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Susan Cartwright Designs

5.0 (3 reviews)

Services - Susan Cartwright Designs

Wedding planning

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Big Day Service

Big Day Service

(113 reviews)

Lower Pacific Heights

Both my partner and I feel so lucky to have Celia and her team as our wedding planner and…read moredecorator! She and her team were so organized and flexible, and we really appreciated how well they communicated with all our vendors. Knowing they were handling everything helped us relax and enjoy the day, even when the schedule changed a few times. From setting up the beautiful backdrop to helping us fit in a quick ceremony rehearsal, Celia and her team did so much to bring the long day together. I'm especially grateful that Celia encouraged us to step out of our comfort zone with the grand entrance and our first dance. During our wedding reception, we ran behind schedule and could have easily skipped our first dance, but I'm so glad Celia and her team encouraged us to have that moment. Those are memories we're really happy we got to make. We're so grateful to have had Celia and her team there through all the nerves and excitement, and for putting so much care into our wedding.

Fantastic planner who truly delivers on the big day!…read more We had a wonderful experience working with Big Day Service for our wedding! From the start, Celia handled communication, overall strategy, and design options splendidly. The final look and feel of the wedding actually turned out even more beautiful than we had anticipated. On the day of the wedding itself, everything went so smoothly that my partner and I were completely free to just focus on each other and enjoy the moment. She was also great at vendor matching--she recommended incredible vendors who had extensive experience working with her, and that existing synergy showed in how seamlessly everyone collaborated. When unexpected hiccups popped up (as they inevitably do with weddings!), she handled them with calm and quick problem-solving. If there's one thing to be aware of, it's that response times can taper off around the middle of the planning process (sometimes responding once every 1-2 weeks). However, this is simply because she prioritizes clients whose dates are immediately upcoming to give them her undivided attention. Sure enough, once we got within 2-3 weeks of our wedding date, she became incredibly responsive and was available for urgent calls promptly whenever we needed her. Overall, we had a very positive experience and are so grateful for her work. Highly recommend Big Day Service if you want a beautiful, stress-free wedding day!

Dream A Little Dream Events

Dream A Little Dream Events

(75 reviews)

Lower Pacific Heights

We reached out to a few different planners when we were beginning our wedding journey. Alicia from…read moreDALD stood out due to her extremely concise, clear and action oriented communication style. I was impressed and we went with her for our wedding. And what can I say, she was awesome! She was very efficient and professional, extremely helpful and kept us on track with an extensive and curated to-do list. On the day-of she was extraordinarily helpful, and managed every last detail without having to bother us at all. It was such a relief, and such a time and stress saver to know that she was making sure everything was going smoothly. I will say though that I was hoping to be able to outsource more of the legwork of planning--wrangling the guest list, dealing with stationary/signage/decor, hotel block, rehearsal dinner, after party, etc. The wedding planners were most helpful in two ways: 1) working with vendors on scheduling, contracts, etc. and 2) telling us what needed to be done and when. Their focus was entirely on the the coordination of the ceremony and reception. Thus, we still had to spend many, many, many hours ourselves on wedding planning. The decision fatigue was bad, and we had no help with other events that were not strictly the ceremony and reception. I'm not sure if this is typical for wedding planners generally, was just due to the fact that there were so many weddings happening in Oct 2021, or has something to do with DALD and how they manage weddings. Perhaps it is because we opted for the micro-wedding package, when we should have gone for a higher tier package. All in all though, they were very excellent to work with. I think our expectations were not quite aligned with what they offer, but that doesn't mean they did a bad job or that they deserve anything less than a 5 star review, and I will certain recommend them to any of my friends who are getting married in the SF Bay area.

Kathryn was amazing! We used her as our wedding planner/coordinator. She offers different packages…read morebased on your specialized needs. She is a wealth of knowledge in the wedding industry and helped make our wedding day seamless. She's organized and on top of every detail, and super responsive to emails/questions. I'm so glad we found DALD - highly recommend!

