READ THE FIRST PART OF MY REVIEW IT MADE ME BREAK IT IN TEO PARTS read photos since i cant post my whole review
Now the second trip to there store to correct there error. Now that I arrived back to the burger joint I walk in and there's just two girls one older gentleman and the cook who also was taking the drive thru orders. The older gentleman came and just Smiled and as I was telling him who I was and how the food wasn't fresh nor made right, The cook comes out and I start telling him the problem they then started talking in there language which was totally unprofessional when they both clearly speak English and he says well they trained me that way and I told him the website doesn't say anything about sauce on the side and clearly tells you want you want to add to your burger. It also ask you and give you an option if you want to cut the burger in half which you guys didn't. The food is also not fresh. It's been double fried and the burger has been sitting there forever. I know this because I work in the restaurant field, I'm also a culinary professional Once the guy finds that out. He returns back to the back. The older guy then tells me would like my food remade or my money back. I then told him that if I wanted my money back, I would've never ordered it there second you should be making me fresh food and giving me a side or something to accommodate me for a mistake and just stay simple sorry and let us try again given that we're first time he just smiled so I asked him who was his GM and he told me. I told him let him know & that I'll be back to talk to him now he agreed to give me a soda and a free side once they remade my food. My food was good burgers were good. The fries were good when I asked for the side he tells me I can't give you a free side you have to pay That's per the owner policy so I said oh really well how about the owner pay for my gas for having to come all the way back from home to fix you guys mistake and giving me food that was old. He just smiled so now I leave this review this place is not a place to go to if you're calling in order or ordering online their food can be fresh if you order in as far as ordering out now, they don't have the concept or the common sense to fix problems not only that the older man lied to me because he told me he were giving me something and then turned back around and didn't after the food was terrible in the beginning. I write this review to serve notice to this company if you're going to serve people food and you want customers to still come to your establishment when there's a problem, do everything within your power to save the customer serve fresh food at all given times because you never know who you're serving, especially when you're dealing with money who knows the ins and outs of the culinary world in the food chains it doesn't cost any culinary professional or food establishment anything to give away a free side to accommodate the customers, but where has the heartfelt apologies gone when you're trying to keep customers like these people don't care if I came or stayed or went first you offered me my money or did I want my food? That's not what you say to any customer second they didn't care about that. They made the error. You told me you were giving me something and then changed your mind so basically you guys make mistakes and instead of fixing an error you guys don't care it's the little things that makes customers appreciate that establishment in itself. Yes, I would like a call back because this location and establishment needs a total makeover on food, quality, and customer service. I will not go back here until it has been changed and I suggest that you don't either because paying $20 for a meal and I can go to nations and get a bigger burger for $12 in the meal for 18 and it's gonna have everything I want on it the right way I'd rather do that, than come to a place and support people that doesn't give a damn about their food quality or the customer itself, the whole thing about it when I placed my order on the phone with a young lady I let her know put my order under Chef J and she said OK so the staff already knew they were dealing with a Chef. Have a great day and I hope this all changes for you guys. If not, we all know what happens when establishments give old food out and now you end up closing.
Place was clean the music was too loud the the lighting was bright read more