When looking to reseal our pool deck, we called around and compared services and ratings, and were impressed by Superior Clean & Seal's solid reviews. We worked with Raylene (daughter of Art, the owner), who works out of El Dorado Hills. She was responsive in setting up an initial consultation, and working with us on selecting an appropriate seal color and finish for our pool deck. She was prompt on the day scheduled, and the work was performed satisfactorily in mid-July, 2021.
Once it had dried, however, we noticed some drips along some vertical edges where the stain had dripped down and dried. We immediately contacted Raylene, who understood the issue, as well as described how she would be able to fix it. It sounded like a straightforward fix, and would likely only take her a couple of hours, so we agreed to schedule a time when she could fit it in when she was working in our area. The attached photo was sent to Raylene as soon as we noticed it, and this same sort of issue appears in a few other areas around our pool, as well.
We attempted to line our schedules up a couple of times, but either she needed to reschedule, or we were out of town on travel, so the first couple of attempts feel through. We continued to exchange texts over the next couple of months, and there were various reasons given as to why she was not yet able to schedule a certain time.
We increased our outreach beginning in early October, and got the sense that we were not getting her attention. There were vague promises to get back to us on a proposed time, or no response at all to texts and messages left on her phone. Finally, we left a fairly terse message indicating that we were running out of patience, which resulted in a call back a few minutes later, promising to fit us in over the next day. That was last supposed to be last Thursday, October 7th. She did not show up, nor was there any call or even indication that she would not be able to, or attempts to reschedule.
At this point, we've pretty much given up that this situation will get addressed, and are resorting to this negative review on Yelp. While many others are pleased with their work, we just wanted to let you know that not everyone has been satisfied. read more