Kent is fully geared up for summer! Out front they have pallet after pallet of dead turf for you to choose from. All overpriced, and all 100% guaranteed to be not just dormant, but dead!! Staff will assure you it's just 'resting', but once it's been dried out like Melba-toast, don't you worry - a brown and sickly lawn will be YOURS!! I made the mistake of going to a local organics company and getting alive grass for about two thirds the price. Boy, do I feel like an idiot!! My lawn is green and healthy now :( read more

Went in to get a deck plan and quote. Called 'Ron' at Trinity location twice and he said (both times) he would email it 'when he got the chance as he was really busy'. That was over a week ago. We decided to go to Home Hardware where they were so accommodating, we decided to pay a little bit more for our materials and buy through them. I'm sure if Robert or JD knew how much business they were losing to such poor customer service, they wouldn't be very happy. read more

I have never complained on a web site before and it is stressful. However it is more stressful to think that this company has provided questionable products and this is compounded by their offloading the issues unto everyone else. The product is BC western cedar clapboard, for exterior house finish. Almost immediately after installation problems became evident; specifically virtually every knot was splitting and cracking in the boards. Meeting was held with Kent and wood distributor within 6 months; the result was nothing was going to be done as wood was wood and Kent was only the distributor. The product was painted inside on finished surfaces prior to installation , however the installer took the step, after Kent defaulted, to repaint the product with Bin paint product and filler on the knots. The problem of cracking and splitting re-emerged. So the product problem was brought to the district level at Kent. After a year , there has been no decision despite requests for info, viewing product and obtaining a sample over the interval. So the conclusion that I have taken is that Kent takes advantage of its Atlantic Canada neighbours with poor quality products and no regard for customer satisfaction. The motto should be you bought it its your problem. Since that initial response of Kent Building I have not purchased anything from Kent Building Supplies nor any known Irving enterprises as Kent is a division of J.D. Irving; specifically Irving gas, natural gas Big Stop, Cavenish Farm food products, Majesta and Royale paper products, Times and Transcript or other Irving provincial papers. Further my goal of a wood clad exterior home with its increased value and decades of durability has been replaced by frustration and rapid deterioration of the siding. I do appreciate that wood has character however it is the extent of the knot and wood splitting. that is the issue. read more