1 Star Hotel with 5 Star Staff Truly perplexed on this one. As a frequent traveler, sleep is the priority when selecting a hotel. Typically higher end or signature hotels offer a premium experience, enrapturing an environment conducive to a home away from home. Not here..... Key points: 1. Before making it to the front door, propositioned to accommodate persons living on the street. 2. Parking: Be prepared to navigate the maze if you utilize the underground parking, NOT located in the same building. Regardless, you will need to walk outside after paying $32 dollars to self-park whether in the underground garage or adjacent lot exposed to the elements. 3. Temperatures outside below freezing, inside could not get the room under what I would guess is 72-75 degrees. Cranked down thermostat, which indicated 63F, but I'm here to tell you, if I'm lying on the bed uncovered and sweating, it's not 63 degrees. The super awesome front desk clerk brought new keys so I could move rooms at 11:30 PM. Yeah, the new room had the same issue. Something is up with the heating and air, don't perceive there's autonomy in room temp...... As you can see in the picture, set on 60 and claims 67. Again, I typically don't sweat at 67 degrees uncovered. 4. If you like trains, you'll love this place, they come through several times a night in between sirens from local emergency responders. 5. Wear shoes at all times. It hurts when you step on the nail head coming up through the rug. 6. Holy towels if you're a person of faith. Quite airy! In summary, if you manage to drink enough from the overpriced mini bar you might get some rest. If you just want a good place to sleep and possibly even get a complimentary bottle of water on check-in, you'll need to go anywhere else. I've traveled extensively, this is in the top 3 worst Marriott properties I've stayed at, better accommodations at any of the low-end properties. Very disappointing!!! Oh, I forgot to mention I moved rooms 3 times and each time I was told it was an 'upgrade.' Which as a Titanium Elite member it's common to receive upgrades upon arrival. All 3 rooms were exactly the same size with the only variation being where the phone was inadvertently plugged in. read more

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We've been to this hotel on two occasions. One to stay for a wedding celebration nearby and one to come back a few years later for the brides funeral services. While both times we visited showed two different slew of emotions, the consistent variable was the stay at the Surety. This hotel is beyond accommodating and gives a very cool vibe of old and new and is beyond successful at it. There were several of us that stayed here recently and the staff and management couldn't have been more accommodating. We had lunch one day at the restaurant and the server was accommodating as service was ending at 2p (our order was placed around 1:58p for about 6-8 of us). Later we were told by one of the GM's (Tim?) that would change as they look to remove the time constraints. Going back to (Tim - sorry if that was not your name), he came by later in the night to check on us, was courteous and offered us a free round, which some of us took him up on his offer. We'll be back in the future and do wish this location well! read more

Surety Hotel, Autograph Collection - Kale Salad w Steak! Great!!! - Hotels Near Me - Des Moines, Iowa

Great downtown Des Moines location. Creative blend of old building with modern room decor. The Mulberry Street Tavern hotel restaurant was mostly fantastic- Saturday brunch of the Western Skillet and the Bananas Foster French toast gave us the savory and sweet combo we go for! The cocktails were spot-on with a Bloody Mary and the Cancun Raccoon- mezcal, pineapple with a tajin rimmed glass. Unique. And our server was sensational. Thanks Chelsea! (Fri Lunch of a Club Sammy and Tomato Bisque was uninspiring- non-grilled sourdough bread and too thick bisque) read more

Surety Hotel, Autograph Collection - Nice bath area - Hotels Near Me - Des Moines, Iowa

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This is an absolutely fabulous hotel with great staff. Rates are reasonable. I will never stay there again because they charge me $42 a night for parking. The only close option that's self parking is 35. read more

