Some time ago, the cover plate of the fire sprinkler on the ceiling of my second floor was knocked…read moreloose and fell off. This happened because my son fell on the third floor and accidentally hit the spot where the second-floor fire sprinkler was located. I knew nothing about this kind of thing and was really worried that water would start spraying out immediately! I quickly reached out on Yelp to several licensed fire protection service providers, hoping someone could help reinstall it as soon as possible. Leon from Central Fire Protection & Services was the fastest to respond--within ten minutes! I asked Leon if he could come quickly to help me replace and install it because I had to go out the next day. Leon asked me to send him photos and a short video. After reviewing them, he reassured me that there was no need to worry, that it wasn't a big problem, and told me to just contact him again after I got home. When we returned from our trip, I contacted Leon right away. Leon patiently and thoroughly guided me online on how to choose the correct new cover plate, how to purchase it, and explained that once I received the parts, I could actually install it myself. Even after receiving the new part, I still insisted on having Leon come install it, since I'm not a professional. But Leon kindly and carefully walked me through the installation step by step. Finally, with Leon's help, I successfully installed the new cover plate! I was so happy--not just because Leon provided all this guidance for free and never tried to take advantage of me, but also because through Leon, I learned something new myself. Now, with immense gratitude, I'm writing this review to give Leon the highest praise for his professionalism, honesty, dedication, and his willingness to go above and beyond. I recommend Leon to all my friends. I myself work in professional consulting, and Leon's values completely align with mine: not putting profit first, but putting truly helping others first! It's because of people like Leon that our world becomes a better place. (Oh, and even when I insisted that Leon give me a quote earlier, the service price he offered was extremely reasonable.) Thank you, Leon!

I needed a 5 year inspection for a commercial warehouse, Leon was responsive and very professional…read morein his approach, something sorely lacking now and refreshing to encounter. He had to interact with my tenant, I did not need to be there, payment was easy. If you need anything done with sprinklers, I would strongly recommend him.

Excellent service,very helpful, Very knowledgeable staff, kind and helped us out, ask for kenny…read morecheers chef wahjeewah

I have a couple of very old home fire extinguishers that needed to be serviced or replaced. I was…read morenot sure if they worked with residential and over the counter but I had a very helpful phone conversation and bought two new ones. Highly recommend them!

Had asked San Jose Fire Protection for a quote on refill + certificate on one fire extinguisher…read more Quote was very promptly provided which was better than quote from big company. Technician arrived and figured out fire extinguisher cannot be determined. At that any point, The technician could have asked for more money. Instead, they provided fire extinguisher from their own inventory + certificate and still did not ask anything extra!! Very rare to see in today's business environment! Thank you San Jose Fire Protection. Will be happy to to do business again!

I'm happy with quick service, Manny is very helpful! Please come to find him to looking for servicesread more

I can't say enough good things about Aura Fire Safety and their customer service. Our restaurant…read morerecently had an ANSUL emergency, and they immediately told me they would send a technician out to inspect it. Luckily, they were already working on another project right down the block, so they arrived very quickly. Kim, who was my main point of contact, kept me updated the entire time -- from quotes to procedures and next steps. From this experience alone, I can tell they truly care about their customers and provide a very personal touch, which is rare these days. Thank you to Kim, Ben (owner), and the entire crew. You guys are awesome!

Yes, you did lower the price after seeing that my system only had two sprinklers. But then you…read morecharged me double that amount to replace those same two sprinklers heads and screw in two new ones. You're calling that "emergency repairs"? Again, you told me it was required for compliance -- which is misleading. As I tried to explain to you over the phone, my insurance requirements state that a qualified individual or company must inspect the automatic sprinkler system at least annually, and in accordance with local Fire Marshal requirements, to ensure the integrity of the system. That's it -- no mention of spare parts or emergency repairs for a two-sprinkler system. From what I understand, San Francisco follows NFPA 13 and NFPA 25, which require a spare sprinkler head box only when a system has more than 20 or up to 300 heads, depending on the standard. For systems under 300 heads, the requirement is typically a minimum of six spare heads -- and none of that applies to a system with just two sprinklers. I'm really disappointed that you tried to spin it this way and push unnecessary charges by misrepresenting what's actually required.

