I continue to find the service from O'Brien to be the very best. Since i switched fro Tri-County I…read morehave never been more pleased. The service staff, especially Savannah, are very pleasant and helpful. They go out of their way to make sure things are done right. I make an appointment and i get in and out on a timely basis. The prices seem fair and I always get a written report on what was done and the status of my truck's condition. They also offer a mobile service which I've used to get recall work done. I saves at least a day in time driving back and forth.

We were in need to a car to replace one that was totaled in an accident. At the time, there was…read morevery limited inventory available due to recent staffing/parts shortages due to the pandemic. We were looking online and found the O'Brien had two new Ford Escape Hybrids available so we went right over first thing. We looked at both vehicles and chose the one we liked with more of the features we were looking for. Both were good vehicles, but the color swayed us to the one we chose. We had to leave for an appointment but returned to purchase the vehicle. Upon arriving, we found that the other vehicle was in process of being purchased also. That would leave the dealer with no remaining inventory on this model. There was no real negotiation over the price, which seemed high compared to other similar vehicles we've purchased in the past. In the current market, we had no choice but to buy the car at the price listed, or don't buy it. Even though the cost was spendy, it was a relief to not have to perform the song and dance, back and forth, with the sales team to agree on a price. The staff was friendly and accommodating. They offered us connection to the Ford Pass account that monitors our car online, a free CarFax account, and regular service reminders. Unfortunately, we live in Utah and O'Brien is in Shelbyville, KY. Our salesman and the service manager were willing to work with our Utah DMV to facilitate the purchase and get our license plates processed. Another Utah DMV requirement was a VIN number inspection by a local police officer, which O'Brien was willing to facilitate to get the sale. If we lived in the area, we would likely use this location for our service requirements. Our local Ford dealers in Utah have been less than desirable for service. We'd be hopeful that O'Brien would be better.

Great experience with him taking care of my '92 Miata. They just don't make em like that anymore,…read moreand it was a pleasant surprise to have a mechanic who had one (previously) and had an abiding love for them.

A synthetic oil change and windshield wiper replacement, a job well done. I know it is done right…read more This has not been my experiences at fast change establishments! A Jiffy lube tried selling me brakes( this happened over a year ago) My brakes are still in good working order. A Valvoline sold me a battery that went bad in several months. They didn't stand behind it due to change of ownership. I say no to quick change, and yes to a solid mechanic.

3.1.26 Road trip from Indy on a Saturday night and the dash lights come on - you know, the ones…read morethat mean your car is about to die. I am absolutely stressed due to past car-issue trauma. I pulled into an O'Reily's (see 5star review for that!) and Jay there recommended me to Carson at Val's, who were open on Sunday. My car made it there Sunday morning. Carson took me in right away and helped diagnose my car for a very reasonable fee, as well as gave me price estimates for the repairs. Due to other work I had recently had done, we decided that the best thing for me was actually to tow back to Indy. Carson gave me some paper work and their assessment results so that I could have some more info for my home garage. This kind of service, especially for an out of state, stressed out, traveller and then they didn't even get the big job -- it's just stellar and SO appreciated. I'm in that areaa few times a year, and you'd better believe I've got their card if I ever get in a bind and need some services again, they would definitely get my business. #ReviewsByRL

Carson and Brennan were great help in getting my new wheel and tire setup on my tacoma. Very polite…read moreand timely!

Shout out to Bub and Mr. Steve! Had my tire plugged in less than 5 minutes! Will be coming back for…read moreall my services!

These fellas always do me right. Quality service at a fair price, and if it's urgent they always…read morefind a way to get my car in quickly. Places like this don't seem to exist anymore, and we're lucky to have a competent auto service center that we can rely on.

Kaiser Tire Pros in Louisville delivers top-notch service with friendly and knowledgeable staff…read morethat is led by the boss lady. They as a team ensure your car runs safely and smoothly. From the moment you walk in, you're greeted as if you was walking in Walmart in 2005. They are a reliable choice for auto repair and maintenance. Prices are fair, service is fast, and customer satisfaction is a priority, making them highly recommended for anyone seeking quality care.

Very friendly and up front with pricing and availability. Have been recommended by a couple of…read morepeople and I can see why.

The only place I would take my cars for repairs. They have serviced our cars for more than 13…read moreyears. They frequently recommend NOT to make repairs that would not make sense or that can be safely deferred. I would not take my cars anywhere else.

This is my first time using this business. It was recommended by another auto repair shop who was…read moreunable to fix our car. They didn't have the available means and thought it would need to go to a dealership for repairs. The dealership (we tried four) couldn't get us in for weeks. SMI was able to accommodate us within a few days. The workers here were very quick, professional, and didn't try to get us to spend unnecessary money. Prices seemed extremely reasonable. They have great communication. They have earned our future business, and I look forward to working with them again (although hopefully not soon).

Very communicative. Open, friendly. Works with different car warranty companies and knew how to…read morehandle this for us. Quick turn around on repair work. Sent us an electronic link to view the diagnostic tests, with photos and recommendations along with prices of each recommended repair that we could pick from. I really appreciated the transparency.

I came here to get some work done on my 2004 Ford Ranger they did an amazing job, and even saved me…read moremoney on the parts. Mechanics and main man are all very friendly and good people. Highly recommend, I'll be coming back to them for any work I need.

I've been a client of Mike Smith Firestone for decades, and one thing stays true - service is their…read morebusiness and they take pride in it. He fit me in yesterday to install a new battery in my old vehicle with a very dead ten year old battery. Unfortunately, I had an accident in my driveway, while climbing into the cab of the insurance company provided tow truck. Fell up the metal grate steps and gashed my leg. It seemed like a minor scrape, so we continued to Mike's. The damage was a bit worse than a mere scrape, so I asked Mandy, Mike's office person, if she had a bandaid. She took one look and got out the big first aid kit. She cleaned and bandaged the wound and urged me to visit urgent care on my way home. That is service far above the expected, and just shows the caliber of people associated with Mike Smith Firestone. Mike has even fit in emergency service on the car of a friend who was visiting from another state, making her car safe to drive home. Many years ago my car was leaking oil in the parking lot at work after an early morning oil change. Mike himself drove to my place of work and fixed it on the spot. I highly recommend Mike Smith Firestone. Though I did buy my new tires there, they are much more than tires.

Mike Smith and his crew - especially Joe - did a fantastic job on my two vehicles that had AC…read moretrouble. Both cars were back on the road within 24 hours with ice cold air ! Can't recommend them enough !