Jeff and his team at Upwell did a fantastic job recently with our house refinance. They were…read moreresponsive when needed, which at times included the weekends, creative in their advice for our situation and ensured a relatively pain-free and quick refinance. I would not hesitate to recommend Upwell to anyone.

I worked with Upwell Mortgage to purchase my first home, and wow--what an awesome experience, every…read morestep of the way. Being a first-time homebuyer, I had a million questions. Jeff, Chad, and Gretchen were super patient with me and took the time to fully explain everything, helping me feel so much more knowledgeable and empowered in the process. They were always on top of everything that needed to be done: though home buying is inherently a little bit stressful, their clear instructions and deadlines made everything as stress-free as possible. And, when a little mix-up with my appraisal happened through no fault of theirs, they were there (on the weekend!) to pick up the pieces and make sure everything was handled on time. Upwell Mortgage is an incredibly honest, hardworking company, and I can't recommend them enough for your home purchase.

I was paying too much for my auto insurance under USAA so I shopped around and landed on the Geico…read more I called and spoke with Samantha at the office in Silverdale, Wa.. Samantha quoted me a better policy and saved me over $600 a year ta'boot. I am very pleased with her quick response and that she is knowledgeable and pleasing to work with. Thank you Samantha, perhaps its time to push my homeowners policy your way as well!

Requested a quote and have been BOMBARDED by follow up inquiries ever since. 13 calls in less then…read more5 minutes. That's harrassment and SPAM. Will not consider them for my insurance needs.

We had been a client of Parker Mooers & Cena for quite a few years. At first, they did our taxes…read morebut over the last 3 to 4 most recent years, they did our monthly taxes, payroll, and bookkeeping for our business. For the first couple of years, things went fairly smoothly. The bookkeepers assigned to us for the first couple of years were fast and efficient and completed our work usually in 2-3 business days each month. However, this year they switched us to Kim who was slow and expensive. They were charging us $100 per hour for her work. Although our business grew over the years the amount of work Parker Mooers & Cena completed has stayed about the same. Although our business grew significantly, retail transactions came over in lump sums every week so taxes and bookkeeping were about the same amount of work, merely larger numbers. I bring this up because this was Dennis's excuse for why our prices had more than doubled. About the only thing that increased was the number of employees so slight increases were to be expected for payroll service but we were quoted by Dennis when we first started bookkeeping services of about $350 a month. This year our base fee was $700 a month and most months were between $750 and $1000. While the pricing increased the service decreased. From the beginning communication with Parker Mooers & Cena has been pretty poor, especially from our accountant Dennis. While there was never a set discussion about the time our bookkeeping would take for the first few years it happened quickly and we had updated books usually the first week of each month. However, this year Kim always had an excuse for why things were taking so long. First, it was "emergencies" then it was "medical issues." While we are sympathetic to life happening there was never any communication and these things were not discovered until we reached out for an update on the work for which we were paying. One week we were told bookkeeping would be done by Friday. The next week rolled around and nothing was done. When I asked about it there were "emergencies." (see emails in images) However, no one from Parker Mooers & Cena reached out or communicated there would be a delay even though we were told things would be completed by a certain time. The first time delays happened I CC'd Dennis in an email and heard no response. When I asked Dennis why he had not responded he said " I get 100's of emails a day you can't expect me to respond to all of them." A couple of months later again we were told our services would be complete. However, medical issues came up which we did not find out about until we followed up. At no time did Kim or Dennis or anyone from Parker Mooers & Cena reach out to us. I directly emailed Dennis about this and he scheduled a time to talk to me the following day. He called the next day and from the beginning of our conversation, Dennis was incredulous at the idea that Parker Mooers & Cena had done anything wrong. When I brought up the medical issues and that we had hired Parker Mooers & Cena and not Kim and we were unaware of her medical issues and that those issues were not our concern as it related to business he said verbatim "those are your issues." Again we hired Parker Mooers & Cena, not Kim the bookkeeper. At no time did Dennis try to see any of our concerns from our perspective. He was angry from the beginning and acted as if we were wasting his time. He cussed at me on the telephone (see attached image emails) and never tried to solve the problem. Finally, Kim was extremely unprofessional. In emails, you would call things the R-word and overall lacked a filter. (see attached image of an email) We are a family business and my father-in-law had previously worked with Dennis. When I took over the financial side of our business Dennis talked to me like I was a child. It was clear he did not want to work with me. Dennis would answer questions if asked but never offered advice. Dennis never reviewed our relationship to explain why prices were increasing. Dennis never touched base to see how their team could improve or make our relationship better. Furthermore, Parker Mooers & Cena knew very little about the specific tax codes for farm businesses and on many occasions, we would have to research them and ask about them. We were clearly not getting the service for which we were paying. There is definitely a communication issue that seems to start from the top and has trickled to bookkeepers like Kim at Parker Mooers & Cena. We are disappointed our relationship ended with Parker Mooers & Cena but they do not seem like a good fit for small businesses.

