Have you ever done business with a company that makes you feel like you are their only customer?…read moreHave you ever worked with a business who knows you on a first name basis? Have you every worked with a company who seems to drop everything and run across town to help you out? Do you ever wonder what has happened to good customer service? You must go and and see Tim and his staff they will treat you like family. Their service is second to none!

To Gary and his wonderful staff,…read more Our boring backyard has been transformed in to our own little oasis!!! Neal and I can't begin to express our appreciation for a job "very well done"! The entire project ran like clockwork. The planning and execution was seamless. Your work crews are craftsmen, very skilled and meticulous. Gary, the project started with your creative design. You listened very closely to what features we wanted and you incorporated those ideas into a masterpiece we now proudly call our backyard. Throughout the project, your team was very responsive to any concerns or questions we had. As our daily point of contact, Mike was wonderful to work with. To say that you and your staff went beyond our wildest dreams in the quality of work and customer service would be an understatement. Our backyard project also included a spa built and installed by your company, Spas by Design. The quality of your spa is untouchable. Also, I can't say enough about Bob Campo, your sales manager. When, as new spa owners, we were having some concerns about how to maintain the proper water quality, he came right over to help with a big smile and words of encouragement. Gary, this is what we learned about you during our backyard project. You LOVE your work. You're very good at it. You run your company with integrity. Your word is golden. We can't thank you enough! Neal & Lori

We had an issue with our spa cover that was most likely a product defect. Jeremy handled the issue…read moreprofessionally and even went the extra mile and delivered a new spa cover to our house. I found that to be outstanding customer service. Thanks Jeremy and Henry. You guys are the best. Paul & Cathy Kukla

We are very happy with our new hot tub that we purchased from Jeremy and Henry at Southwest Spas…read more They were nice enough to hold on to our tub at their facility until we were able to get HOA approval, 220v electrical hook-up and breaker, and a small travertine patio extension built for the hot tub. When we first came into the store, Henry was so thorough in his explanation of the different features of the spa we were interested in purchasing. The electrician (Nick) and the landscape person who installed our patio extension(Jose) who were recommended to us by Henry and Jeremy were also terrific. Once we had the spa delivered, I had some questions about some of the features of the tub, chemicals, as well as a small issue with one of the diverters that was leaking. I drove over to Southwest Spa to speak to someone in person, and Jeremy was kind enough to take the time to answer my questions, and also instructed me how to fix the diverter leak when I got home, and it worked perfectly after that. Easy-peasy! Having our own spa at our home has been on my husband and my bucket list for YEARS. We are so happy we were finally able to make it happen with the assistance of Southwest Spas!

Purchased a hot tub from Sunset. Mitch and Marie in Sales were both easy to work with and very…read moreresponsieve. When it came to delivery, WD, Tom and Josh dropped off the spa, installed, spent alot of time going over all the operation, maintenance, etc. I was very impressed and happy with the level of service. I would definately recommend Sunset SPAs.

Dont do it. their over insulated spa overheats(109 then shuts down) all summer. my heater is…read moredisabled. I'm told the pumps run hot and the walls are well insulated...Does anybody else see a problem with this in Arizona?? maybe for sub zero weather. Cant use it 6 months out of the year. Ordered a chiller (Cuz we all want to pay extra elctricity because their product doesnt work.?? ) 2 chillers later, leaking water, throwing breaker...no fix in sight. Of course they wont give me my money back. Dont get scammed, look elsewhere!

We have had difficulties on the past investing in our homes with contractors of all types. In a…read moremarket place of hyper inflation, over marketing without follow through, and disappointment of contractor accountability, my family can endorse fully Triston as a true leader of integrity overseeing a company that sticks to their word at Triton. Nothing ever goes as planned in construction projects but the issues come up and many hide or try to hit you with change orders. I recommend Triton for any project in their scope as they never left us, even communicating weekends when new project issues or learning how to use the products you purchase arise. You get treated like you would want to treat your own family by Tristan and Triton offering integrity and follow through which is unfortunately lacking in most industries these days, especially construction projects. Thanks to Tristan and his team for the patience and follow through to educate us during the project. Pool is beautiful, saving money on water and less maintenance than previous pool system at our home. These are 5 star people at triton. Any reference call anytime 727-599-5617. Respectfully, Anthony Cannon Scottsdale AZ

