Friendly, Knowledgeable, fast and very efficient. No mess,…read moreno fuss, repair was quickly resolved

Made appointment, showed up on time. Professional. DW DOA…read more Service call was very reasonable. Parts made us shop for new unit. Would hire again.

Quick to respond and come out. Very professional and respectful. Process seemed reasonableread more

So fast and I have to say, reasonable rates. Two visits is all it took to diagnose and then repair…read moremy oven issues within 28 hours from filling out the request online to having a fully functioning oven. Incredible. Clean, competent and knowledgeable. That's all I need. George was great!

Great service. Great selection. High end reconditioned appliance was available the day i needed it…read more Definitely my go to in Covington.

The technician that came to my house was named Israel. He was top notch. He made us feel at ease…read more He quickly annualized the problem and explained what needed to happen to repair the refrigerator. He came back today with the parts and repaired the refrigerator. He checked it several times and cleaned up before he left. He was the ultimate professional. Thank you for sending him to our home. T Hill Major, US Army Retired

I have contacted Alcovy Appliance Solutions on several occasions for various appliance issues, and…read moreI have been extremely pleased with the repairs each time. David Rice is highly skilled and knowledgeable, as well as being very professional and personable. He responds to calls, schedules appointments, and completes repairs in a timely manner. In addition, I have found his work to be very reasonably-priced. Most impressive is David's obvious personal commitment to going above and beyond expectations in order to ensure customer satisfaction. I highly recommend the services provided by David Rice at Alcovy Appliance Solutions.

David has the best customer service! Communication is top notch with a timely response. Very…read morereasonable pricing as well!

Joseph came to my house dismantled my dryer and said he would order the part and requested a…read moredeposit of $100 for the part and a deposit on the labor. That was two weeks ago and he responded a week ago after I messaged him he said the part was coming from the manufacturer I have messaged him daily since with no response. I put in a cash app request for my money back and it remains pending. He gave a Google voice number and he doesn't receive calls from I found another number on the pdf invoice and once again no response. I will be taking legal action. His rating is a 0.

Joey arrived at my home late to assess my refrigerator's dispenser inability to produce water. He…read morestayed for two hours discussing possible solutions for my repair and he removed ice under my refrigerator causing leakage. I paid $75 for diagnostic and ice removal. He stated that he would order the necessary part to fix my water dispenser problem, contact me when the part arrived, and schedule a repair. However, I never heard from Joey again! Thankfully, I didn't pay for the part in advance! Please be advised this can happen to you if you choose to hire Joey!

We had a good experience with Wyley!…read more Our gas oven stopped igniting which was a big problem for me since I cook and bake a significant amount. More concerningly, it was still releasing gas! That's a big fire hazard so we needed it rectified immediately. I called a few places and didn't get much response. It's tough when you live in a more rural area because your options are much more limited than in the suburbs. When I called Coyote Appliance Repair, Wyley answered the phone with such a friendly tone that I knew we were in good hands. He arrived to our house right on time and troubleshooted the issue immediately. He had our oven repaired in less than 30 minutes. Wyley let my husband watch the repair so that he'd know what to do if it ever happened again, and he even referred us to an electrician when we mentioned another problem we were having with a light fixture. He also gave us a handy dandy little fridge magnet with his contact info in case we had any problems with other appliances!

Our 1 1/2 yr old Coyote outdoor refrigerator recently stopped working. After contacting customer…read moreservice and troubleshooting a few areas they had us fill out paperwork to review. Within a week they said they were sending a NEW refrigerator and would like us to return the one we had for them to inspect as it should not have gone out. Warranty was past, we didn't ask for a new one, only for repair of the one we had. It's refreshing to see a company stand by their product! I'd give them 10 stars if I could!!

Tracy Stephens came by to fix my dryer this week. He arrived early (after calling first to see if…read moreit was ok), and was able to repair my dryer in an hour. Tracy was very polite, professional and did great work at a great price. I highly recommend him!

Tracy came in to check out my dishwasher Monday. Ordered the part and was back 2 days later to fix…read moreit. He was super punctual,didn't mind my dog snooping around his work space, got the job done with a great attitude; he's very personable. Definitely recommend.

Do not use this Man. Douglas K. Monroe came to my home to install a garbage disposal. I have a…read morewritten report from a real professional who advised me that the garbage disposal installed was either after marking or used. Mr. Monroe supplied the warranty company Armis and the company he worked through TARP with a picture and receipt of a garbage disposal however it is not the one he installed in my home. After installing the garbage disposal in my house it leaked water onto my floors I had to use mops and large wash towels I got the water from under my cabinet, I called him and he came immediately, I recorded the entire conversation with him from the time he walked into my doors. He advised me the garbage disposal was installed incorrectly and he had to get a part from Lowe's to correct it and would charge me $70.00 to install. Keep in mind he just installed this disposal the day before. After he left I called an appliance professional that I know and told him what Mr. Douglas Monroe had told me. I added him on a 3-way call with Mr. Monroe and recorded the entire conversation. After Jamar spoke with Mr. MOnroe and let him know that what he was telling me was BS Mr. Monroe agreed to come back with the part he purchased from Lowes and install it for free. He came back to my home and installed the part. I have this recorded and I have the receipt that he got from LOWES with his debit card number on it. He is such a Liar. From November 1 until I noticed water on my floors on November 15, his fix had been leaking under my sink and I had to call another company called Mr. V's Appliance to fix the leak. The technician name PETER that came out advised me the garbage disposal was used and could not be fixed and that I would need a new garbage disposal. I have this conversation recorded also. This technician advised my Warranty company that the garbage disposal was used and could not be fixed and they agreed to purchase a new garbage and pay for this company to install which they did. This leak caused the plywood under my sink to buckle. The technician from Mr. V's advised me that the company should have insurance that would repair my plywood since it was caused by the leak from Douglas Monroe however Tarp The appliance professional company that contracts Mr. Monroe advised me that Mr. Monroe told them a different lie. Do not use this Man. He is substandard. He has a bullying personality. I am going to write this review on every source that I can. DO NOT USE THIS LYING, INEFFICIENT man, he will mess up your job and lie to get more money out of you. I have every call with the warranty company recorded also with his company tarp. I have my call log where I called them 15 times and now I have reached out to FOX 5 consumer news to report this travesty inflicted on me. REMEMBER THIS NAME DOUGLAS MONROE. He operated under the name of MONROE APPLIANCE and works through or contracts through different appliance companies. This man needs to stop. I am a retired senior and it is sad that people like this will pry on a senior and cause damage and not own it.

Mr. Monroe responded promptly to my request for help. He was able to come to fix my washing…read moremachine on a Sunday and in the rain. He arrived on time as promised and the service call fee was incorporated into the final cost of repair. I am grateful for his help and the cost was a whole lot less than the cost of a new washing machine. I am pleased that the work could be completed in one visit since he had the needed parts in his well stocked van.