Customer service needs to improve. Washer started leaking and the worker came at me rude and accused me of opening the washer door. She had attitude with me. I told several times I didn't open any door and to check the cameras. She tried to make me pay more. It's clean here but you need to watch out if you need any help. The guy worker was more helpful with no attitude read more

Not going to lie, been going to this coin laundry for a while. And they just keep upgrading their technology and services everytime I go in. I love the progress that they have been making throughout the years. Legit today, i didn't have any cash on me and thought I had to go through the trouble of going to an atm to pull money out, but to my surprise they take tap pay. I know it's something small, but such a convenience. The one thing that can make this location perfect is it being a 24 hour laundromat, but even then they are still open pretty late. Props to them. read more

Superior Laundry - Bassett - Laundromat Near Me - La Puente, California

This is my go to laundromat. The hours online are different from the ones posted on the facility door. I came in 30 minutes before the last wash time listed on the floor. The lady working informed me that she had just cleaned the area I wanted to use, in a way that seemed to be indicative for me to move. It didn't bother me but what did was that she proceeded to let me use the washers in said area. I was halfway done loading my clothing when she said I only had 4 minutes before the machine would stop accepting my laundry card. I hurried but if she would've told me that from the beginning I would've came back another day. The entire night she made me and my partner feel like we were in her way. read more

It was my 1st time here due to my dryer going out . But I was surprised that it wasn't a horrible experience. This place I found on yelp and reviews were okay . But this place is so clean. Idk if it's just my timing but I got here about 11:20am. It made me happy to see that they were clearing the washers. I would definitely be coming back if I need to . read more

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Nice clean place to do your laundry. I sometimes come here instead of doing it at home if I have many loads. I get it done quicker. The bathroom can be remotely unlocked so they don't have to escort you to it. Two things to double check: 1) they disinfect the machines with bleach and sometimes forget to run the cleaning wash so there is a load of bleach in the bleach cup. I found this out filling the machine once. They'll come and remove it but if you don't check, it could ruin your clothes. If you're short you might never know. It's happened almost every time I've done laundry. But usually one machine. 2) check the temperature of the dryer after a few minutes. Some don't get hot. They'll refund one load but not more than that. So I run the machine and check the door glass with my hand. If it's not hot I ask the attendant for help and it gets sorted out. read more

This place is feeling too be bull shit. I've had a couple of problems with the washers. Got the most stupidest answer. Today i was drying clothes. I separate a queen Blanket and sheets into a separate dryer, so not to overload the machine. Put the rest of my clothes about 3 loads into the dryer. It never got hot. Where as the other one did. Asked the attendant that the machine never got hot. She said i overloaded it and could not help me. After putting 3 dollars in. Moved my clothes to the next machine, well what do you know it's getting hot. This is bullshit !!! Had to add a star or it wouldn't let me post. read more

I've been coming to this laundry mat for years now, the worker here is extremely rude, I'm not sure what his name is. However he's always rude to the customers, especially my mother. I don't recommend coming here. We are currently here at the laundry mat having to dry our clothing since someone opened our washer and our clothes didn't dry at all, a waste of money. The worker just laughed it off and told us that it was our fault for not watching our clothes. A lot of the reviews have said this place is clean, I partially agree. Compared to the laundry mats in the area it's a lot cleaner than theirs. However, I've seen cockroaches here multiple times and the laundry mat is never fully clean. read more

I rarely need to use laundromat services. I am in town for short trip but it got extended and needed to do laundry. I didn't know how to operate machine but the guy servicing the machines was so polite. He showed me good to operate the machines and this place also has soap and softener available for purchase. Great experience. read more

