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    Surety Hotel, Autograph Collection

    4.2 (41 reviews)
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    Gorgeous 1920's style lobby
    Enit S.

    This is probably one of the nicest hotels I've ever had the pleasure to stay at. Check in was a very smooth process. Initially I had requested to not have a room near the elevators and they definitely came through with that seeing as my room was probably the furthest away from the elevator. The room in itself was a splendor, as if I had been whisked away to the prohibition era. I love that I walked into the room with the sound of jazz music playing on the TV. Even the little details where the TV displayed "Welcome Enit" was a really nice touch after a tiring day. I don't say this often about a hotel, but the bathroom was soooo beautiful! I spent a good few minutes just standing there and taking it all in. The pictures will never do it justice but you can see what I mean. The lobby was also a picture of the 1920's, with a roaring fireplace, and soft, warm lighting to mellow out and relax. We wanted to dine at the adjacent restaurant but even during the middle of the week there was a long wait time so we ended up dining elsewhere but we did have breakfast in the morning, and it was exquisite. Freshly baked bread with fresh avocado, smoked salmon and a perfectly fried egg on top. Hearty, and delicious with a perfect cup of complimentary coffee. The people at the front desk were very friendly, and I honestly don't know how our stay could've been better. I would absolutely recommend this hotel and would stay again should I ever have to return to the area.

    Holly K.

    I had a wonderful stay at Surety! The staff was friendly, the lobby is gorgeous, and the rooms are comfy and well appointed. A lot of folks are complaining about parking, but as long as you do the research on where their lots are before you arrive, I found the parking very easy. Even the day it was raining I was able to quickly get into the hotel since it is literally across the street. I especially loved the coffee they provided in the lobby each morning. It was by Black and White Roasters a local coffee roaster to DSM. It was always piping hot and super delicious. My coworker found it comical how much I loved the coffee. The only thing that wasn't clear was if they offered room service from the downstairs restaurant or not. Basically after heading down to the restaurant I learned that they will take your order and charge you a takeout/room service fee. I ended up waiting in the lobby for my takeout order and still got charged the takeout fee. I would have been better off just ordering it from my room or eating at their bar. The meal was delicious, but I made the mistake of not looking at the price, and it was by far the most expensive trout I have ever eaten. I would not order it again. My favorite thing in the bathroom were the showers! I loved the dark green tile and overall design of the spage. You are in the middle of a small city so I would recommend a noise machine to drown out some of the street noise. Beds were very comfortable and my room had a small desk setup so I could work from there or their super comfortable and well appointed lobby. If I am ever back in DSM, I would certainly stay at the Surety again.

    North-facing view of the Surety Hotel (on the right), with the Financial Center in the middle, and the Federal Building on the left
    Joe C.

    This is the hottest new hotel in downtown Des Moines, located in the historic Iowa Loan & Trust building. Its renovated beaux-arts style incorporates great modern features in the rooms such as all-glass showers, soft lighting, and built-in closets and bookcases. It's an affordable and very comfortable place to stay on business or for an event/wedding. The customer service, food, and drink were all great. If you have brunch at Mulberry Street Tavern (downstairs), the shakshuka is excellent. The wifi is also very fast and stable. My only hestitation is that the rooms are a little small, so plan on booking a suite if you are going to spend any real time relaxing or resting in your room. Also, the parking can be a litle tricky with an oversized vehicles, but the secure underground parking is otherwise fine.

    Andrea W.

    We recently stayed here during a staycation! This hotel has a Great Gatsby feel, the mid century modern vibe is all throughout the hotel. It is a beautiful-fully designed hotel, and there are so many small details about the decor and atmosphere that make it a really special stay. Due to CoVID restrictions there isn't full room service. Parking is an additional $20 per night. We upgraded to a deluxe king room with a courthouse view, it wasn't a direct view of the courthouse as expected, was not worth the extra money for the room. Next time I wouldn't pay for this upgrade- something to think about if you are taking that into consideration. The room has all the amenities you could think of and it's so beautiful and we decorated. There is not an in room coffee maker but free coffee offered in the lobby each morning. Room does have a mini fridge, closet, travel toiletries & hair dryer. We really enjoyed our stay here during our recent staycation and the staff was friendly and attentive. We'd come back again!

