The wait is long and the service is poor. Even with an appointment it was over an hour wait to get a haircut. Will not be going back.

I've been coming here....8yrs? Maybe more? I have liked the convenience of the location and mostly everyone I've ever had cut my hair has been pleasant. I kinda sorta know what and how I enjoy my hair but sometimes i have a hard time imparting that. For the most part they get close enough and I'm a happy customer. Today I checked in online, showed up a couple minutes before my time and was immediately seen. Erika sat me down asked me a few simple questions and right away knew what i was talking about and just got it. When i mentioned something I'm hyper sensitive about, she totally saw it and worked around it so well that I don't think my hair has ever looked this nice. Usually great experience, but today was exceptional. Erika was great, friendly, attentive and got me in and out of there as quick as one could with a really nice hair cut. (i was on a break). I would definitely recommend anyone i know to her. read more

I had the best haircut today! Priscilla was extremely nice and did a wonderful job. Next time I need a trim I'm requesting her for sure! read more

The ladies here are the best! Family went in for cuts. They took us all in. Erika, Sandra and Priscilla are amazing. It was a busy Thursaday, but they worked their magic and got us all fresh and clean cuts. read more

Blanca is my go to stylist. Quality service , friendly convo, bright personality. I ask for her everytime. Others are good too. Blanca my #1 choice if avail and worth a wait. Thank you to all read more

Do not come here. Came in for a hair cut to take off around 5 inches and they took off around 8. The lady who cut my hair did it in literally 5 mins maximum as she was trying to squeeze me in before her next appointment. Didn't wet part or even check to ensure that all ends were even. She had me stand up because my hair was "too long" and then proceeded to cut my hair while she was sitting down in the barber chair. Super unprofessional and have no idea how this qualifies for going to beauty school. 0/10 do not recommend read more

This is my go to Supercuts ! Blanca is my stylist and she never does me wrong. She knows exactly how I want my hair done and it is always perfect! The prices definitely reflect today's economic reality. The place is always clean and the other stylists are just as friendly and attentive. If you are looking for a place that is reasonable and professional, this is the place to go! read more

I recently started getting my haircuts ,here they do a good job,very attentive,polite and professional,stylist Grisel .

My go to place! Always friendly service and listen to your needs. I've gotten many haircuts by almost every different woman in there and they're all on point! I'd definitely recommend giving them a try. I'd call to see how busy it is because it can be kind of a wait since they don't do appointments, but it's still worth it! read more

Araceli was very helpful with my hairstyle and color. Very clean and bright lights. So welcoming.

Easy Check In with the SuperCuts App. Plus the haircut and style was exactly what I wanted.

This review is personally just because my hair was cut way shorter than expected. Mind you my hair was really long at my lower back. Wanted to go in for a short look. I asked for a cut lower then shoulder length of course when your hair is wet it extends longer. She cut the first section and already was it extremely short. I ended up walking out with my hair up to a little above my shoulders. Cried in the car and the way home I'm not happy with the length. I also asked for curtain bangs and told her I wanted them long. I'm not a stylist so when she said she knew and she told me she was making the first cut I trusted she knew what she was doing. I walked out with hair up to my shoulders and regular bangs. Really not happy with the outcome. If anyone else is going from long to short make sure you have the girls start off inch by inch instead of them just going strait for it. My stupid mistake for wanting something new and going here. Honestly traumatized and sadly will not come back. Thank you to whoever cut my hair you were nice lady but work on the lengths of what people ask for. I'm read more

Their appt/reserv. process is flawed.. Made an appt on Monday for a Thursday appt. Was treated as a walk-in? They said I'll have to wait around 40mins? read more

The check-in system is terrible. While reading many reviews complaining about check in, or other; I can sympathize.