TDE Wedding - Reception decor and MC Otis

TDE Wedding

(250 reviews)

My AMAZING wedding would not have been possible without TDE! We chose the Glitz package with a few…read moreadd-ons, and it was worth every penny. My husband and I received countless compliments on how smooth, organized, and beautiful our wedding was. Thanks to the incredible TDE team, I was able to enjoy the most perfect wedding day. Jessica: Jessica was our main point of contact throughout the planning process, and she was truly amazing. Whether we had questions or requests for the decorators, MC, DJ, day-of coordinator, photographers, videographers, or HMUA, she was always there to help. She was patient, kind, incredibly organized, and never made me feel like my questions were too much. Our Service Instruction worksheet was so detailed that every vendor knew exactly what to expect, which made the entire day run seamlessly. Decoration Team: The décor for both our ceremony and reception was absolutely stunning. Just two weeks before the wedding, I made a major change to our reception backdrop, and the team worked hard to bring my new vision to life. Jessica even arranged for me to see digital mockups after we discussed how important they were to me. Because of that, I was able to completely refresh the design from the inspiration I had shared over a year earlier. My advice: be as specific as possible about what you like and don't like--it really helps the decorators create your vision. Everything was executed beautifully. MC Eric: Eric was phenomenal! We specifically wanted a bilingual English/Vietnamese MC, and he exceeded every expectation. Even our hard-to-impress Vietnamese aunties and uncles couldn't stop complimenting him. He was charismatic, organized, and handled last-minute changes effortlessly. We had to adjust our timeline during the reception, including pausing photos and adding speeches, and he kept everything flowing naturally without awkward downtime. He also perfectly coordinated our unique sequence of dances with the DJ, making every transition feel seamless. DJ Otis: We didn't know who our DJ would be until the wedding day, and we were thrilled it was Otis! He absolutely nailed the music all night. The dance floor stayed packed until 11 PM because he knew exactly how to read the crowd. He mixed current hits with 70s-90s favorites that kept both younger guests and the older Vietnamese crowd dancing. The glow sticks and light-up glasses were a huge hit, and the energy never dropped. Day-of Coordinator Carina: Carina was incredible. She was warm, personable, and unbelievably organized. I thought my planning documents were detailed, but hers were even more thorough! She made me feel completely at ease leading up to the wedding and even drove to Pleasanton to run our rehearsal (an add-on that was absolutely worth it). Multiple vendors and family members commented on how efficient and organized she was. Photography & Videography: Our package included an engagement shoot plus two photographers and two videographers. Sam photographed both our engagement session and wedding, and his work was beautiful. We chose his light and airy editing style, and our engagement photos turned out amazing. On the wedding day, Sam and Christine were fantastic. They captured every moment while making us feel comfortable. One thing I'll never forget was how Sam noticed we hadn't had a moment to ourselves because of nonstop photos. He quietly pulled us away under the guise of a private reception reveal so we could enjoy a few peaceful minutes together. It was such a thoughtful gesture. Overall, I couldn't be happier that we chose TDE. If you're looking for a wedding that's beautiful, organized, low-stress, and genuinely enjoyable, I HIGHLY recommend them. They truly made our dream wedding come to life.

Our team at The Pretty Committee has had nothing but great experiences working with TDE! We…read moreappreciate their attention to detail and seamless timeline as well.

My City Hall Wedding - Mayors Balcony wedding

My City Hall Wedding

(41 reviews)

Lower Pacific Heights

My fiancé and I were planning a large wedding with family and friends, but then settled for…read moresomething a lot more intimate as we didn't have time or desire to plan it on a large scale. In our search for the vendors we found My City Hall Wedding which happened to be perfect for us. They provided a full package that included highly rated professionals - from hair/makeup stylist to photo/video. Instead of communicating with 5 different vendors we worked with 1 single point of contact - Tej from My City Hall Wedding. She guided us through everything we would need on our wedding day - hair, makeup, flowers, limo, photo and video. All in one single package. Tej helped me chose a hair and makeup style as well as flowers. And we completed trusted MCHW with their choice of photographer and videographer - look at their website - the images speak for themselves. On the day of the wedding everything went smoothly without a single worry. Our stylist was on time and was great. The florist delivered the flowers to our hotel room. The car was waiting for us, the photographer and videographer met us at the entrance of the City Hall and guided us through the whole process. Can't thank Josef (our photographer) for incredible photos. Alex - the videographer - captured very intimate and personal moments. Can't thank My City Hall Wedding and everyone involved enough. I have heard lots of stressful wedding stories and have been to a few of these myself. That was not our experience.

