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    Des Moines Marriott Downtown

    3.4 (117 reviews)
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    Lobby bar
    Roger C.

    Not my favorite Marriott, but a nice and clean place to stay if you are downtown. AMBIENCE: Cool and trendy. Nice modern look in lobby and rooms. SERVICE: Here is where the Marriott experience dropped. The front desk had no one there, after some time went by someone finally arrived. Not the friendliest person, kinda felt like we were a bother.....Also in the bar, the bartender could have been more happy to be there...was not very friendly. ROOM: I was up on 27th floor. The room was kinda small, but it was neat and clean and everything worked! Bed was comfortable and the room was very quiet! Zzzzzzzz CLEANLINESS: Overall, very clean throughout. Again, you can't go wrong with Marriott, but service is a little off.

    Standard King Room
    Jenni H.

    What a solid spot to stay in the heart of downtown DSM! I was in town for the Ludacris concert (Iowa State Fair, by proxy) and needed a spot to stay. I actually booked this last minute on Priceline for a very reasonable rate ($140). Check-in was easy. Staff was pleasant and helpful. There was valet available ($35/night) but also a ramp two blocks away ($10/night). There's a Starbucks on site with Mash + MARROW offering up solid options. The room was light and bright. It was clean and updated-- I loved the chaise, vinyl floor with rugs, safe and that it had a fridge (no microwave though). The shower ACTUALLY got insanely hot water which I'm here for! And the shower head/water pressure was delightful. What really did it for me besides the locale (super easy walk to Fresko, Tupelo Honey, Centro, 801 Chophouse, Hello Marjorie, Smokey Ds BBQ-- and a Kum & Go) was the concierge, Mike. We were in town for work and pleasure; with plans to attend the Iowa State Fair. We inquired about DART-- as we had no intention to drive-- and Mike insisted he shuttle us! For $20 a trip (split amongst all folks being shuttled) we got dropped off right at the entrance-- after the concert we called his cell and got picked up in minutes. Totally worth it and he was a great conversation, too. We didn't check out the pool this time but we have every intention on staying at Des Moines Marriot Downtown again!

    Rohan D.

    Location is very good, nice hotel for a conference because there are plenty of meeting rooms and the equipment is excellent. It's a nice hotel with good lobby areas, the rooms are very comfortable and the front end staff is competent and helpful. We were here for a sociology conference and the front desk clerks default for women was "Miss Firstname." The first time I corrected to "I think that's Dr. Lastname" I got a round of applause from the others standing in line. But it kept on happening. Such a shame that civility and manners have declined and in such a sexist manner. There is affordable parking very close, don't take the valet parking as it takes longer. The hotel is short-staffed as the whole industry is. The main problem for me is that there weren't a lot of coffee options. The in room coffee was poor in quality and ran out with out replenishing on my first day. The coffee shop downstairs was mainly staffed by the front desk staff, meaning it wasn't really staffed. It's downtown so weekends lots of places around the hotel are closed. Two things are important for enjoying an academic conference, adequate sleep (check) and good coffee (not so much). I thought the room prices were good, but we had a group discount rate.

    Bar in lobby
    Kim H.

    Honestly a Marriott hotel never disappoints. Beautiful lobby and you're greeted immediately when you come in. They have plenty of valet so no one's waiting. The bar is directly to your left when you first walk in and they have a ton of options. They also have food. There's a late night menu that can be delivered to your room. There's also a Cafe when you walk into the right that has premade items. Nothing bad to report.

    Standard King Room
    Dodge M.

    Room was nice. Service was great. No available free parking. Nice and big flat screen tv in the room. You can watch Netflix on your in-room tv (subscription required), but not any other streaming platform (Hulu, Paramount, AppleTV, etc...) Does have an in-room safe, which was nice since we were in Des Moines for Pride weekend and I had a lot of cash on me. With that said, when spending nearly $250/night for a hotel, I shouldn't have to pay extra to have WiFi in my room. Our in-room hairdryer was melted and didn't work. The pool area was okay, but definitely needed maintenance (chlorine). The fitness area was pretty good. I rather enjoyed my stroll on the treadmill while my child went swimming. No hot tub, which was sad. Overall, one of the priciest hotels I've ever stayed in. I just don't think it was worth the $300/night for the stay. After all the extra expenses (basics like parking, sodas, tipping and WiFi) my one night stay for a Standard King Room, cost me over $300. Maybe I'm just a tightwad but had I not been charged $20.00 for WiFi, $30.00 for Parking (for ONE night, and without in/out service), $20.00 for concierge service and $10.00 for two sodas, I would have given 5 stars. But to have to pay for basic hotel amenities, lowered my rating.

    $20 room service Ruben sandwich?