I made an appointment to get my hair cut on my lunch break. I show up and there is a notice that it's a reservation, not an appointment. The wait is over 30 minutes Why offer "appointments" if they don't honor them? read more

I love this place! They always cut my hair to the tee! I will be coming back and if you ever come to this location please ask for Blanca she knows what's up! read more

Lmao. they do NOT do a good job EDIT...and in response they told me "you must have alopecia" (READ THE RESPONSE BELOW TOO!) (I don't have alopecia rofl) Supercuts method: 1.chop a hole out of your head when your turned away from the mirror 2. comb over it and send them home 3.when they notice.."You have alopecia" In retrospect I should see if "Dr. Supercuts" is in my health insurance network so I can start going to them for my physical too. read more

Supercuts - Im having trouble deciding whether to give this 5 or 6 stars. Can i tip more? - Hair Salons Near Me - Pico Rivera, California

Had an appointment at 4:10pm today. My son had to get hair cut for his senior picture. He told the stylist what he wanted ( a 2 around and spiked on top) the stylist set up the 2 and buzzed all his hair off. Unfortunately I stopped the hacking half way gone and she stated that's what he asked for. I pointed to my head and said NO, this is what he asked for and has asked the same way for several years now. I wish they would get permanent people in this shop who know how to cut hair correctly! Thanks for fucking up my son's senior year! Lost a customer. read more

I came in for a trim. I asked for 1 inch straight across, no layers, and this is what I got. I called and let them know and asked for a refund. They said they can refund the price of $23 (wash and cut) but not the tip. I asked why and they said I gave that voluntarily. I said yes for a good haircut, I didn't realize that my hair looked like this till later that day when I blow dried it. They still refused to refund the tip. It was only $5 but it's not deserved considering this is what I got. I will not be back. Enjoy your tip Mayra. read more

Supercuts - Hair Salons Near Me - Pico Rivera, California

Of all the Supercuts/Fantastic Sams/chain haircut places I've been to, this location in particular is the cheapest for a standard hair cut. Service is OK, not bad nor great, but you get a beautiful haircut as expected. My $14 haircut was done by my haircutter/stylist, who was very attentive to my hair. She didn't seem like she wanted to carry a conversation, so I just let her do her thing. She measured my hair to make sure the ends meet, etc. and I could tell she was a good cutter. There's no wait, even on the weekends. But come early if you're a walk-in. read more

I had taken my daughters to get a cut. My oldest has OVERLY thick knot ridden hair. We had Darla today, she took her time, saw our vision and made my daughter feel comfortable. Not only did she trim but she added amazing layers and helped thin out her hair. She did the best job and was super friendly. We had bad experiences in the past but today Darla made us forget about those. We will 100% be back and will follow her where ever she goes. read more

Don't waste your time or money. I walked in with long hair down to the middle my butt. I told the stylist, "cut 4 inches from the back" and 2-3 inches from my LONG layers. Simple right? Spend 10 minutes of her repeating what I "wanted" and she kept ignoring that I wanted layers. Kept suggesting to get it cut all one size. I finally give up and tell her just cut my hair an inch below my boobs with LONG layers, and LONG bangs, right above my chin. My hair is now ABOVE my boobs, I have SHORT bangs that BARELY pass my eyes, and my layers don't match. I knew I should have walked out. My fiancé also got a hair cut. Told them to make his head a "1" with a line up. His front is NOT lined up, no sideburn line up, and the back was cut too short. (She "lined" up too far"). This is TWO different ladies. Seriously. Go find ANY place besides here to get your haircut unless you don't care how they cut your hair despite what you tell them. read more

Always very satisfied with the service. I've yet to have a bad experience at any of their locations. This is my favorite shop. I can conveniently make an appointment through the app. I'm always seen at the appointment time. Great experience for the buck! read more

Supercuts - Hair Salons Near Me - Pico Rivera, California

Getting a haircut can be a struggle especially if your usual barber isn't an option anymore. I've read all kinds of bad reviews from this place yet both times my experience has been nothing but quality. 2 separate barbers and both cuts were superb exactly as asked for. They also had more than 1/2 people available which I think is worth note. Overall place is good. The price is isn't the cheapest but I was 100% satisfied each time. read more

How the heck I called ahead of time so they can tell me I have an hour wait, show up at 6:45 and still 5 people head of me? Then a lady walks in at 7 and she gets helped right away. Edit: A representative from Super Cuts called me and I highly appreciate that. It's been advice that using the app to make appointments it's the way to go. read more

Idl why this business is still open with such bad reviews. Literally called ahead of time for my mom and I. Waited **more** than 20 minutes, like they asked me to wait after making an appointment. As I'm still waiting for them to call me (they already called in my mom), a guy walks up, makes an appointment, then they take him in. When I address them, they say "you'll get the same person that's doing your mom's hair" LMAO EXCUSE ME, FOR WHAT???? Why have me wait if someone is available!??? read more

