BUYER BEWARE. I am in the habit of looking at reviews and figure that a few bad reviews as long as there are good reviews are probably ok as people are more likely to post about a bad experience. Our goal was to buy a ring from a locally owned retailer to help support a local business, for superior quality of the ring, and to have a company that will stand behind their work.
We purchased a ring in Aug 2016. We had gone to other locally owned jewelers and Kriegers is where we found a ring that my wife liked. We had it sized to what they recommend. Found out after wearing it for a week that the sizing was too big, so had it sized down to a size that was perfect for my wife.
A few weeks before the wedding in July 2017, we have the ring and band soldered together at which point they recommend sizing it up because of the added thickness to get it over the knuckle. Since they are the experts, my wife agreed to this.
Move forward to Aug 11, 2017, the start of our main problem. We go into the store to have my wife's ring downsized to the size it was before the band was soldered on. We are told that it will be about a week when it will be done and they charge us $72. We followed up on Aug 17 and were told that it should be done by Aug 23.
On Aug 18, we received a voicemail saying that they looked at the ring today and found that 8 of the 12 prongs holding the diamonds on the ring were in poor shape and required $140 more in additional services to build up these prongs. They asked that we contact them to let them know if they should go ahead and complete this work while they had the ring.
After listening to this voicemail, we were shocked and immediately drove to the store. We explained that we had only had the ring for a year, not to mention the fact that Krieger Jewelers worked on the ring two months earlier to have the band and engagement ring soldered together and no concerns like this were brought up at that time, so we were surprised that suddenly the ring required such repair work. The person wearing the ring works a desk job and is not hard on her jewelry. The employee stated that she was not aware that the ring was so new and agreed with us that it was odd that such repair work needed to be done on a ring of this age. She told us she wanted to talk to the goldsmith further about this, and at that point went to a back room where we could see her talking to another man. When she came back, she informed us that Krieger Jewelers will treat this as a warranty issue due to us only having had the ring for barely a year and will do the repairs at no additional charge to us. We discussed the sizing of the ring again, and before leaving the store that night, the associate had told us multiple times that the additional prong work will be done at no charge, in addition to completing the original service of resizing the ring which we had requested and paid for one week prior. We were told that the ring would be ready by noon on Aug 25 instead of the original date of the 23rd we were originally promised at the time we paid for the resizing. At this point, we thought everything was taken care of and the next call would be to say the ring was ready to be picked up.
On Aug 19, we received a voicemail from a manager named Deb asking us to call them back regarding the ring. We called and spoke with Deb. Deb was immediately aggressive and stated that it was our fault that the ring required service on the prongs, criticized our choice to resize the ring, and that they will not do the repair work at no charge because they are losing money on this. We questioned why we were told otherwise just the night before, and Deb told us that this employee never said the work would be done at no charge. This makes no sense as to why she would call us if we had already come to an agreement the night before with the next call supposed to be that the ring is ready.
Deb said that the best they could do would be to split the difference on the prong repair work. We were shocked that Deb was telling us that everything we were told the night before was void. Because of this, we were concerned what the state of the ring would be when we get it back. We asked them to cancel all work on the ring and asked for a refund since no service was performed and dates originally promised were changed but Deb refused to issue a refund.
In the end we are out this $72, but the least I can do is give back $72 worth of bad reviews for the frustration.
If you choose to buy from this store, expect them to not honor the quality of their work. We will not be back. Both of our mothers have had their rings for 30+ years without issues and have not removed their rings from their hand for over 15 years so it seems odd that a ring bought within 1 year needs so much work so I question the original quality. It is sad to see a manager that blames the customer and won't honor what an employee says. Good Luck to all out there. read more