Popped in here for a work event. Pros Location - it's downtown in the middle of everything about 15 minutes away from the airport Breakfast - I'm titanium elite but I believe if you have Gold status or higher you get access to a free breakfast Buffett. (Please call to check) Gym - Unreal! At the time of this review it has a rowing machine, peloton, curved treadmill and regular treadmill. Also has dumbbells up to 75lb! Stability balls, kettlebells and medicine balls. Long story long, you can get a REAL workout in here. Room - Clean, adequately decorated, quiet hallways. Have mini bar options along with boutique snacks all for purchase. Bed and pillows were softer than I liked but won't ding them here over preference. Staff - Brooklyn, a front desk attendant, has an extremely bubbly personality and the passion in which she provided service did not go unnoticed! Cons Parking - They have a teeny tiny 20-25 car free parking lot for hotel guests adjacent to the building that fills up rather quickly and then you're on your own to find STREET parking if you're lucky OR to a parking garage a few blocks away. This location has only been a Marriott for less than a month and is now in the Autograph Collections family. Quaint, modern, safe. Would book again! read more

This is probably one of the nicest hotels I've ever had the pleasure to stay at. Check in was a very smooth process. Initially I had requested to not have a room near the elevators and they definitely came through with that seeing as my room was probably the furthest away from the elevator. The room in itself was a splendor, as if I had been whisked away to the prohibition era. I love that I walked into the room with the sound of jazz music playing on the TV. Even the little details where the TV displayed "Welcome Enit" was a really nice touch after a tiring day. I don't say this often about a hotel, but the bathroom was soooo beautiful! I spent a good few minutes just standing there and taking it all in. The pictures will never do it justice but you can see what I mean. The lobby was also a picture of the 1920's, with a roaring fireplace, and soft, warm lighting to mellow out and relax. We wanted to dine at the adjacent restaurant but even during the middle of the week there was a long wait time so we ended up dining elsewhere but we did have breakfast in the morning, and it was exquisite. Freshly baked bread with fresh avocado, smoked salmon and a perfectly fried egg on top. Hearty, and delicious with a perfect cup of complimentary coffee. The people at the front desk were very friendly, and I honestly don't know how our stay could've been better. I would absolutely recommend this hotel and would stay again should I ever have to return to the area. read more

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I loved this bank-turned-Hotel. I'm a sucker for a great lobby, i.e. one that has lots of places to hang out, get business done, meet up with people, get food and drink, and maybe even play a little pool. The rooms seem to have a very clean (but not antiseptic), classy and sexy vibe with a bar and snacks included. They ain't cheap though. I can't say much about the cost since i was here for work but I do love the things they offer. The neighborhood ain't all that exciting but hey, it's downtown so there's that. There is, however, a grocery store/pharmacy/liquor store (with a Starbucks included) called Hy-Bee and its only a block or so away. I hope i get to stay here again...although I can't swear that I'm thrilled about Des Moines. I ran into a few too many Hell's Angels for my taste. read more

I had a wonderful stay at Surety! The staff was friendly, the lobby is gorgeous, and the rooms are comfy and well appointed. A lot of folks are complaining about parking, but as long as you do the research on where their lots are before you arrive, I found the parking very easy. Even the day it was raining I was able to quickly get into the hotel since it is literally across the street. I especially loved the coffee they provided in the lobby each morning. It was by Black and White Roasters a local coffee roaster to DSM. It was always piping hot and super delicious. My coworker found it comical how much I loved the coffee. The only thing that wasn't clear was if they offered room service from the downstairs restaurant or not. Basically after heading down to the restaurant I learned that they will take your order and charge you a takeout/room service fee. I ended up waiting in the lobby for my takeout order and still got charged the takeout fee. I would have been better off just ordering it from my room or eating at their bar. The meal was delicious, but I made the mistake of not looking at the price, and it was by far the most expensive trout I have ever eaten. I would not order it again. My favorite thing in the bathroom were the showers! I loved the dark green tile and overall design of the spage. You are in the middle of a small city so I would recommend a noise machine to drown out some of the street noise. Beds were very comfortable and my room had a small desk setup so I could work from there or their super comfortable and well appointed lobby. If I am ever back in DSM, I would certainly stay at the Surety again. read more

Surety Hotel, Autograph Collection - Hotels Near Me - Des Moines, Iowa

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In route to home and Des Moines was our over night stop. We enjoy the vibe of the Autograph hotels : fun lobby, beautiful older building and the room was clean and inviting ( nice bedding and a super comfortable bed). We'll be back. read more