MUY MOLESTA! Esto ocurrio en la lavandería de la Amar en la Puente. El Viernes 26 de Marzo fui a lavar como de costumbre al rededor de las 8:30 de la noche y el trabajador ( Diego( salio a decirme que solo podia usar una lavadora chica que por que ya era tarde, y como yo se que la última lavada es a ls 9, le dije que no, que todavia no eran las 9 y que aun podia lavar... Bueno pues se enojo y me cerro la puerta y al estar yo lavando con mi hija el estaba acosándonos todo el tiempo con su mirada de enojo y al terminar de lavar, el ya estaba trapeando y yo mire por los tres pasillos haber cual estaba seco para poder pasar lo cual ninguno estaba seco y tuvimos que pasar y eso lo enojo mas y comenzó a decir cosas y a tomar fotos de mi camioneta y la de el amigo de mi hija, y mi hija y su amigo lo comenzaron a grabar para hacerle saber que lo miramos tomar fotos de nuestros carros, y que fue lo que hizo Diego ( el trabajador) ? Fue sacarles el dedo a mi hija y su amigo.... ( Tengo el video para mostrarselo a quien se lo tenga que mostrar) Que clase de trabajador es el que tienen ahi, esta es la segunda vez que tengo problemas con el por la misma razon, pareciera que esta forzado a estar trabajan ahí. El es un servidor al cliente y con esa actitud no es para nada correcto. Lo que hizo ya se me hizo que tiene problema personal conmigo, y si algo me pasa a mi, mi hija, su amigo o los carros, lo hago responsable a el (Diego) Necesito que el dueño de esta lavandería se comunique conmigo para enseñarle el video y decirle con detalles todo el problema. Cabe recalcar que el es el único con el que e tenido problemas, por que los otros trabajadores son una maravilla de personas , muy serviciales y respetuosos. read more

Superior Laundry - Bassett - Diego faltando el respeto - Laundromat Near Me - La Puente, California

Solely for access to the 5- and 8 load machines: I found these great for lifting the stain of fabrics that look extra clean but still don't feel great or well at all even after using excessive carpet shampoo and stain concentrates, and leading and most expensive detergents. In other words, when it's as white as new but you can still feel the stain. While I don't think they could have as been effective as they could have been and excessively delayed/ continued to manipulate the wash as a supervised "group" project, releasing each stain to undisguise/ undisclosed scents or concentrations of stains masked by cleaners, the environment of the cleaners makes it a safer place to release the stain given the amount of machines operating inside the structure using chemicals designed to sanitize the washes. You never know what the concéntrate carpet shampoo and stain remover, floor cleaning/ multipurpose disinfectant solution, automobile interior odor eliminator or leading high efficiency laundry detergent hides until it's dissolved all day. Helpful especially with secondhand buys, and rewashing projects from the cleaners, other laundromats, sewage damage, similar residential restorations, biotech backdrafts, etc. I didn't find them helpful for cleaning mops or sleeping bags. They'll look and feel clean but if you purchase other ones, you'll feel the difference with the newer ones used and stained at the same rate. I was unable to unmask a set in stain of concentrated cleansers that made a sleeping bag bearable for one to two uses. It was difficult at first to recognize that it needed to be re-cleaned because it looks so clean despite its tattered state. It's not until you can hold the stuffing of the bag in your hand that you can tell that it still needs to be re-washed. You don't have to go through it alone! We're all on the same boat. --UPDATE from 9/21/20 visit- clothes that were on first rewash smell slightly clean. Two small loads that I brought along to wash the entire day, approx 12 to 8 for drying between 8 to 9, STINK! Used more than one laundry detergent, solid and liquid. Smelled slightly off, but I usually eat animal protein and herbs. Unfortunately I cannot wear these without an additional wash as touching/ folding them MADE ME SICK! How ineffective was their wash! Totally do not have that problem at home. Not trying to exaggerate as I always try to avoid the load the staff works on, but it being in the half washed condition that it was, it was dangerous, regardless that I knew which plate that I ate while wearing it (smells like you were the cook or it was clothing you wore only through the meal). Horrible! So disappointed! Meanwhile, there are no visible stains and the clothes look clean! Not just any clean- ALL DAY clean! You can't wear them or fold them without developing foul breath. Benefit is that you can pay using credit/ debit cards and view your account activity, making it easier to bring issues like the one stated to the attention of the owner and staff. UPDATE 9/22/20: I took four pieces from three different loads to be altered to four different cleaners. One of them found the dresses to be, in her words, "ugh", and gave me a free bag to carry them around in. I can't agree more and I'm glad someone actually voiced their opinion. I would totally wear these around for someone who actually wears the load that they wore After cleaning their clothing and children's clothing After one (1) wash and on a cereal diet with whatever generic flu shot they received. I washed those all day on a super cycle with two laundry detergent and was told more than once that I use too much soap. read more