Oksana from Sol Ambiance worked with me for my wedding. Not only she is very knowledgeable about…read moreplants and flowers, but she was also extremely sweet and friendly. Had a pleasure to work with her!!! My wedding arrangements turned out beautiful! Was very happy with it!! On top of beautiful work, sweet and easy personality - She is very affordable!!!

Tickled Events

Tickled Events

(115 reviews)

Financial District

Adrienne did an absolutely stunning job coordinating my wedding at UC Berkeley Botanical Gardens…read more It is a challenging venue with a lot of strict timelines and Adrienne navigated everything flawlessly. Adrienne was always incredibly responsive and answered any and every question; she provided guidance throughout the entire process when needed and was always very direct. Adrienne takes all the guesswork and unknowns out of the planning process to ensure you can focus on the things that truly matter. Adrienne's day-of coordinator, Lisa, was a joy to work with and went above and beyond to keep the entire day stress-free. She listened to all our concerns and ensured everyone in attendance was comfortable and taken care of. The value and piece of mind you get from Adrienne's services and Lisa's day-of work are commendable. I highly recommend Tickle Events for anyone that wants an experienced, responsive, and detail-oriented team. I can very happily say my wedding day went flawlessly and is memorable for all the right reasons.

I worked with Adrienne, Nalee and her team for our wedding in July at the Brazilian Room and they…read morewere absolutely fantastic. I can't say enough good things about them. We did the package that started two months prior. First of all, Adrienne helped me set up hotel blocks before the two months started, which from the start seemed above and beyond. Adrienne was always prompt answering my questions and concerns. She created a very detailed day of schedule and flagged details I hadn't thought of, and helped coordinate with all our other vendors behind the scenes about their schedules. They ran our rehearsal as well and pointed out little details of what to do during the ceremony to make it more seamless that I would never have known to do. Day of, Nalee and her assistant kept us all on track and took care of so many details that would have been really hard to do on our own, from setting up our materials to managing timing, coordinating vendor meals, getting us lined up and ready to walk out, and so many more. They even had some nice touches like bringing us a plate of appetizers from cocktail hour so we would have a chance to try them, bringing us champagne right after our ceremony -- little above and beyond touches. If you're considering day of coordination with this team, DO IT! They are 1000% worth it, I truly don't know how we would have pulled it off without them. Thank you Adrienne!!

Blooming Wed

Blooming Wed

(53 reviews)

Pacific Heights

We had the absolute best time working with Lisa! Hands down the best decision we made for our…read morewedding - Lisa helped my now-wife and I plan our wedding which took place in the fall of 2023 at Nestldown. Firstly, she knows Nestldown through and through as a venue - it has a bunch of uncommon and often difficult to navigate rules and restrictions. This meant that we didn't have to worry about surprise venue fees or fines, and instead could focus our attention on how we wanted to use the space instead. Lisa set month-by-month goals for us, which meant we were always confident that we were on track and didn't forget about certain things. This made the process so much less stressful for the both of us. She handled communicating with and following up with all of our vendors too - a blessing that can't be understated. Wedding planning is a constant stream of decision-making, which Lisa made so much easier by listening to our wants and needs and suggesting vendors, designs, timelines, hotels, and so much more. She made it so that our responsibility was to choose between a few, generally all great options rather than having to sort through the unlimited amount of choices. As an aside, Lisa has impeccable taste and knew how to execute our vision better than we could have dreamt of. We're still in love with our table settings! We were most impressed by the wedding day itself - Lisa managed all the stress of logistic so we could enjoy the day without a care in the world. Sometimes we could hear time-pressed questions being asked by vendors over the walkie-talkie, and Lisa responding to each of them expertly. None of those logistical challenges ever made it to us - and while with us, she and her team were focused on ensuring we had everything we needed and were having a good time. Our wedding went off without a hitch, and everyone had an amazing time!

