I would not recommend this company for fuel services. It seems to us that the billing department process of Superior is somehow disconnected from the on-boarding of new customers process.
The initial on boarding was never fully consummated in a timely manner as promised, so we exited any binding contracts back in November via email and phone calls with two Superior Representatives, both in customer on-boarding and billing.
We do not currently and did not have any active propane delivery services with Superior at the time we received a notice of automatic withdrawal in our checking account by Superior. After several phone calls/emails, we still have not been credited this amount as of 2 months later.
Noticeably dysfunctional, our first Superior invoice was a credit, and subsequently they turned it into an amount owed. When I called to inquire, they said "we had to do that to show a negative balance..." They have promised us an EFT last week, but we have not seen it yet.
This Superior mistake caused us to run over budget in our busiest month of the year. read more