and searched our call/voicemail history. Christina demanded the cancellation of the appointment (or re-schedule us for another 3 weeks) while I still nicely described our kids dental care needs. She didn't listen, and she commented "I think you don't fit for our office. You need to go elsewhere." at me over the phone. Absolutely no apology for creating this inconvenience while she could have cancelled or reschedule the appointment weeks before, or at least inform us that the appointment was impossible right away when it was scheduled. The patient care service attitude made us completely lose the confidence in this dental office. We understand sometimes human mistakes or miscommunication do happens, but her offensive words "not fit for the office" and "go elsewhere" are totally not appropriate.

zero stars - minus*…read more Buyer Beware -- Extremely Unprofessional and Unethical Experience This is a buyer beware review. We had an incredibly disappointing and frustrating experience at this practice. The physician remained largely inaccessible, hiding behind office staff until the very end of the process. Overall, our experience was riddled with incompetence, unprofessionalism, unethical behavior, and deception. My daughter had braces placed here and remained under their care for about 5-6 months before we moved out of the area. Below is a summary of the major issues we encountered -- both during treatment and while transferring to a new orthodontist. 1. Constantly Broken Brackets Almost every visit involved repairing broken brackets -- something we never experienced with our two older children who completed orthodontic treatment elsewhere. The staff repeatedly blamed my daughter, claiming she was eating "hard foods," even when the bracket broke after biting into something as soft as a French fry. Having to return after nearly every routine appointment for broken brackets is highly unusual and concerning. 2. Obstacles in Transferring Records When we requested treatment records after moving, we were told we had to come in person to sign a release -- despite living over 60 miles away. This is not compliant with HIPAA, which requires practices to release records upon a patient's written request without unnecessary barriers. The delay in transferring records to our new orthodontist caused a significant treatment gap, leaving my daughter with broken brackets for an extended period. It took multiple follow-up calls before anything was finally sent. This behavior was both unethical and unprofessional. 3. Extremely Limited Orthodontist Availability The orthodontist was only available Tuesday through Thursday with limited hours. Emergencies or urgent concerns outside those times were left unaddressed. For a medical practice handling active orthodontic cases, this lack of accessibility is unacceptable. 4. Dishonest and Inconsistent Refund Process When we moved, we were told we'd receive only 50% of what we paid -- despite my daughter having completed only 5-6 months out of a 30-month treatment plan. Even their office manager, Daniela, admitted that the fair and standard approach would be a prorated refund of about 80%, but could not justify why the office offered only 50%. They also tried to change the documented treatment time from 30 months to 24 months, reducing our rightful refund. Additionally, although we paid $6,100 out of pocket, the practice also billed our insurance, which wasn't factored into the refund discussion. The entire situation was handled with dishonesty and questionable ethics. 5. Unprofessional Conduct by the Physician After weeks of back-and-forth with staff, the physician finally joined a call -- only to speak in a rude and unprofessional manner. By that point, I had dealt with their team nearly ten times and had lost confidence in the integrity of the practice. Given the repeated mismanagement and lack of accountability, I requested a full refund, which I have yet to receive. Final Thoughts This practice appears to care more about money than patients. Our experience reflects a lack of professionalism, poor patient care standards, and questionable ethics. I would strongly advise families to look elsewhere for orthodontic care.

My son had a severe accident that impacted a few of his front teeth. Dr. Van was super…read moreaccommodating and saw him the same day of the incident and was able to explain to us what he was seeing and the different options that were available to treat it. He understood the severity of the trauma and the amount of anxiety and unease it caused us as parents. Really appreciated the follow up call during off hours to check in as well as making himself available during a separate incident that followed during the recovery period. Highly recommend as a pediatric dentist!

As a new patient, I was very impressed here. The dental hygienist (Stephanie) had a great bedside…read moremanner and was very thorough. She always asked if I was comfortable and informed me of all the steps that she was taking. Dr. Rad and her confirmed that I have some grinding issues as my canine teeth were becoming worn down. My previous dentists never mentioned that to me, but when they pointed it out, I also realized that my canines were getting worn out. I tremendously appreciate their thoroughness and mannerisms.

