I just moved to Silvermine (part of Norwalk which borders New Canaan on one side and Wilton on the other). Buying a house and leaving my NYC rental was all consuming so I quit Yelping--except for 3 long reviews in November from a new computer which posted to a NEW account and just didn't have time to get it sorted. I LOVE this salon. Ignore the low rating. One person had a bad experience and since there are few reviews, it brought the rating down to 2.5 stars. Having gotten that out of the way, let me proceed to detail all the reasons this is my new spot. One thing I missed about Santa Barbara (a place full of bad memories and a horrifying move with psycho landlord) was Brian at SuperCuts at the location by Costco in Goleta. I loved everyone at the salon and Brian is a big musical theater fan so it was like hanging out with a pal (which I never had in that town, even in the best of times). My last cut was Halloween and I figured I would get a trim only. My grays were a mess in January and I had a date so I went to my best friend's salon in N Stamford. It's a gorgeous place and they give you free cappuccino, champagne, and chocolate. But for single process it was $150 before tip. $185. I figured I would just suck it up because I'm no longer paying rent in the city but when I went in for a cut I discovered that CT Supercuts does in fact offer color services. My cut was perfect. Jess is terrific and the salon is friendly and relaxed. Jess have me Cicily's card and when the grays returned, I booked with her. Noble Salon is fantastic and if you want to spend money on a luxurious salon experience, I recommend it highly. But my color isn't complicated. Long and thick, which is why I don't do it myself , but single process isn't like a weave. The stylist at Noble didn't have my exact formula (my sister worked in hair 30 years and I've pretty much used the same Prevana formula 15 years--before I had grays to cover). It wasn't quite dark and purple /burgundy enough so I called Brian and got the exact formula. In CA and NY I used to bring my own. And in SB, if I didn't have the 4N or 5N (brown), Brian would use a tube of the Paul Mitchell (which is the Supercuts brand). CT forbids you from bringing your own but Brian said the last few times we used all Paul Mitchell. Cicily didn't have my color so went to get some before the appointment and she did one of the most meticulous, perfect colors of my life, taking her time with tiny sections of hair. It took longer but boy was it worth it! We had lots to chat about because I used to live in New Haven. I'm so happy to have a great salon 10 minutes from me. I went in for a cut a month ago and saw that this salon does offer color, though the website doesn't say so. read more

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Making appointments seem to be a joke as they take walk ins over them. They seem to be short staffed and service is really being impacted. It's a haircut and shouldn't be stressful read more

Thanks to Cicily for a great cut! She had me in and out quickly for my haircut and will be back soon! Very satisfied!

Update: I called the salon on Monday and was given the phone number for Crystal Davidson, someone I was told is a District Lead and can assist with the problem I had with Daniella, the stylist who absolutely butchered my hair on February 12th. I have left three voicemails in the days since receiving the phone number - not a single call back has been received. At this point it is evident that the Wilton Supercuts does not care about ensuring the quality of the haircuts given by their stylists. They will butcher your hair, take your money, and completely dodge any semblance of responsibility. The owners should be ashamed of this behavior. read more

I've been going to this location since it opened. I have never been unhappy with the service. But the staff turnover is frustrating. You don't expect people to stick around forever, but I think I went through at least half a dozen stylists in my time there. I like to stick with people I know. All of them left. I'm told they don't get paid very well. At least I got to say bye to the last one. I showed up to my appointment (early), and saw my stylist was in tears. She just got fired. So after my stylist (I made an appointment with her, mind you) was escorted out the door, the other stylist kindly offered to cut my hair (again, no complaints, nice job) but it was kind of an awkward moment. Then they closed the store because of ... a staff shortage. In this environment where there is a widespread labor shortage, you'd think this would be the last thing to happen. I was kinda bummed because I LIKED my stylist (Kelly was awesome ... hopefully she'll land elsewhere). I feel like I am living in clown world now. I am tempted to just shave my head and save myself the aggravation. Maybe it's time to grow a man bun. Or see how handy I am with a flowbee. read more

It used to great. Fast staff turnover. There is something deeply dysfunctional going on at this particular location and it has clearly affected the quality of the staff they are able to hire. Avoid this location. read more

You know, I got an okay haircut but I definitely didn't enjoy arguing for the short cut I wanted. It definitely felt homophobic on some level to have a hair stylist tell me she didn't want to cut my hair short because she likes it long and also suggested I not get a masculine style cut. Was it a good cut, sure. Was it cheap, absolutely. Will I go back, it doesn't seem like it was a place for me. read more