    Lobby
    Lucie Rose B.

    Excellent stay. The hotel and accompanying bar are beautiful, tastefully decorated with attention given to preserving the original features (tile floor, moldings, etc.). Bed was firm and comfortable, and the room and bathroom perfectly clean. My only less-than-perfect experience was that the shower in our 11th-floor room wouldn't get hot hot, but it was at least warm. Enjoyed an unbeatable manhattan, baby lettuce salad, and fries even after our late arrival in the stylish, serene, and well-lit lobby. Already looking forward to our next stop in Des Moines to return to the Surety!

    Beds provided. Jack approves!
    Lynn N.

    Don't even think about it: simply stay here! It's perfect! Great location in downtown, staff is incredible, the sleeping rooms and lobby are comfortably appointed. Did I mention: dog friendly?! So kind to the pups! Great coffee drinks till 2 pm in the lobby. Yappy hour: Thursday. I'm simply moving in and staying! Love the Surety!

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    Review Highlights - Surety Hotel, Autograph Collection

    If we ever pass this way again we will definitely return to the fabulous Surety Hotel!

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    Hilton Des Moines Downtown - Walk-In Shower

    Hilton Des Moines Downtown

    (53 reviews)

    $$

    Stayed here for a work conference that was across the street. We were able to access our building…read morethrough the Sky Walk system (which is so cool, by the way). They have an indoor pool open til 10pm, but no jacuzzi. Gym open 24/7. Restaurant and bar in the lobby. There is also a free shuttle service that will take you anywhere within 2 miles, as well as to and from the airport! This was great for us. Our only bummer was when we first checked in, the worker was not very friendly to me. Otherwise great stay!

    I've been here at the Des Moines downtown Hilton hotel and am appalled at how terrible of a job…read moretheir housekeeping did on our room after our first day. They did a terrible job with our beds- it looks like a kid did it or whoever did it just did a rush job and it's obvious they didn't try at all. The bathroom clearly wasn't touched at all. The sink still had a used hand towel and the surface wasn't wiped down, the trash wasn't changed, and all they did was swap out the floor bath towel. Our toilet still had marks from usage and they didn't clean it. Then the trash can in the living area was also not changed even though it was full, and our coffee supplies were not restocked. I tried to use the phones in the room to call room service and they didn't even work. So I had to call the front desk with my cell, and I was pissed- still am. Whoever did the housekeeping job for our room was awful. I'm not that harsh or picky with hotels but for Hilton, I expected much better service. We are Honors members as well. This is highly disappointing. The front desk sent an employee to restock our coffee bar and give us new towels, she didn't even apologize to me once. She asked me what trash needed to be changed, and then she put the bathroom trash can onto the bathroom sink to change it... and didn't wipe the sink down after. Then she left. Said nothing else, didn't ask if we needed anything. Made zero comments about anything. I wouldn't recommend staying here if their housekeeping service says anything about this specific Hilton. I barely complain about hotel service and am usually pretty understanding having worked in customer service myself, but this was absolutely not okay. They also promised us a room on the 8th floor and then changed us to the 4th floor hours into our check in day, and whoever was above our room was moving around/talking super loudly from 12am-6am, with spouts of coughing and puking. Not a huge deal for the noise since you can't control people, but now I'm pissed about housekeeping and want to rant about more. The plugs are also loose by the bedside tables/lamps, so your phone may not charge without you realizing until later. Overall- the housekeeping job, their service, as well as the attitude of the employee that came to the room after I complained to the front desk makes me wonder just how clean the hotel room really is. It's unprofessional and SO lazy. I do not recommend Hilton Des Moines Downtown. Edit: Next day after- I asked the front desk for the GM's card and talked to the front desk again about the housekeeping from yesterday. They apologized and I showed pictures and told them how the phones were also not working. Just got back to our room after having been gone all day, and when we left, they had people cleaning rooms in our hall at like 11am. It is 5pm now and they still haven't cleaned our room today. My brother saw one of the cleaners and he was just sitting in one of the other rooms on his phone not doing anything. I hate this hotel. Terrible service, unprofessional, and extremely lazy workers. I highly recommend going elsewhere like the Marriott. I expected much better from Hilton, especially being an Honors member. The walls are also very thin. Website: https://www.hilton.com/en/hotels/dsmdihh-hilton-des-moines-downtown/?SEO_id=GMB-AMER-HH-DSMDIHH&y_source=1_OTA1MDc4My03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D

