Kevin and his crew did an amazing job at installing my ceiling fan. They were very organized,…read moreclean and thorough while working. Scheduling an appointment was easy and they showed up when promised. I would definitely recommend them to anyone in need of electrical work.

great experience , super communications, i really appreciated the follow up and flexibilityread more

Fantastic help. Receptive and efficient. Was impressed with the service performed. Highly recommend.read more

Caleb was a lifesaver! He was a RAM in the bush who totally…read moreunderstood the assignment! He jumped on things w/a quickness & his follow -thru was 110%! The office manager went above & beyond in customer service! Miss Lynn stayed in contact w/us & followed up to make sure everything was completed to our satisfaction! Who you gonna call? Call HGS! Thank you Caleb! Thank you Miss Lynn!

I just got a whole house porcelain tile install. I'd chosen this over Lowes, despite costing about…read more1.6 times as much because I had heard that Lowes doesn't screen nor pay contractors well. Because tile is expensive to rip out (ie. it's permanent and mistakes are worse than nothing), I wanted to get good tile and a good install and have something nice that would last. Floors Outlet is helpful about selecting flooring and supplies. For install services, they don't know their contractors and don't know what they are selling. I got a mediocre install, and now have a permanent shoddy install. Before contracting, Brian told me Scottie Williams would do the install and told specific local businesses he had done floors for, which I went and looked at. In reality, Brian scheduled Caleb+Shannon, who I do NOT recommend. Pros of tile install: Didn't take the deposit and go out of business. Thinset application looked ok. When Caleb spread, it seemed consistent thickness and raked to straight lines. He did not backbutter. His assistant spread in a fan pattern which can mean bubbles. Tile *mostly* aligns with other tile in a consistent grid. Didn't clog the sink dumping grout+thinset. Cons of tile install: Tile misaligned to walls. Throughout the house, the tile is slanted to the wall so that it's off by 1/4 inch per 3ft run of tile. That same 1/4 inch per 3ft run misalignment is in every room and hall. It's noticeable throughout. It doesn't photograph clearly, but I put a pic to show it. It makes me sad bc it would have been the same supplies and effort to install it straight. Caleb used a 4 inch handheld tile saw/angle grinder. No tabletop wet saw. Using a bad saw destroys materials which is what happened to my full price tile. Hundreds of tiles chipped up rather than cut. I wanted a good install because tile is permanent. I asked and Floors Outlet charges $5 per sq ft to remove tile. Install was $5 per sq ft. I have a very permanent shoddy install. It's not fixable. Grout and thinset smeared everywhere. Handprints on walls. Globs dripped on kitchen and bathroom counters. Smeared so thick on the baseboards that the quarterround installer said he couldn't finish and wasn't paid to clean. He said caulk won't stick to the grout smears, so he can't finish install. Quarterround install was $900. Expectation for you to get grout off the baseboards and you caulk the quarterround. They broke chunks off the kitchen cabinets. You have to move all furniture: Brian at Floors Outlet said if furniture was empty and uncluttered they will move it, will disassemble beds, etc. They won't. They drag rather than lift. Before they arrived I had gotten most things out. No boxes, nothing small. Just 4 sofas, a bed, a small microwave stand, 2 tables, and a cat tree. That's all. W/in 24 hours, I disassembled the bed and dining room tables, and got what I could out. If it's in the house during install, it will get dragged, joints loosened, finish ruined, and repairs needed. You need to move it out before they get there, or else you will be scrambling to move it out before they break it, drag it, slam tools on it, and smear thinset on it. Put sofa cushions on the floor in a puddle. Stepped on them. You need to remove+install doors: They do doors, but it's less work if you do it. They broke chunks off doors, left doors overnight in a standing puddle of water, lost hinge doorstops+put a doorknob through a wall. Damage to the walls is not permanent like the misaligned and jagged tile, but cleaning up after is like cleaning after a drunk trashes a place. Stuff smeared on walls, counters, and appliances, drywall to patch, and if you don't paint the damage will be noticable until you do. Think if someone drunk at a party goes crazy for 5hrs destroying things and no one who is there ever invites or dates them ever again. That level of damage to your walls, doors, and place. Add extra install time for you to patch drywall, paint, clean grout off walls,+caulk quarterround. You can't unpack or move furniture in until that's done. Left 5 cups of chaw spit around the house. Holes in grout. Took ice tray out of the refrigerator, put it in the sink, washed hands into it, dumped flooring stuff into it. Threw flat undamaged 12x12 tiles in the trash. Caleb asked me to pay him directly, rather than Floors Outlet. Tiles are with one tile higher or lower than the next tile at edges and corners and catch my feet. It's hard to find skilled work, and maybe any other place would do the same, but Floors Outlet can't do ceramic/porcelain install. They don't know their contractors. I didn't want to DIY. Now I have to DIY repairs+paint+caulk. I have a permanent shoddy tile install that's crooked to the walls with visibly jagged edges. Beyond housing, this tile floor is the single most expensive purchase of my life, and they did a bad job. It cost $16,700.

Floors outlet is just an absolutely awesome business to work with. They installed new floors in all…read moreof our bedrooms, living room, den, and dining room area, as well as our kitchen. We had some issues with some of the product that we were using and it had to re-replaced and these guys came in and replaced it as soon as they possibly could, the delay we experienced with this replacement was solely due to the supplier and not to them. Floors Outlet did whatever they needed to do to make our experience as pleasant as possible as well as do whatever they needed to do to make us a happy customer. If you want a good honest business to deal with and good honest people to work with, I cannot say more about the team at Floors Outlet, do yourself a favor and do business with them.

Very professional good quality of work, highly recommend them for your services…read more I give them 5 stars on the work they provide!

A very pleasant experience. The workers were very friendly and explained each phase of the project…read more The management were open to negotiating different aspects so that we could do some of the work ourselves allowing us to decrease the overall cost.

confirmed appointment for a gut rehab project. tech show up and leave because the project was in…read morerough shape. which is why I needed a gut rehab. crazy.

We can't say enough great things about Fabian and the quality of work he provides, as well as his…read moreoutstanding dedication to the job. He has been meticulous throughout every step of the way, communicative, and so easy to work with. He goes above and beyond to provide an exceptional result, and we're so impressed with how he and his team leave our home spotless at the end of each day. He was even happy and able to accommodate additional requests for more small projects along the way. We have more home improvements planned for the future, and he'll certainly be our first call.

They're the best! They've been our service provider for several years and we couldn't be happier…read more Jesse came out today for our biannual check. He's amazing... so knowledgeable and kind. We know we're in good hands when he comes. Thanks!

We are very pleased customers. Easy scheduling, responsive staff and knowledgeable technicians. We…read morehave been customers for a couple of years and highly recommend this company.

Great service! Work is done in a timely manner. Very kind and respectful individuals. They go out…read moreof their way to serve you! I recommend them to everyone I know!!!

We had trouble with the ac they came out and fixed it in a timely manner! The guys that worked on…read moreac were friendly and gave us good tips!