Took daughter in for a 3-inch trim, her hair was cut short to her chin. Sunny is the worst hair "professional" on the planet.

Thanks ladies my daughter had a great time at prom 5 stars read more

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I would give zero stars if I could. My husband came home this way. Refuses to go back to fix it because they'll probably mess it up further! The worst haircut I've seen and he saw that he was bleeding as well. He only went there because places nearby was closed. Not returning read more

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This is an honest review by myself, who lives currently in Grafton, VA! I can only trust 3 people locally to ever cut my hair: my wife, or one of my two favorite Supercuts haircutters. Sonie cut my hair so perfectly today! I came in on Monday with no appointment at like 10:30 am and got right in. They were not busy, but Sonie is perfect for the job---she is an expert hair dresser for men or women's hair and it doesn't take all day, or cost $50. They have a bowl of candy, plenty of mirrors and comfy chairs! I also trust Linda at Supercuts, but I hear she is out until December at this time. It is November 2024. Thank you SONIE! read more

Steer clear.. at least from the lady my son's saw.. had to be the most awful hair cut we've ever received from anywhere. My husband brought them and I wasn't there but if I was I would've refused this service! We paid $36 for a super hack job. See photos and you'll agree. Lady was maybe in her 50s. It was our first and last time there. She either needs to quit her job or go back to school. I'm so glad we were able to get our kids haircuts fixed.. esp before Christmas! read more

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I had a very good experience here ! I booked my appt. online and was taken within 5 minutes. I don't remember the lady's name but she was African American and she was amazing ! I will definitely return ! read more

I was very pleased with the superior quality of my hair needs being met at the Grafton Supercuts by hair stylist, Miss Sunie Hwan. She is always so kind, caring, and professional. She takes care of all my hair needs and gave me a superior haircut and gray blending along with a hot towel treatment. I will always be returning to the Grafton Supercuts for all my hair needs with Miss Sunie. She is such a blessing. - Mike Philipoom read more

I'm going to give this place five stars but only for the young lady that cut my hair specifically. I believe her name is Danielle. She was awesome, did a great job and was so wry sweet to my son who we attempted to give a haircut but he wasn't feeling it. She however was very patient and understanding. Now I said what I said earlier because there was another woman there that was probably the rudest person I've ever seen in a customer service industry. First off her hair looked terrible (I know that's petty of me to say but if you work in a salon, you should be on point). Secondly she had such a holier than thou attitude towards my son and I, like we were inconveniencing her by showing up. I wish I could remember her name but she was an older woman with an condemned bird nest on her head. She needs to have her balloon popped so she can mingle back down here with the common folk. read more

My son sneezed and we were told we had to leave because sneezing is a symptom of covid. RIDICULOUS!!

I visited the Grafton Shoppes Supercuts last week and had a good experience. The stylist was attentive and listened to my concerns. I received a great hair cut and found the customer service experience impeccable. I will definitely return! The stylists name is Dani !!! read more

The girl were very nice! Got me in fast! Amber did my hair and she was amazing from start to finish. She literally made me a new person!

Did the online checkin at 1:30 for a 2:00 time slot. Arrived early and waited for my time. 2:00 came went and the only 2 stylist's there were both working on one person while myself and another were still waiting. 2:20 and still waiting while both work on the one customer. This is by far the worst experience I've had here. read more

Came in today for a cut and color... right off the bat they said they couldn't do the color I wanted because the only do basic coloring... which sounded to me like they weren't competent enough to do the color I wanted when in fact in November when I spoke to one of the other ladies that work there she was very confident that she could do the color I wanted... so I think these two just didn't want to do it... both had very poor attitudes and when I said I'll just get the cut the lady looked like she didn't even want to do it, then she cut it too short now I can't even get it fixed without going shorter... over all it was horrible service!! I will not be coming back! And the price for a cut and style was ridiculous! $40 seems a bit much! read more

I go to this store every other week to maintain a clean cut appearance for work. Today I go in with a friend. We get put into the computer to wait our turn. Two ladies come in behind us and are also put into the computer and are told it will be 20 minutes there are two people in front of them. A different stylist comes over and says I'm going to take them...they are personal ones. She proceeds to take these ladies before my friend and I. This is the second time another customer was taken before me. Customer service sucks. I WILL NEVER RETURN THERE AGAIN. read more

Been here twice for my son's hair cut and they seem to not like their job. they cut my son behind his ear!! Will not go back.

Went in for a color root touch up , the stylist never asked my name, but I know everything about her. She was so wrapped up in her story, she missed many spots on my head. I get a brown color and covering up white/gray. Very easy to see. The color blend was horrible and you could clearly see the brown older color to the newer color mixed in with missed white. Told me it will eventually fade to the same color, yeah it hasn't yet and it's time for another touch up but need a full color to cover up the horrible job. Thankfully I wear my hair up or a hat to cover. The entire salon was filthy and she complained about how horrible management was in fixing anything. Then the cash register was broken so I needed to go get cash....... read more

So I guess I just totally lucked out when I had to get some work done on my car and I picked a Meineke with a supercuts next to it (seeing as I had to get a haircut anyway)... I had been to a supercuts before and wasn't too impressed, but Kiki (the stylist this time around) was excellent! Probably one of the best cuts I have ever gotten. A quality haircut for a decent price (**Military get a discount here, might I add**), and it didn't take too long either. I would definitely go back and recommend this place to friends. read more

Danielle is the best, she did my haircut and it was the best overall experience I have ever had in a salon ever. So I recommend this place in particular, went to other Supercuts and it wasn't that great. Yorktown Supercuts for the win read more

Loved my stylist and loved the cut. Did not have to wait and got a great shampoo and massage.