Lara Mazzone lmazzone11@gmail.com 2:58PM (3 minutes ago)…read moreto me We hired Triton to install a new pool pump and filter. Although the equipment initially appeared to work, a licensed electrician later found serious code and safety violations in the pool subpanel, including improper grounding/neutral, disconnected GFCI protection, circuits tied together against code, and insufficient voltage reaching the equipment. The electrician stated the system should not have been energized in this condition. They sent out a tech named Travis, who opened the subpanel and said, "We only touched these two wires." Following this appointment with Travis, the owner Triston called and stated they did not even open the subpanel during installation. I told him that's strange because Travis was just here yesterday telling me what two wires you touched! If they didn't open the subpanel that means new equipment was connected and powered without verifying the electrical source was safe or code-compliant, and no warning was provided. The owner, Triston, refused to accept responsibility or cover the cost of proper repairs, and their explanations changed multiple times. If they did open the subpanel, there were all sorts of issues that were not disclosed to us prior to energizing the pump and filter. Either option is not professional. Triton's Google reviews also appear far more positive than reviews on other platforms, where customer experiences more closely matched ours. I recommend reading reviews across platforms before deciding. As a result, I am now forced to pursue resolution through the Arizona Registrar of Contractors ROC to get this fixed properly.

Samson was awesome. Told us what was to be expected. It was we wanted but he informed us of all the…read morefeatures.. the air tight seal, the manufacturing of the hot tub and the cover. So durable and strong was the cover that it made this the best option for us and our needs. Also, the hot tub itself and all the nozzles made this the best choice for us.

I bought since a year and 6 months this company with owner and new tech they screw me up.with 25k…read moremy kilimanjaro spa look trash lights dont work 2 panels broke inside jets fell down 15 pces here some pictures im court because they dont answer my calls Sam stay way your regrets

I had a leak in my hot tub. They sent somebody out to try to fix it. They couldn't fix it. They had…read moreto take it to the shop in Phoenix on May 2. They came and picked it up. Told me I would have it back by May16. I called at the end of May to find out where it's at no response from anybody called the corporate office June 2. No help there called back on June 3. Finally talked to somebody who was gonna get the ball rolling next thing I know I'm getting a phone call that they want to deliver my spa this Friday, which is the sixth. Supposed to be here between 8 and 12 AM called me at 12 told me they wouldn't be here until three never ever. Did anybody call me from the service department to let me know what was wrong with my hot tub and if it was even fixed and I've been 5weeks without my hot tub. Had I not called and started bitching about it I probably still wouldn't have it.

I bought a spa back in 2021 and have had no problems with it until today. Bought it in Avondale,…read moreAZ. Now I need to replace the pillows due to the heat here in AZ. First I call the store. Girl there tells me they don't carry pillows there and to order on line. Go online and can't find the pillows i need. Call corporate and talk to Brian and he needs the serial number fit the tub. I said it might take a few minutes for my wife to locate it.... she's half way thru the house when he says, oh I found it. He tells me which pillows I bought with the spa. I ask him if I can order them thru him, because they're not showing up on their website. He said, no, I can't sell them to you. I ask if there's anyone in corporate that can sell them to me. He says, no! Tells me I either need to go to the local store and order thru them, or order them on line! I tell him that I have all the part numbers, but they don't show up! So I call the local store back ask dizzy girl if they have a coupon for online ordering! She says, no, I only have a coupon for in store purchases! I ask her, can I come in and order the pillows from her and get the coupon because my order is now over $500. Are you ready for this??? She says, she can't order pillows from the store! DO NOT BUY FROM BULLFROG SPAS! Their customer service is HORRIBLE!!!

I was referred to Levi by my spa dealer to move my 5 year old Bullfrog. He was polite and…read morestraightforward with information and estimate for the move from Phoenix to Prescott. It was coordinated and done exactly as he promised. It was placed on the back patio down a 12' grade but was not a problem for Levi. Great guy with good service!

From the owner: D's Outdoor Living specializes in premium hot tubs, swim spas, and gazebos designed to transform…read moreyour backyard into a relaxing oasis. Serving the Arizona communities of 85086 and 85379, we offer a wide selection of high-quality products, expert installation, and personalized service to help you find the perfect fit for your outdoor lifestyle. Whether you’re looking to unwind in a luxury spa, stay active with a swim spa, or add shade and style with a custom gazebo, our team is here to help. Experience comfort, quality, and exceptional value with D's Outdoor Living.

Great selection of items needed for pool maintenance. Good price. Located close to home.read more

From the owner: Your online pool and spa supply store carrying hundreds of items from all the top brands! We are…read morepool and spa experts with years of experience ready to assist you with your pool needs.