    Embassy Suites by Hilton Des Moines Downtown - Guest room bath

    Embassy Suites by Hilton Des Moines Downtown

    (59 reviews)

    This is my experience and do with it what you want…read more I've always had good luck with Embassy Suites by Hilton. This place was a letdown in just about every way. Check-in was super easy as we didn't have to go to the front counter until later on in the evening to get physical cards for the other couples in our room. We got digital keys so we were able to go right up to our room and drop our things off. Before we do that, we normally take pictures of the room just in case there's incidentals or something else. With that being said, I will post pictures of my disappointment with this room. We paid over $250 a night for this room and we're staying 2 nights. The Master room had a King bed, and the second room has 2, I'm going to say double beds, they weren't Queens. There was plenty of room for clothes and what not. There was a small refrigerator along with a microwave. And of course, a coffee pot with coffee pods. There was a couple of bottles of water in the room, but at a cost of $6 if you used them. It was stated on them. The bathroom was tiny! For a room that can have 6 people in it. I wish the sink would have been outside of the toilet and shower area. The exhaust fan also didn't work in the bathroom so the humidity built up from taking a shower and some of the unpleasant odors stuck around. This room was in desperate need of updates! From the carpet being stretched out and written down, and the dusty encrusted cobwebs by the air vents on the ceiling. The tables being worn and wasn't even a chair at the desk in the king-sized bedroom. Most windows, you can open up a couple of inches, and there's a screen on them. Not these in both rooms, they were sealed and bolted shut\n Which kind of sucked in the master bedroom? Because there was no way to regulate the temperature in that room. The fitness area looked pretty decent. There was one couple in our group that did use it and didn't have any complaints. I did use the pool and I have to say, there was disappointment here too. The water itself was cloudy. I was in the five foot deep area and not able to see my feet. Also was extremely chlorinated. To the point where even with your eyes closed in the water, they still burned when you opened them out of the water. There was no shower in the pool area to rinse off before or after you swim. Their hotel bar is quaint, for lack of a better word. Be aware that they do not accept cash. So you either have to charge your room or pay with a credit card. I think the price is what you would expect to pay in a hotel.The mixed drinks were expensive, over ten dollars. But a bottle of Coor's Light was only seven dollars. Parking is right across the street in a parking garage. Dollar per hour or ten dollars per day One saving grace for this place is their complementary Happy Hour drink, and Continental breakfast. The Continental breakfast has a lot going on. You have your Toast, cereal, yogurt, scrambled eggs, sausage, French toast, (muffins, bagels, bread with a nice toaster set up) and a really good omelet station where you can get bacon! Prom was going on over the weekend we stayed, so there was a lot of underage kids there running around till late. There was an issue about 1 AM from a group of them fighting along the second and third floor balcony areas where several cops had to show up to break it up. I don't know what all came of it, I went back to sleep. I didn't interact with a lot of the staff, but the ones I did interact with were great. The bartender was hit-or-miss, but the omelet station lady was awesome. Guest services was good when we went to get keys made. Housekeeping didn't knock on the door the morning of checkout, we did online for that as well, before they entered the room. He just used his card key to come in in the morning to clean. We got to interrupted making our plans for the day.

