I live in an apartment where my bathtub and tiles were peeling away and looked terrible. My management uses Surface Renew for this job. The technician who came out did a wonderful job. The technician, Bruce was fast and efficient, and my bathtub looks brand new. I'm very pleased with his work! read more

Surface Renew is an excellent company that stands behind their warranty. I highly recommend them. Their service is reliable and prompt. Eyan did an amazing job. read more

I had Surface Renew resurface my basic, average-sized bathtub. The day of the install everything seemed to go well with the technician being very diligent about putting up brown paper and clear plastic to protect my bathroom while he did the work. After several hours he was finished and the tub looked good. However, a year or so later the finish started to peel off so I called Surface Renew and spoke to the owner. He was not very nice or receptive to my issue and immediately accused me of not properly maintaining the tub and said that was the reason the peeling had occurred. This was not true as I was extremely diligent in following the maintenance instructions they had provided me to the letter. It was therefore very off-putting and unfair that he would immediately blame me for the peeling without having any cause to do so. He did, however, agree to honor the warranty and sent out another technician to do a re-spray. The owner said that this technician was one of his best so he should be able to do a quality job and get it right. This second technician arrived on the scheduled day and proceeded to tell me how fast he was at doing the work. I told him that quality was far more important to me than speed and that I wanted it done right this time. After several hours he was finished and the tub looked good, but once again it began peeling after 1-2 years. So two failed installs from Surface Renew - - nothing to show for it but a lot of wasted time and money. No reason to call them again as I would likely get the same result. My reasonable conclusion is that Surface Renew technicians do not take the time to prep the bathtub surface as well as it needs to be prepped and the company emphasizes speed and quantity over quality. To their credit, they did honor their warranty but getting the same poor quality result from the warranty work performed does not make the situation any better. read more

I recently called Surfacerenew.net for a house we just bought to find out if they still covered the warranty from the previous owners for a few chips in the tile and shower coverage. The gentleman who called me- really quickly- said yes they did and they scheduled immediately. The technician who came out arrived early and did a great job- even though we inherited the warranty. Would totally work with them again! read more

HORRIBLE, DO NOT USE. Their material don't hold up well. I got my tub spray at the end of 2014, in 2015, I had them come out to do another complete respray (under warranty) because it started peeling. Just recently (2016) I had them come out again to do another respray because it started peeling again (warranty claim again). Their paint guys don't take their time to do the job, they come in and spray it super fast. A lot of times there's issue of the paint running or not enough paint coverage. Then there's the clean up process, after they spray, they leave. Once the paint dries, then it's up to you to clean up. Also trying to schedule an appointment has been a very inconvenient process. You call up Doug and he'll put you on the calendar. Then on the day of the appointment, his guy would come and inspect, only to refer you to contact Doug again for another appointment. I had to take 2 days off in a 2 week period just to get my warranty done. This is becoming more like a DIY project. read more

They have been here for 8 hours and have only managed to make a terrible mess. Still have not re enameled my tub. The person they sent out has no idea what they are doing because he's a "rookie" (per his Supervisor's words) AND was texting and taking personal calls on his phone several times. In addition, the sander broke (adding to why it's taking so long). The Supervisor is making up excuses as to why it's taking so long (blaming it on my tubs existing enamel) and tried to throw the construction debris in my regular trash (City of Minneapolis does not allow that). When I asked the Supervisor to take the trash with him he said I know it's OK to do that. We only do this same exact thing 4 times a day, everyday in Minneapolis. I'm certain the City of Minneapolis would love to know that. In addition, the Supervisor was very disrespectful to the new employee and was making borderline discriminatory comments (new employee is Asian). Really!?!?!? Yelp will not allow me to give lower than 1 star rating. Terrible experience! Oh and I get to clean up their mess!?!?!? Cannot think of a better use of the letters "WTF". read more

I chose Surface Renew to resurface (paint) my bathtub after seeing the beautiful job they did on a friend's tub. I knew that they actually had to return to my friend's place to re-do the whole process because their equipment had mal-functioned causing a terrible outcome. But once it was done over, it looked great. I was NOT IMPRESSED with the job they did on my tub. They failed to tell me when I made the appointment that I would have to remove the tape myself and c aulk the tub. I think that should be part of the service! I was livid when I discovered that something got splashed all over my ceramic tiled floor leaving seemingly permanent discoloration in the form of drops and droplets, which I have not been able to remove. The company rep returned to the next day to look at the tile. Granted, the spots are faint and can only be seen in the right light at specific angles so it was difficult to point this out to the rep and he could not "see" the spots (or perhaps didn't want to see the spots). He buffed the floor in an attempt to remove the spots. It appeared at the time that he took care of it but later after looking closer, the spots were still there. Also, the prepper had stuck the tape to a section of the tub instead of "up to the tub", which caused the paint to peel off during tape removal. And I discovered several areas in and around the tub that felt rough. Maybe it is naive to think I would get a perfectly smooth tub surface like my friend got. The company rep did some touch up of the paint but I still did not get a completely smooth tub. (I am not referring to the anti-slip on the bottom surface of the tub, which is intended to be "bumpy". ) During the taping, the prepper wrapped up light fixtures and put the tape right on the glass and chrome where the fixture gets hot. Of course the tape melted to it. It took me a while to remove the sticky tape residue from the fixture using Acetone. Just wondering... What will happen to the new surface if I ever have to re-caulk the tub? All the care instructions indicate that it is not a very durable surface. They advise not to leave any shampoo bottles, soap dishes, drops of water, etc. on the edges of the tub because it will cause it to wear prematurely (they don't tell you that until after the job is done). So, how would you scrape off caulk without damaging the finish? The company rep told me that I should not have to re-caulk for many years. But I know that caulk is not permanent - it wears away eventually and needs to be replaced. I guess I can accept that the tub isn't as perfect as I expected but I am seriously upset about the spots embedded in my ceramic tile! read more

I have had a good experience with Surface Renew. They did a great job and were very customer focused. Thanks Doug!!

I am so thrilled with my experience working with surface renew! Steve J. was on time, completed resurfacing my tub tile surround and all the wall tiles in the bathroom in a little less than 8 hours. He was very helpful answering my questions! And cleaning up the paper and tape that is 100% necessary for them to leave on for a couple hours afterwards is really not that big of a deal. I'm not sure what these other reviews are having issues with... I would highly, HIGHLY recommend them, and will definitely utilize them again if my next house needs it! read more

After 4 months their enamel started to come off. They came back to fix it. A year later, it came off again. I cannot recommend their work right now. read more

I had hired them to re-finish as part of a bathroom remodel. With the inexperienced person they sent out they ended up stripping the finish off of the tub overflow & the tub drain. I had to have my plumber replace both of the items. Surface Renew did pay for that. How ever when the paper was removed by them the next day they tore some of the new finish & refused to come back & fix what they damaged. I will not be using them again. read more