I've been coming to Super Star Car Wash for quite some time now, and overall my experience has been a positive one. Most of the staff are friendly and consistent. There's a gentleman who always offers to shine my tires, and that kind of attention to detail doesn't go unnoticed. Bree has always been amazing every time I've interacted with her, super helpful and always providing great customer service. That said, my visit today wasn't the best. Unfortunately, I didn't catch her name, but she's a shorter Hispanic woman with glasses. Her customer service was noticeably off, and the interaction felt dismissive and unprofessional. When you work with the public, attitude matters just as much as the service itself, and this experience didn't reflect the standard I've come to expect here. However, I do want to give a big shout out to Bree for stepping in, taking care of the situation, and resolving it quickly. That level of professionalism is exactly why I continue to come back. I'm a monthly member and have never had an issue before, which is why this stood out. I'm hoping this was just an off day, but I do think it's important that all staff are aligned when it comes to customer service. Consistency is everything, especially for loyal customers. read more

Super Star Car Wash - Crenshaw Blvd & Marine Ave - Car Wash Near Me - Gardena, California

I'm pissed. I went here about 2 months ago for a single car wash. Only to discover that I am being charged a monthly membership fee of 24.99. Now, I know for a fact the attendant helped with the kiosk and payment transaction. Dare I say they are signing people up for memberships without permission. I NEVER AGREED TO THIS! It has been taken out of my account twice and I am trying to cancel on their bootleg website to no prevail. I shouldn't have to cancel my card in order to stop this from happening next month. I need a refund and answers. read more

I thought this was a good car wash because they were building it for a few years and brought life to the corner in the neighborhood. I have two memberships currently took my daughter's car. There was fully harassed the manager Wendy using curse words. Paid for a regular wash on my daughter's car went through never had any soap or the blowers working went back around was fully harassed because their machines don't work not to mention the bar hitting my car so forced to lift it and then she calls the cops. It should be called one star car wash. It also scratch my vehicle and they didn't do a thing about it. read more

Super Star Car Wash - Crenshaw Blvd & Marine Ave - Scratch on my car they did nothing about - Car Wash Near Me - Gardena, California

This was probably the third or fourth time I drove up and the place was closed during business hours. No one in sight, and no "open at: " sign. This place is obviously either not receiving routine maintenance or there are staffing issues or both. At any rate, I drove my dirty car to the funeral I was going to. Not sure how much more of this I can take. read more

Super Star Car Wash - Crenshaw Blvd & Marine Ave - Super star closed at 3:55pm. Second time in three days. - Car Wash Near Me - Gardena, California

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Bit of a line to get in and use the vacuum but popular for a reason, yah? Complimentary dash wipe and air freshener as you go through, gotta put in a little elbow grease to get full shine read more

I want to start positive, but this must stop! I don't know if the employees have a membership sign up quota, which would explain why there's always someone new, or they only hire rude millennials. MANAGEMENT, either STOP making the employees feel like they must harass people or teach them to accept NO! I literally avoid this occasion when I'm on the side of town, because of the staff. I determine which lane I pull in based the employees being busy bothering another customer. Positive: The wash cycle, price for single wash, even membership, and how long the wash cycle takes are all good. The line is typically long but moves. You will have a challenge finding a bay to dry or use the vacuums. And there's always someone without a placard in the single handi-stall, because there's no one enforce. It would be even quicker if they offered touchless payments. But, If you can get past the staff at the kiosk begging for membership, the process is really quick. read more

James is a very disrespectful work didn't address the issue correctly I would definitely seek a different location at this point I am a member and have been very patient with all the other employees if Bree or Ashley where here I'm sure I would of never been mistreated. read more

My husband and I have a membership for both of our vehicles. We love this car wash and their service. Thank you Destiny for helping me today! You were very kind and helpful :) read more

Pros: Employees are generally quite friendly and welcoming, I want to leave higher rating just cause of the workers....They also give out free air freshner and interior wipe. Con: Unfortunately the wash quality is very unimpressive... The backside of the vehicle somehow seems untouched and is still dirty. Again, i want to leave good review cause of the workers but... my main objective of coming is to have a clean car but the place just doesnt deliver the result... read more

I wanted to leave a quick note of appreciation for Jesse. He shined my tires today and did a meticulous job. Beyond his skills, his positive attitude and kindness stood out. He is a great asset to your team! read more

Don't come to this place, my husband went to wash his truck there 3 months ago and the machine stopped working and it caused cars to start crashing one after another, my husband front bumper got messed up, they said they were going to cover it and still till now haven't resolved anything, a manager by the name Wendy has him going back and forth like if this was a game, moving forward it's time to get a lawyer read more