They've done our business and personal taxes for the last 4 or 5 years and the service has always…read morebeen excellent. The women at the front desk are always friendly, organized and professional. Our questions are promptly answered, and the last time we met with Johnnie, my husband and I left with a much better understanding of recent tax law changes. Highly recommend.

Just had dealings with EBA with regards to a collection payment from a utility company I have been…read morewith over 25 years. Yes, they are a collections agency...but I wouldn't be dealing with them had I kept up payments to my oil company. So MY bad in the first place. I found PATTI extremely caring, compassionate, helpful, and kind. She listened to my "story" (which I'm sure she hears dozens of excuses daily). The difference is she treated me as a human, actually listened to what I had to say, (dealing w/cognitive issues due to breast cancer meds and hubby never has paid a bill in 30 years cuz I do it), didn't make me feel like a "bad" person for not paying my bills. She was more that willing to work with me. After a few minutes, we came up with a solution that worked (got the entire bill paid) and we both wished each other a better year and a Happy Thanksgiving. I hope that one never has to deal with any collection agency (but life challenges happens sometimes) however, if you need to, I hope the company sending you to collections sends you to EBA. Thank you again for treating me like a human being.

I got a scary call at my work's reception desk which I have NEVER given out as contact info from…read moreElliot Bay Adjustment saying I owed someone I've never heard of in a town I've never visited a bill of $995 from 2011. After hearing my middle name and birthdate they decided they had the wrong person. Totally not me, and obviously not my bill. They told me that this bill was "on my credit report" which was clearly a lie - if it was I would've noticed it when checking my credit report, and to get it they would have already had to gather info such as my birthdate, which, if they are sneaky enough to get a work phone number I've never given out, I think they could find! So, either this is an egregious failure of the employee to do the least bit of research, or they are hoping you will pay bills anyway even if they aren't yours. Do your research before giving this company a single cent.

Ever had a charge that shouldn't be there show up on your credit report? If your answer is yes,…read morethen you too probably know the anxiety that comes with trying to figure out how to get it removed. I had heard though the grapevine that The Credit Guru were excellent and easy to work with. They deserve their reputation. By the time I got off the phone I had a plan of action, and was seriously relieved. I highly recommend.

I worked with Credit Guru to help me increase my score for a home refinance. They provided sound…read moreadvice and thorough services to help me achieve my goals. During the few months my credit score went up by 100pts. Which was a combination of their efforts and my reducing credit card debt, which they highly recommended. They did not over sell me, and set my expectations properly. Overall highly recommend them for their services!

Wonderful to work with. I am thankful for how honest and knowledgeable everyone is there.read more

I was seen quickly, I don't remember her name but she helped me right away, even giving me some…read morepersonal advice to help my decision making. This was valuable to me in the fact that I was able to pay off my truck and avoid fees.

Great customer service. Convenient location and hours. Staff is very knowledgeable and friendly.read more

I have 2 loans and BECU and when I took the second loan they told my to just over pay the first…read moreloan and the overage would be transferred to the second one and pay that. Well, apparently that was a lie because they keep calling me telling me I haven't made my payments. I've tried to make the second payment out of my BECU checking account to my BECU loan, but it will not let me and it will only let payment to the first loan and says, I'll have to mail a paper check for the second loan to BECU.

My husband and I went in this morning and we were assisted by Whitney. She was professional and…read morefriendly, answered all of our questions about their services, and helped us open new accounts. Very happy with our experience!