Superior Service Electric Birmingham AL review
I recently used Superior Service Electric following a lightning strike at our home. It was a stressful situation to begin with, and while the technician himself was a very nice young man and appeared knowledgeable, the overall customer experience was disappointing.
As the work progressed, additional issues related to the lightning strike were identified (including several GFCIs that needed replacement). However, each time something new was found, I was asked to stop and sign another authorization form before the work could continue. By the end of the visit, the invoice exceeded $2,500. In a situation like this, it would have been far less stressful if the technician had simply explained the full scope of the needed repairs and completed the work rather than repeatedly interrupting the process for additional signatures.
What surprised me most was at the end of the service call, when I was presented with a tipping screen that started at 18%. I have never experienced that with an electrical or home repair company. Although I was told I could select a lower amount, it created an uncomfortable sense of pressure after an already expensive repair visit.
Again, I want to emphasize that this is more a reflection of company policy and process than the technician personally, who was courteous throughout the visit. Unfortunately, because of the overall experience, I do not plan to use this company again. read more