I had been going to this laundromat a couple of times now and never had a problem using their card system. However, the last time I was washing, the card I was using stopped working. The card still had money when I talked to the cleaning lady for assistance she said there was nothing she could do about the card or the money. I suggest you use another laundromat with conventional quarters instead. read more

Que agradable lugar para lavar la ropa, el trato al cliente es estupendo, súper recomendado

My washer broke and I came here 10 out of 10. Clean. Not tooo busy. The worker helped me out getting started with that card. Honestly much easier. read more

This place is horrible. Had to give them a star cus I couldn't leave it at zero. Starting coming here for about three months and there is always an issue. About half of the machines don't work. The machines leave your clothes smelling like mildew and the dryers burn your clothes. In fact, the fire dept was here about a week ago due to a dryer fire! I'm not lying! I finally got sick of the place today because a washer left my clothes not done at 12 min...they were drenched. Sadly, it was my delicate. I asked the manager for my money back and she wouldn't do it, despite them witnessing my wet clothes. In fact, the lady had to come w a mop because my clothes left a trail of water from washer to dryer. For $2.59. That's all asked for and they wouldn't. Don't ever come here. I only came because it down the street but if u don't want your clothes to mess up, DO NOT COME HERE. THEY LIST MY BUSINESS read more

Superior Laundry - Bassett - Laundromat - Laundromat Near Me - La Puente, California

Found this location on Yelp. At first I was a little hesitant that it's in the back of the shopping center but wow Im glad I found this Laundry Matt. The inside is clean, the machines look clean considering they are always in use. The staff is super nice and extremely helpful. And what is a HUGE plus is I feel safe to come. read more

FIX YOUR DRYERS !!!!! Like many I'm always in a rush and short of time so to make the washing process faster a load very little clothes and use way more dryers than I need to so the clothes can dry faster but it always fails! These dryers are ridiculous! I have to always use 2-3 tokens that's 30min! On small loads. Get it together. read more

I always come to this laundromat to wash and dry my clothes. There's alot of machines to use so it's very convenient.Service is the best here! If i ever have any questions, Reyna and Esmerelda are always here to help. They are so friendly that they treat you almost like family! Also, they have this montly or weekly( not sure which) raffle drawing to win money for laundry which i got lucky and won 50$! read more

Our washer had gone out during covid times and I went to this place as it was closest to our home. This place was acceptable, clean and plenty of washers and dryers. The cleanliness of our clothes came out fairly decent. The lady who worked there upkept the laundromat and was very friendly when having any questions about the machines. The pricing ranges from small loads starting at $2/cents and up to Xtra large washers around $8/cents but that's if you have a few large blankets to drop in there so there pretty big washers. All machines are under $10. Of course they have other services as well there such as drop off, fluff and fold etc. I would recommend this place to anyone looking for a clean, nice and friendly laundromat in the area. Definitely will return if ever needed to. read more

I absolutely love this laundromat. Everyone here is very helpful especially Reina. She is the best. From the minute you walk in she greets you. While you're washing she checks to see if you need any help, always very attentive and super friendly. She deserves a raise for sure if she hasn't gotten one as she goes above and beyond. Laundromat is always clean and machines wash great and dryers dry well. I highly recommend coming here. Come on Saturday mornings and say hi to Reina! read more

I been coming here since I moved in 2018 and it's clean and the ppl that work here are super nice and the place is clean. Always a happy customer read more

Superior Laundry - Bassett - I won a laundry card yayyyyy - Laundromat Near Me - La Puente, California

