I really appreciate the Excellent people who work at the Everett Branch (404- 128th St. SW). I…read moreapplied for a transferred mortgage last year about this time, and they took about 2 months to get back to me, with a very small reduction in my current rate. I called Whatcom Educators CU, and the manager got back to me in about 10 minutes. Now I have a much better mortgage rate with WECU. I pay my WSECU credit card early and always for over 4 years. They would not increase my limit (from $5000 to $6000) without a hard pull on my credit. This year, I had a fraudulent charge on this WSECU credit card. That in itself is a concern. I did not get any notice about it. I asked them to close my credit account. Apparently, I didn't communicate adequately, as the closed my card, but left the credit account open. I went into a branch to figure out how to get the account closed. They stated that closing a credit account (with zero balance) would be a detriment on my credit report. I closed it any way. As well, I locked my debit card with WSECU. I'm keeping WSECU as a secondary credit union. Thank you to the very professional and friendly staff at the Everett Branch. --Laura H., Everett

Terrible communication and listening skills with minimal verbal contact…read more We applied for a HELOC loan, online and nobody contacted us to prepare us for what we will need to put our best application forward. They just ran our credit before contacting us and made us a counteroffer based solely on the minimal information in their application which never asked for savings or other assets. No one ever contacted us to ask for income information or assets until after they ran our credit. Our credit is 750+, our payment history is spotless, and our savings are greater than our debt. The agent was very dry and impersonal the few times we spoke with her (twice for less than 5 minutes) and we felt like we were just a number the entire time. She offered less than what we wanted, even though they valued our home at a much higher value than we expected, and never acknowledged anything we would communicate to her about our assets or savings. She would just email us for more information and never ask for our assets or personal savings information that would show our savings are larger than our debt, leading me to believe they do not take your assets or savings into account when calculating loans. Thereby never having a full picture of our net worth. Our entire experience felt impersonal and robotic. It almost felt like they never listened and gave us a "take it or leave it" offer without discussing or reviewing all of our assets. I couldn't help but feel they were being biased. If you want to deal with dry, unfriendly people who will make decisions from little information and not acknowledge anything you bring up, then WSECU is the place for you.

I'm sad to see all the bad reviews. The Everett branch has drive thru and it is so convenient …read more Becu is also amazing at all their loans, cds, and credit cards they offer ! I feel fortunate to be a customer !

I am extremely disappointed with the service I received from Kaycee, the branch manager, and…read moreFrancisco, the teller. When my niece and I first arrived, we explained that she had received a check from her high school as an award. Because she is 17 and does not have a bank account, she wanted to sign the check over to me so I could cash it for her. The employee who greeted us at the door told us this would be perfectly fine and directed us to wait in line. After waiting approximately 30 minutes, Francisco informed us that he could not process the transaction. He repeatedly left to speak with Kaycee, the branch manager, and after lengthy discussions continued to tell us "no" without providing a clear explanation. When I requested to speak directly with the manager, I was not assisted, and I ultimately had to approach them myself to try to understand the issue. What made this experience even more frustrating is that I have been a customer for over 10 years, with multiple accounts, investments, and loans through this bank. I have never had a late payment and have maintained an excellent relationship with the institution. I also had more than enough funds in my account to cover the amount of the check, meaning there was virtually no financial risk to the bank. Instead of helping us find a reasonable solution, we were met with resistance at every step. I ultimately had to electronically deposit the check and then withdraw the funds myself because they refused to assist us with a transaction that another employee had already told us was acceptable. To make matters worse, my niece was on her way to prom and needed the money for her evening. The delays and lack of communication caused unnecessary stress and nearly made her late for an important event. I understand that banks have policies and procedures, but the lack of consistency, communication, and customer service shown by both Francisco and Kaycee was unacceptable. After more than a decade as a loyal customer, I expected far better treatment and a much more customer-focused approach.

Don't go to this place they are very unprofessional and shady I'm worried they will commit fraud…read morewith my return! They don't answer phones and are never in the office!! Very unprofessional!! Be careful!!

