Update: In response to my review, the owner asked that I reach out to her. She was very kind and…read moreoffered to rectify the situation and cut my hair to help manage it as it grows out free of charge. People have bad days, but when an owner shows interest is making things right and educating staff, that's all a person needs! Thank you, Charleen!

Alyssa is the BEST! I've finally found a hairdresser that I'm sticking with. She knows what to do…read morewith my coarse wavy hair and works absolute magic on it. She has also managed to give me a cut that works with a growing-out shaved side so you can't even tell it's there. Haircut aside, it's always fun to sit in her chair and chat! I highly recommend Alyssa as a stylist.

I called the salon four times before someone who sounded like they were upwards of 98 years old…read moreanswered the phone and couldn't hear me, I asked for French braids three times before she understood a very simple question, I happen to work around the salon and I asked for the braids around 3 she said no they're all booked, well imagine my surprise when I just drove by the salon and it's DEAD inside and someone could've took me for a 10 minute service, I'd rather get a pixie cut on my butt length hair at super cuts then ever deal with this business. Shady!!!! And lost a customer and won't ever be telling people to head on in there. Bad quality and bad vibes all around. Nope!

I called this business to ask about the price of a wash/blowdry. The woman who answered the phone…read morecould not have been less interested when she picked up the phone. I asked about the price and she asked another person in the background, then came back and said "they're all independent, so I don't know." I asked if she could give me a range and she said "starting at $35." The phone call was quickly concluded. I can't support a business which is represented by someone who doesn't know the pricing of services offered in the salon. Also, if you're the person stationed on the phones, try not to sound so bored by a potential customer. It is rude.

Amanda is fantastic with my 2 year old son. Nobody wanted to cut his hair because well he's two and…read morescreams and is scared. She's quick and precise. Thank you

Grew out my bangs for two years, only to have them destroyed in one second. I don't recommend. You…read moreget what you pay for

I can't even give these people a 1 , let along a 5 star .. they get no stars! they are so rude!!!!!…read moreand the shop is dirty... they don't know what your talking about , I showed them a picture of what I wanted and they said they u det stood but did not!!! they still tried to do my hair even tho they showed me the twist / they were doing which was wrong. they just are so pressed and worried about the money , they washed my hair for $20 did not use any special shampoo or conditioner and then put this black sticky nasty cheap gel on my hair which then I had to call me mom to come to the shop they just wanted to keep going .. I told them to stop but they wanted the mo ey so bad .. my mom came and told them to stop ! she said she would charge for the wash! then let me leave with half hair in black sticky gel!!! these people are rude!!!!! and then had the nerve to be acting like they were praying in the other room but rude and tried to hold me hostage why my mom went to get her credit card from the car . I guess they thought that we were not going to pay for thwm washing my hair .. which again I left with tons of black gel in my hair! them people do not kno me what your talking about only money !!! and then there mean and rude!!!! and they talk about you while your sitting there and amongst themelves, that s so rude , disrespectful and just ungrateful. people come to your shop to get serviced and you have a problem with them. DO NOT GO HERE!!!!!! to treat a kid this way and then they have people gambling outside and drinking and smoking right in front! so unsafe !!!! they get no stars... throw the whole shop away!

Great place call # for an Appointment and ask for Joanne she has been cutting my hair for years.read more

Best salon! I've been a customer for over 13 years. They do a phenomenal job! The owner Marie runs…read morea great business with super talented stylists. She sends them to classes and trainings so they are always staying up to date on the latest trends and techniques. They have top of line products. You always get quality products and tools for use on your hair. Lissa has been doing my hair now for years and she is amazing. Always get what I'm looking for and she is so personable and friendly. Eslana does a great job as well! She has done my hair when Lissa has been traveling or booked up. You really can't go wrong with anyone here. I come up from NYC to get my hair done. I've been doing that for over 10 years and it's because they are amazing at what they do. Only place I've trusted with my hair for over 13 years.

I am always asked "WHO DOES YOUR HAIR?" Soooo many compliments thanks to Gina who has been doing my…read morehair since VIVID open its doors. I usually let Gina decide what cut/highlights to do because I know when I leave I will look fantastic! Thank you Gina and Vivid for 10 years of excellence!

Hannah is amazing! Not only is she really cool, but she's also great at what she does. I can give…read moreher something super specific or extremely vague and she always delivers. I'm always getting compliments on my hair, and I couldn't recommend her more.

So I went in for a trim and blow out, Piper who did my hair was nice but she barely touched my hair…read morewhen shampooing and conditioning, I could've done a way better job myself at home, my hair left feeling very dry & not clean unfortunately I wasted $100 on something I could've done at home. She also left me at the shampoo bar for over ten minutes with wet hair and a cold rag on my forehead lol... super strange! Also all the girls in there were talking crap about another girl which is superrrrr unprofessional. Everyone here seems extremely stuck up i definitely would never go back or recommend anyone to this awful place! You really need to do better!

Love this salon! Gina came in on her off day to work with my schedule and I couldn't be more…read moregrateful! She's a great conversationalist, pays attention to detail and offers solid advice while also leaving the decision up to you to make, which is hard to find in a hairdresser nowadays. The salon is very clean and has a nice smell- not like chemicals. Very happy with how my hair turned out!

Finally I have the haircut I've always wanted. Rain was a wonderful experience and Aryana was a…read morejoy. She really listened to what I wanted and I'm thrilled.

A great family owned business here in Albany! They'll take care of you like family, and really go…read moreout of their way to make sure you're not just getting the style you want, but the care your hair needs. I've been going for loc refreshing and styling and have always been satisfied! I had recently had a medical episode mid-appointment and everyone was so kind and helpful, and happily made time to reschedule! Great people and great stylists!

Service sucks appointments are never honored, especially if another person is getting a more…read moreexpensive hair style and even after you've waited for almost 2 hours then the lady tells the braider in sqahuli to hurry up so she can get to the next one very bad service!!!!!!