First of all as soon as I pull in the guy at the kiosk keeps bugging me to purchase the monthly membership I told him no but he kept pushing it. Finally I purchased a regular wash I pull up to wash the guy hiding me in isn't paying attention I told him are you sure it's on the track he said slurs but I can tell the way my truck was sitting it wasn't right. Halfway through the wash I hear a loud noise and my truck pulls to the side. Machine stops and the same guy says "why did you move the truck?" Which I didn't! So after I had to complain to management they gave me a refund but I noticed rim and tire damage after which they said "they are not responsible for" PLEASE DONT GO HERE! Lousy customer service and faulty equipment also it's overpriced read more

Super Star Car Wash - Crenshaw Blvd & Marine Ave - Damage on driver side tire - Car Wash Near Me - Gardena, California

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Super Star Car Wash is only two blocks from my house so I thought I'd give it a try. It was nice and spacious, a concern with my 2002 Lincoln Town Car. But afterwards when I parked in the vacuuming area I found that the front half of my car's hood was still dirty. Not partially washed --- IT HAD NOT BEEN WASHED AT ALL. It was still dry. You could see a distinct line of demarcation between the dirty part and the part that had been cleaned. So I spoke to the attendant so I could either get my money back or get a free re-wash. But what did she say? "You got the $10 wash," as if I should expect my car to only be 3/4 clean. I admit that my car had been very dirty and I didn't expect it to come out 100% clean with the cheapest wash. What I didn't expect was that 1/4 of my car would be untouched by soap and water. I tried to explain this to her but she was either uninterested or just plain stupid, and refused to come close enough to my car to see the part that had not been cleaned. She just kept repeating "You got the $10 wash!" as if to say "Duh, Karen! What do you expect if you're too cheap to wash your dirty old car!" Disgusted, I drove five miles to Costco and for $7.99 my entire car was clean and sparkling. In the end I basically paid $10 to use the vacuum cleaner at Super Star Car Wash. read more

Super Star Car Wash - Crenshaw Blvd & Marine Ave - $10 wash at Super Star Car Wash (left) vs $7.99 wash at Costco (right) You can see by the drip marks where the unwashed part begins. - Car Wash Near Me - Gardena, California

New Member, at this car wash, honestly I wasn't prepared for today. Came to the car wash after work and I hadn't realized my car paint got scraped. AFTER drying my car i realized the scrape in my front bumper and I had reported the accident to the staff thinking the car wash had done my bumper bad, but a staff member Prince went all out to try to help understand my situation. After the conversation I knew the accident wasn't from this location, Prince helped clear the smudges making it look clean once again. He definitely goes above and beyond, even though he had zero knowledge i was just a new member too! Shout out to Prince, thank you once again! read more

Super Star Car Wash - Crenshaw Blvd & Marine Ave - This is after the aftermath of the first photo, smudges mostly cleared - Car Wash Near Me - Gardena, California

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Place has a habit of being closed during operating hours. Was closed at 6 pm today. Also vacuum is low suction. Once again got to come another day for a car wash even though they are charging me for a monthly service. read more

I got stuck yesterday inside the machine with 2 other cars. The front car ended up hitting me & when we got off to speak to the manager, she lacked compassion. It felt very dismissive. ZERO STARS. Canceled my membership. read more

Benjamin at the carwash is very nice and respectful. Whenever there is an issue he is ready to help! Great wash experience, definitely coming by again. read more

Such a AMAZING ! and I mean AMAZING car wash Signing up for the member program was so easy Lupe & Nahomi took such great care of me. They're the Best ! Highly recommended, this is MY car wash read more

I went to the one on PCH yesterday, it was closed, came to Crenshaw today, closed. I'm a member and neither are super close to work or home so it's pretty disappointing when I drive there and they are shut down during business hours and then am later into rush hour traffic. Certain vacuums aren't functional half the time. My daughter is not a member- PCH is on her way home from work so it is convenient but she told me yesterday she hates going there because of how much time is spent trying to sell her on membership. That's too bad. I got membership when they first opened so it's pretty worth it for me but it's hard to recommend with so many flaws. read more

The vacuums are ok. The towels they provide are helpful. BUT how did 1 wash go from $9 to $20 or I could get the membership for $23?? I felt scammed because I couldn't back up, there was 2 cars behind me and the girl outside was VERY pushy about signing up and just cancelling later. I REALLY would have paid for someone else to wash it if that's the case. But 1 single wash is $20 or get the membership for $23?! Mind you, there's supposedly only two types of wash options & you will probably have to go through the wash again couple times. I use to like coming here but it's a scam now. read more

First time going here and was made very welcome by Prince he explained everything reminded me of the free air freshener and dash wipes even handed them to me, being unsure of the place I went with the basic wash as I do at every new car wash just as a ref point and I was impressed with the result, went to vacuum the car and found are blasters and free drying towels to use. Would I recommend this place yes I would as it's great value for money. read more

Received two separate emails stating the same thing. They said they can't do a refund which is fine but the first email it's been more than 5 business days and still have not received anything! read more

Super Star Car Wash - Crenshaw Blvd & Marine Ave - Email from company - Car Wash Near Me - Gardena, California