I have been going to Supercuts for 20 years. It is always clean, during COVID they take extra precaution and I feel safe. Thank you so much Blanca and staff. I really appreciate how you take care of me and I always feel special in your store. Aldo in Downey read more

I get my hair cut with Edith. I've been seeing her for years and she always gets it right. I love that I can text her and she'll sometimes take me in the same day. Thank you, Edith! read more

Im so glad I found this salon. I love paying a very small amount for an amazing haircut when I used to pay $60 at other locations. My hair always looks amazing and the lady that cuts my hair is a super nice person. They even take care of my baby if he gets fuzzy! read more

My husband came here for a haircut a while back and he was furious because 1) the haircut was not what he asked for 2) the stylist nicked his head with the trimmer! The spot was noticeable and shiny and I looked to my husband and asked him if they cut him in front of the stylist he goes frequently to cut his hair and he never a shiny spot on his head. The stylist tells him he had it already which was a lie. We left angered at the fact they nicked his head. Months go by and the spot the stylist nicked him has become a bald spot. He had to receive cortisone injections in the spot where they nicked him for hair to grow back again. Never again did we come back here again. read more

Don't bother calling ahead to put your name on the list they tell you a 35-40 min so you get there on time and they make you wait another 40 min last time I'll come here read more

Don't recommend. They schedule appointments and make u wait an hour to get seen. 2 of the 3 girls working there were taking their sweet as time knowing clients were waiting. My hair ended up too short and uneven. read more

I went in today to get my haircut. Told the lady (don't remember her name) that I am growing my hair out and that I'd like to shape up the back that way it falls evenly. WELL Let me just say that I walked in with my hair in a ponytail. You can look at the pictures to see how it looks when I left. Actually, this is how it looks after I went home and wash and dried it because the way I looked when I left was too embarrassing to go out and do the rest of my errands for the day. I've literally been crying since I got home because of how my hair looks. I've never felt so ugly before because of my hair. read more

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I will keep this short I walked in today to get my hair washed and just want to thank Mayra for being so compassionate and professional you made my day and I thank you again. read more

Blanca is fabulous the store is professional clean and the wait is always short!!! I don't think I would go anywhere else!

They are so nice at this Supercuts! They always give me a good haircut and i swear i always come in 30 min before closing hahaha I also love the fact that you can donate your hair here too. :) They cut my son's hair too and he's a hyper kid- doesn't sit still for a second- and the lady did a great job. And they can put the hair in a little baby's first haircut certificate. read more

I have been coming here for years an all the stylist are super sweet and welcoming! My stylist Leticia (Letty) is a awesome stylist, she caters and spend the extra mile on my cut. She is cute also read more

I have got my hair cut at super cuts for over 7 years with the same franchise all three locations in Downey and the paramount location on Rosecrans and my wife prefers the one in Pico Rivera. First I wanna say the only reason why this is a 3 star yelp is only because the great hair cut giving to my oldest son and the new girl in the front desk Alissa. Both quality good people that here to help. So the reason why I have chosen to give a long time friend supercity 3 stars when in fact they deserve 5 is because Jazmin!!!!! Here horrible customer service needs attention by superiors. I was talked to rude by this young lady and I will be forced to debate my next hair cut or how to avoid this young lady. read more

I'm sorry, but I cannot keep coming here if you are going to butcher my hair Every. Single. Time. I'm tired of this. A trim on top does not mean one side of my head only while the other side doesn't get touched at all!! I get it. My hair grows weird. It's wavy and different. But that doesn't mean you leave the side that gets parted untouched. I don't get it. This has never been a problem until recently. It looks so weird and awful when it's not combed. It looks like a comb over. I can't take it. I'm sorry I'm dropping Supercuts to touch my hair. read more

walked in signed in and was told to come back in an hr, came back and name was crossed off, not once received a msg or call and when i brought it to their attention the blonde, well not really blonde more like mustard colored tall chick with her rolls sticking out ignored my question as she rudely interrupted me and asked us to take a seat, we thought she would atleast called us next but still decided to attend another person that was literally signed in after us. i asked " i thought we were next " and her reply was just " NO " so no, i will not be returning. shitty ass person w/ some shitty ass customer service. take some time to fix that hair tho :) oh and no stars read more