Went in to get a gold chain fixed one link. Was told be $208 yes $208 lol. Need less to say I…read moredeclined and left shaking my head .

I took my Diamond in that I had sized at a different jeweler. Not a very nice job. Very poor…read moreworkmanship. The lady that helped me ,Deb, at kreiger jewelers was surprised at how bad it was. They repaired it to the way it looked years ago. Beautiful job. So very happy with the results. Thank you Krieger jewelers for the beautiful work.

The staff at Tennie's was friendly and very helpful. They did an excellent job resizing our wedding…read morerings and made them look brand new. We had a great experience with this business and will return!

AMY KOPISCHKE in the Oshkosh store is great! Very knowledgeable when it came to the details of two…read moretone, gold carrots and diamond grades. She was instrumental in closing this deal and meeting my needs. I travel all over America and had been looking at jewlers from California to Indianapolis. I had been collecting photos of the Rings that where the "Contenders" and one the top Contenders was found in Oshkosh at Tennies. This ring is beautiful and with excellent craftsmanship... however I didn't buy. I kept traveling and couldn't shake the feeling that the ring I wanted was in Oshkosh. Amy not only worked with me over the phone some time later but ultimately was able to cut me an excellent deal and ship my ring to my location in under a week with custom engravings and excellent presentation( much thank you to the Appleton store for that!) Over all -As high of quality as the jewlers in Chicago,LA , Pheonix, Indianapolis - about a 1k savings. - excellent customer service and kept their word with shipping and time lines - Amy was an all star - very happy with ring

Rummeles Jewelry and "Mr. Rolex" delivered truly best-in-class customer service…read more Growing up in this blue-collar town, I never imagined I would one day own a Rolex. When the time finally came and I was ready to make that investment, there was no question where I was going -- straight to David, the absolute godfather of sourcing unique and hard-to-find models. He exceeded every expectation. From the first conversation to the final handshake, the experience was personal, professional, and memorable. David not only secured my Rolex Sky-Dweller masterpiece, but he also took the time to walk me through every feature with care and precision. The attention to detail and genuine excitement for his clients is unmatched. And yes -- celebrating the moment with a well-earned beer afterward made it even more special. I couldn't be more proud or grateful for the experience. If you're considering a fine timepiece and want white-glove treatment with hometown integrity, Rummeles is the only place to go. Highly recommend.

Adjustment of Citizen watch band. Helped immediately…read more Very professional/polite. Adjustment done quickly and proficiently. Didn't pressure (soft suggestion only) to make purchase of additional jewelry items....which probably will bring me back to purchase jewelry as holiday gift. Only thing I didn't like was the pawn store...buzz in...vibe front door....this town has no idea what crime is....which unfortunately exaggerates the "needs" to combat the "what if's" of a high end jewelry heist across the street from the POLICE STATION....come on. Keep it classy.

Wonderful experience. Did a ring re-do and turned out beautiful!!…read moreExplained all my options and clearly before getting ring repaired. Everyone was very kind and knowledgeable. My ring has never looked better!!

Would like to be able to tell you about this business but they never answer their phone.read more

Brought my watch in for service and got it back with more problems than it had in the first place…read more I had to return to the store twice to fix issues before giving up on the store completely. No attention to detail, and no pride in their work. Save yourself some grief and take your watch anywhere else.

I recently went to a local Jewelry store to have my watch repaired and was informed that they were…read moreunable to fix my "off brand" watch and referred me to Miller Clock Service. I went hoping that they were going to be able to help me with my watch. I didn't have high hopes but Boy was I WRONG!!! Not only were they able to help repair the watch, they did it BEFORE the estimated time!!! The price was EXACTLY what was quoted and I even received a call saying that it was ready. In these times you just DON'T expect service like that!! Overall I was THOROUGHLY Impressed with BOTH the store and the service that I received!!! Yes, I DO have a NEW Jewelry store !!! Thank you again Miller Clock Service & Sales. You have made one customer EXTREMELY Happy!!! Gif Bless!!

I needed my ring resized and I originally went to the mall and stopped at a few chain stores (big…read moremistake), the employees were so rude. I decided to take my business to this small business and I was pleasantly surprised. The employees here are SO kind and helpful. I really appreciated how they made me feel comfortable because I was nervous walking into a jewelry store to begin with because I am young and I don't have a lot of experience with jewelry. I was given the option to pay a little bit extra to have my ring done sooner and my ring was done within hours! I will definitely be back for any of my jewelry needs in the future! Please don't waste your time at Kay, Zales, Jared, etc. this place is wonderful!

I went there because I needed to replace just the clasp for a watchband. The young lady who helped…read moreme didn't try to pressure me into buying anything, and she gave great service at a great price. I highly recommend that you try them out!

Richard's is a true gem of a jewelry store, located in quaint little Kaukauna, near Appleton, WI…read more Recently voted "Best of the Valley", Richard's offers a wide selection of jewelry, loose stones, engagment and wedding rings, and watches. You cannot beat personalized service by Richard himself as well as competitive prices, warranties, and repairs. If you are ever driving through town, be sure to stop at Richard's...tell him Jennifer sent you!!!

Richards Jewelers is the best small town jeweler. He went above and beyond for my son to get his…read moregirlfriend her engagement ring after hours this weekend just so he could propose to her on mothers day. He stands behind all of his jewelry no matter what it is. He will always be our jeweler from here on out. If you are looking for that special piece of jewelry look no further Richards is the best.

I had the most wonderful experience picking up my jewelry today. From start to finish, the entire…read moreprocess felt thoughtful, professional, and genuinely welcoming. The staff made me feel valued and never rushed, and they took the time to walk me through each piece carefully. The craftsmanship is stunning -- every detail is exactly what I hoped for (if not better). You can truly tell they take pride in the quality of their work and the stones they select. Purchasing fine jewelry should feel special, and they absolutely delivered. I left feeling excited, confident, and already planning my next visit. Highly recommend!

We are currently talking to Katherine on hold, listening to her tell another employee that my wife…read moremade her so mad she wants to punch her. What did she do to deserve that customer service? My wife asked for an itemized receipt to explain additional newly added costs, they refused, then she asked for a refund, they refused. Katherine got aggravated and demeaning when asked to see my wife's point of view, and they went back and forth. No one yelled and nothing personal or rude was said. Katherine then agreed to a refund, put us on hold and went around the office telling people my wife was mean and screaming (she wasn't). I don't know if Katherine knew she was on speaker phone but we started recording because she was misrepresenting what happened. But then Katherine vented to a co-worker and threatened to punch my wife. We have it on recording in case of legal needs, but you might want to know the employees at this business are this unstable when asked for itemized invoices. I'm sure she made a mistake and was just defensive, but the way she emotionally escalated this was really inappropriate and then threatening. Not sure if they know they still have us on hold but now Katherine is talking to Bob in the background.

Griffin Angell helped me tremendously!! he understood and assured me that I was getting exactly…read morewhat I was asking for. He's very knowledgeable and informative. I recommend anyone who wants a specific ring/look to ask for Griffin.

They did a fantastic job! They fixed my necklace and revamped the white gold on my wedding ring for…read morehalf the price of the other jeweler's. My necklace looks like new and my wedding ring looks like the day it went on my finger! Thank you for the great work, at a wonderful price!

Little over priced but ok. Owner is a bit arrogant. I was pulling in and he was trying to park his…read morecar and taking up the entire lot, like he owned the place. Lol. He does, but hey we pay for it. Service was mediocre at best. Being from out of town, I don't recommend as I been many places and you can get better pricing and service elsewhere.

The owners are very nice and informative! Very classy and have the customer first mentality.read more