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Gardena branch. The guy who signed me up for membership didn't provide the accurate information for pricing- it was a different price when it started, I notified them about this and they apologized and said that employee wasn't working there anymore & now they have a big sign of the real monthly charge so members are not confuse when they sign up. Good car wash with good quality towels for wiping and the vacuum is always working. Employees will help to get cars moving along on a busy day. They give complimentary air fresheners and interior wipes every visit! I'm keeping my membership with them. read more

Super Star Car Wash - Crenshaw Blvd & Marine Ave - Vacuum and Drying area - Car Wash Near Me - Gardena, California

The issue with this place is that they allow too many vehicles in at the same time. If the exit bottle necks, this will not allow the vehicles inside to exit as the conveyer is still moving. Causing some vehicles to bump into each other. Filing a claim with them will get you no where. As they just expect you to use your insurance to pay for damages since they will not take responsibility. Plus, canceling your auto payment is a nightmare. They will not cancel your subscription as asked and hold your account on pause. They call it " like having a lucky penny ". So now one would have to get a new card sent so that they stop charging you even though you have requested to cancel. Customer service is the worst! Management is the worst! And even returning to this same spot and trying to remedy the situation, their own management is frustrated with the short staff they have to work with. Eventually this will happen to you. As Management mentioned that car accidents happen very frequently due to the bottle neck on weekends. I also filed a report with Better Business Bureau. read more

Very popular spot. Very efficient. Customer service is amazing. They go above and beyond. Lupe thank you for taking care of me!!!! Plus free towels to wipe down your car. read more

Jermaine provided excellent service and was very efficient. He made sure I was happy with my experience.

First time here and Jason was amazing. Friendly, helpful, chill dude. Just drove cross country and the wash got all the bugs off on the first go. Great service, great wash read more

I decided to use the wash after I had my car serviced down the street. Quick and similar to other drive through washes. One thing was the entrance and decision on payment/type of wash. Kinda confusing but I made it through. I'll likely be back because it's fairly new, clean, and got my car clean. read more

They play a message over a bullhorn on repeat all day saying that customers only have five minutes to in the vacuum area which is very disruptive to their neighbors (apartments and condos are within 100 feet). They've been asked multiple times to turn down their bullhorn but have failed to do so. Please consider visiting a different car wash. read more

Ashley was super nice made my visit amazing I will def be back. Car wash was good busy but good

Amazing service. Ashley was wonderful and helpful. Will definitely return to this location. Very attentive.

I received a free car wash from an ad on Facebook. I really needed a car wash but the last time I went through an automatic car wash, my windshield had a crack in it. Anyways, pulled up and was surprised to see a person out there assisting people with selecting the correct car wash. I showed him my coupon and it wasn't clear which level car wash I was going to get so he wished me luck and sent me through. I ended up getting the best wash they have! They offer free microfiber towels (though the new ones were wet still) and free vacuums. I really enjoyed this place. It was nice for people to care to be around to help if needed and it was nice, new and clean! Will be going back again for a paid wash. read more

Super Star Car Wash - Crenshaw Blvd & Marine Ave - Perfection! - Car Wash Near Me - Gardena, California

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WARNING-DO NOT SIGN UP FOR THE MEMBERSHIP! I attempted to cancel despite the multiple calls and emails. The website states "unable to find membership" but continues to charge my card. I had to file a dispute with my credit card company. They charged for a more expensive membership I did not agree on. Terrible customer service (or the lack thereof). read more

Super Star Car Wash - Crenshaw Blvd & Marine Ave - Car Wash Near Me - Gardena, California

Great service and customer service Nice location and can grab a bite of some delicious food right after read more

Great customer service , my car always gets a good wash and I love that they offer clean towels.

It's expensive. $20 for a simple car wash. And the girl was trying so hard for me to get the membership saying it's the "same price" when it says $28 read more

Love this place Staff are very pleasant for the most part Towels are provided and usually fully stocked However i will say the place does get crowded and the spots are limited on the drying....on a hot day i need to be able to dry my car before it gets water spots and I'll need to run it through the wash again lol Otherwise it's great for the price read more

The only reason why they are getting such a high score is because of Nate. When I say that this guy knew EVERYTHING on the board and his sales pitch was so clear, so confident, just overall AWESOME that I had to give a review. Everything else was meh:/ it was a Sunday and the vacuums were buuuuusy. Folks decided to take their time and had no consideration for others who needed the vacuums. It was every man for himself on trying to find an open vacuum that I just said forget it and left. Side note: you should promote that kid Nate. Great pitch! read more

Ashley the manager needs to go back to training or find a new job. Poor customer service, when I let her know I wasn't interested in the monthly scam. I looked up and she was gone. Maybe costumer service/commutation isn't her strong suit. read more

The place is good for washing your car and the rates are reasonable but watch out when you want to cancel your membership. The website wouldn't let me do it on several different computers and scanning the QR code on my phone didn't work either. How convenient for them! I had to go to the car wash and have a manager do it and they still charged me for another month the next day. Customer service was no help at all and ignored me. I ended up getting my bank to reverse the charge. read more