I gave the Arcteryx Queen Street, Toronto store a call today, looking for a particular Goretex…read moreshell. This shell was sold out online and unfortunately in the store for now. I was lucky enough to speak to Maya in the store, who is a fantastic associate. She directed me to the "Notify Me" button online so I can be alerted when the item is available. Maya was very pleasant and knowledgeable and a huge asset to the store and brand. The store is located at 399 Queen St. W.

Arc'teryx has a funky name related to a dinosaur but instead of having a dubious future, they…read moreinsist that you will be ready for any apocalypse at least the weather generated ones. Need a jacket that looks stylish yet can ward off torrential rains? They have it. Footwear looks amazing and the colours and textures set them apart making MEC look like the Wal Mart of outdoor clothes. Awesome.

Good store-shame about the staff. I called the store to…read morecheck on an online order I had placed & to add another item. The employee who took the call gave me lots of pushback & acted as if looking up my order was way too much work. Needless to say, his attitude cost the store another $100.00 today.

recently ordered rifle scope online. I received an opened package with some wear marks or scuffs on…read morethe raised parts of the optic. This item is clearly a display/demonstration model despite my payment of full price! The seller also didn't advertise this fact. I find this deceptive because one pays full price for something that is less! I wouldn't order from them again.

The summer clearance sale is on now so if you need summer clothes it's a good time to buy. They…read moreeven have some fall stuff on sale from last fall. I needed some t-shirts & got some great deals here. The sales clerks in the store were very helpful & also friendly. The prices are really good compared to other places like Eddie Bauer. So expect the store to be busier than others. The store is pretty packed right now with merchandise so it's a little crowded feeling as well. They carry womens, men's & children's clothing. I saw a pair of pants I really wanted but they didn't have my size. I checked with the cashier & these pants are sold out in my size throughout all of their stores! That tells me they have some good products. I wore some of the t-shirts I had bought on a recent trip to Niagara Falls & I can say that the quality is good.

No salesperson around to help, very poor service. Too crowded with merchandise but at least the…read more40% sale was good

Walked into the store today to purchase winter boots and the two clerks ignored me. No…read moreacknowledgement that I even entered the store. They didn't even offer their assistance when I tried on a pair of boots. This store needs some management help. Clerks not doing anything. Walked out a bought some boots elsewhere. A place where people cared. Will never enter this store again. Hopefully it will be closed down the next time I need shoes.

I came here to purchase my hiking shoes and the service was great. It's not a large store and their…read moreprices are just a tad higher than the same product in other stores (comparing to Sail and Atmosphere) but the staff is friendly and knowledgeable. Salomon sells a great product and this location has a good selection. I would definitely shop here again.

Patagonia is an amazing brand. Sustainable and fashion forward. Ethical and even donates profits to…read morenoble causes. They also have a great warranty period. It's a lifetime warranty with the iron clad guarantee. Service in store is so personable and friendly - I really appreciated all the Help I had here. P.S. holiday season better sweaters are selling our fast. They didn't have any mediums left. I'll definitely be back to shop this Patagonia store!

Patagonia is an incredible brand that never disappoints. I own many Patagonia items and I am always…read moreamazed by the quality. I recently went into the Toronto store as my down jacket had a tear in the zipper. The team at the reception desk immediately went into problem solve mode and offered a solution. They shipped the jacket off to their warehouse and I asked them to ship it to me when fixed. A few weeks after this happened I received a call from Julie at the store who confirmed the coat was fixed and she offered to drop it off at my home (instead of mailing which would take longer). I was amazed by this level of service and I have been telling everyone I know about this experience. Keep doing what your doing Patagonia and big thanks to Julie for going above and beyond!!

A few Sundays ago, I was in the Spadina-Queen Street West area. I walked by this MEC on my way to…read morean eatery for lunch. Walking back to my car after lunch, I decided to stop by this store and check it out. I like MEC. On the first floor, freeze-dried food was in front of me. Pad thai sounded great. I then saw electrolyte tablets and waffles. If you are looking for a water bottle, there are lots to choose from. From Hydro Flask, to MEC's own line, you can find something that will suit your hydration needs. I saw lots of camping items. Tents. Cookware. LED lanterns. This store has everything imaginable. The downside is that I didn't see any sales items. I find it expensive to shop here, especially post-co-op memberships. There are two floors to this store. You can take the stairs or find the elevator. I didn't buy anything. However, it was nice to browse. (433)

The worst online customer service; they have a chat function that clearly doesn't work. After tons…read moreof waiting, they ask you to email. Which they also haven't replied to (almost a month for an order that's 'PROCESSING'...). Annoying.

The Rigging Shoppe is a marine supplies retail store, not a hardware store. It carries…read moremerchandises and supplies such as marine equipment (e.g. marine GPS, fishfinders), life jackets, boating clothing, speciality cleaning supplies, ropes, under boat paint, etc.. More importantly, it carries and does custom orders of replacement parts. The prices of parts are more than fair. If you try to DIY minor boat repairs, The Rigging Shoppe is god sent. The business is family owned and operated since 1969. The owners and operators are knowledgeable about the needs of boaters.

When it comes to service, they are the best…read more I was recently in to have my standing rigging replaced and saw that TRS were dealers of GILL clothing. I mentioned that I loved my gear and had been across the Atlantic, and through a ton of rougher stuff, and that it held up really well...except for one small thing. A section on the front of the foul weather jacket was delaminating and now got a bit damp. They jumped on that, and explained that GILL stood behind their product and offered to have the rep look at it if I'd leave it. I did, they did, CC called me to come back in, and now I have a brand new replacement. No questions asked. Now THAT is service. Customer Service like this does not come around often these days. If you're looking for anything nautical or marine based (from clothing to gifts to rigging) look no further than The Rigging Shoppe In Toronto.

Bought a hat from these guys three weeks ago. After I wore it once, it had a permanent stain on the…read morebill. I thought it was sweat, but it's not. None of my other hits have sweat stains on them, and I've had them for years. Will not come out in wash, or with baking soda, as recommended by warranty. Contacted them, and they were little help. If you buy from them, make sure you read the warranty, and buy dark colours!

If you love the outdoors and plan on an exploratory excursion, check out this store for all the…read moregear you need! I didn't realize they sold more than bags and outerwear. Excellent staff. All very friendly and helpful. They can apply the waterproofing wax on your purchase if you buy something that is made with the G-1000 water resistant material. The wax creates a barrier making your item waterproof. The water literally rolls off! Lifetime warranty. Things here are not cheap, but you're certainly paying for quality and longevity. I'd much rather pay more and know I'm getting something that will last me a long time. I'm looking forward to using my new backpack!

They have changed the way they make things, particularly their Tin Waxed hat. What was in the past…read morea well made tough hat had now been reduced to very very thin material with some parts glued to gather and what appears to be cardboard in the rim as a stiffener. It appears they are chasing penny savings in materials and quality in the quest for profit with little to no regard for quality or their customer, in my opinion.

Filson is a brand synonymous with durable quality bags and outdoor clothing as per their website…read more My exposure has been only for the the bags they sell which is a quality product. Again since this falls somewhere between fashion and practical items category I will leave the choice to agree with their design choices up to the individual level. I primarily am used to seeing their items at re-sellers so didn't know they had a flagship store in TO as just stumbled upon it. Initially it looks like a smaller store from the outside with a limited selection until one walks in a realizes that the store goes all they way back and the area towards the back is much larger. An extensive selection of the items on display and one can have items ordered from their website to the store as well. The staff was friendly and knowledgeable which is great for a somewhat specialized store. Give this store a look if you like what they offer on their website and would like to see it in person and try it out before buying.