After doing extensive on-line searches (many of them) for a cargo basket to fit my travel trailer, I decided to visit Superior to see if someone local had what I needed. You're never quite sure if your on-line purchase is going to work in such a situation due to constraints with where the hitch and spare tire are located. So local expertise is always a good thing. I walked in asking if they made//sold cargo baskets. "No we don't. You'll probably have to buy that on-line." I explained to them (woman and man) that I had been on-line a full day and knew what I needed but was trying to buy local. The man (gray beard, mid 40s) kept interrupting me by spouting off on-line retailer names. "Grainger, Walmart, Auto Zone, Northern Tools......" I broke in to re-iterate that I was past all that. I knew what I wanted but at this point was looking for it local. He began repeating what he had just said, an obvious attempt to overwhelm me with his "superior" knowledge. He was also telling me without saying it directly to leave him or them alone. Run along little boy, you're bothering me, type thing. Meanwhile, the lady was talking to me too, but much more subdued and nice. She was also telling me things I already knew, such as cargo basket makers (Reese, Curt, etrailer, etc.) but without being loud and obnoxious like the guy. They didn't have what I needed. He wanted me to know it quickly and emphatically so I would leave. On the other hand she was genuinely trying to help. Guy did not need to be waiting on customers. read more