One of the best locations in the area! The staff is diligent about COVID precautions but still welcoming to clients. I've been coming here for the past few months since moving to the area and so far I have had all great cuts! Shout out to Jessica who gave me a great high fade today. Check them out. read more

I went on a Tuesday morning at about 10 am. There was nobody waiting. Eva introduced herself and said she would be cutting my hair. I gave her my name and sat in a chair for my buzz cut. She was thorough, courteous, and did an excellent job. If you're looking for a simple haircut - like a buzz - this place is perfect. read more

I always bring my kids here and never leave disgruntled. We've never had to wait long, the place is clean, and the workers are easy-going. A good value. read more

Horrible. Save your money. Unless you are going to have very short or shaved hair they have no idea what they are doing. There were 3 ladies there one blonde, one purple hair and one dark brown hair. I decided to go in because my son's salon stylist was on vacation so salon was not open. I needed a SIMPLE request The latter said she was able to TRIM my son's bang so it fell above his brow - no styling- no layering- provided his professional headshot to ENSURE she understood don't CUT THE HAIR AS IT NEEDS TO LOOK LIKE THIS so stick with the bang trim ONLY. I saw her brush the hair to the opposite side to cut and I again reiterated what I instructed three times before and she assured me she understood. Well apparently I must speak another language as she went and cut while brushed to the opposite side. I then stopped her to hand me the comb and it was SO CHOPPED UP when it fell back the other way. I pointed it out that she layered his hair vs trim the bang. It was funny when she advised he was done with wet hair as if I wasn't going to make her dry it to see the damage she caused. I instructed her to dry and she tried to dry with stylish brush. I again had to stop her and remind her she's drying to check to see what the hair looks like due to the cutting. And of course I'm there having to show her how choppy and uneven and show her she messed up the flow. It's ridiculous that she's working here. Corporate needs to ensure their people know what the hell they are doing. I specifically asked for someone who knew how to cut long boys hair. She said she did. She has no clue how to cut hair. See photos. Go to a real stylist if you need STYLED cuts or trims. If you want a shaved head and can't get to a barber go here. Then she charges me $15 for effing up Gus hair then gets visibly annoyed she's not tipped. Lol the entitlement complex is real. Thank god I stopped her when I did. You want a tip? Quit this job. It isn't for you. A total waste of time and money. read more

Got a root touchup and classy bob cut with no frills. In an out in 90 mins. Daniela is warm, welcoming and efficient. Very satisfied.

I had a very strange experience at this Supercuts... I was in the area for work and just needed a trim. First of all, I waited about 35 minutes. At 1pm. On a Tuesday. Okay... When it was my turn I was greeted by my stylist and she had me sit in her chair. I mentioned that I would need a wash too which was met with "Oh... (Long pause) A wash?... (Long pause) You know we charge extra for that right?" Trust me, I needed it so I just went along. She proceeded to wash my hair with the hottest water I have ever had the pleasure of feeling on my scalp. I mentioned that it was hot and she said "oh it's only for a few minutes. It will cool down soon." She continued to dig into my head with her nails as the water stayed hot as can be. Halfway through the wash she said "Did you want a dry too? Because that costs extra." I was headed to work so I said yes. "Well we don't have a round brush so we don't round brush." Um, alright? The good news? I don't think she charged me for the wash or dry and my hair was cut straight. It was just a weird experience. Even if I am in the area again, I probably won't be back. read more

They want you to call ahead, to make sure you do not wait and you are guaranteed to get hair cut. Made an appointment for 7 pm. At 7:05 pm I was told that there was someone else before me, and had to wait for my turn. Thanks Eli! NEVER EVER AGAIN! read more

Called the night before for an appointment. Was told I had to call the same day. Called the next day, rang over 10 times, no answer. So I "checked in" online for 10:30. Arrived and both stations (yes, there are only 2 staffers there on a busy Saturday morning) were occupied. Both serving a family (I have been places where one hair stylist will assist a family so the other is free to attend to new customers. SO, that took a while and by now it was 11:00. Then finally I was able to get eye contact with one of the stylists where I was told that I needed an appointment. FRUSTRATING. They made an excuse that the online system messes them up... rather than trying to come up with a solution on how to attend to the walk-ins and the people who have reservations. They need a system. They need staff. They need some lessons in customer service. read more

Very good shop in Wilton and Norwalk. Would give 5 stars if you guys took ApplePay... so do it!

