(That same message I already sent to the customer services @ the headquarters a few days ago) My name is Christopher and I am Deaf using ASL (American Sign Language). This is extremely important and I have to do something about it. I am not very happy & very dissatisfied with one of your services in Chico when we took my SUV (Ford Explorer, navy blue color) to the Surf thru Express Car Wash in the south part of Chico, CA last August 8th. People were nice but not sure about their "integrity" (or your company's?), we chose the top level, $22 one-time payment. Yet, they did not do a good job which caused us to redo *twice* (driving thru the wash bldg) within minutes due to numerous dissatisfactions. If the credit hasn't been reversed, we have to let our attorney know. They are waiting for our "green light:" (or not). You have until next week, August 20th. I dislike making threats but based upon a few places like yours taken advantage of us, deaf people. Hope you understand my discouragement. It crushes our hearts typing you an email like this. Hear from you whenever you have time but as soon as you can, can you? This is because I am not the only one who expressed concerns, too.. But pls refund $22 back to me ASAP and tio IMPROVE the service by adding *pre-carwash* "hand washing(+ scurbing, too) as well just like many luxury (or sophisticated) car wash companies do. This is all. :) read more

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Wow, this business is just heading down hill. I quit before because of these same problems, but I am giving it a try again. Guess what, worse than ever. Prep person just wets the front and sometimes the side and most of the time, ignores the back. The rear of our suv is never clean. The vertical brush on the right lags and swings way out and never really touches the passenger side of the other small car we drive. Employees generally seem like they are miserable working there. Now, I have to tip to get a clean car. So now, I don't tip anymore. So sad. I'm going to quit the business again. On a good note, the vacuum area is great to use. read more

A great and convenient "subscription" car wash. I am from San Diego, and we have something similar to this, Soapy Joe. The first time you go, you get set up with the service you want, and they put a sticker in your car window. Never a long line, easy in, easy out. Pro - a reasonable price - vacuums are free - They offer a wet wipe (Soapy Joe needs to get on this and offer it) - they sell you cold drinks Con. - the Espalande site, if you need to make a left turn into their lot, and the street is busy, it is difficult to turn in. I suggest the other location, on Forest Ave. The Forest Ave. location is in a shopping center, easier to pull in. read more

Absolutely, Undeniably HORRIBLE. For so many reasons that you can't even begin to wrap your head around, not only does this specific car wash, disappoint but they are extremely unprofessional!!!! Their employees that prep your car before the automatic wash are pure Lazy, UNEDUCATED, UNDERTRAINED, and LACK SERIIUS CUSTOME SERCIXE!!! You ask them a question and the staff have no idea how to answer or better yet, what you're talking about........ You ask for a manager's phone number, and they can't even provide a number. And have no idea where to locate it or for the matter where to even look!!!!! By the time you realize how to contract the higher-ups, they are still digging and searching in the office for the number. Better yet, you leave a voicemail and nobody and I mean nobody every contacts you back. Whether your leave 2-5 voicemails.. TRUST ME, DO YOURSELF A FAVOR, never support or rely on this company! I wanted to support local and thought they were a local business, but they are straight garbage. PLEASE, PLEASE, PLEASE DO YOUR SELF A FAVOR AND...... DO NOT GIVE your HARD EARNED MONEY to THIS BUSINESS OWNER like this. THEY don't give a CRAP ABOUT YOU..... You as a customer or your contribution to their Business! read more

I'm comfortable going there. Staff is always friendly and I happy they have someone always on hand to steer your car through the wash.

DO NOT come here if you care about your car. My car mirror broke off after contact with the spinner and when I submitted a damage claim they immediately denied it. They claim hundreds of cars have came through and never had this incident, they also stated there was previous damage but there in fact wasn't. I literally heard the loud crack moments after the spinner hit my mirror and broke it off. I'm extremely disappointed in this company and would not recommend. I basically paid $14 to have my car side mirror broken off. read more

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Went through it twice it still wasn't clean they don't scrub it anymore just spray it. Plus it bent my license plate in half. Never again!!

