Seriously the stupidest place to get a trailer!!! They screwed up my reservation pick up and drop…read moreoff and on top of that gave me the wrong size. Your better off driving 3 hours in either direction and booking at another U-Haul station. good job guys you suck.

Extremely unprofessional service. Booked a reservation fro a hitch install through the call centre,…read moreand took the weekend off work as I had to travel from out of town to get the hitch installed. The store called me Friday (day before my appointment) to book an exact time. At 8am on Saturday I got a call stating that they don't have an installer working weekends, they then offered solutions which were extremely inconvenient before I decided to tell them to ship the parts to me. The manager then called me later that day stating he would ship them on the bus and "do me a favour" and only charge me $20 instead of the regular rate. I then said, no, this was not my mistake, you should cover the charge, to which he complained that he would have to cover it out of his own pocket. I cancelled the whole order, this was a huge inconvenience and unprofessional service, we move in less than a month and now we have to find another installer. If I could give this location a 0 star I would.

Kent is fully geared up for summer! Out front they have pallet after pallet of dead turf for you to…read morechoose from. All overpriced, and all 100% guaranteed to be not just dormant, but dead!! Staff will assure you it's just 'resting', but once it's been dried out like Melba-toast, don't you worry - a brown and sickly lawn will be YOURS!! I made the mistake of going to a local organics company and getting alive grass for about two thirds the price. Boy, do I feel like an idiot!! My lawn is green and healthy now :(

Went in to get a deck plan and quote. Called 'Ron' at Trinity location twice and he said (both…read moretimes) he would email it 'when he got the chance as he was really busy'. That was over a week ago. We decided to go to Home Hardware where they were so accommodating, we decided to pay a little bit more for our materials and buy through them. I'm sure if Robert or JD knew how much business they were losing to such poor customer service, they wouldn't be very happy.