As a public adjuster, I had high hopes when I engaged Pinnacle Claims to help me navigate the…read morecomplex world of Florida homeowners insurance claims. However, I quickly realized that the laws had changed, leaving public adjusters with no real recourse against the insurance companies. I wish I had known sooner that going straight to an attorney would have saved me a significant fee. In the end, I had to pay both Pinnacle Claims and an attorney to get any resolutions on my claim. This double cost was a huge burden that could have been avoided with better information and guidance. Overall, my experience with Pinnacle Claims was extremely disappointing and costly. I would caution others to be aware of the changing legal landscape and consider their options carefully before engaging a public adjuster in Florida. When asking for a reduction, because the only work they did was an estimate, I was informed by the owner, "we will see how much work has to go into the case". My attorney did everything other than the estimate and in the end Pinnacle kept 15%, which was more than my attorney took and he did all the work.

From the owner: Pinnacle Claim Services of Melbourne, FL, a professional team of public insurance adjusters and…read moresupport experts, are here to assist you throughout every step of your residential or commercial damage claim, from emergency services and mitigation through the final settlement.

Charlie Freedman did a fantastic job helping us get through all obstacles and rejections. I highly…read morerecommend Ask An Adjuster and in Particularly, Charlie!

I was referred to AAA by a local roof company. Tom came to my house and noted damage to my roof…read more(visible damage), my gutters (claiming they would possibly get damaged when removing them to replace the roof, so it was best to change them out), window screens (claimed there were signs of damage based on some white spots. It was leftover cleaner when I pressure washed my house), and my exterior paint. Often, I had to follow up to get a status. When I received text messages, it appeared the holdup was with my insurance. If that was the case, fine. The issue I had was Tom being rude to my insurance adjuster in his emails. I once received a text message from him saying he was "going to let her have it" because she was taking too long to respond (she was out of the office). I received a letter from my insurance company stating a check was mailed out and AAA should receive the check within 7 to 10 days. 2 weeks passed and I texted Tom to see if he received the check. He stated he never received anything, I said that's weird, 2 weeks ago my insurance sent me a letter stating they mailed you the check and that you should've had it within 7 to 10 days. His tone changes and all of the sudden, he found the check (same guy being aggressive towards my insurance adjuster for delaying things). My roof finally was repaired; however, the original quote I received compared to the final invoice was $10k more. It may have been previously explained; however, this is my first time filing an insurance claim, it was a lot of information, and I was curious to see why there was a $10k difference. I tried asking the roof company but, for some reason, they decided to reach out to Tom. I got a voicemail from Tom stating he got a message from the roofing company saying I was trying to get a discount or get out of paying the remaining balance. I called Tom back, but no answer. I texted him explaining I never asked for any discount or tried getting out of paying my remaining balance. I only wanted clarification about the price difference and how do I pay the remaining balance? Tom called me back and I explained again that I never asked for a discount or tried getting out of paying the remaining balance. I mentioned that I was just curious about the price difference, Tom proceeds to say he already explained this to me, it was explained in the paperwork and it was explained in a text message. I told him this is my first time going through this and I just want to understand it better. As a customer, I have the right to ask questions about what I'm paying whether it was previously explained or not. We continue to go back and forth, he continues to say he already explained it to me. I told him I was trying to learn more about this claim just in case my roof gets damaged again in the future, if it would be cheaper to pay out of pocket or file a claim because I don't want my insurance premium to go up. He proceeded to tell me along the lines that I had already filed a claim before he got involved and that it was cheaper to file a claim because all I had to pay was my deductible versus paying for the whole amount. But what if my insurance goes up because I filed a claim and it turns out it would've been cheaper to just pay out of pocket for the repairs? This is why I was asking the questions I was asking! However, apparently Tom had an issue with me asking questions and made it seem like just because my insurance was paying for it, why should I care? I pay for my insurance, I would be the one paying if my premium goes up, not Tom, so that's why I care! Tom proceeded to explain to me again that it is against the law to try to pocket any money from my insurance and that would be considered fraud. Seriously? Tone down your ego and don't ever accuse me of trying to get any kind of discount, trying to get out of paying my final invoice amount, or accusing anyone of trying to pull any kind of fraud and pocket insurance money just for trying to learn more about this process! Coming from the guy that wrote up a bunch of unnecessary non-sense to weasel extra money out of my insurance company. Companies/adjusters pulling stuff like this is why insurance companies are backing out of Florida and insurance rates with the remaining companies continue to go up. I hope roof contractors think twice before referring to this company as AAA represents your company. No customer should ever be talked down to or be accused of trying to pull insurance fraud because they asked questions to understand their claim more.

I had an excellent experience working with Larry NeJame at NeJame Claims Adjusting. From the very…read morebeginning, Larry was incredibly prompt and responsive. He took the time to walk me through the entire claims process step by step, explaining everything clearly so I always understood what was happening and what to expect next. His knowledge of the industry is obvious right away. Larry knows exactly how the system works, who to talk to, and how to move things forward efficiently. What really stood out was his communication. He stayed engaged throughout the process and made what could have been a stressful situation feel manageable. Most importantly, Larry delivered results and successfully secured the claim. Having someone experienced, connected, and genuinely invested on your side makes a huge difference. Highly recommend Larry and NeJame Claims Adjusting if you want an advocate who knows how to get things done.

James was my go-to guy. He helped get us what we needed and got us to the finish lineread more

Bryan did a great job for us with a difficult insurance claim. We needed to be patient as the…read moreprocess can take some time. These guys know their business and I wouldn't hesitate to recommend them or use them again.