Went for breakfast We were not greeted when we entered. Took for ever to get service. Had to wait for quite a while for our drinks. We saw our drinks sitting at the bar so we had to serve ourselve. Took forever to order food and even longer to get it. During the whole time we never felt welcomed nor were we noticed when we left. Will never go for food and drinks ever again. read more

This is the hottest new hotel in downtown Des Moines, located in the historic Iowa Loan & Trust building. Its renovated beaux-arts style incorporates great modern features in the rooms such as all-glass showers, soft lighting, and built-in closets and bookcases. It's an affordable and very comfortable place to stay on business or for an event/wedding. The customer service, food, and drink were all great. If you have brunch at Mulberry Street Tavern (downstairs), the shakshuka is excellent. The wifi is also very fast and stable. My only hestitation is that the rooms are a little small, so plan on booking a suite if you are going to spend any real time relaxing or resting in your room. Also, the parking can be a litle tricky with an oversized vehicles, but the secure underground parking is otherwise fine. read more

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We recently stayed here during a staycation! This hotel has a Great Gatsby feel, the mid century modern vibe is all throughout the hotel. It is a beautiful-fully designed hotel, and there are so many small details about the decor and atmosphere that make it a really special stay. Due to CoVID restrictions there isn't full room service. Parking is an additional $20 per night. We upgraded to a deluxe king room with a courthouse view, it wasn't a direct view of the courthouse as expected, was not worth the extra money for the room. Next time I wouldn't pay for this upgrade- something to think about if you are taking that into consideration. The room has all the amenities you could think of and it's so beautiful and we decorated. There is not an in room coffee maker but free coffee offered in the lobby each morning. Room does have a mini fridge, closet, travel toiletries & hair dryer. We really enjoyed our stay here during our recent staycation and the staff was friendly and attentive. We'd come back again! read more

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The Surety Hotel sure is neat! I stayed on a random weeknight, for business. The staff is beyond knowledgeable and helpful. I called prior to see if I could get an early check-in. I really appreciated their help! When I did check-in, I was a bit early and got upgraded to a corner studio king. What beautiful rooms! The corner studio king boasts a parlor sofa, writing desk, large bathroom with a designated makeup vanity and a clocktower city view. I loved the restored wood floors, too. Rewind a minute. The mid-century modern vibe is extraordinary but the bones of the historic twelve-story building are everything. The Hippee Building is from the early 1900s-- and at one time was the tallest skyscraper in DSM. It has since been known as the Midland Building, Savings and Loan Building, Southern Surety Building... now Surety Hotel. I am so glad this hotel is officially listed as a historic place, it was renovated with such care and vision. Parking is nearby. There is a covered parking garage and a non-covered lot all within a few minute walk. Kuddos to the Surety Hotel for emphasizing local. The complimentary morning coffee in the lobby is a local company BLK & Bold. The standard 'do not disturb' signs are out of this world, made of leather by local, Fontenelle Supply Co. This is one of the coolest hotels I've stayed at in recent memory. I'm going to be honest, it was off my radar because most of my hotel stays nowadays revolve around my kids' need for a pool. (The Surety Hotel does not have a pool.) If you're adulting in DSM -- in town for business or pleasure-- book the Surety Hotel like right now. It has made the historic Hippee Building beyond hip, again! read more

I came to the Surety Hotel for the first time in the fall for a Christmas shopping event. It was such a beautiful atmosphere! I wanted to come back again to eat at their restaurant as well. When we had a chance to stay here for a wedding downtown this summer we booked it right away. I think the hotel hotel is beautiful, the lobby, the receptions, rooms, etc. they were also very accommodating. I had called the day of to see if they had any early check in available since I had a toddler with me and they were so kind to text me as soon as one was open about an hour later. The reception staff were extremely friendly, professional, and knowledgeable. We were only there for two days but they knew which room I was in without me even giving them my name. My daughter naps midday and they were very kind to send housekeeping earlier in the morning so we wouldn't wake her during nap time. The hotel is within walking distance of so many places downtown including a short walk to the farmers market on Saturday, which was very convenient to get to. There was also a little liquor store right next store for snacks and drinks. The room had a mini fridge in it and was super clean and modern. I would say my only issue was the parking because they utilize surrounding lots instead of having an attached one for guests. The lots aren't far and if I hadn't had a toddler fussing in my back seat I probably could have found it more quickly if I just pulled over briefly to check their instructions again. The lot isn't far at all but it wasn't clearly marked as surety overflow parking so I had to go in and ask first. We enjoyed our stay here and will definitely be back at some point for some dinner, drinks, and maybe another overnight! read more

