This is a review for the Superstore "Click and Collect" service with pickup from the Spruce Grove Superstore location. Basically, on https://shop.superstore.ca/ you can place a grocery order, and pay $3-5 (usually $3 unless you want pickup between 5-7pm) for the store to gather things for you and bring them out to your car (with free bags)! You usually have to place an order 4 hours before the pickup window, so this can't be done last-minute. But for $3 it saves a lot of time once you get a regular order going! We've used this service with decent results collecting at other locations, but this one was subpar.
Well, at least I received the correct items. And the order was available on time within the pickup window.
I was highly disappointed with the selection that was given to us with this order, which had not been a problem with pickup at other locations. Several of the bananas were mushy, bruised and rotten. The ground beef and club size pack of chicken both expired ONE DAY after the order date. The box of taco shells was open (at least the package was sealed inside, but the outer box was open). The chicken ended up being $10 more than what was quoted online (which I guess isn't their fault if they don't have smaller trays, but the online prices could reflect that).
I guess whoever gathered our order thought they could pawn off their older produce on their click and collect customers who won't be checking these things when picking up. Sorry, won't be using this location for this service again. read more