I wouldn't go back with this tax service the Sumption…read moreService LLC dropped off tax papers but never heard anything from them called, emailed but they never return any calls or responded the emails The office hours from Monday to Thursday 8am to 4:30pm but I stopped by the office many time and it always close This is not a good service The customer service is very very bad

FIVE STAR BANKING…read more 5/5 Stars I seriously love coming to this bank. The workers here are amazing and so is the Branch Manager, Toni Nicholas. Heritage Bank is the first bank that I approached in Washington to open an account. I recently moved here and I wanted a local bank. My friend and I called in an hour before closing and the branch manager told us to come down and she would assist us. Not only did she help us with an auto loan and opening up checking accounts. She even extended her hands out to help us both find jobs. What an amazing person. Toni was such a blessing for us and she is just the most awesome person I've met with. She has been helping me via email, phone calls and in-bank meetings to help me with my banking and job hunt. As for the bank, they have amazing accommodations and ATMs everywhere with no fees. Best bank I found here and I'm a very satisfied member! I wools recommend this bank to anyone looking for a PNW bank.

If you are looking for a great local bank in Washington look no further. Heritage Bank is here to…read morehelp you succeed. The staff is very friendly and knowledgeable on the different and account types and services offered. Located on Evergreen Way I have been a customer of this branch since 2002. For a local bank, the technology they have is on par with the bigger banks in the area. Have online, phone and mobile banking with mobile check cashing. The ATM network is part of the money pass so any ATM in that network allows you to not get charged the surcharge fees. I personally know Toni and Anna and they are the most genuine and friendly people that I know. I go visit the branch even when I don't have any kind of banking to do because they are that friendly. Seriously I cannot recommend this bank enough, great local bank with friendly people, and great service.

This location contracts with a local scummy towing company relying on their poorly marked parking…read morelot to take advantage of uninformed drivers and towing their vehicles within minutes of them exiting their vehicle to shop at the next door thrift store. This business shares a parking lot with the donation activity of the same store and nowhere states the parking is for their predatory short term loan business only. Lynnwood PD acknowledges their signage is poor but technically legal. Avoid this shady business because of their relationship with an unethical towing company, R&R Star Towing out of Lynnwood. Improve your parking lot.

Rude bank tellers don't go here. There was barely anyone there and told me to wait in line.read more

If I could award NEGATIVE stars, I absolutely would. I completely understand that everyone with a…read morejob ... has a job to do. I have worked in the banking industry where we had a collections team so I am well aware of how they operate. HOWEVER, when I tell you that these employees take disrespect to an entirely new level ... I have NEVER been spoken to the way I was on November 13. I had simply called to see if there was any way they could work with me for a lesser payment. I was told no and that my only option was to stop the payments but that would not stop my account from further collection activity. When I asked what that meant, I was not answered. I was then transferred to a man without any explanation. I explained to this man KIRKPATRICK that I needed the additional funds for some car issues. He proceeded to ask me what year my car was and then told me that my warranty should cover the work that was needed. He told me in such an abusive manner that neither he or APRIL believe anything I was saying. He ACTUALLY recommended that I reach out and ask my car loan if I can defer a payment so I said you know what since you don't believe me I will. I called my car company out of good faith and I indeed could not defer my payment. I called IQ Data back and said I wanted to make a statement on the recorded line and also told them I was recording them for my records. I told them that the way they speak to people is UNFATHOMABLE. I actually said that I hope this man doesn't have a family and that if he did, I pray that someone treats them the way he treats people. I was not ignoring the fact that I had agreed to paid .. I was merely praying that they would meet me in the middle but NOPE. This place should not be in business.

IQ Data = Another Phony Shake Down + SCAM on the American people, A Disabled Veteran, and A Black…read moreWoman...They bought Fraudulent collection from Riverside Park Apartments(RPA) who is using creative Fraudulent 'Cook the books' accounting and created a Bogus claim/file against a Disabled Veteran/male and a Black Woman/female to scam and shake us down, months after they examined and okayed the apartment was in pristine condition(the property manager accepted and cashed the lease buy-out check and was under no duress). The move-out was precipitated after the black woman was stalked on their property just after move-in, The Tulsa Police sent out a few patrol officers and two(2) police reports were filed with the police, then we proceeded with the buy-out. We disputed their bogus claims with the Tulsa BBB and won. RPA even went as far to sell the bogus claim to Lack of IQ - IQ Data and put a ding on the credit report to somehow get us to pay a Fraudulent collection/charge. Remember these Losers believe in modern day slavery - We owe ZERO $ ... This is written with love and in a non-judgmental [yet] factual manner that cannot be disputed/challenged whatsoever + God Bless the righteous. #NoTariffs