    We stayed there, needing the 1st 2 nights due to family being in town. We then decided to stay 2…read moreextra days, for a mini "staycation" for us. We did NOT want to leave and return to the "land of responsibilities ". Our stay couldn't have been nicer. The staff are amazing, the buffet for breakfast is very lovely, and the restaurant is fantastic, affordable, and worth it, to not have to leave the hotel. The hotel is absolutely unique and beautiful on the inside, the staff are SO pleasant and they REALLY seem to to want you to have a great stay. Quiet, affordable, in the heart of all kinds of fun things, FABULOUS pool, and no matter your age, they will do all they can for your stay to be memorable. Just ask!

    Renaissance Des Moines Savery Hotel - Sitting area

    Renaissance Des Moines Savery Hotel

    (122 reviews)

    $$

    We had a cozy one-night stay at this historic hotel. My husband and I stayed here on a Friday night…read moreas we were in town for a show at the Civic Center across the street. If you're wondering, I he Civic Center is a 3 minute walk away, and the Farmers Market is within walking distance, too. We checked in a little before 4pm with no problem. Check-in is normally at 4, but I requested an earlier arrival through the Marriott Bonvoy app. The lovely and stylish employee (Miya?) who checked us in gave us a quick run down on where things were located on the main floor and then we headed to elevator and to our room on the 7th floor. Upon entering the room it felt a little humid. Noticing the thermostat was on 72, I just turned it down a little. We weren't in the room long enough to notice any issues. Those came when we were going to bed. The room was cute and the perfect size for two people. I love the bedding and pillows and the lamps on the nightstands. There was a mini fridge, Keurig and overall I liked the decor. The nightstands were a little tired. The bathroom was the size of a closet - tiny. Our sink took at least 5 minutes to drain every time we used it. I didn't like how the light switch for the bathroom was on the outside of the bathroom. We moved the toilet paper to a more accessible spot. By the time we went to bed our room was warm and we couldn't turn down the thermostat below 65. Other reviews stated that the west side of the hotel has ongoing and known a/c issues and that was the side we were on. While the view was great (we could see the Civic Center and giant see saw art installation from our window), we slept horribly. I started to resent having paid $220 for a sweaty night sleep. In addition to the hot room, we could hear our neighbor cough, talk, etc. at different points. The walls are super thin. It could have been worse, for sure. We turned on our white noise machine. The 7th floor hallway did have some popcorn on the floor on Friday night. By the time we left on Saturday it was still there. Kind of surprised me given that housekeeping had to have seen it. I requested a 12pm check-out (also through the Marriott Bonvoy app), and at about 11:30am housekeeping came to the room, knocked, and let themselves in. He quickly apologized and said he hadn't gotten the message about our late check-out. No biggie, but it might have been awkward for others. Check-out is 11am, but the signage on the interior door of the bathroom says 12pm. See photo. I'm still giving The Savery 4/5 stars because I had a nice time and love vibe and history of the hotel. All staff we encountered were very friendly. Next time though, I'd request a room on the other side of the hotel, especially during the summer months when you want to run the a/c. Also, there is a parking garage across the street for $1/hour. We opted for the parking garage and somehow got out for free on Saturday without having to redeem our ticket. Not sure if the ramps are free on Saturdays, but they were this day. The hotel offers valet parking for $35. I recommend The Savery because of the location, overall vibe, amenities (they have a restaurant/bar for dinner, separate restaurant for breakfast, and offer Starbucks drinks in the mornings all for additional $$). This is not the cheapest hotel option, but we couldn't beat the convenience from the Civic Center. It's fairly close to the Iowa Event Center, too. Recommend. Just request a room that's on the east side of the building if you're staying during the summer and bring your white noise machine or earplugs.

    It was an okay stay, nothing stood out as great. The bathrooms were tiny! If you aren't a petite…read moreperson you would have to sit sideways to use the toilet. Anyone over 6' beware! I'd assume if you were a larger person wide it would also be a challenge because of the distance to the wall on the side was also very tight. Everything else was fine it's a hotel. Rooms were good sized. Elevator doors were weirdly slow but not a big deal. Not bad for a night. Wouldn't want to be there a week.

    Surety Hotel, Autograph Collection - hotels - Updated May 2026

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