Depends entirely upon location. The esplanade location is great. The Forest Ave location is Fxxxing HORRIBLE!! And for numerous, easily verifiable reasons. The staff are completely unprofessional and rude. It is like they have no management whatsoever. They're is a line going out of the driveway CONSTANTLY! I'm in line now and have been for 7 fxxxing minutes!! Unacceptable!!! read more

I have never had a bad experience in fact upon arrival if "Ava" is working, she always has the biggest smile, knows my name and helps me feel valued as a customer. read more

This car wash damaged the paint on the back of my new truck. I filed a claim thinking they would stand good for the damage. After checking their cameras footage, They stated that there was no damage previous to going into the car wash and they saw no damage when I came out of the car wash. I parked and vacuumed my truck and saw the damage on the back. I know they have footage of that as well. Long story short do not use this car wash. It will damage your vehicle at some point and they will not stand good to correct the problem they created. This company Cannot be trusted! I plan on pursuing this further through corporate and legal means if necessary. This car wash is not accredited by the Better Business Bureau!! You can still file a complaint with the BBB regarding this car wash/company! The one star is because I couldn't figure out how to post the review without a star. read more

Surf Thru Express Car Wash - BBB standing - Car Wash Near Me - Chico, California

Spend $20 and they cant give you a small air vent freshener. Cheapskate owners. I keep going but thats just asinine.

Everything! It use to be good! I went today paid for the Ultimate $22 cashier was not friendly... hi bye..., they were always friendly and I usually tip... not today... one person spraying one side of the car ONLY.... not the back barely the front... it stopped twice going through.... when I got done again only one side was washed barely and the back never got cleaned.... I will never ever go there again and I use to recommend this place for its friendly service and efficiency.... and not once after $22 offered car scents.... sadly another business that doesn't care read more

Paid for the ultimate car wash. Noticed my windshield was dirty after leaving the place. Kept finding more dirty spots on the rest of my car. Called them to explain my car was still fairly dirty after the car wash and asked what they could do. I was told "Once you leave the premises, we can't do anything." No further help and the girl on the line ended the call abruptly. Incredibly disappointing. I've been here many times, but I won't be coming back. read more

Paid 22 dollars for the highest level wash. I feel like that's way too much to pay. Then the trucks not even clean. The windows filthy. There was some bird poop still on the body. The vacuum was broken. read more

I took my car in to get washed, upon leaving I noticed I had scratches on my windshield. I called and talked to the manager. He told me to come in and file a claim, a week later my claim was denied, management called and said there was absolutely no way that there machines could not possibly scratch the window of my car. Well, it is possible for the spinners to pick up objects maybe from another car, get stuck in the spinners. All I know is I went in without scratches and I left with scratches. I asked the manager if I could have the number to there corporate office, he replied... There is no corporate number if I had any complaints I needed to email them. It's extremely frustrating being called a liar . read more

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Went thru twice and the hood, passenger side windshield, and roof looked untouched. Do you have to pay for the more expensive wash to get the whole car washed? Several friends agreed they don't get a clean wash there and have stopped going. read more

Great service. I was helped by Ari, very sweet staff. Very quick and convenient spot. The wash definitely got my car to look very nice after. read more

Surf Thru recently eliminated the staff at the entrance to the car wash who did a preliminary scrub of hard to reach spots (i.e. side mirrors, a spot on my car that is constantly missed by the machines). Even though their customer support replies to other reviews say "our decision to eliminate preppers is based on extensive testing over two years at multiple sites, where vehicles have consistently emerged clean without any issues" - one can only assume it's a financially motivated staffing decision. Unfortunately without the human touch, my car washes have not been the same. I'm on the top tier plan, $40/mo, and that feels a pretty excessive now that the humans have been removed from the equation. If they cut out part of the service, they should have also cut out part of the price. read more

