Veronica asked all the necessary questions to my kid about what to do with her hair. My kid ended up being elated with the results. She looked in the mirror and was dancing for several minutes. Hard to find hairdresser who will pay such close attention to kid. Thanks very much. read more

This place is a joke, I schedule appointment for 2:40 PM and show up at 2 PM 40 minutes before my appointment they told me I will have to wait until my time will come at 2:40 PM. I had four people ahead of me meaning that I need to wait at least 30 to 45 minutes more so I really don't understand why I rather took my time to schedule an appointment if they are not on time I had to live without doing my haircut as I have a meeting that I need to be attended. What a waste of time !!! read more

Firstly, driving my brand new car, literally for the very first time I was nervous about parking but they have ample parking in the lot that they share with a FedEx, a Dominoes, a Thai restaurant and a baby store. Thank goodness! I walked in with no appointment but luckily Roxy noticed that I had not electronically checked in and helped me do so. I bumped up to the top of the list (the others had checked in electronically but weren't there. She did a great job on my old man's hair and we had a non-stop wonderful conversation. I will be back and hope that I get her next time too. Great experience - and yes the store was beautician and tidy! read more

Supercuts - Hair Salons Near Me - BEVERLY HILLS, California

This place is ridiculous. No matter what time you come, they always behind. You take your time to schedule things online and it has nothing to do with reality... Stylist are pretty average. Price is OK. Service is horrendous. They prioritize walk-ins over scheduled appointment, so don't bother to schedule online just show up waiting time will always be about 30 minutes or more. read more

The person who gave me my haircut did not listen to what I wanted. Cut off way too much. It will grow back, but I won't.

I like this location, which is close enough that I can walk to it. Calling ahead to set an appointment is suggested. I'm in an out within 30 - 40 minutes, and I've always gotten a good haircut. read more

I called to see when I could get an appointment, the guy said there were 20 people and I wouldn't be able to get an actual appointment until at least 5. However, the website allows me to schedule an actual appointment right now until 5. If I had selected one of these appointment times without calling I would have been waiting an extremely long time. Something has to be done to fix appointment scheduling and waiting times. read more

Supercuts - Hair Salons Near Me - BEVERLY HILLS, California

I always get my hair cut and colored at the Beverly Palm Plaza location, where the entire team does excellent work. My go-to stylist is Roxie--she truly listens, and her attention to detail and professionalism result in beautifully styled hair every time. read more

Made an advance appointment for a trim so I could get it done during lunch hour. Did not respect the appointment time; they did not keep the appointment. Get your act together. - what is the point of making a reservation ? read more

I called here an hour ago (7pm) i asked her if i could put my name in she said no they were only doing walk-ins i told her i had like a 30 min drive to get there she okay. I came and they aren't taking walk-ins they are too full and then she told me i should have called my name in. Almost too stupid to believe but thats the experience here. read more

Supercuts - The supercuts in Beverly hills where time management or follow through are not big priorities - Hair Salons Near Me - BEVERLY HILLS, California

Parking shouldn't be issue. Some staff is better than others but a very unreliable system. Supercuts is meant to be convenient, then why is there always an intolerable wait when an appointment has already been scheduled. read more

Yadira was the best! She knew exactly what I wanted. Summer is here and I need to have the hair off my neck! She knew to thin out my hair since the weight of the curls lengthened it! I am ready for the long hot summer! read more

Kind of disappointed. I've been coming along time and purchase a couple thousand dollars of gift cards from staff. But today had my appointment waited 45 min with my appointment and several folks went a head of me. Not happy as not treated like a long time customer who patronize because of service. Maybe it's time to find another spot. Grrrr read more

As a guy, this is my go-to place for a haircut. With tip. You can get out here for $35. The staff has always been friendly, especially the young latinas. There are always professional and I like that they offer the trim your eyebrows. Just be warned that parking can be a challenge in the lot, it's often not available. Also street parking is available but 3 to 7 is unavailable due to commuter lanes. read more

I suffer from psoriasis, which is not contagious. Maybe not beautiful or glamorous, but it means your scalp is a little bit flaky. I have never ever in the 35 years that I have suffered from this condition beenturned away from any hairdresser today - This establishment would not treat me, not wash my hair or blow dry it. I assure the woman that there's nothing to worry about - lshe refused and actually was rude and unkind. unprofessional and incredibly annoying. Learn your facts you can totally wash and cut hair when the scalp is irritated with psoriasis. read more

I called ahead and asked if I could make an appointment at a specific time. They said yes. I then sat there for 15 minutes only to be told it would be another 10 minutes. It wasn't busy at all. What is the point of calling ahead if it's going to take 25 minutes to get in when it's not even busy? They should just tell people that they don't take appointment period and the wait time could be a while. Don't tell people that yes you have have a 1:30pm appointment if that means nothing. Very badly managed. read more

