The car wash is good. The vacuums next to the office are very powerful. The staff is very friendly and helpful. read more

I got my car washed last week. Then yesterdaY i GOT IT WASHED AGAIN AND THERE WAS A WAD OF GUM ON THE PASSENGEr side. I went today to see if they would take it off. he said no way there brushes could pick up a wad of gum and deposit it on my car when the brushes slap it. OK course he said no way but I believe it can. You are subjected to wash the car ahead of you deposited it. If they have mub, gum are tar chances are you getting it on your car. read more

Very disappointed. I've been here before with my Mercedes and had a great experience, but this time with my Bronco was terrible. The interior was rushed, still dirty after re-vacuuming, and had residue left behind. I also noticed a chip and scratches. read more

I visited Superstar Car Wash today and paid $32 total ($27 for the wash and $5 for a tip), but unfortunately, my vehicle on the inside looked virtually as unchanged as when I arrived. The outside of the car, which I drove through the exterior portion of the wash myself, looked fine. When I left my keys to wait inside for them to complete the interior portion of the wash, I returned after about 30 minutes and the interior still had visible dust, dirt, and debris throughout -- including the floor mats, seats, cupholders, and storage areas. The photos I've attached were taken after the wash was completed. I immediately returned to the location to express my concerns, but the experience only became more disappointing. The manager was dismissive, rude and unprofessional, stating that they were "not responsible for washing the mats or seats" and that I should "read the sign better." When I requested a refund, he refused, claiming that their services had already been completed. There was one very helpful worker that was exceedingly apologetic. He stated that he was new and that I was the fourth customer to come back that day and complain about the quality of service received that day. I wish I had gotten his name, because he did his job well and I appreciated that very much. I very rarely go to these lengths to complain about services, but I feel that it is warranted due to such poor service. I'm extremely disappointed with the service that I was provided and I will not be returning. I've already escalated this complaint to corporate management as well. read more

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Love my West Valley Locations and their employees! However, my bank statements show that I've been double charged for car wash service for over 7Months! Customer Service Rep' Naomy - 0 stars! September 2025 through Current Day. 3/4/2026. No refund granted! I've asked for a Manger, yet. Naomy is the only one emailing me. read more

The quality of their equipment is subpar at best. My truck is constantly left with blue soap streaks and residue. I will no longer pay for a service that is substandard and will be cancelling my membership. read more

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Sharky was super detailed and quick with my vehicle. Very good job ! Definitely will be back !

Sharky is the man when it comes to making sure my car is clean inside and out! He truly takes his time on it and most of the staff there does too but I specifically always ask for him cause he does a great job on it! No one there is too pushy there on adding things, overall love this spot read more

Christopher A was a Super Star. Very informative and helpful. Helped me with exactly what I wanted to get my truck clean and out. I like the à la carte add ons. Lets me customize what I want. read more

I can't believe the maintenance of this car wash. I last left the review that said the spray nozzles were not moving with a solid high pressure flow onto the top of my car causing a leak. I thought maybe after a couple months Andy response from a company representative they would've fixed this but to my surprise and maybe not surprise, it's still not fixed it's still not oscillating, it still has high-pressure water onto my car and I could almost hear the metal creasing from the pressure of these nozzles on the roof of my vehicle. If I could take the star away I would. I suggestion go to the other car wash that has a blue logo. read more

Super Star Car Wash - Car Wash Near Me - Phoenix, Arizona

Sales person i think his name was Andrew is good not pushy at all and the cashier on the inside to pay was very nice and greeted me. Now the car wash team sucks poor service tires not completely dressed, front windshield not clean vehicle not vacuumed completely no attention to detail i paid $42.00 and a $5.00 tip only to have to pull over to the free vacuums and towels to finish the job i just paid $47.00 dollars for poor service and a waste of time i use to have a membership at this establishment with all three on my vehicles but after constant disappointment I cancel all three monthly memberships . The last straw was i bought a detailed package for my SUV my vehicle was not detailed it was washed dry vacuumed nothing tht i paid for was done it s hit or miss at this establishment depending on the crowd if enough team member show for work on time, and if all the workers aren't new, there needs to be at least 1-2 leaders checking every vehicle before it pulls off read more