    Do better Marriott. No change available at front desk to tip valet. Valet is the only option. No self-park. Merry Christmas Eve?

    Exercise room

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    Great service from the valet to the manager (Matt) who checked me in. Everyone was helpful, prompt, and made my stay easier.

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    Ask the Community - Des Moines Marriott Downtown

    Review Highlights - Des Moines Marriott Downtown

    We were on the 26th floor, with a great view, and access to the concierge lounge.

    Mentioned in 9 reviews

    Read more highlights

    Hilton Des Moines Downtown - Walk-In Shower

    Hilton Des Moines Downtown

    (53 reviews)

    $$

    Stayed here for a work conference that was across the street. We were able to access our building…read morethrough the Sky Walk system (which is so cool, by the way). They have an indoor pool open til 10pm, but no jacuzzi. Gym open 24/7. Restaurant and bar in the lobby. There is also a free shuttle service that will take you anywhere within 2 miles, as well as to and from the airport! This was great for us. Our only bummer was when we first checked in, the worker was not very friendly to me. Otherwise great stay!

    I've been here at the Des Moines downtown Hilton hotel and am appalled at how terrible of a job…read moretheir housekeeping did on our room after our first day. They did a terrible job with our beds- it looks like a kid did it or whoever did it just did a rush job and it's obvious they didn't try at all. The bathroom clearly wasn't touched at all. The sink still had a used hand towel and the surface wasn't wiped down, the trash wasn't changed, and all they did was swap out the floor bath towel. Our toilet still had marks from usage and they didn't clean it. Then the trash can in the living area was also not changed even though it was full, and our coffee supplies were not restocked. I tried to use the phones in the room to call room service and they didn't even work. So I had to call the front desk with my cell, and I was pissed- still am. Whoever did the housekeeping job for our room was awful. I'm not that harsh or picky with hotels but for Hilton, I expected much better service. We are Honors members as well. This is highly disappointing. The front desk sent an employee to restock our coffee bar and give us new towels, she didn't even apologize to me once. She asked me what trash needed to be changed, and then she put the bathroom trash can onto the bathroom sink to change it... and didn't wipe the sink down after. Then she left. Said nothing else, didn't ask if we needed anything. Made zero comments about anything. I wouldn't recommend staying here if their housekeeping service says anything about this specific Hilton. I barely complain about hotel service and am usually pretty understanding having worked in customer service myself, but this was absolutely not okay. They also promised us a room on the 8th floor and then changed us to the 4th floor hours into our check in day, and whoever was above our room was moving around/talking super loudly from 12am-6am, with spouts of coughing and puking. Not a huge deal for the noise since you can't control people, but now I'm pissed about housekeeping and want to rant about more. The plugs are also loose by the bedside tables/lamps, so your phone may not charge without you realizing until later. Overall- the housekeeping job, their service, as well as the attitude of the employee that came to the room after I complained to the front desk makes me wonder just how clean the hotel room really is. It's unprofessional and SO lazy. I do not recommend Hilton Des Moines Downtown. Edit: Next day after- I asked the front desk for the GM's card and talked to the front desk again about the housekeeping from yesterday. They apologized and I showed pictures and told them how the phones were also not working. Just got back to our room after having been gone all day, and when we left, they had people cleaning rooms in our hall at like 11am. It is 5pm now and they still haven't cleaned our room today. My brother saw one of the cleaners and he was just sitting in one of the other rooms on his phone not doing anything. I hate this hotel. Terrible service, unprofessional, and extremely lazy workers. I highly recommend going elsewhere like the Marriott. I expected much better from Hilton, especially being an Honors member. The walls are also very thin. Website: https://www.hilton.com/en/hotels/dsmdihh-hilton-des-moines-downtown/?SEO_id=GMB-AMER-HH-DSMDIHH&y_source=1_OTA1MDc4My03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D

    Surety Hotel, Autograph Collection

    Surety Hotel, Autograph Collection

    (41 reviews)