The check in system doesn't make sense. They can never honor the time that you selected. They also spend more time answering the phone while trying to cut your hair. They used to have someone managing the phone and it isn't efficient to stop the haircut to answer the phone and quote people a fake time to check in. read more

I have been impressed with This Supercuts on Olympic in Beverly Hills. It's my 2nd time here since the one on sepulveda and Pico closed. Jasmin did my cut this time and I was ver impressed. I got a "new do" with her suggestion and I walked out feeling beautiful and excited. Thank you Kasmin, I'll be back read more

Called this afternoon to ask if I could do a walk in at night and the person I spoke to said yes. I get there and one of the hair stylist says they can't take any walks in. I told her I called earlier and that somebody confirmed. She asked if they took down my name. I said no because they didn't ask. She said it was too close to closing time for them to take me but it was before 6:30p and they close at 8pm? I wish the person I'd talked to gave me accurate information. Shall avoid this location. read more

The person answering the phone could've have been ruder he hung up on me twice. I was asking how to find out if my haircut was within the 7 days bc the woman who cut my hair told me I had 10 days to come back as I wasn't sure if I wanted more cut off. The guy answering the phone kept interrupting me telling me it wasn't 10 but 7 days I said fine can you look up the date as I didn't keep my receipt He rudely said you need the receipt I should've known not to go there as they're star rating is so low read more

I hadn't been to Supercuts in about six months. I called and made an appointment with basically anyone there. It was a roll of the dice and I hit the jackpot! My hair is in a terrible state because I've been chasing for my long lost layers that were impossible to get back until Diego! He knew. He cut. The rest is history. I'm a whole different person--my old former newer self. Thank you, Diego! read more

Supercuts - Super haircut SuperCuts! ‍ - Hair Salons Near Me - BEVERLY HILLS, California

The male staff member was reallt rude over the phone. No customer service skills whatsoever.

We made an appointment and we were told it would be a 20 minute wait. An hour later, we were still waiting. It was absolutely ridiculous.

I have been coming to Supercuts for many years. Today I had an appointment at 12 noon with ARLY. She is not issue here let me be clear. When I got there a few minutes before 12noon appointment I was told by the receptionist I think the name is Alex that she had someone in her chair which I could see. I said no problem. So then after she finished and cleaned her station she called another person in front of me. I had an appointment at 12 noon. Their answer was we're sorry we have other people waiting ahead of you. What is the point of having a time if you're going to put other people who's you that didn't have an appointment. Another issue here is the attitude and the demeanor of the receptionist. Rolled her eyes when I asked the question. condescending saying have a great day she said. The attitude was I don't care have a nice day. That is not acceptable in any business place. Like I've said I'm a long time customer of Supercuts and I normally don't fill out surveys but I felt that I needed to here. Mainly because of the attitude that I just described. If you're not going to honor your appointments and you're still gonna have to wait and let people in the store go ahead of you it defeats the whole purpose of having an appointment. I have never encountered this in all the years I've been coming to Supercuts. I hope my feedback has been very constructive. PS Arly's Haircut has always been superb. She's always been a nice person. Just want to be sure you know this is not her fault directly. read more

Great Supercuts; nice location. Friendly staff , can be a bit of a wait but there moving as fast as possible. Clean inside and has street parking. read more

Supercuts is always going to be a bit random. Some awful stylists. Lots of average/fine ones. A few stars. Today's haircut was fine. Worth the $20 or so. Pleasant. In and out. Done. read more

Busy mom had some time to herself and needed quick trim. They were able to accommodate my requests. Thx

Roxy was referred by a friend. I am thrilled to have found a new "home" for all my hair needs. Roxy listened and took her time to give me a fabulous cut. I have really difficult hair. She was friendly, kind and VERY proficient. I will be her loyal client from this point onward. read more

I want to start of by saying that I literally almost had a heart attack by the attitude of the first hairdresser Ariel, I really tried to keep it together because my 10 year old was with me, I just literally asked my son to get up from the chair and I asked for someone else. The second hair dresser Diego that did my son's hair was super nice, patient and professional!! When you know you know!!! Honestly my son just needed a clean up since he has a buzz cut ‍I highly recommend Diego !!!!!!! read more

Been going there for about two years. Great service. When I make a reservation, I always get sent to a stylist within minutes of appointment time. Friendly stylists, hair cuts are fine, no problems at all. read more

Connie does an amazing job! It's professional salon quality service at an amazing price. She gives amazing haircuts.