I love this hotel. Excellent accommodations very modern and cool. Everyone on staff was very professional, helpful, and well informed. I especially have to mention Josie, her front desk. customer service was outstanding. Whenever I come to Des Moines, this will be the place I will be staying. read more

Update: They handled the issue with the mattress and wow on the customer service!! Loving the hotel and even the maid was VERY nice. Hands down best hotel and for the money. I wish I would have stayed here the whole trip. It is new, boutique and upper scale. Anywhere else it would be way overpriced. This price and location delivers. Dan? Or Dave at the front desk was awesome! Great customer service and info on where to eat! Only issue is the bed is VERY uncomfortable :((( I think possibly broken as it's slanted/sinks in and feels like it's slightly softer than the floor. read more

Excellent stay. The hotel and accompanying bar are beautiful, tastefully decorated with attention given to preserving the original features (tile floor, moldings, etc.). Bed was firm and comfortable, and the room and bathroom perfectly clean. My only less-than-perfect experience was that the shower in our 11th-floor room wouldn't get hot hot, but it was at least warm. Enjoyed an unbeatable manhattan, baby lettuce salad, and fries even after our late arrival in the stylish, serene, and well-lit lobby. Already looking forward to our next stop in Des Moines to return to the Surety! read more

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Don't even think about it: simply stay here! It's perfect! Great location in downtown, staff is incredible, the sleeping rooms and lobby are comfortably appointed. Did I mention: dog friendly?! So kind to the pups! Great coffee drinks till 2 pm in the lobby. Yappy hour: Thursday. I'm simply moving in and staying! Love the Surety! read more

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My son, his dog and I were driving from NYC to LA due to a job transfer. We spent one night at the Surety Hotel. The rooms were lovely and clean. We enjoyed a drink and dinner in the Bar. The entire staff from reception to bar tenderer to server to hostess everyone was welcoming, gracious and professional. If we ever pass this way again we will definitely return to the fabulous Surety Hotel! Thanks. read more

Very nice, well appointed, well managed location. If you're used good service it can be found here. I was driving from Los Angekes to Chicago, and just got to tired to continue. Stopped for the night, had a great meal at Mulberry Street Tavern , located in the hotel. Honestly I doubt I will ever be in Des Moines again, but it if you are, look no further for great place to stay! read more

We stayed her for a wedding over the New Years Eve weekend. I had very high hopes as the website made the hotel look amazing. I also had high expectations for the staff since it was a downtown hotel. I was very disappointed in both. However, the lobby is gorgeous and an inviting/swanky space. When we checked in, there was a miscommunication on what our balance was to book. The front desk gave us a price and I swiped my card. Well, she was incorrect. Had to call another girl over(who was not happy she needed to assist & made that known) to finish and help. I then had to swipe another card for the remaining balance. The entire check in process took about 30 minutes. Once we finally reached our room, I almost felt as if we were penalized that the 2nd front desk girl had to help us. It was a corner room on the fourth floor. The entire hallway is in need of desperate repair, Especially the tile floor. Once we got in the room, letting us know we need to have our room key card in the holder to turn & keep the lights on would've been a great piece of information to know during our 30 minute check in process. The room looked as though it had been unoccupied for a year. The amount of dust on the glass shelves, tables and floor was quite a bit. We had about an 1/8 of a roll of toilet paper, the box of condoms were open and sitting on the shelf, and the bathroom door would not stay open. When you used the shower, it leaked so bad the floor was soaked and would run onto the hard wood floor. I notified the font desk and she asked if we needed more floor towels. Sure! If you aren't worried about the hard wood, neither am I. Our wedding was on New Years Eve. When we arrived back at the hotel @ 2:07AM, we ordered Door Dash and had a seat in the lobby. We were promptly informed by a guy in the lobby(supposedly security) that the lobby closed @ 2:15AM and we needed to go to our room. There were 3 other parties in the lobby. I'm not sure why we were the only ones being told we needed to go to our rooms. I've stayed in 100's of hotels. This is the first time I was ever told I needed to go to my room because the lobby was closed. For the price we paid vs the way we were treated and the quality, we should get a refund or at least a discount. read more

