Guys there seem to be overall genuine, honest, hard working gentlemen. Their prices are very respectable too. I would highly recommend them in that aspect.
My only issue is how little they valued customer service, during a recent mishap. They put aftermarket rims/tires on my brand new 2017 Silverado; the wheels required 2 valve stems, one in the typical exterior spot, as well as interior of the wheel/lip (they had not heard of such, as neither had I).Keep in mind, I live about two miles from the shop, literally. From the time I left the shop, in between home, my right rear tire went completely flat. Sat on the side of the road for over two hours, until I could get a ride to Autozone to get a slim socket to change the tire. Changed that tire, only for my driver rear tire to go completely flat on the way home. Luckily, It happened right before I got to my driveway. The back left tire was extremely hot, and sitting on the rim. Got a floor jack, to get the weight off the rim/tire. Went back to Supreme Lube the following morning, and no one really seemed too concerned. However, they did send one employee to my house, that assisted in helping me get the stock wheels back on (kudos to him). Then, go to Discount Tire in Raleigh where I bought my tires; the staff tells me the left rear tire's sidewall was bubbled, and is trashed (after they tested the bead). I follow up by going back to Supreme Lube, to let them know one of the tires is now junk ($290 Cooper STT Pro). I ask for my money back, or a new tire, and staff basically said it "wasn't their problem." Really? I didn't put the tires on...you did. Because a job wasn't done correctly, I'm out of over $400, plus the hours wasted on the side of the road, and running back and forth for tools. If you don't feel comfortable doing a job, refuse it. My fiance and I have come to this place for quite some time, for every minor maintenance I've needed. People make mistakes, but it's all about how you follow up to them. One of the gentlemen at the shop offered me $100, which is the only reason I'm leaving 2 stars instead of 1. That helps, but when you're talking $136 in labor that went bad, plus nearly $300 for a new tire....it only does so much.
Business owners should take pride in their work, and own up in their wrong-doings, and do what it takes to make it right. Didn't happen here. I never leave negative reviews for places, but for how nonchalant/unprofessionally this played out...I felt I had to.. I simply expected more from these guys. read more