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    Surface Specialists - Central MD

    5.0 (2 reviews)

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    Brown's Custom Contracting

    Brown's Custom Contracting

    (47 reviews)

    Quick Summary: Jim runs an exceptionally professional business, and I would gladly hire him again…read morefor any job to improve my household. He is an excellent communicator, and his workers were not only courteous but very skilled at their respective jobs. He was able to finish my basement in a timely manner with high-quality materials. I could not be happier with the work Brown's Custom Contracting did within my home. Detailed Summary of My Experience: I contacted Jim initially just to get an estimate for finishing my basement, which was in a state that needed major work because the walls were made of cinderblock and the floors were complete concrete; it was a space that was probably best used for storage and I would not call it "comfortably livable." Jim arrived quickly for an estimate and helped me explore the possibilities of the space, even going so far as to note what would be difficult or expensive to pull off. Within days he provided an estimate for the job, which I found out during the process was a major ordeal involving many phases and individuals, so I'm impressed he was able to produce a price so quickly (and in the end it was an accurate price). I signed Jim up for the job because of his straightforward and pleasant attitude. In the weeks and months that followed (this was a major job, I want to note), Jim gave me frequent updates about what workers I could expect to come by and when/how-long they would be there. Every person who came onto the property was skilled and good about communicating what they would be working on, especially when they had questions about the possibilities of the space. Jim also handled all of the work involving the permits and he worked with the county to ensure everything was up to code. He also alerted me any time there was a change in plans or if there was a possibility of delay. Given how involved this basement-finish job was, there were plenty of opportunities for major hurdles, but the project was still completed in a timely manner, and it was always clear to me what was going on, what would happen next, etc. The final product is everything I could've wanted. Jim made efficient use of the space to make as much of it "comfortably livable" as possible. Even the water heater and HVAC unit were relocated with no diminishment in functionality just for the sake of making the basement as good as it could possibly be. I'm very pleased with the additional space my family has been given, and there isn't a single rough edge in the room. Jim's guys are the best and I highly recommend his service to anyone looking to improve their homes. I have included pictures of the job before and after just so you can see the quality of work.

    We hired Brown's for the rebuild of our deck after moving into our new home. It took a while to…read morecoordinate a time to meet with Jim, but he was very professional right from the start and provided the most competitive pricing for the job. As a property manager myself, I appreciated his clean contracting process - he'll print out two copies so both you and he can sign, he'll document the down payment amount and check number (and sign), he'll get his insurance agent to provide you with a COI right after, and keep you updated regularly throughout the project and will document any change orders with updated payment schedules. Our deck project became complicated by obvious grading/drainage issues and sunken footers at the adjacent porch that the deck is flush to, which caused our project cost to increase significantly. Some would say that the change in scope is a pricing tactic, and maybe it is for some, but not Jim. He carefully explained and showed us the issues, then helped prioritize them so we knew what really needed to be addressed and what could wait. His sub was great - always on time, productive as hell, and maintained a tidy worksite. You could tell the sub really cared about their work and Jim made it a point to stop by to check in. The end result is a beautiful deck that we cannot wait to furnish and use. The experience with Jim was so great that we will call him when we're ready to bid out our master bath and kitchen reno. He's a good human.

    Kitchens & Baths by Cardigan

    Kitchens & Baths by Cardigan

    (11 reviews)

    We hired Cardigan to completely remodel our owner's bathroom. We first met with the owner, Jim, in…read moreNovember last year with the intent of just getting a price and ultimately hired them to begin work in December to be completed by Christmas. The thing I remember most about that first meeting was the personalized board they had up welcoming me and my spouse (Mr. and Mrs. D) - a really nice touch, albeit slightly incorrect as I was there with my husband, and when we went back to pick out selections they had updated it to be somewhat more accurate (The D. Family). Jim, the owner, was straightforward when we spoke with him and offered a competitive price compared to the other estimates we received. After we accepted the contract, Jim's sister and the company designer, Kim, was particularly patient with us as we spent upwards of two hours picking out the various components for the new bathroom, successfully finding solutions to mediate style disagreements between me and my husband. Overall, we were both very happy with our selections and excited for the new bathroom to be complete. The workers were excellent and displayed great professionalism during the remodel. The work began in early December, but was stalled a little bit due to the cabinet and vanity not arriving in time. The bathroom was functional, though not finished, before the desired Christmas date. It has been three weeks since the job completed and we have been satisfied so far with the bathroom. With the work, there were two (both immediately fixed) problems that stood out: First, the new toilet was installed slightly at an angle. We emailed Cardigan of the problem. When they came out the next time to continue working on the bathroom, the worker immediately saw the toilet was not level, apologized that he didn't catch it when he installed it, and made the toilet level to the floor. Second, when we started using the shower a week after installation, the shower was draining extremely slowly. Again, I emailed and called regarding this issue, and they fixed it that day despite Jim attending a funeral that morning. One of the workers came by that evening with a snake and fixed the problem. I was extremely impressed at their responsiveness. Overall, I am giving five stars due to the personalization, work quality, responsiveness, professionalism of the workers, and our happiness with the final result. When we finally move on to remodeling our kitchen in a few years, we will definitely be looking at Cardigan. The attached pictures include a picture of the shower before the bathroom was painted, and a picture of the other side of the bathroom after all of the work was completed.

    Bowie, Md. Cardigan installed a new toilet. Once they installed, it was crooked, so they had to…read morereposition. Unfortunately, soon after the toilet began leaking into my basement, luckily I caught it before it ruined my carpet, but it ruined the ceiling and they had to patch the ceiling. Unfortunately they never returned to finish smoothing out the ceiling or painting the area :( Will not use them again.

    Annapolis Kitchen and Bath

    Annapolis Kitchen and Bath

    (4 reviews)

    From the moment we contracted AKD to renovate our 1970s kitchen, we were pleased with their…read moreknowledge, attention to detail, and patience, as they walked us through every aspect of the design. Their recommendations and insights helped tremendously through the cabinet, tile, and countertop selection process. The construction team was meticulous in keeping everything clean and orderly throughout the project. The work started and ended on the promised dates, with no cost overruns. We now have a beautiful kitchen to entertain our family and friends! We couldn't be happier with our kitchen, and highly recommend AKD. Dave and Crystal

    AKB was professional, courteous, on time, and delivered our dream kitchen exactly as promised, with…read moreexceptional service from start to finish. Duane and his construction team exceeded our expectations in both service and quality. Lewis provided meticulous, expert craftsmanship that went far beyond our expectations. During the project, we experienced a family emergency that left us largely out of pocket and understandably distracted. Duane's patience, care, and steady guidance as we navigated that crisis made a tremendous difference in our experience and helped take some of the stress off our shoulders. Morgan, our designer, took our rough ideas and transformed them into a timeless design that truly transcended our original vision. Her patience and willingness to talk through every reservation put us completely at ease. I trusted her so much that I left the final design decisions in her hands--and she absolutely did not disappoint. We would highly recommend AKB to anyone considering a remodel or addition!

    Surface Specialists - Central MD - refinishing - Updated May 2026

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