Refused to help me out and asked me to leave and go elsewhere because I had a knot. If you can't go to a hair salon for help with this Who else do you go to for help with hair related things? Ridiculous! read more

The Master of the game "Ms Roxanne"- since 1972 is the highest quality original South Africa diamond of this company.! I don't even remember how I discovered this gem. I want to give 10+ stars. I have been experienced many different levels of high-end salons in my life. Of course always after i read the reviews from various sources. i have believed whatever standard they offer was ''normal". i knew something was way balancing off from every aspects but I couldn't pinpoint out. Also i was too busy to switch or dig into it for a long time. I couldn't have a proper hair cut due to long and persistent pandemic. i Kept searching. I didn't really want to go back to the past salons i went. I kept searching/reading reviews from various sources. I read reviews about MS. ROXANNE. The contents of the quality reviews are not only outstanding but also unusual. I called the salon 10+ times to check her availability. I still feel sorry for the lady who answered to all my questions professionally without loosing her pace. NOW real story begins. She welcomed me on time with 'veteran face". I showed her my iPad-pictures. I am a obsessed perfectionist. I had no single doubt when i saw her demeanor- thIs game is already over! SHE ALREADY! WON! First she analyzed my hair quality? Sorry Roxanne I don't know the technical term. She used 10000+ times of scissoring & checked 10+ times. It was more than perfection. - ECSTASY ITSELF. Then she brought steamed towel & gel. We started @1:00pm she finished @ 1:53pm. The facts above are all true under penalty of perjury. I retired as a CA attorney. **People don't pay $50.00coffee/$10.00 steam towel/$20.00 hair cut ending up hair cut only-$130.00. MS. ROXANNE PLS STAY SAFE & HEALTY! read more

This has been my go-to salon for the past ten years. I started with Erica, Diego, and then Connie. Connie's hands are superb!! The atmosphere is so friendly and clean and it's always busy - so that tells you how good they are. I will continue with them till all my hair falls out. read more

This place is Super. terrible. My hairdresser today doubled as the receptionist, frequently breaking from my cut to greet customers. My hair is all kinds of different lengths. The sides are embarrassingly faded unevenly. The stylist blamed it on the lighting in the studio and my "uneven grays." Never again..... read more

Supercuts - post-haircut - Hair Salons Near Me - BEVERLY HILLS, California

I've been going to Supercuts for years and years. Only have been to this location 3-4 times. One of the first things I noticed, and was pleasantly shocked about was booking on appointment online, then got a follow up phone call 5 minutes later. What company can return a call in 5 minutes? Supercuts in Beverly Hill's can!! I met Roxie this weekend. She's fantastic! She has real skills that noticeable immediately. She quick, friendly. Had one of my best cuts in over a year. She's my new "go to" moving forward. Thanks Roxie, see you in a few weeks read more

Roxanne is such a gem!!! I was amazed to find someone so proficient here. And not only did she give me a great cut, exactly what I wanted, but she was so charming I felt like I already knew her. I will definitely be back to see her. Loved her gift of conversation and how polite and warm she is to all her clients. read more

Fast and with no sense of customer service... like McDonald's services .. never use scissors only electric machine... like they are cutting a horse hair. Never a cordial or simple conversation. The all services no longer than a couple minutes ( probably 7 minutes)...incredibly ,terrible and unpleasant time...They charge $23 ( no bad) for a good haircut... but this kind of services no more than $5!!!!!! NEVER AGAIN!!! read more

I came in this morning about 30 mins ago to get a simple haircut. I requested a 5 blended on the back and sides 1 inch cut from the top blended shorter in the back and sides. She proceeds to cut way more than this. She circled around my head re-cutting and trimming the same areas multiple times. I'm really dissatisfied with the haircut I got from Areli this morning. She cut a significant amount more than I what I asked. I was very specific. If you look at a before and after picture of my hair you can see clearly and visibly what a drastic amount was cut today. Very dissappointed and upset. When I told Areli that she cut more than what I wanted, instead of apologizing, she started arguing with me. I could already tell before I even sat in the chair that she an attitude for whatever reason. And it showed, she was sloppy and rushed. I should've gotten out of the chair as soon as I noticed but I gave her the benefit of a doubt. I also asked if she could trim some light hair on my neck and she refused. Wtf? I've never, not once in 28 years of getting haircuts, had someone tell me they cant trim the extra hair on my neck and clean it up. Not impressed at all and I definitely wont be coming here again. read more

Pretty much horrible at this Supercuts. If they are busy they lie to you about your order in line and the front desk lady is quite rude. Apparently if you book a time you trump anyone who walks in and on a waitlist. They should really teLl you this when you check in! Avoid Tuesday's because its a discount day so to save a few dollars you have to sacrifice a lot of time. Then the cut...mine is as basic as it comes yet they just can't get it right and I've come three times. They also rush so it's not a considerate cut. I tried three times and will never go back. read more