On Wednesday we decided to test the online ordering and thought that we were going to be lucky and receive all the groceries that we actually had wanted. We chose no substitutions because for our organic choices we didn't want anything replacing with regular products. Sadly the day comes for our pick up time...Saturday 2-4 pm. The girl brings the cart out. Puts 3 small bags in the trunk. I look through the items in the three small bags. Milk , orange juice , clamato, baby wipes and you can see how this is going. No paper towels which we ordered. No frozen vegetables or flour. The girl said it was the complete order. My wife asks about all the other items. The response was this...those items go fast so we don't have them. Now don't you think it would be decent to at least let people know this? Perhaps a phone call or an email?! You asked for this information after all. Even if the girl could've told us this as she put the groceries in the trunk, I wouldn't be so angry but nope; not a word! This is the day before Easter! How easy do you think it would be to locate these items now.
I had high hopes for the online shopping. This store failed miserably! They don't start the order until moments before your time to pick it up. Non perishable foods could've been picked on Wednesday when we ordered, perhaps at the very least you could communicate that the order you want can't be fully fulfilled. Again not a word. Will we do online ordering again? Hard to say, at this time it will be a hard no! read more