I had extensive damage to my home from Hurricane Irma. My insurance company only stated $8k worth…read moreof damage but because my deductable was so high they sent me a check for $3k! I couldn't even get them to return my phone call for 3 months! I didn't know what to do so I hired an insurance adjuster to fight the claim. After 6 mths of fighting they said my insurance company was too difficult and would drag it out so they gave up and dropped my case. After 6 months I was back at square 1! I had given up and paid just over $22k in repairs out of my pocket. I randomly met Fred from Five Star Claims at my sisters work function. I told him what happened to me and he said to contact him because and I'll never forget what he said "they don't give up on their clients"! He was right! They fought and fought! They kept me informed and never gave up! About eighteen months later the insurance company settled. I would recommend Fred and Five Star to anyone going thru the stress and heartbreak of a battle with insurance. It can feel like you want to give up so its really nice to have someone fight for you!

Labrador Consultants is not an option but a must!! When working Insurance companies…read more Too many variables and Alberto is on top of everything very proactively. I have used them multiple times and the results are consistently TOP. Using them is a no brainer when working on a claim. Small or Large

Service was amazing. Albert was very responsive and answered any questions or concerns I had no…read morematter the day or time! He ensured that all the proper steps were taken and the claim was resolved quickly so that my mom can get her house back to perfection! Would highly recommend Labrador Claims Consultants!

I highly recommend Bill and his company to assist in storm damage insurance claims. Bill is an…read moreexpert and assisted us greatly with intricacies of successfully filing an extensive hail and hurricane damage claim. He is a professional and nice gentleman to deal with. He will leave no stone unturned in pursuing your claim. Al L., Winter Garden, FL

From the owner: With many years helping clients get all the money they’re entitled to from the insurer, they can…read morerest knowing that their claim is being handled by a professional. It all started when I began working for the insurance companies. I didn’t like the way the manager the claim process so I became a public adjuster. Since then I have won millions of dollars for my clients. Call me at (407) 388-8288. I’ll explain things in a clear and simple manner.

After trying to struggle for a fair claim from my Insurance and waiting for "them", to send "their"…read moreappraisers... I heard from a friend, that a "Public Adjuster" could get more money for us... I never heard of a public adjuster and went on the internet and came across Claimsmax. Sam came over to meet me at the house right away and assured me, that I could get much more than what the Insurance was offering! The way I saw it, if my Insurance was making me wait anyways, I was then going to wait for a better amount. Sam, made this possible, getting us aprox $11,000 more! This was heaven sent, if anybody experiencing a crisis of water damage! Just a heads up, if you don't know about public adjusters: they don't charge anything at the beginning, they only charge 10-15% on the money they ADJUST. For example my company only wanted to give us aprox $9000 but when Sam came in with a $25,000 the Insurance Company then counter offered, to settle at $21000, so the % would be only taken on the "difference", I settled for, not the original $9000. Not knowing what to expect, not knowing anything about Claimsmax, especially if the check was going to be sent to them, I was really nervous, anxious and skeptical to the end... I finally got the check and it was sent to ME. It also has their name on it, so we have to meet at the bank to disperse it... I have only good things to say about this company, I hope everybody knows about "public adjusters"! Thanks to Sam and Brian, who patiently worked with me along this trial some time... I was skeptical to the end but they were patient with me, so glad, I was able to wait it out, "good things come to those who wait"!

I don't normally write reviews on contractors or vendors that work on my house because most of the…read moretime, even when the work is done well, I still feel like I get ripped off on price. In this case, I feel like Sam and Bob with Claimsmax Adjusters were the ones that got the short end of the stick. The amount of work they did and customer service was outstanding! I had a serious leak coming from the air-conditioner build up in the garage, and (as it turned out) leaked all the way through the wall and into my kitchen. The insurance company was originally going to simply cover the box the unit sat on and the garage damage (and that estimate was very low). Bob and Sam with ClaimsMax came in and did their due-diligence! They took the time to check every angle of the situation and found that the water had gone through the wall causing damage to the kitchen cabinets on the other side of the wall. They knew right away that this would eventually grow mold and found some of the lower cabinets had even been slightly warped by the water. They did an estimate that covered every aspect of what it would take an average contractor, and remediation company to make the property back to how it was prior to any damage. They explained every step (something I never hear from contractors and why I can explain with such detail), and dealt directly with my insurance company. I got much more than what they had originally told me just for the garage and wall portion. They also got the entire kitchen fix included and covered, and explained that because they couldn't match the cabinets perfectly they would all need tp be replaced to make the kitchen look right. They didn't add a bunch of things that shouldn't be included or try and take advantage, and in the end the adjuster for the insurance company agreed. I've told a lot of my friends now why having a trusted public adjuster should be a first call when something goes wrong in your house. Thank you Sam and Bob for saving the day! Seriously, I would have had a nightmare of a shock if went to sell my house and found mold in the wall and serious kitchen damage. I told you I would write a truthful review. If you are reading this call ClaimsMax Public Adjusters, and if you want a personal recommendation to prove this isn't fake feel free to email me at AX771@aol.com.

I have had nothing but the best experience with them so far. I recently switched from another…read moreinsurance company to this one. I was in dire need of flood insurance before a major hurricane and their quick response made it happen. I have nothing but the best to say about them

I was with this agency for 4 very long years. I found them to be condescending and very unhelpful…read more We were new to Florida and this was the agency given to us by our realtor. I switched last year and have found my new agency to be very helpful,professional and kind. If you are shopping for a agency stay away from this one. If you think you will need any type of direction or help you will not get it with this agency. My experience is this agency will take your money and never lift a finger for you. I see they have now posted a comment asking me to call to discuss my experience..well I called a few times for help and was told to figure things out on my own they don't have time. Posting a comment they have time for because it is all about image and moola with this company. That 4star review that references and infers some people can't be pleased ? If it is real ?jokes on him I am pleased as punch with my new insurance company and wish him all the best luck with coverage pro.