Their itemized bill seemed fair and reasonable and they were quick to service my car. So far so…read moregood.

After I confirmed with you in your store what I wanted to do with my car maintenance, you still…read moresaid it is about $200. Additional, when I returned home to check the receipt, I was charged labor fee $102. The whole maintenance work lasted 1.5 hours, and you clearly told me your labor fee is $45/hour. Now you tell me why you charged me $102 for 1.5 hours? I am going back to your store to get my money back! The most important thing for business is honesty! Otherwise nobody will be back!

After 8 years of safe driving, I was in my first collision...with a stationary, yellow pole in a…read moreparkade. The aftermath was a big yellow reminder of my own stupidity; it also appeared to have scratched down to the metal. I came in for a verbal estimate for the repair; it was quite high as I expected it to be. The guy who gave me the estimate asked how important the repair was. When I told him I was worried about rust, he informed me that the scratched piece was in fact plastic so there was no risk of rust. He then offered to do a quick coverup right there and then for free! It was done in less than 30 minutes and you can't even tell where it happened! This was a very rare experience for me and since they wouldn't take any money, the least I can do is share this positive experience! Hopefully I won't have to come back for auto body repairs but with crazy yellow parkade poles out there hitting drivers at random, I probably will and I'll definitely come back here. They seem like an honest business.

Someone scraped by our car and pulled the side of the front bumper out about an inch. We couldn't…read morepush it back in so we took it to Craftsman Collision Richmond and a technician (unfortunately I didn't get his name, but it was on Monday, September 16 at 2pm) fixed it in less than 5 minutes, got rid of the blue paint the other car had left on ours, and wouldn't accept any payment! He was so very nice and competent, and I definitely know where I'll go if I need a body shop in the future. Very highly recommended.

Highly recommend Chris at Precision Dent Repair to fix paintless car dents. Excellent repair and…read moreoutstanding pricing. Very personable, easy to deal with.

Wow where do I start? I met Chris back in 2009 ish, it could be earlier. One day I was at the…read moreRichmond auto mall having my car serviced and noticed a guy working on a dent in a lot near by. I asked if he can work on my car. He's done my Honda Civic Sir and Accord v6 coupe. Since then I've owned a few more cars and I've been lucky I haven't received any dings. Until now. Fast forward to 2025. I own a 2019 black Rav4 Trail now. All my previous cars were black as well. If anyone is an owner of a black car, they know very well that you can see a lot of imperfections easily and your contact washes have to be very delicate. I am the kinda ocd car guy growing up. Yes, that kinda guy who would wash his car in the rain if a bird landed multiple bombs on the paint. I've kept Chris's number and this man has been consistently busy. He booked me a week in advance after I sent him the photos of the damage. Some international student on an electric scooter was riding careless and nicked/dent my parked car ‍. Chris is a real friendly guy. He's straight up and honest. His quotes are very reasonable. Obviously the prices are not like before. It's been almost 20 years. But what I can say is I rather support a local business than a corporate entity at this point. I didn't want a record of claim on the vehicle. The option of dent repair makes more sense. I basically dropped off my car by 11am and got a call back by 1:50pm. There's no way you can get your car back on the same day with icbc. On the same day before date night, on a Friday afternoon. I was extremely surprised Chris raised the bar and fixed the paint as well. I wasn't expecting the paint to be fixed. The results looked like the damage never happened. I was so impressed with his standards being so high. Amazing craftsmanship. If you can relate with growing up in poverty , you learn about how to take care of things that you own in life. Maintain your property, vehicles, watches, sneakers, suits, anything you appreciate. It's gut wrenching when you're always so careful then all of a sudden you get dinged and it's by others. Very mentally frustrating. When I picked up my car I was so happy. Now keep in mind I haven't washed my car in 2 weeks because of all the rain storms we received. That damaged area looked practically brand new. Chris made it happen. But it wasn't over. If I wanted to really see his craft I needed to do a contact wash. I took the car home. Did a wash. As expected Chris's work is legit as usual. I took pics and videos on different positions for you to view. It's clean work. All I had to do was apply a Si-o2 protection spray for now to match the hydrophobic beading with the ceramic coated car. I was due for an overhaul ceramic renewal this coming summer anyhow. Chris. You're a great person to do business with. Thank you so much as usual. I appreciate your craft. I wish you well and I wish you many happy moments. Since the time back at the auto mall I've always given your contact number out to friends and family. They all have been so impressed as well. This world needs more people like Chris. Until the next door ding. Take care of yourself old friend. Cheers Eddy