I came here for a full interior detail after five years of kid messes, food, and everyday wear--and I was so impressed. Andrew greeted me right away and was incredibly kind. He noticed it was my first time and gave me a great deal by throwing in an extra service. While I waited, I relaxed in their comfy lounge area inside the gas station--plenty of snacks, TVs, and seating. After about three hours, my car looked and smelled brand new. They restored my rubber floor mats (I thought I'd have to toss them!), removed sticky residue from the exterior I thought was permanent, and left everything shining like I just drove it off the lot. Amazing experience from start to finish. Highly recommend! read more

Just got my car washed and the interior cleaned today and Sharky was amazing! He always has a great attitude and a smile on his face. Great customer service and even better results! Just signed up for a membership after my positive experience! read more

Robert at the happy valley road and 35th Ave awesome Great attitude sells the upgraded and car wash is very well not pushy. Just helpful. I ended up buying one for a car. I only drive once a month. If I still have my Storis, I hire this kid as a manager trainee immediately Michael read more

I am a member of the car wash On Miller Road in Buckeye AZ 85326 I am not happy with my car washes. The brushes don't even wash the right side of my car anymore. It has been down now for a couple of months what gives? The vacuums don't pick up the dirt on the carpets. I am thinking of changing my membership to someone else! read more

I have a small car and For the second time in a row when I payed for a full car wash $33 and my car got washed just partially... they vacuumed and wiped only the diver and passenger side carpet and dash board...didn't touched the back sits or the carpet. trunk wasn't even opened. I will not recomand this car wash to anyone. Very bad service for the money. read more

DO NOT SIGN UP. Customer service sucks. The Warner Rd location always has broken equipment. Nobody cares.

Cynthia gave me great service would come back again anytime, car was clean and shiny , free vacuumed

Great service and amazing people!!! I highly recommend this place to anyone looking for quality service and a positive experience.

Mathew was great help, so kind explaining me the problem with my car and so willing to help

Have tried to reach out MULTIPLE times with no response. I have requested a cancelation of my membership and was still charged. you guys promised 3 business days someone would get ahold of me and we are long past that and you still stole money from my account after the cancellation. I have gone through the process of fraud through my bank and they STILL cant get ahold of you guys. read more

I signed up for a monthly membership around January 2025. However, every time I visited, I was told I didn't have an account--despite showing proof of charges from my bank. The manager would let me in, but the issue was never resolved. On May 1st, I was told to contact Superstar online for help. Their website claims they'll respond within 3 days, but over the next two months, I received eight vague responses saying they were still "looking into it"--all while continuing to charge me monthly. I asked to cancel on May 1st. Maritza Espinoza replied asking for screenshots of the charges, which I provided immediately. I never heard back. On June 9th, I followed up again requesting a refund for May and cancellation. Still no response. Now it's June, and they've charged me again. I've had to contact my bank to stop future payments. This has been frustrating, unprofessional, and unnecessarily difficult. I expected better service and communication. read more

Jose, thank you for your response and concern. If you are really interested in providing quality service my claim would have been taken seriously. As far as you regretting any inconvenience, I have an estimate for over $2,000 to repair the damage done to my car while at your car wash. I already submitted a claim through your website and received a "claim denied" response. I am currently waiting for a response from Dawn Dyer, claims agent. Perhaps you can help facilitate a favorable outcome. If that happens I would be happy to update my review. Thank you for your attention to this matter. read more

I have been trying to stop them from over charging me for months. They do not have a way to contact them by phone , continue to ask questions by email as if they are not taking responsibility. All I want is for them to stop over charging me and credit my back the 7 months they overcharged. All they need to do is look at my CC number and they can see the overcharges. read more

Andrew is great to work with. Very professional and very friendly. Got my truck washed and his team dos everything correct and was very attentive and detailed driven. . I got the monthly pass and it's well worth it. read more

