I've always had great experiences taking my car here but tonight was especially memorable. My car battery died (oops) and the Assistant Manager, Eric, went above and beyond to help me out. The customer service was top notch. read more

Updated Review: I originally gave them 4 stars, but my experience with their "one month free unlimited wash" with purchase promotion changed that. I signed up, canceled through their website as instructed, and even confirmed in person during my last wash that I wouldn't be charged. The next morning, I was charged anyway. I called corporate, submitted an online ticket, and heard nothing back. I went in person a day or two later to ask about corporate turnaround time (about 4 days) and decided to wait it out. Over the next several weeks, I opened three more tickets and made multiple calls--each time with no response. After not hearing back for 5+ days on every ticket, I went in person again. They submitted a ticket from their end, and I explained that I had now been charged twice after canceling. They told me the turnaround was 24-48 hours. I waited again. Nothing. They escalated it, but said that was all they could do. When I asked for a manager (not associate manager) to call me, I was told they wouldn't. They could simply "follow up" with the manager and resubmit the ticket. Eventually, someone from corporate called--only to blame the car wash location for management changes. But my frustration wasn't with the local staff; it was with corporate ignoring every ticket and voicemail for over a month. I had to show them detailed logs just to get a refund. I received a half-hearted apology and no offer of goodwill--not even a free wash. They said they'd "look into" the issue before processing the refund, and at that point I told them I didn't care. I just wanted the membership canceled and my money returned. Their internal investigation wasn't going to benefit me at all and was for them to figure out to better their customer service. It's unfortunate because I actually had decent experiences here before all this, and I would have kept coming back. But after this ordeal, I'm beyond frustrated and won't be giving them my business again. read more

Surf Thru Express Car Wash is a bit hidden behind a plaza, so it may be easily missed if you are coming from the main street. Hit or miss service - I feel like it is better when we come here on weeknights compared to weekends. They are usually a bit short on the weekends, so everything is slow, even if you need help, it will take a long time - not the fault of the employees, but more on the management. There is an employee inside their station at the entrance with 3 lanes (1 lane (closest to the employee's station) for the employee to help assist you, 1 lane for you to pay via the machine or to scan your physical membership card, and 1 lane if you have a membership sticker on your windshield). I feel like 9/10 times, the middle lane where you can scan your physical membership card and pay via the machine does not work for either kinds of transactions. The first line with the help usually takes forever and if you are in the middle lane trying to get help too, they prioritize people in the first line, so you are going have to wait awhile - they even prioritize people who need help in the 3rd line over you, even if you had arrived first. When you first enter the actual car wash, there is an employee at the start of the wash guiding your car onto the track to make sure your wheels are aligned with it, then they will spray down your windshield and you will go through the machine. The wash is decent - there is usually still some spots after the wash. After that, you can go around to the other side to use their complimentary self-serve vacuums and air nozzle tool afterwards. Their vacuums are pretty strong compared to a lot of the car washes I have been to and the air nozzle tool helps the drying process. read more

Terrible, save ur time and money this car wash wont do shit. ur better off using ur finger and spit cuz that's more helpful then the waste of $20 ur spending here. couldn't even clean my windshield. Workers unhelpful. Edit: A letter from my car logo popped off after this terrible wash- so not only did my car not get washed in the slightest but it also got damaged thanks a lot !!!! Shitty ass place don't go here the proof is in the reviews read more

The new management is absolutely non-responsive. Not only did they make changes unannounced with anyone who had share plans, they started removing features while increasing prices. The last time I went there on 9/13/25, I had the extreme surf #1 or whatever it's renamed to and the drying mechanism at the end didn't come down. I went back to the front and the attendant sent me through again and the drying mechanism didn't work again. I walked back and the attendant indicated since there is a change of management and I have roof rails on my car that maybe that's why it didn't go down? On top of that many of the vacuums especially the ones on the ends closest to the wash exit have no suction whatsoever. Not even turned on. Was never an issue with the original management as they would always communicate any changes or warnings beforehand. Tl;dr - new management is disappointing read more

Surf Thru Express Car Wash - Most expensive wash with non functioning drying mechanism - Car Wash Near Me - Pleasanton, California

This place is a joke. I've come to this place once before and it's never been a problem. This time I came in they asked me to sign some automatic payment agreement saying it's their new system. I normally use another surf thru and I already have a membership. I told him I have a plan and my current plan is a different price than they have listed. I don't know why this guy was asking me to sign another agreement. Now I'll have to call in and make sure they don't change my price or double charge me. I have no idea what they're doing. I already have a share card and monthly plan. It's so ridiculous. Their pressure washer sprays weren't working and couldn't spray my car to get the dirt off the car. Then their blow dryer at the car wash was filthy and mostly made the whole car full of black dirt and filth. What's the point of washing the car if it's just going to spray all this grime at the last step of the wash and dirty the car all over again. It's horribly noticeable because my cars white, maybe darker cars don't notice. Then at the vacuums, I found out their vacuums don't work well. The air sprayer barely has any air, is super weak. I had to keep pumping and squeezing the blower is constant spurts just to try and get it to spray what I wanted to and it still didn't work well. This place is definitely not well taken care of and most of the stuff doesn't work correctly, including the staff. I wouldn't come to this place again if I don't have to. If they change my plan and pricing I'm just going to have to cancel my membership. read more

