This store illustrates why Radio Shack as a brand is mostly out of business. This outfit in Hamilton MT passes itself off as a quality electronics retailer, but it sells knock-off products and counterfeit junk. I know because I bought an HMDI to AV converter there to update an analog TV. The cable included with the converter had two jacks - neither end which is configured to attach to the device, rendering it unusable. There was no HDMI cable and the device needed a standard USB cable, not the FAT cable packaged with the converter. The package contained no official specification documents, and contained contents that lacked identifying product markings - indications the product is either counterfeit or been tampered with.
Since I had previous dealings with the store, I did not anticipate a problem in either swapping the product for a converter that worked, or even making a nominal purchase to obtain the correct cable, However, the heavyset joker at the counter sneered at me, told me it was my fault for not immediately noticing the issue, did not apologize for the mistake, would not offer an explanation as to how his store sold unusable goods, and refused to take any corrective action aimed at customer satisfaction. All that despite acknowledging the product that he sold to me packaged incompatible parts and thus would not work. He offered no suggestions or alternatives, and frankly, could have cared less about resolving the issue. The Hamilton MT store is one of the few remaining Radio Shack stores still in operation, so I urge other would-be customers to help accelerate its rapid decline by refusing to patronize this dump. It's entirely possible the store mixes "hot" items with legit products. Save yourself the frustration and headache of dealing with these clowns and avoid the Hamilton MT Radio Shack knockoff joint at all costs. read more