    1 Star Hotel with 5 Star Staff…read more Truly perplexed on this one. As a frequent traveler, sleep is the priority when selecting a hotel. Typically higher end or signature hotels offer a premium experience, enrapturing an environment conducive to a home away from home. Not here..... Key points: 1. Before making it to the front door, propositioned to accommodate persons living on the street. 2. Parking: Be prepared to navigate the maze if you utilize the underground parking, NOT located in the same building. Regardless, you will need to walk outside after paying $32 dollars to self-park whether in the underground garage or adjacent lot exposed to the elements. 3. Temperatures outside below freezing, inside could not get the room under what I would guess is 72-75 degrees. Cranked down thermostat, which indicated 63F, but I'm here to tell you, if I'm lying on the bed uncovered and sweating, it's not 63 degrees. The super awesome front desk clerk brought new keys so I could move rooms at 11:30 PM. Yeah, the new room had the same issue. Something is up with the heating and air, don't perceive there's autonomy in room temp...... As you can see in the picture, set on 60 and claims 67. Again, I typically don't sweat at 67 degrees uncovered. 4. If you like trains, you'll love this place, they come through several times a night in between sirens from local emergency responders. 5. Wear shoes at all times. It hurts when you step on the nail head coming up through the rug. 6. Holy towels if you're a person of faith. Quite airy! In summary, if you manage to drink enough from the overpriced mini bar you might get some rest. If you just want a good place to sleep and possibly even get a complimentary bottle of water on check-in, you'll need to go anywhere else. I've traveled extensively, this is in the top 3 worst Marriott properties I've stayed at, better accommodations at any of the low-end properties. Very disappointing!!! Oh, I forgot to mention I moved rooms 3 times and each time I was told it was an 'upgrade.' Which as a Titanium Elite member it's common to receive upgrades upon arrival. All 3 rooms were exactly the same size with the only variation being where the phone was inadvertently plugged in.

    We've been to this hotel on two occasions. One to stay for a wedding celebration nearby and one to…read morecome back a few years later for the brides funeral services. While both times we visited showed two different slew of emotions, the consistent variable was the stay at the Surety. This hotel is beyond accommodating and gives a very cool vibe of old and new and is beyond successful at it. There were several of us that stayed here recently and the staff and management couldn't have been more accommodating. We had lunch one day at the restaurant and the server was accommodating as service was ending at 2p (our order was placed around 1:58p for about 6-8 of us). Later we were told by one of the GM's (Tim?) that would change as they look to remove the time constraints. Going back to (Tim - sorry if that was not your name), he came by later in the night to check on us, was courteous and offered us a free round, which some of us took him up on his offer. We'll be back in the future and do wish this location well!

    Embassy Suites by Hilton Des Moines Downtown - Guest room bath

    Embassy Suites by Hilton Des Moines Downtown

    (59 reviews)

    This is my experience and do with it what you want…read more I've always had good luck with Embassy Suites by Hilton. This place was a letdown in just about every way. Check-in was super easy as we didn't have to go to the front counter until later on in the evening to get physical cards for the other couples in our room. We got digital keys so we were able to go right up to our room and drop our things off. Before we do that, we normally take pictures of the room just in case there's incidentals or something else. With that being said, I will post pictures of my disappointment with this room. We paid over $250 a night for this room and we're staying 2 nights. The Master room had a King bed, and the second room has 2, I'm going to say double beds, they weren't Queens. There was plenty of room for clothes and what not. There was a small refrigerator along with a microwave. And of course, a coffee pot with coffee pods. There was a couple of bottles of water in the room, but at a cost of $6 if you used them. It was stated on them. The bathroom was tiny! For a room that can have 6 people in it. I wish the sink would have been outside of the toilet and shower area. The exhaust fan also didn't work in the bathroom so the humidity built up from taking a shower and some of the unpleasant odors stuck around. This room was in desperate need of updates! From the carpet being stretched out and written down, and the dusty encrusted cobwebs by the air vents on the ceiling. The tables being worn and wasn't even a chair at the desk in the king-sized bedroom. Most windows, you can open up a couple of inches, and there's a screen on them. Not these in both rooms, they were sealed and bolted shut\n Which kind of sucked in the master bedroom? Because there was no way to regulate the temperature in that room. The fitness area looked pretty decent. There was one couple in our group that did use it and didn't have any complaints. I did use the pool and I have to say, there was disappointment here too. The water itself was cloudy. I was in the five foot deep area and not able to see my feet. Also was extremely chlorinated. To the point where even with your eyes closed in the water, they still burned when you opened them out of the water. There was no shower in the pool area to rinse off before or after you swim. Their hotel bar is quaint, for lack of a better word. Be aware that they do not accept cash. So you either have to charge your room or pay with a credit card. I think the price is what you would expect to pay in a hotel.The mixed drinks were expensive, over ten dollars. But a bottle of Coor's Light was only seven dollars. Parking is right across the street in a parking garage. Dollar per hour or ten dollars per day One saving grace for this place is their complementary Happy Hour drink, and Continental breakfast. The Continental breakfast has a lot going on. You have your Toast, cereal, yogurt, scrambled eggs, sausage, French toast, (muffins, bagels, bread with a nice toaster set up) and a really good omelet station where you can get bacon! Prom was going on over the weekend we stayed, so there was a lot of underage kids there running around till late. There was an issue about 1 AM from a group of them fighting along the second and third floor balcony areas where several cops had to show up to break it up. I don't know what all came of it, I went back to sleep. I didn't interact with a lot of the staff, but the ones I did interact with were great. The bartender was hit-or-miss, but the omelet station lady was awesome. Guest services was good when we went to get keys made. Housekeeping didn't knock on the door the morning of checkout, we did online for that as well, before they entered the room. He just used his card key to come in in the morning to clean. We got to interrupted making our plans for the day.