My dentist here is good and they saw me quickly as a new patient with a broken tooth to repair…read more However, the profile page on Google or Yelp indicates this is an accessible office and it is not. The office is located on the second floor of a building with no elevator or wheelchair access. There are two flights of stairs to reach the second floor from either the front of the building or the rear of the building where the parking is located. While somewhat challenging for me now due to knee and hip issues, I can make it up the stairs using the handrail along the way. However, there may be a time for me in the future that the lack of accessibility will prompt me to change to a different practice.

The assist and dentist are wonderful but the front desk I can't say the same thing , they are…read moreserious and it was my first time taking my toddler and I dint not know they don't allow parents to go inside with there kids , it was shocking for me ,so I waited inside the lil room they have and one of the lady's in the desk out loud says oh tell her to get out of there cus other parents are gonna be upset ,that's were a assistant tells me I got to wait outside ones again I dint know it's my first time there , But aside from that the staff inside is really nice including the dentist, I just recommend that they mention this when a parent wants to make an appointment to a child who's really young .

This was a wonderful pediatric dental and ortho practice before it was sold about a year ago. The…read moreortho practice is now only open one day a week. Today we had an "emergency" appointment scheduled and when we showed up they said the ortho was closed today due to illness. They said someone called to let us know but they did not leave a message. When asked why they did not leave a message they could not offer an explanation. My explanation is that the small family-owned business was sold to a larger business that does not care about customer service or relations. I suggest doing your research and looking for a practice with good reviews to back up its service. Any reviews for this business prior to August 2021 should not be considered because it is a VERY different business.

If I could give zero stars, I would. I brought my son here in severe pain, barely able to swallow,…read morecrying, pale, and clearly very sick. Instead of treating the situation with urgency or compassion, they were rude, dismissive, and made the entire experience worse. They hurt him during the exam, made insulting comments about his teeth, and basically blamed him for not being "cooperative." Rather than recognizing how serious his condition was, they told us he "probably" had an infection, said kids like him need to be put under, prescribed medication, and told us to come back in two days to meet with a surgeon. Two days. My son ended up needing emergency surgery that same day at Boston Children's Hospital to remove two teeth and drain the infection. This office completely missed the severity of what was happening and treated a child in obvious distress with cruelty and indifference. Thank God I trusted my gut and left. Based on our experience, their incompetence and lack of compassion could have had devastating consequences.

Extremely rude on the phone. Was inquiring if they had a specific service and they hung up on me 30…read moreseconds into the call.

Dr. Maria Moser at this office attempted to do a tooth implant on me. I say 'attempted' because it…read morewas botched- the abutment part was too big. She even said this right out loud, in surprise, as the procedure was getting underway. She went ahead however and tried to put the thing in anyway. As she tightened it into place I almost screamed and fainted; this was far and away the most painful experience I've ever had, in a dentist's office or outside of one. The pain didn't let up and five days later I had her take the abutment and crown back out. She put me on a course of antibiotics to try to stop any infection from the obvious swelling that had begun (see the picture). I rejected her offer to try the whole procedure again, this time with a "tissue punch", and had the botched part redone by a dentist who'd been voted the 'Best Dentist in Boston'. Dr. Moser never apologized or expressed any remorse and of course never refunded the thousands she charged me and my insurance. I'm currently pursuing legal action against her and filing complaints with the local and state licensing boards.

I'm not sure how the other patients who have left reviews actually managed to see a dentist. There…read moreis a rarely a dentist in the building; they've been on vacation the last two times I was in for a teeth cleaning. I would not recommend wasting your time with this practice. They are incapable of keeping an appointment. I have had appointments rescheduled three times now, at the last minute, and am suspicious of how many family emergencies their hygienists could possibly be having. There are so many dental practices in the area; I recommend seeking one that actually has staff.

My wife and I have been going to Waban Dental for over 35 years and I can not give them a higher…read morerecommendation. Every aspect of their practice is first rate: great front office, fabulous dental hygienists, and wonderfully talented dentists. The teamwork atmosphere and general congeniality is definitely infectious in this wonderful group. Our two girls had their braces there, and received not only great orthodontic care, but extra special attention. My wife and I have benifitted from the incredible talent of Dr. Howie who is clearly a cut above in his ability to do complex tooth "reconstruction" of some cracked back molars. (While neither of us have had new cavities thanks to the great hygienists and more attention to our teeth as adults, both of us had a number of large old fillings in our youth before coming here.) We also both have had crowns placed by Dr. Leong, and her expertise and wonderful demeanor were greatly appreciated. And the preventitive dentistry practiced by the great hygienists clearly works! Thank you Cadace and Gary for outstanding care! Safe to say, this great dental practice feels like "family" after such great care and caring over the years.

