My suv is never rinsed appropriately, with my back window inevitably left covered in soap marks unless I ask for a second go-round. They also tend to be hopelessly understaffed, so any attempt to summon someone whilst waiting at the pay kiosk takes forever and on busy days will easily back their line into the street (yay!).
On my last visit, I wanted to sign up for a monthly plan (after all, this is the closest location to my house and as long as I budget time for the second rinse, my car looks great). After waiting several minutes and feeling like a jerk for "causing" a line, I paid for a single wash and went on through. A worker recognized that I'd signaled for help and told me to come see him after. Great! Except the manager refused to comp my just-completed wash since it should have been part of my first monthly payment. That manager lost my business that day. He was alone on the car intake, with a brand new employee manning the inside and another person on break. Completely understaffed around noon on a weekend (!!!). Staff your store appropriately and take a course in customer service. I will not be back and will happily wash my car myself or drive elsewhere. read more