I can't write enough good about this hotel. I've stayed in hotels all over the world, and the Surety is in my top five. Everything was perfect from the decor, atmosphere, art, and every detail that made the experience the fantastic stay it was. As if that isn't enough, let me give my highest rating to staff and customer service. We are in the hospitality business and I can tell you a good staff is hard to come by, but it seems like Surety Hotel was able to find the best of the best. They checked every box, made us fell special, and addressed personally as if we were both clients and friends. We will be back! read more

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A true gem in Des Moines. We've stayed here twice and both times enjoyed delicious food and top notch service. Clean and stylish facilities. I can't wait to try the other hotels in this brand. read more

Nice Hotel. A few changes would of made things a little nicer. If you have to get dressed and go to the lobby for free coffee, then the coffee pot and creamer should be filled. I had to wait for creamer and the coffee never did come so I went back to room. We were back and forth a lot so we purchased the parking package. We needed a ticket from front desk to get out of garage. They will only give one ticket at time. Every time we needed car, we had to wait at front desk to get another ticket. The staff were friendly and the lobby is nicely decorated. read more

honestly don't think they even swept or vacuumed, as you can tell. it's a really nice old fashioned/modern hotel but wouldn't recommend if you're a clean freak read more

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Made reservations 2 months ago through one of their partners and when we checked in they didn't have it. They told us sorry but they had one room left and it was $300 per night and our reservation was for $150 per night. We had no choice, it was 9:00pm in a strange town, the front desk said they could give us an $11 discount, whoo hoo! We ended up paying for the 2 nights $900 (including the reservation) , Surety should have honored the $150 because we had emails and hard copies of the reservation. They told us we had to pursue a refund from THEIR partner. They know absolutely nothing about customer service. PS. Be careful of the wood floors in the rooms, I got 1 splinter and snagged my socks constantly. read more

Hotel is nice but parking is a mess. parking garage is not attached and you have to walk to get to it. Drug deal's going down in underground parking garage when we there May 11-14, 2023. Parking is $22 a night but on weekends garage is packed and you have to find street parking. Staff is rude. No free breakfast, parking, Rooms small but nice bathroom. Wont stay here again due to parking garage at night. Just unsafe . But it's downtown so what do you expect. read more

Had a great stay at the Surety Hotel in Des Moines. Great food in the downstairs restaurant. Everything was clean and nice. Would stay again. read more

Wedding Venue Review Atmosphere 5/5 Transparency from Staff 2/5 We got married at the Surety a few weeks ago and while it is absolutely beautiful and a stunning venue. I was definitely left with a bad taste after my event. There is no doubt that the Surety is a beautiful venue and our wedding was gorgeous but just a heads up to other engaged couples to be extra cautious and vigilant on pricing. I had asked during a tour if we could bring in little shots for our wedding favors and was told that it would be no problem by the person I was working with. However, after the wedding they turned around and charged us a corkage fee for each favor we handed out to guests. No one mentioned anything to us the day of the wedding, they were placed on the table plenty of time ahead. Not a single staff member thought to bring up that it was an issue that was going to cost us after the fact, they chose to just say nothing and put the additional charge on the bill. Again, this was approved ahead of time when I had asked, and then we were charged for something we were told we could do. The whole situation was very deceitful, but they made an extra chunk of money off us. Their pricing in general is not very up front, we had asked to see a catering menu before signing our contract so we could get an idea what our F&B minimum would get us, but we were never given one. When it came to our tasting and making our food selections, I had to go back and forth and ask about the prices of each individual item and continuously ask what options there were. For as many times as we asked for a list of options and their pricing so that we could figure out how we wanted to structure our money between Appetizers, Meal, and Snacks, we were never given one. It was a giant headache. The transparency when it comes to money was just not there and it was unfortunate and really spoiled my view of the venue. When you're spending $10K somewhere, it shouldn't have to be so difficult. That said, our wedding was lovely and the space is beautiful. The food was good and the servers were awesome! They made sure to bring us some appetizers while we took pictures during cocktail hour which was just so sweet of them. All in all, the venue was very nice and the wedding ran really smoothly. Just wish we wouldn't have been charged unknowingly for something we were told we could do. Tried to work out the situation with the hotel but they stood by their actions and ghosted me. read more