I took my truck through Surf Thru Express Car Wash, expecting a simple, safe wash. Instead, their machine ripped a chunk of paint off my vehicle--and let me be clear, my paint was in perfect condition before I went through. I immediately spoke to the manager, who acknowledged the damage and submitted a claim. I thought they would do the right thing and cover the repair. Nope. They denied my claim, leaving me stuck with the cost of fixing something their car wash caused. Now, I have to pay out of pocket to repair damage that never should have happened in the first place. This is horrible customer service and a shady way to run a business. If they're damaging vehicles and refusing to take responsibility, who knows how many other people have had the same issue? If you care about your vehicle, stay far away from Surf Thru Express. Their wash isn't worth the risk, and clearly, they won't stand behind their service when things go wrong. read more

Surf Thru Express Car Wash - Damage - Car Wash Near Me - Pleasanton, California

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Zero star day Today I received the worst customer service at the check in area by a long haired redhead young adult. I have been going there longer than she has worked there and was trying to tell me to pay more for the scented products when I pay for the premium and have had consistent customer service until her. She had a terrible attitude towards me and walked away to hide behind closed doors. Poor customer service. Do better. read more

We sat over 25 minutes in line at the pay station. We couldn't leave because there were cars in back of us. It took forever for the associate to get the three cars ahead of us through the pay station. The associate was going in the office and back to the waiting cars multiple, multiple, multiple times on all three cars. The car directly in front of us had some sort of issues do the manager had to come out and talk to them and it took a while to resolve. At that point there 7 cars behind us. The manager should have raised the gate and had the problem person pull his car over so the associate could continue to check cars in. Bad customer service. We just asked for the express wash and we were checked thru in about 2 minutes. Wash was fine, vacuum station was fine. read more

Three weeks ago we went to this car wash and at the end of it we heard a horrible noise and my Tesla model 3 got stuck and I had to put it on drive mode and manually get out and when we got out we noticed my car got scratched and dented under one of the doors. Since then they did not even bother to call to follow up with the repair. I'm thinking of talking to lawyer! It's so frustrating I just wanted my car to get cleaned not ruined and all of this trouble and stress! They said the new supervisor did not know who to fix the car wash rail and that's why this happened . Update: Three weeks after the incident, and I've heard nothing from them. I went back to the car wash, and a super rude employee brushed me off, saying, "It's just three weeks." I explained that the damage had affected my car's wheel balance, but he was completely unhelpful and dismissive. After insisting on speaking to a manager and refusing to leave, someone finally called me--only to repeat that I could only take my car to their approved body shop, which I absolutely do not trust. When I requested to have it repaired at a Tesla-licensed shop, he outright refused. Could this situation be any more frustrating? Stay away from this place! read more

Surf Thru Express Car Wash - Car Wash Near Me - Pleasanton, California

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I recently moved from the Fresno area and would always rely on Surf thru to get my car washed and later vacuum it at a semi-decent price. The service and ease was always what I expected for what I paid. I was left unsatisfied with this location that was closest to the Bay Area. My car had way too much soap suds and excessive water marks. I will not be coming back. read more

I just talked to Thomas, the Area Manager for my location in Pleasanton. We discussed every issue I brought up in my review, and I was satisfied with what has been done so far, as well as what he plans for the future. Ironically, service technicians came to work on the carwash in the afternoon after I had my negative experience in the morning! They were there all week. Thomas thanked me for my review to let him know what was going on, and for my suggestions for solutions. I won't be cancelling my subscription! read more

The run the car was way too fast even when not busy. Car was still dirty after I went through. Not impressed.

