Eric is a great service manager.... Greg in Sales is easy to…read morework with, and strives to sell you the best vehicle to fit your needs. Highly recommend.

How to recall done on my Chevy 2022 diesel and now it will not pass smog. I've 1500 miles and the…read morecodes will not reset.

Went in trying to get a Suv with more room than our Outback, and we told them we had zero down how…read moremuch we owed and credit info. The 5 people i talked to that call 5 to 7 times a day said that was fine just bring the car in and we would be rolling in a newer vehicle. So we get there waste 30 minutes and are told we need $4000 down This dealer will lie to you just to get money, overheard other salesmen speaking to another customer blowing the proverbial smoke up some womans rear about how low mileage cars dont break down and need no maintenance but older cars do. This place is not where to buy a car period.

Recently found a good quality car here. They had a good selection of cars within my budget. The…read morestaff was friendly, Octavio was very helpful in explaining how financing worked and made the experience fast and easy.

After trying to locate the Unicorn of Control Modules at four parts stores in town, I contacted…read moreOlivia at Growney motors who was the first person to ask for the VIN number to increase accuracy of locating the correct part. Promptly retuned phone calls and expedited delivery. Pleasantly surprised with service and parts Departments. Thank you for taking care of my ride.

Couldn't have worked out better. We stopped in Red Bluff for the night coming back from Arizona…read more Truck wouldn't run in the morning - towed to Growney and although busy said they would look at it the next morning. Well, they called that afternoon, had it figured out and fixed - but wanted to keep it overnight just to make sure it was good to go. Fine by us, the wind was howling and we didn't want to on the road anyway. Got it the next morning, ran great, and made it home just fine. What could have been a real side of the road hassle turned out to be a little blip in our travel plans. Thanks Growney!!!

-if I could give them a negative star I would. This is the last time I will bring my car in…read more Don't bother making an appointment - you know where they ask you if you are waiting? - what a joke. Sitting here for almost two hours now for a simple oil change. Save yourself the frustration and go somewhere else. Bye Chico Hyundai you suck

Saiid Ray is hands‑down the best sales consultant I've ever worked with! He's personable,…read moreprofessional, and refreshingly down‑to‑earth. He turned what could've been a stressful car‑buying experience into something easy, comfortable, and even fun thanks to his great sense of humor.He took the time to answer every question without ever talking down to me, and his kindness and expertise made me feel completely supported. I'd recommend him to anyone and would gladly work with him again!

Kuper's has old fashion values ! Knowledgeable, kind,…read morepatient, honorable!! I personally will only go here now.. ... My service representative was very patient with my question's. Gave me good advice also. Best experience I have had in awhile with mechanic 's. I would highly recommend them..10 out of 10. Thank you for keeping my car safe !

There work was very good. They gave me a rental car so I could get to work. They made sure things…read morewhere in very good working order. The project is needed done was an intake gasket replace.

I bought my first used vehicle in a decade from Ideal. I was a little anxious already since I've…read morebeen used to the ease of brand new cars. I found a truck that I loved and I got a fair deal from Tyler so I left happy. The next morning I got in my shiny new truck to go visit my family and not only did the check engine light come on, but there was also a horrible squeaking sound coming from the engine that wasn't there when I test drove it. I felt defeated. I planned for the worst and figured this is what I get for buying used. I planned and prepared to fix it myself, but a friend talked me into calling the dealership. When I talked to Tyler there was no question. They were going to fix my truck and make it right. He stuck to his word and my truck now runs like a dream, it's sporting my flamingo decal, and I'm happy as can be! Thank you to Ideal for a wonderful purchasing experience and I highly recommend going their for your next vehicle. They'll take great care of you!

