1. Superior Home Improvements

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Winchester, KY

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Superior Home Improvements

4.5 (2 reviews)
Closed • 7:30 am - 4:30 pm

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Littrell Homes - Outside

Littrell Homes

(2 reviews)

horrid customer service. they will not come fix anything that breaks. They'll tell you to just…read moredeal with it

I would like to say that this is one of the better "apartments" or town homes in Winchester but…read morethat would be a horrible lie. I'm honestly upset that I even have to give it 1 star just to post this. The houses they rent out represent the ignorant, rude, and just plain run down staff that they have running their office as well. Our "town home" (and I put that in quotes because it was really just a broken box with closets) that we lived in had multiple problems month after month. For example, our pipes were leaking, ruining our ceiling down stairs, because the pipes in the walls weren't even completely put together. They had just closed the wall with open pipes behind it. They continued to tell us that it was our fault and even telling it us that it was because our AC unit had a dirty filter. They continuously tried to charge us with every problem they had to fix (when it was completely their doing). Even though tenant laws state that it is their property and their house and we just pay rent there, they still told us that it was our problem and we had to pay for it. When we would talk to the management about issues they would literally take days and sometimes over a week to get back to us about any sort of emergency with our house. Not only that, but they would not give any sort of warning that they were coming into our home either (even though tenant laws state otherwise). When we sent them a letter saying they were illegally coming into our home and attached the tenant law that states it with the letter, they still entered our home without warning. We would be startled by repair men thinking someone was breaking into our house, while the repair men were told we had warning of his arrival. Now, although we gave a month and halfs worth of rent as a deposit, they are telling us we owe them for carpet replacement. We also gave them a $300 pet deposit and they are also charging us with pet fees, because "that wasn't a pet deposit, that was to just have the pet in the house" apparently. Their staff has repeatedly hung up on me and gotten rude when I've called with an issue for a wrong charge. So, I would like to warn any person thinking about renting ANYTHING from Littrell Homes, don't. They are a horribly run company with an awfully stupid and rude staff ready to not help you out what so ever and charge you for everything and then charge you again for it.

Superior Home Improvements - roofing - Updated October 2026

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