I would actually give 0 stars if possible. We had a contract…read morewith him to install our fire sprinklers. We sent him the plan and paid the deposit. We never heard back from him since the day we paid. He doesn't answer our calls. Outright waste of money!

These guys are really helpful…read more I needed to replace couple of my sprinklers and even though I did not sign up with them, They understood my issue and gave a great feedback. They definitely seemed reasonable from price point. Thank you for your help!!

Called their customer service number and left message. They didn't bother to callback to listen to…read moremy issue. Poor service and they write false report on the inspection report. Their only interest is getting contracts and collecting money.

Cintas Fire Protection came out in 2021 during the pandemic to do their inspections at our gated…read morecommunity ran by the COMMUNIST CID MANAGEMENT. In March 2022 many homeowners got these ridiculous high bills from the CROOKS FROM CID MANAGEMENT for $345 to $3000 stating that when CINTAS came out in 2021 many sprinkler systems were painted over or didn't pass CINTAS FIRE INSPECTION. Many homeowners are FURIOUS! Some of the homeowners didn't even own their property in 2021 and are still being forced to pay. If you had more than 1 sprinkler system that was not in compliance you got a bill accordingly up to $3k. Many homeowners are getting together to hire their own inspectors and are not going to be bullied by the corrupt CID MANAGEMENT and CINTAS FIRE IINSPECTION. The parts for repair are on Amazon for $15 but CINTAS is charging $345 to come back out and "repair". Is CID MANAGENENT and CINTAS working together to price gougebecause they have a contract together against the innocent homeowners? Yes I think so! Shame on you CINTAS and CID MANAGEMENT!!!!!

Great experience working with this fire protection company. The team was professional, responsive,…read moreand very knowledgeable. They showed up on time, completed the work efficiently, and made sure everything was up to code and properly tested. The whole process was smooth from start to finish, and they made sure all inspections were handled without any issues. Highly recommend them for reliable and quality fire protection services.

Fast service, highly recommended. I had fire inspection done. Will use them again. Thx Shahin!read more

The Protection Plus team goes above and beyond to support their clients! As the COO of our Group, I…read moreappreciate the fact that they just get work done with limited direction/micro-management. Patrick, Marc and David have been supporting us since day #1 in office #1 back in 2006 (Darrin has been added to that team in recent years)! Since then, we've grown to over 12 locations throughout the Bay Area. They always jump in, advise, execute, respond and support with our door, alarm, video security, etc needs. In one of the brand new buildings we recently moved into, they stepped up and saved the day (for us, the contractor, the building owner, etc) on timely needs in order to gain occupancy for the building (not something they had to do ... they just saw a need and stepped in). We are thankful for their support and highly recommend them!

You can count on 24/7 coverage, along with high level of quality and accuracy for your security…read moreneeds with Protection Plus Security Services. I have enjoyed over 14 years service for our Access and CCTV systems and would highly recommend giving them a call for your future security requirements.

Jaydon came by and fixed an issue we had at no cost because it was fast, when we had originally…read moretalked about a much more expensive rate. Was blown away. I am not sure about some of the other reviews here but I would say if you get Jaydon you are going to have amazing service.

When we had to replace our building's sprinkler inspectors, J&C was recommended to us by the former…read morevendor. Our building failed the inspection and j&c told us we needed over $8000 of upgrades. When we asked how this was possible given we'd always passed - they confirmed that new regulations required this. We asked if we were grandfathered in and told no. Twice - the people who showed up on make the repairs didn't have the appropriate skills to do Sheetrock work. At the 2nd one the workers were told by the main office to "just be careful". Thankfully we told them to leave and then scheduled a new company to come reinspect the building. Turns out the new inspection (which cost more up front) passed entirely with no additional work required. Don't make our mistake. We wasted several hundred dollars and months with J&C. I'm thankful that they never managed to send a qualified Sheetrock person or we would have paid them thousands for unnecessary work.