My wife and I recently purchased a used vehicle at Ideal. About ten days after making the deal we…read morefound an engine problem. We had it diagnosed at a local shop and were informed it was going to cost us a lot of money. I called Ideal and told them about the issue. Honestly, I expected them to say "as is" and hang up. Instead, they said "we got this". Three days later, problem solved. We are beyond happy with this company. We got a great vehicle at a great price, and the folks at Ideal were there when it counted. I recommend Ideal to anyone seeking a good used vehicle. Ideal stands for integrity! P.S.- Ask for Tyler. He won't steer you wrong.

Everything. The greetings are always with a smile, bathrooms are clean, business inside and out are…read moreclean for having such a small lot. What I like most is the viewing TV so I can watch them work on my vehicle. And that shop floor cleaner is the best since Kelloggs became part of the healthy food source. I've been to other Nissan dealers and this is the cleanest by far. Seems they take pride in the jobs they do. Absolute plus. So yes, I will drive over an hour to Chico Nissan even though I have two way closer.

5 Stars for Nando / 1 Star for Management & Finance Tactics…read moreI want to make one thing clear upfront: Nando was top-tier. He was professional, communicative, and did everything right to make the buying experience painless. Even when the process got difficult, Nando didn't flinch when it came to going to bat for me to get the deal done. If you shop here, ask for Nando directly--he is the only reason this purchase crossed the finish line. Unfortunately, desk management and the finance office were a completely different story. It became obvious very quickly that walking in as an educated consumer who did their homework, brought a direct pre-approval, and refused hidden fees hit a serious nerve--cutting into their planned back-end profits and triggering unnecessary roadblocks. Undisclosed "VAG Theft Code" & Line-Item Scrutiny: Management attempted to sneak a "VAG theft code" fee onto the contract--an add-on that was completely absent from any online pricing or vehicle listings. A vital reminder to all buyers: Review every single line item on your deal sheet before signing anything. Under FTC rules regarding deceptive pricing and hidden junk fees, mandatory add-ons excluded from advertised prices violate federal standards. Under California law and the Car Buyer's Bill of Rights, dealers cannot force dealer-installed accessories, etching, or theft products as mandatory conditions of sale. You have the absolute right to decline them. Desk Delays & Manufactured "Red Flags": Standing my ground to get the theft fee removed and refusing to use their in-house lender clearly disrupted their profit margins. Suddenly, desk management stalled for hours claiming they were "running into red flags"--dragging what should have been a straightforward transaction until nearly 7:00 PM simply because direct financing eliminated their ability to shop my credit and mark up loan terms. Finance Office APR Games & Disrespect (Nick Millhouse): Sitting down with Nick Millhouse in finance, I was presented with an interest rate marked up well above my verified pre-approved terms. The moment I held up my pre-approval confirmation on my phone and prepared to walk out, he stepped away and returned minutes later with the correct rate honored. That was immediately followed by a heavy-handed push for an overpriced "wrap" warranty, along with dismissive remarks when I declined. Next-Day Administrative Breakdown & Dismissive Attitude: The disorganization followed into the next day. Contract copies were never emailed as promised. When I stopped in the following afternoon during school pickup to retrieve my documentation and agreed-upon cash-back check, the check still was not cut. Rather than taking accountability, Nick was completely dismissive, treating the delay and the expectation for me to make multiple trips back to the store as "no big deal." Forcing a paying customer to repeatedly chase down their own funds and standard paperwork is unacceptable. Nando deserves all the credit in the world for standing by his customer and earned every bit of 5 stars. But management and finance--specifically Nick Millhouse--need to understand that informed buyers will review every line item, know their consumer rights, and will not tolerate showroom delays, hidden add-ons, or total disregard for a customer's time.