I have been washing here for about 7 years, The two ladies who work here on Friday mornings are constantly going above and beyond to meet customer satisfaction. Very helpful, positive attitude, amazing service. I am pleased to do business here. read more

I have used both Same Day & Self Service. I live in Azusa but travel to La Puente solely to do laundry at this laundromat. It is always very clean & the owner is very friendly. My FAVORITE part of this laundry facility outside of it always being clean is, REYNA! The staff in general real is always kind, but REYNA has always made & continues to make me feel welcomed with her helpful & kind spirit. She's maintained a friendly demeanor throughout my more than five years of washing at this establishment. THANK YOU REYNA for becoming more than a helpful employee; you're awesome! read more

I'm a long time customer at superior laundary and they have upgraded there washer. Especially reina she is asking how I doing, making sure the area is clean, and every time I wash and she is here makes me feel welcome. Never had a bad experience in this laundry space. Recommended other to come here. read more

Unfortunately this laundromat is not superior at all. This was my second visit and although I didn't have any issues the first time, this time was exact opposite. It seems that the machines need more attention and to be serviced. Some of the washing machines smell a little funky, moldy or I'm not sure but definitely not clean. The dryers are no better, I had 2 dryers that did not work for me. It was too late by the time I found out I had already put in my money. They do not give any sort of refund even if they see you moving your laundry to a different dryer with time still on it and clearly can see that it's not working still noting. Not even my money just time on another machine. Nothing. I'm sure the money I would have spent here would have out weighed the couple dollars they would have given me for another machine. I wasn't trying to cheat anyone I'm just trying to get my clothes washed and dried. They are the ones cheating people if they see that a person left time they paid for on a machine and have to move to another. Hopefully this business cleans up their machines, services and fixes them soon but more importantly hopefully they start better customer service and actually provide the service people have paid for. I am now going to another laundromat very close to this one. No issues with clean machines that work properly. read more

seems like a very cool spot, it's my first time here, there's AC, helpful staff, children's area, it's clean, it's spacious....it would be a 5 star if it had wifi. read more

Superior Laundry - Bassett - Laundromat Near Me - La Puente, California

One of the best laundromat I been to..the place is always super clean good AC for those hot days and staff is really helpful ..good place to come wash your clothes read more

I like the pkace. It's always clean. Washers and dryers seemed to be well maintained and the lady tgere is always hekpful

Wish I could give this place zero stars. My dryer at home broke and I came to this place at 920pm to dry just a basket of clothes. I asked the worker there if I could just dry. She told me to read the sign that the last wash was at 9am..... But I was only here to dry.. Anyway I ended up going to francisquito laundromat the man gladly let me dry my clothes at 927pm. That's customer service ! read more

I love this laundromat. Reina is super sweet and helpful, always making sure that you are doing okay. The machines are always running well and there is a grocery store conveniently located next door incase you forgot your soaps and supplies. There is ample parking and I never have to wait too long for a washer and I go on saturdays when I believe it is peak time! They also have drop off laundry service read more

I normally don't go to the laundromat because we haze a washer and dryer at home. Unfortunately we are having pipes changed at home so no washing right now but came to this place and very happy with the service. Washing machines washed great and the gentleman the cleans the place is so nice. read more

I've been coming to this laundromat for years and now this year they decide to take away the change machine and the owner apparently told the workers that they're not allowed to give out change. Such an inconvenience. Plus during summer their AC doesn't work. Hot af in there. Switching laundromats read more

I've been coming here for almost 2 years and I love it! Their staff is great, and maintain it clean. I don't care if they have WiFi.. I'd rather them use their $$ to keep the place clean than me free load of their Internet. There is one girl though, who always has the music LOUD & it's kind of annoying bc the place is already loud by the washers and driers. Love the place though! read more

Always here very clean Reina is such a beautiful person always attend to whatever we need gaily to wash here thank u Reina we happy with ur services read more

First time here. The two ladies working here were so nice and helpful. They offered help a couple of times and helped us with both the washer and the dryer. I would definitely recommend this place to anyone! Best customer service I've received pr read more