8/25/24 "I love the smell of chlorine (napalm) in the morning... it smells like victory! LoL…read more IYKYK It's located (nearest cross street) Philadelphia & Central) in Chino, we sauntered on a lazy Sunday afternoon & there were a few customs being helped. John was the person assisting us find a proper pool vacuum. At least they had 3 kinds. He was knowledgeable & courteous. Within minutes we purchased one & we're on our way, quick & painless. Most items are fairly priced but pricier than most.

I came in here new to the pool scene first home and the customer service here was amazing. The…read morestaff and manager of this store were very knowledgeable and helped me with my pools needs !!! I'd definitely come back.

Warning when you set the meeting up with the sales rep you'll be walking into a HIGH pressure sales…read morepitch. They'll probably give you a song and dance about how they're moving and need to get rid of stock. Then they'll sit you throw a lengthy disingenuous PowerPoint presentation aimed at making you think their spas are really better than the name brands. It felt very similar to a time share presentation. My meeting with the sales rep was not a positive experience. I felt extremely pressured to buy right then and was "purposely" mislead by their very questionable sales tactics and half truths. Do your homework and compare "all" the options as a deal may not be a deal after all. I toned down the wording from my original review after I was contacted by the sales rep in question. I personally would NEVER do business with this company. Update. I was originally "tricked" into making an appointment by the lady answering the phone, I was told that "they were moving and had to get rid of stock at blow out prices. I was told that "I needed to get in right away". Next week might be too late. That was back in September of 2015. I quickly realized that I was suckered into a hard sell / high pressure environment and was being mislead, as was apparent by my above review. So they're still here, my review should be a big red flag of the honesty of this establishment. If they want this review to go away, they could simply move, like I was told they were and this review would disappear as it was written for their old address.

spa was good. the follow up customer service was very poor. A lot of stone walling…read more I will not do business with this company again

Great experience from start to finish. We got multiple quotes for pebble, and since I'm very picky…read moreand focused on quality, I did a lot of research. Diana was always fair, honest, and easy to communicate with. Her family has 30 years of experience in the industry, and her guidance gave us confidence throughout the process. She wasn't the cheapest, but the quality, communication, and professionalism made it worth it. This is a huge investment, so don't base your decision on price alone. One of the best contractors out there -- highly recommend to family and friends. Thank you MB and Diana B.!

Just had my 30 year old pool replastered. The process of working with Diana and her team is very…read moresmooth. The project takes only 2 days. Diana's team use hydrojam to remove the old plaster so it is more gentle to the shell of pool and less noise. Then it only takes one day to replaster. Basically I went to work, then came back home, the pool is done! Their price is very competitive as well. Thank you!

Cal spas is great! We bought a new spa and were told it would be $500 to set up electrical. When…read morethe electrician showed up he said $3,000. I proceeded to get 10 quotes, and the best quote who also had the knowledge to do the job right was Rene - he got us hooked up for a lot less and he was very informative/professional throughout the process. I would highly recommend cal spas to anyone in need of electrical work for their spa.

Chris was very knowledgeable and helpful in this process. I was fitted with the perfect spa for my…read moreneeds. The price was well within my price range and budget!

We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

During my research process, I read numerous online postings advising that a nearby, trustworthy…read moredealer is the most important aspect when buying a hot tub. Although I was about to purchase a hot tub from a large, well known dealer in Corona, I decided to look at Custom Spas Direct, which has good online reviews and happens to be very close to our house. I'm glad I did. I was not familiar with the Vita spa brand that Custom Spas Direct sells. There's very little information available online. After doing some digging, I determined that Vita is a decent, mid-range spa with competitive pricing. Nothing fancy, but it's built with good components from companies like Balboa Water Group. Dealing with Custom Spas Direct has been fantastic. It's a small company and we interacted directly with Jim Galpin, the owner. Jim is a straightforward guy and he was very helpful in choosing a spa. Since I was unfamiliar with Vita, I had a lot of questions and he patiently answered all of them. He quickly responded whenever I sent him a text with a question or request. After the purchase, he was super flexible with regard to delivery, setup timing, coordinating with the electrician's schedule, etc. The delivery and setup was quick and well done. The installer did a good job answering all of my questions. We've had the spa six months and have had a couple of minor issues. One was probably due to user error on my part and the other was not. In both cases, Jim responded to my texts immediately and quickly resolved my issue, even during a holiday week. I'm so glad I purchased from a local dealer that provides such fantastic service after the sale. I'm sure a larger dealer would not have given us the same treatment. Thanks Jim! Five stars!

Wow! I am having my pool remodeled in Rancho Cucamonga, and this company is unbelievable. I had my…read moreentire house remodeled within the last year, have had many contractors, plumbers, electricians, general contractors, and no company matches this pool contractor. They are extremely professional, tell you the day before when they're coming, tell you step by step their daily plans, all the team is immaculate with cleaning up after themselves, and have everything done within one day and go step-by-step. They communicate with everything that they are planning to do, and they do exceptional work. They go above and beyond to make sure you are beyond happy! Everyone is extremely professional,communicate clearly, prompt in their timing, and I've had not one problem. Highly recommended, beautiful work, you will not be disappointed, I would not go anywhere else! Beyond five star review!