I stumbled upon Otto Auto while searching for a place that sells the windscreen wipers for my car…read more As other reviewers have already mentioned, Otto Auto is a family business with superb customer focus and service delivery. Being somewhat a car enthusiast, they listened and answered all my inquiries, explained all my options, and I was so impressed by them that I ended up purchasing and getting HIDs installed when I only wanted to replace my wipers to begin with! Their service charge is more than reasonable, and I am so glad to have found an auto shop that truly cares!

These people are truly unhinged. The owner himself called to yell at me and make childish personal…read moreinsults when I complained that I have been waiting over a week to get their quote while they hold on to a part of my car.

I can't say enough good about these guys! I am a small…read morebusiness owner and one of my vans was broken into. Luckily not much was taken but the damage to the driver door made it impossible for me to safely leave the van parked outside overnight. I was freaking out a bit because my work schedule the week of the break-in was so crazy, I wasn't sure how I could make time to deal with it. I called the guys at Boyd(I dealt with Robin) and he helped me figure out a way to get the van to them quick and easy, with little to no disruption to my schedule. That to me is worth its weight in gold. The repairs were done within a few days and they even took the time repair something else within the cabin that wasn't covered under ICBC(a small task to them but would have been much more difficult for me to try and repair). Break/ins happen, and it sucks, but when you've got guys like these on your side it sucks much less:)

I have used Boyd for collision repairs three times over many years. Always great service and…read moreexcellent work. My most recent visit they suggested that I get a paint pen from the dealer to match the car's paint, and they did an amazing job at concealing a few minor scrapes for me (no added charge beyond the ICBC deducible for the collision repair). They are efficient and give attention to detail. I would not go anywhere else in Vancouver for collision repair--but hope I have no future need for such!

There's only 1 reason to be in this establishment as a customer, and that is if one's vehicle was…read moreinvolved in a collision. Not sure if this location works on other makes, but they do a lot of business with the Mercedes-Benz Collision Centre next door. The staff were very friendly and courteous, and took the time to go around with me for the walkaround. Both picking up and dropping the off the vehicle were quick and painless. The vehicle I rented wasn't in pristine condition, but it was a rental after all. Definitely wouldn't mind renting from them again.

I brought my 2024 BMW X5 in for some paint work after someone scraped my front quarter panel in a…read moreparking lot. Number one Collision, and in particular their general manager, Billy could not have been more accommodating and professional. They arranged for my rental car and handled everything expertly. I highly recommend them. Their expertise with these high-tech new vehicles is invaluable.

I was so impressed with their professional and courteous and helpful service. Their repair work was…read moreexceptional and Jeremy was very helpful with some mechanical issues.

This is the most helpful auto shop I've ever been to. Every time I've been there the car is fixed…read morefast and to the highest caliber. The staff are all friendly and extremely helpful! They also have very fair pricing on their services. I'll be recommending Marine Drive Collision to all of my family and friends looking for an incredible auto body shop!

I am driving a bmw and called my local dealer to figure out were to bring my car…read more They suggested someone else so I called around. Car collusion was from the beginning super helpful and I ended up bringing my car to the cambie/marine drive location - the next day! They were really helpful from the beginning,organized me a new lug nut set for half the price than the bmw dealer and not just that they kept me informed all the time what was going on with my car , the rental car from craftsman ,was also brand new! I got my car detailed back and they polished my little marks out of the car,without me even asking ,) I won't go with anything to my local dealer anymore. So honest and nice customer service! Way to go team.

Great customer service. Let me extend loaner car because ICBC didn't process current info.read more