While i did have a specific vehicle in mind, which indeed makes the process more complicated, the…read moreproblem was when all was said and done, I wasted five days of time and $60 on these people (gas money. Live out of town). I told them EXACTLY what I wanted, what the situation was, etc. I was assured by no less than 5 people that they could do what I wanted. I am not upset that we couldn't work out a deal. I am pissed because they knowingly wasted my time. I talked to people on the phone, filled out an application online, filled out a second on the phone. Never got a phone call back. Called them back myself, only to be told they would NOT pre-approve and we had to come in. We came in only to basically be told to go home and wait until Tuesday (this was Sat,) because the finance manager was off the next two days. So we waited. No phone call on Tuesday. We call them and leave direct messages with two people. 3 hours later... no return calls. When we finally did get a hold of someone, they told us that what we wanted to do would not work without a huge monthly payment. He gave specific reasons why based on mileage and vehicle age. Did he go home on his days off and study up? Here is my question: If you KNEW you couldn't do what we wanted under the circumstances, why didn't you tell us that on Saturday instead of putting us off for several days and then ignore us? It's not like you didn't know the outcome on Saturday. Thanks for wasting our time by lying just to get us in, then pushing us out the door with ZERO answers and no help, and then ignoring us when we tried to follow up. Very unprofessional and frankly, rude. Had you been honest and returned calls, we probably would have considered another vehicle and tried to purchase from you. Your customer service, and more importantly, your integrity is sub-par. Treat people better. Stop saying "yes" just to bait people into coming in. Try being honest.

Unfortunately my mother in law bought a vehicle from R&R. She got a Volvo from them a little over a…read moreyear ago. That thing has been nothing but problematic since 2 weeks after we got it home. My mother in law is elderly and disabled, on a fixed income but takes care of several children during the day and needs a safe and reliable vehicle to use - they were told this, and they assured us we were in great hands. They asked us to make a review after the experience of purchase, as the purchase went well and they were friendly. They did misrepresent that the vehicle had a warranty. They did not disclose that it did NOT have a warranty until we had paid them the down payment money the day before, and it was the very last paper signed. 3 weeks in - it wouldn't start. It needed a repair in excess of $500 - mind you, the first payment on the car wasn't even DUE yet. So with the down payment and payments considered, that's ridiculous. HOWEVER, I will say that R&R did reimburse my mother in law for this repair after the fact. Since we brought the car home, there have been one problem after another. SO their triple check guarantee? No.. they're really just trying to band aid things to get you into the car. After it was home, the glue they put on the trim was beginning to come off and the trim was lifting, among other cosmetic quick fixes - but cosmetic as this is, we moved forward and glued it back down (it was obvious this is what was done). But not cosmetic; The car has dumped quarts and quarts of oil since we got it.. she was continuously having to replace oil lost. It has some sort of electrical short to one of the headlights causing it to continually blow the bulb (really, in a year we've bought 4 bulbs)... and sometimes it just shorts out and doesn't work, but then will work again later, then the bulb will blow. Now, the whole engine is shot. On a car she has had for 1 year 3 months. This isn't wear and tear from her driving, she barely drives anywhere other than to pick kids up from school and drop them off, and to Dr. appts. She has put well under 10k miles on it since she got it. She doesn't drive it hard and she makes sure the car is taken care of. She doesn't trust the car to go out of town, so will only go on short errands around town. Which is good, since the car no longer runs at all and had to be towed home and a ride arranged to transport her and 3 children home. Unfortunately, our thinking of Volvo as a sound and reliable vehicle ended up being a difficult thing - no one will work on them.. they're difficult as a "foreign" car... this part is not the fault of R&R; however, their team of repair agents only bandaid fixed things.. and after we got it home we realized this car sat for 2 years before we purchased it. So here she is, with months of payments remaining - and no car. The engine is shot, and therefore she wont be able to fix it. No way to get a car, cannot afford another down payment on a car.. she owes like $2400 and several months of payments on this car, that doesn't drive and she can do nothing with. I make this post because they always ask you to make a great review, sometimes with incentives, after purchasing a car.. usually people are quite happy to do so as they have been happy with their experience. So were we for a couple of weeks; it's been a nightmare since then. Buyer Beware... there are many other dealerships that will give credit and warranties and stand behind their vehicles - R&R is not your only choice.