    We stayed there, needing the 1st 2 nights due to family being in town. We then decided to stay 2…read moreextra days, for a mini "staycation" for us. We did NOT want to leave and return to the "land of responsibilities ". Our stay couldn't have been nicer. The staff are amazing, the buffet for breakfast is very lovely, and the restaurant is fantastic, affordable, and worth it, to not have to leave the hotel. The hotel is absolutely unique and beautiful on the inside, the staff are SO pleasant and they REALLY seem to to want you to have a great stay. Quiet, affordable, in the heart of all kinds of fun things, FABULOUS pool, and no matter your age, they will do all they can for your stay to be memorable. Just ask!

    Renaissance Des Moines Savery Hotel - Sitting area

    Renaissance Des Moines Savery Hotel

    (122 reviews)

    $$

    We had a cozy one-night stay at this historic hotel. My husband and I stayed here on a Friday night…read moreas we were in town for a show at the Civic Center across the street. If you're wondering, I he Civic Center is a 3 minute walk away, and the Farmers Market is within walking distance, too. We checked in a little before 4pm with no problem. Check-in is normally at 4, but I requested an earlier arrival through the Marriott Bonvoy app. The lovely and stylish employee (Miya?) who checked us in gave us a quick run down on where things were located on the main floor and then we headed to elevator and to our room on the 7th floor. Upon entering the room it felt a little humid. Noticing the thermostat was on 72, I just turned it down a little. We weren't in the room long enough to notice any issues. Those came when we were going to bed. The room was cute and the perfect size for two people. I love the bedding and pillows and the lamps on the nightstands. There was a mini fridge, Keurig and overall I liked the decor. The nightstands were a little tired. The bathroom was the size of a closet - tiny. Our sink took at least 5 minutes to drain every time we used it. I didn't like how the light switch for the bathroom was on the outside of the bathroom. We moved the toilet paper to a more accessible spot. By the time we went to bed our room was warm and we couldn't turn down the thermostat below 65. Other reviews stated that the west side of the hotel has ongoing and known a/c issues and that was the side we were on. While the view was great (we could see the Civic Center and giant see saw art installation from our window), we slept horribly. I started to resent having paid $220 for a sweaty night sleep. In addition to the hot room, we could hear our neighbor cough, talk, etc. at different points. The walls are super thin. It could have been worse, for sure. We turned on our white noise machine. The 7th floor hallway did have some popcorn on the floor on Friday night. By the time we left on Saturday it was still there. Kind of surprised me given that housekeeping had to have seen it. I requested a 12pm check-out (also through the Marriott Bonvoy app), and at about 11:30am housekeeping came to the room, knocked, and let themselves in. He quickly apologized and said he hadn't gotten the message about our late check-out. No biggie, but it might have been awkward for others. Check-out is 11am, but the signage on the interior door of the bathroom says 12pm. See photo. I'm still giving The Savery 4/5 stars because I had a nice time and love vibe and history of the hotel. All staff we encountered were very friendly. Next time though, I'd request a room on the other side of the hotel, especially during the summer months when you want to run the a/c. Also, there is a parking garage across the street for $1/hour. We opted for the parking garage and somehow got out for free on Saturday without having to redeem our ticket. Not sure if the ramps are free on Saturdays, but they were this day. The hotel offers valet parking for $35. I recommend The Savery because of the location, overall vibe, amenities (they have a restaurant/bar for dinner, separate restaurant for breakfast, and offer Starbucks drinks in the mornings all for additional $$). This is not the cheapest hotel option, but we couldn't beat the convenience from the Civic Center. It's fairly close to the Iowa Event Center, too. Recommend. Just request a room that's on the east side of the building if you're staying during the summer and bring your white noise machine or earplugs.

    It was an okay stay, nothing stood out as great. The bathrooms were tiny! If you aren't a petite…read moreperson you would have to sit sideways to use the toilet. Anyone over 6' beware! I'd assume if you were a larger person wide it would also be a challenge because of the distance to the wall on the side was also very tight. Everything else was fine it's a hotel. Rooms were good sized. Elevator doors were weirdly slow but not a big deal. Not bad for a night. Wouldn't want to be there a week.

    Des Moines Marriott Downtown - hotels - Updated May 2026

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