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    BECU credit union

    BECU credit union

    (126 reviews)

    This review is just for the Everett Branch. Drive-thru…read moretellers are biased and racist. After handing over DL and giving the security code, I am still asked additional security questions. Once, I was asked five additional questions. The one that was way over the top was, "If I worked". No lie! I am only asked these additional questions if I am withdrawing over $500. The camera was broken on the screen, and the teller wanted me to do the chicken dance with my neck because she couldn't see my face. Another time, a teller said, "Will you please look at me?" I asked a teller, why am I always being scrutinized, "its for your protection." The Everett location has some of the most biased and racist drive-thru tellers, and after filing complaints to corporate, corporate isn't much better. If your skin is brown, good luck.

    In short By far their biggest location, with the most…read moreservices available AFAIK. I've been a very happy customer for 20 years. In long They're not right next door to Boeing, but they're very much in the heart of Boeing country, so they put a big bank on a busy corner right here. A dozen tellers, a couple dozen desks behind there, huge lobby, parking lot big enough for a big supermarket. Multiple drive-through lanes around back. I switched over from full-retail banking about 20 years ago. I've had savings, checking, and 4 car loans through BECU now. I've always had a great experience from beginning to end with everything I've used. Car loans They have lower fees, typically much lower, and always get the best available rate. The online experience is very straightforward--even 15 years after paying off the first one, I can still the records when I log in. You can make payments as early and often as you want, and they just automatically deduct what's due from your checking each month. Unless you're wealthy enough to pay cash, it won't get much easier. Checking/savings/Zelle You can orchestrate pretty much any transaction on these accounts from the web or from the mobile app. The website has gotten really strong over the years--easy to set up a debit card, easy to do anything. I noticed a bug in one transaction type about 12 years ago, emailed them, and it was fixed within a day. (They didn't let you pay your line of credit to zero online, but only for a couple days). Onsite services I've always enjoyed each meeting for car loans, and teller service has always been pleasant and efficient. They really do seem to hire people who are pleasant, and I've never stumped them with any question. They're trained well, too. They even have a coin conversion machine in the outer lobby, which you can use even outside of business hours. You can get multiple types of gift certificate or other stipends out of it. I've needed that only once in 20 years, but it was such a convenience when I did. I really appreciate the pleasant people, low costs/fees, and high functionality with BECU.

    Fidelity Investments - Front of the building, Thursday 5 October 2023.

    Fidelity Investments

    (9 reviews)

    While in graduate school at the University of California, Berkeley (2015 to 2019) the institution…read moreautomatically took a very small sum from a subset of my paychecks and put it into a retirement account. My retirement account was/is through Fidelity. When I returned to Washington State in approximately October/November 2019, I looked up to see if Fidelity had in-person offices I could go to and ask some general questions about my account to. I found this location, however I did not immediately visit as I worked through most of my questions, such as how to change my address on the account, on my own. After checking the online balance and withdrawal process, I decided it was time to come in and just ask if I could withdraw funds. I had not talked to a Fidelity financial advisor before and was uncertain as to if/how to withdraw funds. Remembering this location, I arrived a little after 11:00 a.m. this morning, Thursday 5 October 2023. Parking spaces were easy to navigate and the entrance easy to find. The interior was pristine and a friendly front desk worker, who I decided to term my financial advisor, greeted me. I asked if it was possible to withdraw funds from my account, to which he walked me through an example of what it might look like/entail to withdraw funds in full or partial amount from the account. Since I did not have my account details with me, he used my ID to pull up the account. He was friendly and knowledgable. The two big drawbacks I found out to withdrawing funds at my age (approximately 31 years old) were: 1) taxes, and 2) a 10% penalty for not being 59.5 years of age or older. This was very helpful information, as was the two general withdrawal options for a partial withdrawal: 1) a set withdrawal amount, or 2) a set in-your-pocket amount. My tiny little brain and I left with much to think about and I was happy to visit and get some guidance.

    We were assisted by Keaton, who went well out of his way to make transitioning funds from our…read moreaccount to another as smooth as possible. His customer service skills are nothing less than outstanding! We hope he is recognized as a superior up-and- coming individual in the financial community. I highly recommend you ask for him specifically when bringing business to this Fidelity branch.

    Karen A Koenig - investing - Updated May 2026

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