We live in Corona. Edgar and team are amazing! Highly recommend for best quality and transparency…read moreregarding your pool needs!

From beginning to end the folks at Pradise were professional and extremely pleasant to deal with…read more From Norm, Justin, Melissa and Larry. I was well pleased from the beginning to the end of my project. The communication, the courteous nature and know how & execution was excellent. They treated me well and respectfully. I enjoyed the experience. I recommend giving them a try. Superb!

Great customer service !! I have 2 pools, one private and one commercial at Scuba Schools of…read moreAmerica . They are always very helpful

What an amazing professionally family owned pool business this place is. Owner and manager…read moreJennifer so knowledgeable and experienced, running her store in most professional and kindest manner together with two of the very best equally professional and the finest gentleman world has ever known, her dad Larry and her right hand man Lynn. Her store full of TLC, each and everyone of them so welcoming and caring forcall my pool issues continuously over a year. Just an amazingly dedicated professional with big hearts and smiles. They never get tired of answering my pool questions after questions. They genuinely listen and make their best efforts to help me find solutions to every possible pool issues I had. Each and everyone so knowledgeable and experienced they know exactly what my pool problems are and they try their best to answer questions from the store or even over the phone. And when I needed the pool site help, they provided me with extremely professional site visits at most reasonable and affordable price. Jennifer, Lynn, Larry, God bless you all and may God continue to keep them healthy so they can continue to assist pool owners in need of TLC. Ps. Both Lynn and Kevin came out today, 3/6/26, to replace my old burn out pump with a new Whisperflo Pump, new Suction Pool and Spa valve assembly with new check valve, and also replaced a new filter. While awaiting for about a week, I was constantly worried if Lynn and Kevin will pull through replacing all what were set out to fixed. I was once traumatized by other pool shop technician who made my pool system worst scenario possible and couldn't shake off my trauma waiting. As soon as Lynn and Kevin arrived (on time), they reassured me all will be fine, convinced me I was worrying for practically nothin. They were very efficient and effective at what they were doing to keep labor cost down but at the same time performing most quality work anyone can expect. All those none stop worries, only if I knew how good they were, I could have done this work almost a year ago. Shame on me for not trusting them. Great team work, most reasonable price, above all, most trustworthy, reliable and accountable of their finest workmanship. Thank yiu Lynn, Kevin, Jennifer and Larry.

This is truly a fantastic place to buy pool supplies. Jennifer is always friendly and extremely…read morehelpful in assisting me with my needs. I frequent this shop weekly, and I always leave with exactly what I need and am extremely pleased with the excellent service that I receive.

Mike is a gentleman. Took the time out of his busy day to swing by and give an overview of my pool…read morehealth with some tests and recommendations. There was no money exchanged because he refused to take any for his time. I'll be using Mike in the future.

After searching and calling around to various pool companies, asking for recommendations on acid…read morewashing and scale removal, and comparing quotes, my husband advised me to search Yelp and call a pool company and read their reviews. That's how I found Anderson Pools and Mike, the owner. He had excellent reviews, which were all five stars so I gave them a call to inquire. Mike came within an hour and gave us the estimate immediately. We felt more confident and assured going with the pool company who has the years of experience and who has built a reputable business based on customer service and referrals. Immediately we felt like Mike was the person to hire for our job. He is professional and has excellent communication skills. We felt very at ease knowing he was present to supervise his team and answer any questions that arose. He followed through on his time frame and we are thrilled with the results! I would highly recommend this company to everyone.

Johnny and his team did an excellent job in replacing the water heater, skimmer, fountain pump and…read moreadding water auto level to my pool in San Dimas, his price is actually very competitive and he is very honest! He later on saved me $200 by not replacing the manifold! Was very happy with his work that I hired them to maintain my pool going forward. P.S. before all these repairs he found the water leak in the pool and patched it at no cost! Im a client for life!

I recently had Johnnys team out to open my pool following a major remodel, and the experience was…read moretop-notch from start to finish. Knowing they are certified with the National Plasterers Council gave me a lot of peace of mind, especially with a fresh surface to protect. They didn't just show up once and call it a day; they were here for four days straight to make sure the chemistry and the startup process were absolutely perfect. Each day requires a different chemistry. Their communication was probably the best part of the whole experience. They were incredibly responsive to messages and took the time to explain every step of what they were doing, which really helped me understand how to maintain the new finish. It's rare to find a crew this dedicated to the details and so willing to keep the customer in the loop. Their pricing wasn't cheap but within line for what I expected. I'm beyond happy with how the water looks, crystal clear and smooth, and would definitely use their services again for any future needs.