I usually do not have any issues with this car wash because it's convenient and easy to use. However, today I got in the line that wasn't just an automatic that I slide my card through. There was just one vehicle ahead of me and the girl that works here was talking to the person and it was 15 minutes sitting behind this person with a line forming behind me and nobody seemed to care if they just ignored us and I at one point said we've been already waiting 10 minutes. When are we going to get to go through? Can't they move? And they said oh we'll be with you in a minute. Okay that minute didn't happen. It went longer and longer. And finally I was able to back up 2 ft and pull out and go around to automatic machine. I couldn't get the wash I wanted because I didn't get to talk to them about it. Not very happy. Not sure if Holly can come back to this car wash again! Quite rude and inconsiderate of all the people that were waiting in line on a very busy day! read more

Surf thru Express Car Wash washes the car fairly well. I only have three small complaints. 1) The Blowers are mediocre at best. The Blowers do not dry my two vehicles that good. I have to hand dry, which I do not mind. 2) Also unlike Champion Car Wash in Visalia, which has Excellent Blowers and they also Hand Dry. 3) Champion Car Wash also Hand Cleans and Wipes the Rims and Tires. read more

RIP OFF ALERT: Do NOT support this business. They could not locate my account so I opened another one. Come to find out I was being double charged for 2 months. It cost me an additional $34 to stop the auto payments. I went into the business 3 times, I called the alleged customer service representative (Dana) 4 times, and I attempted to make contact twice on their website. NO ONE got back to me. I filed with the BBB but it wasn't enough out of pocket money for them to pursue the case. I also contacted the Attorney General but got no response. I wonder how many other people have been ripped off. read more

Thank you for a great wash. I love the fact they'll let you go through again if you aren't satisfied with the first pass. Always friendly staff. I love the free vacuum also. read more

This used to be a good value, however, they have cut their "hand" washing portion of the wash in half so now only half of your vehicle is washed at the start of the process. It makes more sense to raise the price instead of decreasing the expected service. I'm no longer satisfied with this business. read more

My boyfriend recommended I check out this place. After experiencing it for myself, I joked to him that he must hate me! I came out of the car wash with a still-dirty car. Several spots were missed; most notably, the bird poop on the hood. I briefly considered asking for a re-wash , but I noticed several scratches and scuffs on my car, and didn't even want to risk my car getting more damaged. Absolutely not worth the $13 I paid. Needless to say, I don't plan on returning! read more

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Oh my goodness! I have never had such a terrible wash from here! Where are the people who give a quick scrub to the windshield and side mirrrors? seriously, you can barely tell that my car went through the car wash! What a colossal waste of $11. I should've just thrown it out the window. read more

Paying for a plan is your best bang for your buck, if you do ride sharing like I do. It's nice to pull up with a scan bar and get a car wash. I'm a do-it-yourself type of person, so I don't mind vacuuming my own car. That's this place, unless you pay extra for a team to clean I believe. They have vending machines with car cleaning supplies ranging from $1-5. Floor mat scrub machine stations, car vacuums, air compressor gun. Pretty standard. If you need to get back on the road with a nice looking car for Lyft or Uber, this is probably your best bet. The first month is discounted, then the second is full. I would cancel after the second month and keep renewing to get that half discount. read more

I just moved back into town. I was excited that Chico has a good car wash like in Phoenix, AZ. No!!!!! Your crew talks more than actually helping membership members who pay monthly to take care of their beautiful cars. I work on a farm and I sometimes drive on hwy 70 or 99 which always picks up bugs. I asked and even give your 2-3 crew helping with bug to tell them get what's on the grill. Nobody listens. I asked on the specific day can you really scrub the back window. No thew crew doesn't listen or can't hear and if you can't hear say something, I don't pay $30 monthly to have service I requested be half assed. I wish the men spent more time and care like the girls do who check in the cars. read more

It's pretty overpriced and the dryers never get all the water off so you have to hand dry it if you don't want water spots all over your car, I have a membership but the value isn't really as worth it as it used to be. read more