Wow, I've been fortunate enough to travel the world and the experience my fiancé and I and the Surety was world class. The staff was extremely attentive, and the room amazing! We were lucky enough to dine at the Mulberry St. Cafe twice during out stay including cocktails. The food prep and service were both impeccable! I can't say enough about this very special place right in heart of Des Moines! read more

Amazing redesign of a historic building. From the moment you walk in you can feel the history and yet it's still modern and chic. Service was amazing from start to finish and the rooms are truly one-of-a-kind! Beautiful hardwoods, amazing bathroom with breathtaking views. What more could you want! read more

We chose to stay on a last minute, quick weekend getaway and had an excellent experience! We will stay here going forward any time we're in the area. Beds and pillows were very comfortable, loved the design of the whole place, the atmosphere is definitely upscale and classy. We spent both nights at the Mulberry St. bar attached to the hotel and loved it. Customer service was great at the front desk! The parking situation is okay, having a short walk outside to get to the parking garage (we didn't use valet) but nothing abnormal for a downtown hotel in a city. Can't wait to return! read more

Absolutely magnificent hotel in downtown Des Moines. This is an historic building (1913) that has been totally transformed from an office building to a hotel. Beautifully maintained and very comfortable. A true gem that should not be missed. read more

We put my parents up at the Surety Hotel to break up a long drive. I called ahead to confirm valet parking and arrange a surprise and the hotel staff was helpful, responsive, and accommodating. My parents raved about their stay, loved the beautiful rooms and tall ceilings, and enjoyed their in room cocktail kit (this was an add-on). Specifically, Ariana, at the front desk was extremely kind, professional, and helpful and volunteered to valet my parents car when the valet was off duty. 10/10 for customer experience at this place! read more

We booked a block of rooms for our daughter's wedding. Did not find staff to be helpful or accommodating and bar was closed at 11:00 on a Friday night. We also had guests at the Des Lux Hotel and heard reports that the staff there went above and beyond. Surety charged $5 per room to distribute gift boxes for out of town guests staying there; Des Lux did not. read more

We stayed here for NYE 2020/2021 and loved it. The staff was very friendly and helpful when checking in and the room was very clean and had a great view of the courthouse. The bathroom is very cool as you can close the door and make it disappear into a dark brown cabinet wall. All the details in the room are carefully thought out and make it feel modern yet rustic. The only thing I would change is having actual pictures of each room type as they use they same pictures for almost each room on their website. I would also like to see an application for them in the future! read more

I wish I had a reason to go back soon! The staff was incredible. They were friendly and helpful to my son and me, and the room service after the bar was closed was welcome. The site was clean, modern, and fun. Loved the location, as well!! read more

We stayed for three nights and could not have been more pleased. The staff were very friendly and helpful, the room was clean and very well designed, and the lobby / bar / restaurant area is fantastic. They did a great job incorporating the original design elements of this 1913 building. One of the best hotels in which I've stayed. read more

Hands down my favorite hotel I've ever stayed in. So clean and welcoming and the best hotel gym I've ever had the pleasure of working out in! read more

Had a very small wedding here and everything was wonderful! Staff was incredibly attentive and helpful. Beautiful decor and great atmosphere in the common areas and lobby for photos. Great location with lots within walking distance. We also had an amazing dinner and drinks at the Mulberry Tavern. read more