Service is lacking. The sides of the car are supposed to be soaped down before entering the wash. Only one side has been staffed for over a year and today he was more concerned about getting the cars in the track than taking care of the car entering the wash. The wheels are supposed to be sprayed. if I didn't have a gift card to use up I would go someplace that shows more customer service. read more

It kind of does the job, meaning it's not 100% guarantee it'll clean the dirt off your car. Plus there times where the vacuum doesn't work and that's pretty annoying read more

Bummer this place is nothing like they were when they opened. They are not their equipment exterior not great when I went to vacuum my car. I had to move it twice because the vacuums were not working properly. read more

Would not recommend this place. I put my concern on here and someone replied, pretending to care so that people reading these would think they address concerns. They do not care. Awful quality, worse customer service. read more

Wouldn't recommend. Their tunnel machines are broken. The drying towel at the end of the tunnel left a nasty film on my windshield. Half the tunnel brushes didn't even touch the car. Bird poop was still left on the car. I asked for a microfiber towel and the employee tried to charge me money for it. I ended up spending money at another car wash to fix their car wash tunnel equipment malfunctions to make it look somewhat clean. Would not recommend again. First and last time I'll visit this place. read more

Love this place. The process was quick and easy, and it gets the job done. The wash is solid and their vacuums are strong and actually work well, which isn't always the case at other places. Always a smooth experience! read more

Horrible quality of wash, owners cut corners and mistreat employees. Bad management is more worried about not getting sued than providing a quality product. read more

Along with others, I too had an issue with a few spots not being reached by the scrubbers. However, the main thing that made me feel this value was completely worth it, was the attendant at the beginning who told me "if there is a spot that is missed, drive around and tell them you would like a re-wash for free." I was very pleased with this because I felt that was completely fair, and would only take another few minutes. Plus, I understand that scrubbers may not reach every car that are different sizes. Affordable price, quick and easy, as well as they have a free windshield wipe which was nice as well read more

Card line is back opened. No more delays for me! The top of the li e wash is worth it.

My go to car wash place. Love coming here for a quick car wash! I have a monthly membership and definitely use weekly during the summer. It's a reasonably price car wash. They have a ton of vacuum spots and their employees are so nice. I've never had any issues in the last 3 years of coming here. read more

Took my Tesla through the wash. While in the vacuum area I noticed that the top class had a new 22 inch crack. I wrote up a claim with the teen ager. I got a call two day's later that the claim was denied. They email from corporate said that they revied a video and since the equipment did not malfunction that the claim was denied. The repair will be read more

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Very rude and useless employees plus poor quality wash ruins your car such a bad experience

I was in dire need of a car wash and I have passed by this car wash quite a few times and it reminded me of this amazing car wash spot I went to in SoCal so I decided to give it a try. First thing that was odd was there was no listing of the different washes or the pricing, I had to pull in and ask the attendant the information and then she handed me a car with the washes and prices. They had 4 different options ranging from $12 -$18 and they have a membership that you can purchase as well, since my car was extremely dirty I went with the Extreme Surf Wash for $18. This car wash included an extreme wax, 2 step body brightener, rainx surface protectant, tire shine, triple foam, wheel cleaner and undercarriage wash. I wanted to add buff n' dry for an additional $3 but they said it wasn't available. Sounds like a good car wash right? Wrong!! After the car wash was complete I pulled into the self-service area to vacuum my car and check everything out and I was highly disappointed. The car still had spots on it, you could still see dirt on the car, the tires and rims were still extremely dirty and the car was just very wet. While the vacuums came in handy for my dirty floor mats that's about all that I was satisfied with. I think I prefer to go to a car wash where they are hand washing and hand drying the car and making sure everything is clean. I would like to get my money's worth and have a 100% clean car not a kinda clean car. I will not be back. read more

Surf Thru Express Car Wash - Car Wash Near Me - Pleasanton, California

I love the green initiatives that this car wash is taking! They recycle the water, have recycling bins conveniently located when cleaning out the interior of your car, and their shade structures for vacuuming are solar carports. The shade under them is amazing by the way- saved us when vacuuming out the car today. We had a coupon so we decided to try the car wash out. I'll admit that my car wasn't too dirty (I like to keep it clean) so I'm not sure how the outcome would be if you had bird droppings or heavier build up... but My car came out clean, shiny, and looking good as new. Features I like about the carwash include: 1. Cashier provided us with a wet wipe, garbage bag, and our scent choice of air freshener for the interior. (I loved this touch! Never been offered an air freshener before) 2. She also offered us coffee. I personally thought this was odd, but I'm sure some people take advantage of this and enjoy the hospitality. They also had dog biscuits and suckers for your little ones. 3. The air nozzles available for use are an unusual and great feature. I do see that how the vacuum hoses are mounted could pose an issue if you were in a larger vehicle or it was a busy time. The hoses are taking up a lot of space between the parking spaces. The other car wash that I've frequented has the houses mounted in the same place, but the head of the vacuum is mounted toward the front of the carports so that the hoses are pulled tighter and taking up less space. I could see value in reconsidering how the hoses hang. I also think bigger/better enter an email signage on Valley would be helpful. I watched 2 people try to enter the wrong way when we were vacuuming. Overall we had a good experience and plan to return. Thanks Surf Thru! read more

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Terrible management. I pre-paid and have 3 car washes left on my card, however they cancelled my card and won't let me use the 3 car washes I already paid for because it's been more than 6 months since I have been there (it's been 8 months). They took my money but won't give me my car washes! I will not be back. read more