I have had the ultimate membership for about 2 years now. They have always offered a dash wipe, garbage bag and a deodorizer stick. I usually don't take any of that, but today I wanted a deodorizer stick. The girl said they are 2 for a $1.00. I said since when? She said since they opened...uh NO! I said my husband just opened his own account last week and asked for one and they gave it to him. She said that must have been a mistake. She held my card and pretended to be looking at her computer and I finally had to ask her for my card back. She gave it to me without a receipt or anything else. Usually the people that work here are very polite, but she was a BITCH. My daughter was with me and said that this was the only one in Chico that charges for the deodorizer sticks and that the one in Red Bluff doesn't either. I see the review for this place is only 2 stars. I know why! read more

6/20/21 3:30PM crew takes no pride In any of their work. True meaning of " a job is a job" sucks that I had to waste 18$ on this. I actually had to re wipe my entire car twice. Might as well have washed my entire car myself with the amount of effort I put into this. There was so much that had to be done I wish I took pictures of each thing. So much bird poop was left on my car and I know if they had put the slightest amount of effort in it would have came out seeing that I lightly went over the surface with a towelette. Should change the name of this place to " surf thru express car rinse " probably won't ever come back here again. read more

Surf Thru Express Car Wash - Entire dirt mark still on car - Car Wash Near Me - Chico, California

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I would have given zero stars, but apparently you have to give at least 1 to be able to leave a review. I would also rate this as Horrible, instead of Not good. This is the second time I have used this car wash and the second time I have been extremely disappointed. The first time I used their $14 wash, my car came out almost as dirty as it was when it went in. The hood, the roof, the back end, all had dirt and it appeared the brushes and water never touched the car. This time I took their $18 wash. The hood and roof of the car might as well stayed home because it certainly didn't get washed. I won't waste my money at either of their locations again. I'd rather pay a couple extra bucks at Scrubb's and have the interior and exterior clean. read more

This car wash is getting worse all the time. It constantly breaks down and the drying system is a pathetic joke BLAAAAAAAAAAAAAAAACH

I have had a contract with them since they opened. I would get 5 washes a month for $30. they use to have 2 people do a prelim wash/scrub then run it thru the system. Now they have one person that just ensures you get on track and no scrubbing. I have a cross bar on my little Santa Cruz and I have had to sign a contract saying it is ok to run thru. Now they will not use the top rollers and the first set of side rollers as they have changed their policy. The car does not come out clean on the top, the hood or the sides now. I cancelled my monthly service plan with them. read more

I went there this morning to get a car wash and I spent 14 dollars for nothing. My car did not wet at all during the car wash no product or water were sprayed on it. I will never be returning for a car wash. read more

Surf Thru on the Esplanade in Chico is the worst car wash ever. My car was never clean and they dont care, I will never go to any of these ever again. The high prices you pay means your car should be nice and clean. It is horrible that you have to dry your car after the wash just to get the dirt off. read more

Just washed the tailgate at home! After 2 attempts at the wash I informed the attendant that the wash was continuing to miss the back of my truck. She offered a 3rd try but informed me that they can no longer scrub a vehicle due to mgmt calculated cost control. 3rd try no different. I'm glad they told me standards have changed because mine have not! I hope they calculated the cost of losing a monthly membership since they opened. I'm done! read more

Poor car wash quality. Came here to get some dirt off my car and it came out the same exact way it came in. It was my first time coming here and most likely my last. Not worth my money. Also bought the "extreme wash" read more

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We had a monthly plan and the changed the date that the billing came out of our account shorting us 10 days of service and refused to resolve it. Ripoff artists!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Crew stands around like mannequins and have zero customer service skills! I suppose this is why they chose a job where they can get away with holding a scrubber all day! read more

I never thought I'd write a review for a car wash, but I honestly love this place! My husband and I share a membership and wash our cars regularly, then zip around to use the air and vacuum area. Staff is friendly, location is ideal, and there is plenty of room to open my doors, vacuum, throw away trash and recyclables. The membership is beyond affordable. If you break down the math you actually save money as opposed to going to a competitor, buying individual washes, etc. I see a lot of negative reviews about cars not being clean enough-FYI you can let a staff member know and they'll allow you to go through the wash again...otherwise if you are still not satisfied you might just want to hand wash your car yourself. This is the best drive thru car wash in town. read more