**UPDATE**: Lisa is now threatening me with LEGAL ACTION, accusing me of "defamation" when I've…read moreonly shared my honest experience on Yelp. I've had no updates from Lisa since our last email on Feb 21 (over a month ago). At that time, she replied she was consulting with "industry experts" and will get back to me. Rather than reaching out to me personally she hired a lawyer to threaten me in the hope I will take my honest review of my experience with Blooming Wed down (photo of legal letter attached). I signed a wedding planning contract with Lisa and found myself needing to terminate it merely two months later. The process has been incredibly stressful and disheartening. Throughout it, I had the opportunity to meet with ~15 wedding planners both domestically and internationally, and gained a lot of insight into the wedding planning industry and contract nuances. I'll start my review with objective observations and end with my personal experience. **Strict Signed Contract** Lisa's contract is one of the strictest planner contracts I've ever seen. It does not have an Act of God clause that protects clients, meaning if anything happens (the venue is destroyed, a hurricane comes, the couple is sick, pandemic round 2...etc) she will not refund for any reason. She did not even give out refunds during COVID. This leaves her clients extremely vulnerable to unforeseen circumstances. **Problematic Payment Structure** This is how Lisa's payment is structured: flat $15k fee or 15% of the total wedding cost, whichever is higher. It's not unheard of for a planner to request payment this way, but it's incredibly uncommon. This arrangement creates a conflict of interest, as it may incentivize steering clients toward pricier options. Also, she requires 50% upfront, while many planners I talked to only required 30%. **Budget Transparency** Lisa's services are not for budget-conscious clients, or even clients who have a budget at all. In the two months she was my planner, she failed to provide any estimated vendor costs and we never talked about my budget. I specifically asked her for a sample cost breakdown of a venue and waited a month for her response. I never received it. All of the other wedding planners I met with sent me a cost breakdown for FREE immediately after the intro call. They did this without being asked to. **Communication Challenges** I've experienced a lack of responsiveness from Lisa during our entire two months together, from our initial interest form (1 week delay) to our most recent email on which she said she would consult about our partial refund request (it has been a month without an update from her). Between her vacations and other wedding clients, I never felt my project was a priority for her. **Personal Experience** I'm deeply disappointed with the services provided by Lisa. Our decision to terminate our contract was difficult. Due to immigration issues, my father can no longer enter the USA in the foreseeable future so my partner and I have to relocate our wedding to a country unfamiliar to Lisa, rendering her services impractical. We signed our contract November 2023, encountered this problem in January 2024, and immediately let Lisa know of our situation. Despite our efforts with Lisa to find a amicable solution and many touch-points with her, my partner and I eventually landed on requesting a partial refund. Lisa refused to refund any portion of the $7.5k , even though it is written into our contract that she has the power to do so AND despite her agreeing verbatim that she did not provide $7.5k worth of service. At this point we have no date (we were considering years 2025/6/7), no venue, no vendors booked. We don't even have a budget breakdown. We have only had one venue tour with Lisa. It's evident that she has only completed a fraction of the work (2% to be exact), yet insists on keeping the full payment. I dislike posting a one-star rating to a small business, but I feel the need to be transparent and caution future clients about Lisa. It is crucial to choose a wedding planner who demonstrates flexibility, understanding, and a willingness to accommodate unforeseen circumstances. Unfortunately, Lisa's refusal to adapt to our situation and the issues outlined above do not align with her premium pricing. For me, Lisa has broken my trust and it feels like theft that she is keeping $7.5k for one hour of work. I urge potential clients to consider these factors carefully before engaging Lisa's services.

Susan Cartwright Designs - wedding_planning - Updated October 2026

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