For the most part, car wash performed by machines is pretty good; nice outdoor area for vacuuming too, BUT gotta say two things: 1). They promote services for nice tire shine and the machines have ONLY been shining one side of the car's tires... noticed issue since like June/July 2023... every time we ask about this issue, we get different responses (see pictures of evidence) 2). When inquiring about this issue and support with getting remaining half of tires shined, have gotten services that include ("wait a few mins, I'll be right back" when tire shine for two tires can take about 1 min or so; "drive all the way to the other side" by vacuuming area). If going to charge for services, fulfill what you promote, Surf Thru Express!!!! read more

Surf Thru Express Car Wash - Car Wash Near Me - Pleasanton, California

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I have taken all my cars (suv, van, and sedan) to be washed. Not once, did any of my vehicles come out clean. The back and right side are always poorly washed. One can get rewashed but it is inconvenient. The person rinsing the car only does the left side and the back but never the right side of the car. I purchased the monthly 5 car deal. The day before the next renewal. I took my car in for a wash but the next day I took another car for a wash knowing the renewal just occurred. I was told I only had 4 washes left. The reason being, the wash the day before the renewal was counted as one use of the renewal. This is Total BS!!!! Be careful with this company. It is a franchise and I support local business but it is bad when a customer feels scammed. read more

This was, without a doubt, the worst $13 express car wash I've ever experienced. The car was left dripping wet, with barely any soap used during the wash. To make matters worse, even obvious spots like bird droppings were not cleaned. I left feeling like I'd wasted my money. I do not recommend this car wash. read more

STAY AWAY! DO NOT WASH YOUR CAR HERE!!! I took my mother's truck to this car wash and they damaged the upper side of it. I took pictures of the damage that was directly caused by their low-quality technology that is obviously not properly adjusted to wash cars. I even filled out a "claim" form with them. It's very clear that they're liable for the damages caused to my mothers truck. My truck went into the car wash fine, and came out with damage. I was certain they would pay for the repairs needed to the truck, as it was directly caused by their machine. A week later I hear back from them. The manager was very rude and claimed that they were not liable for any of the damage caused by their machine! Really unprofessional AND most of all, ILLEGAL! Lucky for me, courts exist. I will make sure you guys are held liable for the damage you caused to my mothers truck. See you in court! All the best. read more

Surf Thru Express Car Wash - Damage caused by their car wash - Car Wash Near Me - Pleasanton, California

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Really happy with customer service! Emily the manager and all the employees were so helpful with my monthly membership. After my car was hit they went above and beyond to help me not loose my already paid membership. I'm always pleased with the service but I will definitely be a customer for life! Thank you read more

I just paid for the express car was which was $12 and thought it was a great deal. Exterior: 8/10 - got all of the sap off which was the main point of the car wash for me. There was still some kind of seed that was still left one, but even if I wash by hand it's hard to get those off. Interior: 11/10 - I have never used a vacuum this strong before. The attachment made it great for getting in most of the crevices. They have air guns which were great for getting in the other crevices and cup holders. Lesson learned for next time, use air gun before the vacuum since I then I had to re-vacuum. Will definitely be returning and will consider getting one of the monthly memberships read more

While I give the staff an A+ for courteous service, the equipment that used to be in great condition now needs a lot of maintenance and upkeep. I went early this morning and was the only person using the vacuum, and the suction level was very poor. My wife recently had a similar experience, where the vacuum she used suddenly deposited sunflower seeds (that weren't from her car...GROSS!) onto her floor mats. Looking around, I could see that most of the rubber pads blocking unused vacuums were worn out and not functioning. The owner appears to be pulling profits out, but not putting it back into the business. Trash is also all over the ground. read more

I have used the exact same mat washer at other car washes and they do not come out dripping wet. Why would I lie?

First time there. Staff very helpful. Good job cleaning exterior of SUV. Free use of vacuum after exterior cleaning.

Let's face it. Nobody looks forward to the chore of taking your vehicle for a wash. Mostly due to the time it takes from your busy schedule. Well, Surf Thru Express lives up to the name and then some! You can literally be in and out of here in less than 10 minutes! That's including a quick vacuum too! My go-to selection is the $12 express wash (includes self serve vacuum). No frills. Service is excellent too! The staff members are always friendly and greet you with a smile. I would love to sign up for the annual membership but it is only limited to one vehicle. I like most households have two vehicles. read more

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The bottom of my car is always covered with a nasty black greasy film toward the very bottom. I'd this due to nasty unchained water in the tracks? I don't want to scrub this off every wash. Are other car washes like this? I drive a Toyota Camry. read more

This place is truly the best, always clean, all the utilities such as vacuums etc are fantastic!! The manager Justin and his crew are very helpful and professional! I always go here for a carwash and it never fails to get all the grime off! 10/10 read more