On the 21st of this month, I had my car at the 99th and McDowell well location. The car wash roller knocked the spoiler off my car. The manager turned in a report to have my car repaired, but it has been impossible to get anything done with the superstore car wash claim department. There are no listed numbers anywhere for the management of this company . they can only be reached by email . It took a week for them to respond to my email. And a response was simply to ask me to tell them for the third time what happened even though the manager had already submitted a report to them. And here I am approaching week two and that's the only communication I've had from them . My advice is due that use superstore car wash. They do not treat you like a star. They treat you like nothing. read more

Customer service is seriously lacking in this location, the employee (20280) has zero. Why can't you just communicate to pull forward or that my "full service" carwash involves me actually driving my car into the washing station itself? When the police truck that pulled up behind me for a wash, this employee was more than happy to approach them versus asking them to pull forward. Where is the double standard? This guy seriously tried to upsell me as well- not interested in the $150 detail special for the day. Also: the staff "detailing" never signaled to anyone that their car was ready when it was done- it was left up to your own interpretation to find out if it was ready or not. Even then, it was barely clean- both the exterior and interior were left dirty. If this was the service at $27, imagine the $150 detail? At least maybe they will get the windows as well. 1/5, change my mind. read more

Have been trying to cancel my membership since June. Have gotten charged every month since then (including Sept). I have not been successful in reaching any actual human, I just keep getting emails saying that they are "working on my request". If someone sees this, please reach out to me. read more

these folks will, without your knowledge, charge you repeatedly even though you bought one car wash. and they. won't refund your money. consumer frauds! stay away read more

Still no check!!! For the damages. We bought a new wheel bezel! It was ripped off. This is WHAT WE were instructed to do!!!! We submitted the bill to corporate. JUST CRICKETS. They not going to repair damages!! Customers be ware!!! read more

Super Star Car Wash - This happened to me in July! Sent the receipt for the repair!!!! Have not been paid!!!! - Car Wash Near Me - Phoenix, Arizona

I went to the Super Star location on Signal Butte in Mesa at their 7:00AM opening time. I waited for them to open, but by 7:15, they still hadn't removed the cones. I knocked on their shop door, and I yelled for someone at the entrance to the tunnel, but received no response. I've also had problems at this location with the kiosks, and with the conveyor stopping numerous times in the middle of a wash. Super Star is just more trouble than it's worth. I will not be returning, and I have used them for several years. Too many other less hassle free options. read more

Went to the super star car wash on Waddell. Brady was super helpful and great. Definitely recommend coming here!!

on April 3, super car wash on 1625 Bell Rd. was amazing. That's my favorite car wash! Always clean. Employees always helpful customer service is amazing. Never had a bad experience. Hector yesterday help me with the car wash. His customer service was outstanding and salesmanship was great. I feel the soap super star car wash is amazing for the car. It doesn't dull my paint and the tire cleaner is great. Gets my tires looking new. Great experience all the time. I recommend it to everyone. read more

Definitely come here and see Sager and Eric great guys and great customer service!! Visiting from Cali they didn't disappoint! read more

Mike and Raul were amazing even though they are working in 100+ degrees! Thanks for making my experience happy and joyful

Sager is friendly and helpful and he gives the best customer service ever! Thanks for your help with the membership!

This location pulled a bait & switch on us. Took our vehicle in, cashier says we are having a special, if you pay $7.00 more you can bring your car in within 30 days and get another wash. When we took our vehicle in for the 2nd wash there was no money exchanged. A few days later I see a 35.95 charge on my bank account. They set us up for a membership without even asking if we wanted it. Lost us as customers, I refuse to deal with companies like this. read more

I visited the location on Northern Ave for a wash and was instantly greeted by Carmen. Her energy was amazing. She is very knowledgeable and friendly. read more

Lola was great with helping me today. Very friendly and even knowing she was about to leave opened her till to get me out of the store very quickly. Way to be Lola and see ya next time. read more

Came here to wash my car, the first guy to attend me was very nice and helped me choose the type of car wash for my vehicle. But the other person that usually guides people into the car wash was not there, and when they did show up the had an attitude and did not provide me with the dash towel or car scent. read more