I don't know why everybody says that its bad hair salon. You only pay 18.50$ for a haircut and they are good at their job. Never been to the other Supercuts locations but there's nothing bad about this location. I would definitely come back! read more

Love coming to this location. Everyone is always so warm and friendly. I usually call ahead and when we walk in we never have to wait. Love the modern look of this location and how clean it is. As soon as my son is done with his hair cuts I always inspect his hair and I am never disappointed. This is our son's third year receiving haircuts here and I believe he will be here for years to come. read more

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Worst hair cut my husband has ever gotten. He says is there a 0 stars option. He had to explain what a fade was to the hair stylists. And the lady on the phone was extremely rude. Not only that but they didn't listen and cut his hair entirely too short. Will not be coming back. Nor do we recommend this location of its stylist. My husband said he wanted to walk out but it was too late she already started cutting. $18.50 was steep for the haircut he received. read more

I got a great precise haircut! I wish I got the name of my stylist. She had dark hair. Great job..

Went in for a wash and cut and simple layer. The lady i had was very rushed the whole time and got me quite wet during the wash and was a nightmare with the hairbrush. Layers came out very choppy and it really doesn't look good. read more

This hair cut location is outstanding. Wanted to get a hair trim, Walked in and greeted by the friendly staff, gave me the wait time, sat down, I was called up, and they cut my hair in a short while and for a great price. And done, that's it. I took a look in the mirror and found out to my surprise at the haircut I received was actually the one I was thinking of. And all in all the great and friendly staff was just amazing too. read more

Been here twice in the past three months. Had the same woman both times. Second time I was hoping not to get her. When I went the second time I did not see her there so I assumed I was alright. I sat down and waited while the one hairdresser finished the only other person who was there. This was the middle of the day during the week so a very slow time. Out of nowhere the same woman who cut my hair the first time a couple months prior walks in off break with a coffee and asks me to come sit in the chair. I should have just walked away. The firs time I saw her she cut the length alright but it was kind of choppy in front and a bit longer on one side than the other. This second time those same issues were present and actually even worse, especially the choppiness. Also, she did the overall cut much too short this time when I specifically said take a LITTLE off. She ended up taking about half my length off. My haircut is now extremely butchered. It's going to take probably 4 months to grow back to where I can actually do something with it. I am extremely pissed off. I will never go back to this place again. I guess I have to just pay more somewhere else. read more

I called ahead and was told 10 am would be fine. They never sat me down in the chair until 10:45! What is the deal with this place? Don't count on your phone in to work. Also, the girl who cut my hair didn't do an even job and tried to talk me out of the style I requested. WHY? It's none of her business to preach to me about the style I want. I don't understand this place. I doubt I will be back. I've had enough. read more

Merecedez is very bad, didn't do what I say, was rough with using the clipper, and did a shady job Have had good experiences with Cindy read more

Called ahead, as Supercuts tells you to do ( shorter wait). Made an appointment for 3 pm Sunday. Arrived at 2:55 and was told that there would be a half an hour wait. What is the point?! Normally this staff is very accommodating - not today. Now 3:40 - have wasted 40 minutes. read more

I had already heard from friends here that the staff was horrible but I wanted to give them benefit of doubt. I checked my son in at the desk and waited 15 minutes. Another patron walked in and was taken immediately. I asked the girl at the desk why because we had been waiting. She didn't even respond. I told them I was leaving...there were 3 hair cutters there...and not one of them apologized or asked us to stay. Unbelievable. Way to uphold your horrible reputation! read more

The team has done a great job on my two toddler boys and the price is a fraction of other local salons. We've been quite happy! Update: had a terrible experience at Supercuts on Main Ave in Norwalk. The Danbury Rd location is without a doubt their best location in the area! read more

Avoid this place! 9:30 am on a Sat and the 2 ladies there had terrible attitudes and complaining about how tired they are. Really? First thing on a sat am -- your busiest day just starting? I believe her name is Donna -- asked me after pointing me into the chair, "what are we doing?" I asked for a very slight trim -- no more than 1/4 inch off everywhere. It felt like she took off way more than a 1/4 inch off the back. Although she didn't offer me a hand mirror to check out the back (she knew she screwed up), I asked for one and was horrified. She had taken more than an inch off and had shaved the back up like a US Marine haircut. No apology, just a terse, "that'll be $17.99". I asked her why she decided to cut so much off -- contrary to my instructions -- and all she could say was that she wanted to clean things up. Oh well. The good news is that the difference between a bad haircut and a good haircut is about a week. I'll wear high collar shirts for the next week, but will never go back to this place! I advise you to avoid it also! read more