The best dentist that I have ever had. Knowledgeable, professional and courteous. Front desk has…read moregotten better over time, the dentists and technicians have been excellent. I recommend them to anyone with any type of dental issue.

Ongoing Complications Following Root Canal Treatment in 2011…read more I am writing to help shed light on a serious and ongoing complication from a root canal procedure performed at this office in 2011. Since that time, I have undergone three surgeries and still experience recurring infection and necrosis that has spread throughout my mouth, resulting in significant health issues. Recently I requested to have some of my health expenses with the proper receipts / notations from the health care providers. They ignored me then had an insurance lawyer write a unprofessional and inaccurate email back. Upon reviewing the x-rays prior to the root canal, tooth #4 was clearly compromised, with clouding surrounding the tooth. However, both Dr. Defrancesco and Dr. Cohen assured me that this was "normal." After the procedure, I was informed that everything appeared to be fine and that any issues might be related to the crown, which was later replaced at my own expense. Unfortunately, this did not resolve the problem, and the infection spread to other teeth, including #4, #5, and #2, as well as other areas in my mouth. I had previously reached out regarding a refund for the procedure, though I wanted to wait for more clarity before taking further action. I knew there was much more to this problem and didn't just want a-refund for the rootcanal. During this time, I encountered unprofessionalism and resistance when I initially made this request. It's also notable that I am a friend of Dr. D's sister in law. If this is how they respond towards people they know on a more personal level how will they treat someone they don't? The root canal procedure involved an apical puncture and overfill, leading to the infection. Immediate post-procedure x-rays revealed that the root canal was not properly executed, and the failure to inform me about the potential risks and complications constitutes a violation of the principle of informed consent. The toxic materials used in the overfilling can cause severe complications, and this has been the case in my situation. The extent of the damage was not and could not have been known until after the supposed statute of limitations had expired. The complications, including the spread of the infection, were not immediately apparent and were only discovered after multiple surgeries. This was hard to prove without convincing a doctor to open up the area, and having money to do it, which finally was done. It is clear that negligence occurred during the procedure, and yet, thid office has not taken responsibility or even shown any sympathy for the harm caused. Following the procedure, I experienced a severe decline in my health, (still having health issues from this to date) with documented issues such as severe sinusitis, post-nasal drip, sore throat, headaches, itchy eyes, vision issue, right ear issues/ pain and drainage issues, swollen lymph nodes, body pains, irritable bowel syndrome, neurological problems, anxiety, depression, stomach issues, cardiovascular problems, and irregular heartbeat. These symptoms worsened over the years and persisted even after tooth #3 was extracted. The spread of infection and necrosis is the primary cause of these ongoing health issues. I now have a tumor on the right side of my neck from persistent issues from this un-acknowledge mistake. My lymph node on the right has been consistently enlarged. Again, I had no previous health issues and all issues are directly related to this. Moreover, the most recent surgery on 3/15/2023 concluded that the original source of the problem in 2011 was tooth #4, not tooth #3 as initially diagnosed. This misdiagnosis led to an unnecessary root canal, which exacerbated the situation and instead cause me to almost die. As dental professionals, it should have been recognized that tooth issues can and do manifest as sensitivity in surrounding teeth. Additionally, Dr. Cohen punctured the apex of tooth #3 and overfilled it into my right sinus cavity without informing me, a serious "oversight" called malpractice. Had they diagnosed me properly and didn't perform a root canal on a healthy tooth none of this would have happened. Given the severity of the situation and the lasting impact on my health, I asked for partial compensation for the procedures not including harm caused or the work and schooling loss I incurred. I cannot afford to get implants which is causing issues with my jaw being uneven. Instead Ive been thrown away like yesterday's trash while they filled their pockets with my money and at the cost of my health/ life. My only hope at this point is to have my voice be heard, even on a small scale such as this and save someone else for having this happen to them.

The Doctors and great. They are very caring. The staff are so nice and helpful. I have been a…read morepatient for many years so believe they are great.